Vonagecharged for unrequested account.

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a verified customer
Verified customer

I opened a Vonage account ([protected]) in December 2007. I cancelled the account as of Dec. 11, 2007 and received confirmation from Vonage that the account was deactivated. I recently learned that, without my knowledge, Vonage had opened a second account at the same time ([protected].) I have been charged monthly fees for that account with no notification or bills sent to me for a whole year. When I called to complain, I had to pay to have this second, unrequested account, deactivated. I was also told I was not entitled to a refund of the year's fees because I did not formally request them to deactivate the account. Of course I did not request it because I never knew I had that account. Is there anything that I can do to recoup that money? It was their error in opening a second account and they should have informed me of it when I cancelled the account I knew about. Thanks. Terry Karcich


  • Fi
    Fiona Apr 14, 2009

    Just about the same story. My husband operates a home business and fax line. He ordered two Vonage lines but upon receipt and discussion with Vonage decided to cancel, as the equipment would not work with the current system he had. They continually charged his Visa and some six months later finally lowered the billing amount. Further calls to them expressed they did not know why they continued to bill his Visa for a non account. THREE AND ONE HALF YEARS LATER, I, his wife, received a letter from a collection agency stating I owed them xxx. Apparently "I" had set up an account with them in my name and had never cancelled it. My husband told them he opened two accounts and, as requested by Vonage, provided my name as the accounts payable contact, as I do the company books once per month. They put an account in my name without my knowledge. I have never even spoken to Vonage, - the second line was a fax line. We are still fighting for a refund of some $650 for service we have never received. I hope their shareholders read this as once the BS about manipulation of non accounts to earn undeserved revenue becomes apparent, they will find their stock is as worthless as the company's credibility. Incidentally, this "offer" of service occured 3 1/2 years ago, and was immediately turned down. The rep was asked what to do with the equipment and, as we had already been charged for it on the Visa, he said don't worry about it. So some of us in Canada have also had a horrible experience with Vonage. Don't sign up with them or even take and offer to try their service - you will be billed and billed and billed with nothing in return.

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