Complaints & Reviews

Resolved don't get scamed by vonage!

The device does not work, and customer serv. is horrible. Today Acct Management told me that they will not refund my money because I refused the 2nd shipment and they did not receive it at the return address that is authorized by email. According to UPS the device was delivered back to the original shipping address (1000 Windham Pkwy Ste 129 Bollingbrook, IL), and signed for by someone named Bullock. Everyone I spoke to at Vonage does not make sense. They told me to refuse the device, then they told me that because the device that I didn't received wasn't returned to 1100 Towbin Ave Lakewood, NJ 08701 that they will not refund my amount of $94.48 of unauthorized charges by Vonage to my credit card. Don't get scammed by Vonage. They say you will get a refund but do not refund instead charge you more without being authorized.

  • Bo
    Bobby Hill Feb 18, 2009

    On 01/23/2009, after cancelling my service, I spoke with a representative of Vonage whose ID number is VXI-MMIRANDA2 who agreed that my account should not be charged the $39.99 disconnect fee, the $70.00 rebate recovery fee should I choose to return the equipment, and applicable taxes to equal the amount of $120.44. I had on 2 previous occasions tried to cancel my service with them but they asked me to try the service out for additional time each time agreeing to extend the period I had to try it out.

    I returned the equipment at my own expense to the address they provided via the United States Postal Service. I requested a delivery confirmation for the equipment. The shipping details of the returned equipment are as follows:

    USPS Label Receipt Number: 0380 0730 0001 03963533

    Status: Delivered

    USPS Remarks: “Your item was delivered at 4:33 PM on January 26, 2009 in LAKEWOOD, NJ 08701.”

    I have made several calls in an effort to resolve this issue with Vonage with no success. In fact, every time I speak to another individual I receive very different information. On or about January 29, 2009, I was able to speak to a supervisor whose ID number is ETE-CREYES1 who agreed to elevate my concern to company’s management in Lakewood, NJ. She said that although there was a record of my call to employee identified as VXI-MMIRANDS2 there were not notes included from the representative. She informed me that management would have to request a voice recording of the telephone call to confirm what I was told. She told me to expect a call within 72 hours with a resolution to my issue. That did not happen so I followed up a week later. I was told by the agent that I should give it another 72 hours. That did not happen so I followed up in 10 days, today. Again, my concern has not been resolved. In fact, the agent I spoke with today told me there would be no way they could return the equipment which I sent to them. This, I believe, can be likened to theft of property since it is obvious the company has no intention of resolving my issue and intends to keep the equipment for which they are charging me.

    As you can see, I have taken appropriate and reasonable steps to resolve this matter with the vendor.

    0 Votes

scam artists!

Had Vontage 1 month and they used the we need your credit card ploy to cover shipping charges for their modem. Then did not get even 1st month free and $30.oo was deducted from my credit card again for service. I called and canceled the service the next month and was told we will give you the next month free if you decide to keep service. I declined and thought that was that. Went back to my other phone provider and even though not as good as it should be it was better then the vontage service.
Then today i was checking my bank account to find out vontage has still been taking out $30 a month for the 3 months i haven't even been using them. Called them up again and after an extensive run around asked them what was going on. They said i didn't cancel the first time... lol I asked them how i could have 2 service providers serving my telephone line at the same time and to check their stupid records and they would see not even 1 call was made through them for 3 months. They could not give an answer. So this is over $100.oo i have had deducted from my bank account from their scam.

Contacting the Florida Attorney general to wage a complaint also!

  • Sa
    Sandra Gibson Feb 19, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I too have been a victim of Vontage scam. They have been taking money out of my account for 9 months and I never used there service. I cancelled the very same day that I set it up.

    0 Votes
  • De
    Debora Mar 15, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I too have been dipped by Vontage. I had them for two months and all that I had was problems with the service; dropped calls, no one on other end could hear me, sounded like I was swimming in water.  I could not cancel my other line because of the internet service.  I tried to cancel my service with vontage and I was told that the box they sent went bad.  They sent me another box, but due to others complaints I decided not to hook the line back up.  I am still paying because when I call they keep telling they will let me have the service for just 19.98 a month.  I am going to have to just stop payment in my account.  By the way it is hard to get in contact with someone from their office and when you do they have to keep sending you to other departments to speak with someone else when you are disconnecting due to problems.

    0 Votes
  • Jo
    Joey Gullion Aug 06, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Vontage said in the fine print I agrreed to a two year contract and if I break it I will have to pay 170.00 I thought they didnt do contracts. I was scammed stay away vontage

    0 Votes

Resolved vonage charged me a lot for a lot of misery

I spent about $75.00 in fees to transfer a virtual line. I paid for 2 months of a second line, even though it wasn't working. I sent an e-mail asking for a refund because my phone quality was so poor I couldn't carry on a conversation, and was told I could not be refunded until the problem was fixed, which it never was...

I spent many hours "fixing" my phone line so it wouldn't cut out around once a minute for 10 seconds or so. I attempted to transfer my phone number 6 times, Having to wait 6-9 business days each time, so nearly 2 months, and my transfer request was rejected over and over. Finally I got the number transfered. When I called to cancel my service I was told I had left the special offer time period and would be changed $85.00 to cancel(including the cost for my vonage device, which I had been told I could return.) After saying, I just want to cancel my service, at least 6 times, while the person on the other end of the line tried to seemingly bribe me with first one, then 2, free months of service, among other "options", finally my account was canceled.

  • Cr
    Craig Bullim Jan 19, 2008
    This comment was posted by
    a verified customer
    Verified customer

    SUE for a full refund in small claims court. I won my claim. You can, too!

    ALWAYS communicate with Vonage via POSTAL mail (paper).

    Vonage is the new MCI: they're good at selling but have ZERO interest in customer service, have ZERO ethics, and don't even have the best audio codecs. You're call quality will suffer with vonage. Most of their money is spent on advertising. Their "support" model is like AOL: paying abusive cretins that use vonage with free vonage service. ZERO accountability!!

    You're better off with VoicePulse.com or even voip.com. VoicePulse has the BEST quality audio codecs with the lowest compression. $20/mo unlimited National. They also offer lower bandwidth codecs. I use them. They're a little slow implementing new features. It's been TWO years and no new features.. but they will never screw you like vonage does.

    For best results use a router that works with DD-WRT.com firmware!

    --quote-start--

    VoicePulse is the only service that offers five features to protect your privacy.

    * Telemarketer Block stops telemarketers even before your phone rings.
    * Anonymous Call Block stops all unidentified calls. (I LOVE this feature!)
    * Do Not Disturb stops all calls.
    * Filters let you configure who can ring your phone and who can't. (puts an end to abusive family calls)
    * CallerID Block stops others from seeing your phone number when you make calls. (if I don't get to see who it is they are NOT ALLOWED to ring MY phone)


    --quote-end--



    voicepulse can also email voicemail.

    Combine with YouMail.com for your mobile phone -- screw verizon wireless!


    If you're techically savvy consider getting OPEN SOURCE asterisk and setting up your own VoIP system that's SIP friendly.. with EVERY FEATURE imaginable..

    save even more money!!

    asterisk.org

    "Asterisk is the world’s leading open source telephony engine and tool kit. Offering flexibility unheard of in the world of proprietary communications, Asterisk empowers developers and integrators to create advanced communication solutions...for free"


    asterisknow.org

    "AsteriskNOW is an open source Software Appliance; a customized Linux distribution that includes Asterisk (the leading open source telephony engine and tool kit), the AsteriskGUI™, and all other software needed for an Asterisk system. AsteriskNOW is easy to install, and offers flexibility, functionality and features not available in advanced, high-cost proprietary business systems."


    The VoIP providers, especially vonage, will hate me for informing you about asterisk! ;)

    spread the word and screw vonage into non-existence



    web ads suck too. never see another one. get all three easylists: http://easylist.adblockplus.org

    0 Votes

unauthorized charges on my card

I inquired at vonage about international call, the agent told me that they have unlimited calls program to philippines, agent told me all the set up fees and I said I dont want the service because the fees were rediculuos, then she told me that she will waive all the charges except for the $14.00 for shp and handling then I said ok I gave her my credit card and then she said she made a mistake instead of $14.00 I will be charge $60.00 then I said NO but she said its already been charge, she gave me a customer service number but once they know that you are trying to get a refund they will put you on hold for minutes then they will transfer you to a different agent to make it short they will try everything so that you cant get your money back, then after 60 days I got another charge for the services that I dont have, I dont even have any equipment from vonage, never had any even a piece of wire, then my bank called them disputing the charges and my bank told them I intend to cancel the "service" that I never had in the first place and vonage sent me an email that they will charge me for $119.88 for cancelling the service, this people are crooks, please spread the word, they are nothing but a common thief, beware dont give them your credit cards, Its a nigthmare, worse of the worse company, what else can I do to make sure that other dont become a victim, is there any gov't agency that can investigate this crooks?

  • An
    Anita Lee Dec 03, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Free 2 months of service from Vonage, not so. I canceled my 2 months of free servive and was charged 130. Nothing FREE at Vonage, be careful.

    0 Votes
  • Ma
    maria combs Jan 02, 2008
    This comment was posted by
    a verified customer
    Verified customer

    vonage are doing it to me same as what they are doing to other, chargging my credit card without asking my permission and telling me they already send the device and charge me 97 dollars,
    which they told me it free,,,

    i want to sue them for getting my money in my credit card without permission..,and it so hard to contack them,,,

    0 Votes
  • Cr
    Craig Bullim Jan 19, 2008
    This comment was posted by
    a verified customer
    Verified customer

    SUE for a full refund in small claims court. I won my claim. You can, too!

    ALWAYS communicate with Vonage via POSTAL mail (paper).

    Vonage is the new MCI: they're good at selling but have ZERO interest in customer service, have ZERO ethics, and don't even have the best audio codecs. You're call quality will suffer with vonage. Most of their money is spent on advertising. Their "support" model is like AOL: paying abusive cretins that use vonage with free vonage service. ZERO accountability!!

    You're better off with VoicePulse.com or even voip.com. VoicePulse has the BEST quality audio codecs with the lowest compression. $20/mo unlimited National. They also offer lower bandwidth codecs. I use them. They're a little slow implementing new features. It's been TWO years and no new features.. but they will never screw you like vonage does.

    For best results use a router that works with DD-WRT.com firmware!

    --quote-start--

    VoicePulse is the only service that offers five features to protect your privacy.

    * Telemarketer Block stops telemarketers even before your phone rings.
    * Anonymous Call Block stops all unidentified calls. (I LOVE this feature!)
    * Do Not Disturb stops all calls.
    * Filters let you configure who can ring your phone and who can't. (puts an end to abusive family calls)
    * CallerID Block stops others from seeing your phone number when you make calls. (if I don't get to see who it is they are NOT ALLOWED to ring MY phone)


    --quote-end--



    voicepulse can also email voicemail.

    Combine with YouMail.com for your mobile phone -- screw verizon wireless!


    If you're techically savvy consider getting OPEN SOURCE asterisk and setting up your own VoIP system that's SIP friendly.. with EVERY FEATURE imaginable..

    save even more money!!

    asterisk.org

    "Asterisk is the world’s leading open source telephony engine and tool kit. Offering flexibility unheard of in the world of proprietary communications, Asterisk empowers developers and integrators to create advanced communication solutions...for free"


    asterisknow.org

    "AsteriskNOW is an open source Software Appliance; a customized Linux distribution that includes Asterisk (the leading open source telephony engine and tool kit), the AsteriskGUI™, and all other software needed for an Asterisk system. AsteriskNOW is easy to install, and offers flexibility, functionality and features not available in advanced, high-cost proprietary business systems."


    The VoIP providers, especially vonage, will hate me for informing you about asterisk! ;)

    spread the word and screw vonage into non-existence



    web ads suck too. never see another one. get all three easylists: http://easylist.adblockplus.org

    0 Votes
  • An
    [email protected] Oct 25, 2008
    This comment was posted by
    a verified customer
    Verified customer

    IF YOUR TIME IS IMPORTANT TO YOU, NEVER USE CAPITAL ONE CREDIT CARD. They are the worst in the industry! For the 4th or 5th time in a few months, they have put a hold on my credit card for no reason. It is so embarrasing! I am waiting in line to pay the cashier at a supermarket and the card gets declined. I know that there is plenty of money on the card, so I called the customer service number. Guess what? I am transferred to India, where I could barely understand the customer rep's thick Indian accent. I had to repeat my card number several times, then she argues that the number I gave is not a legitimate number. I said, "What?!" I am reading the card that you, guys issued me and I have been using this same card for years. Then, she puts me on hold for several minutes. Upon her return, I remind her that I am still holding up the line at the supermarket and people are starting to glare at me like it's my fault that my credit card is having problems. The service rep asks me to repeat the credit card number 2 more times, puts me on hold for 3 more minutes and then says that there is no hold on the card and for the cashier to try to run it again. For the 4th time, the store cashier runs the card and again, the computer screen says that the card is declined. I tell the service rep this, and she still insists that it is not on their end, but on the store's end. The cashier runs the card 2 more times. Same thing. I ask the service rep to be transferred to a supervisor and she says in "an-i-don't-give-a-crap" voice, "I can't transfer you until I exhaust all the troubleshooting possibilities. What are the last 3 digits on the back of your card?" I give her the number and she says, "That is an invalid code". Again, I shriek, '"What?! I am simply reading the back of my card and I have used this code and this card for years? What is going on?" She says (amused), "Hold the line..." Again, I was on hold for several minutes, then she comes back on the line and said, "I don't see any problem on the card. Run the card again... Maybe this time it will work." I ask the cashier (who at this time, is now glaring at ME), to run the card one last time. Guess what? Card is still declined and the phone goes dead!

    0 Votes

telephone service

We are having a real bad problem , when we call out or recieve calls there is like a 3 second delay .Is there...

We are here to help

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Resolved creepy, cheatty lier

I started to have the service with Vonage last year and got charge for 3 account. i have only one account but they charge me for 3 accounts every month this is redigurous and i try to call vonage and never get to talk to them especially when you want to cancel or say things about problem they would never their.

I have to call Amex to dispute to pay then amex talk to them then they send some (creepy letter)letter to amex and tell amex to tell me to call them, can you imagine? vonage have all my information but how come they never contact me. and in the end of the letter to amex there is no position and last name telling , just only say "customer names... my name..) owed us if she wants to dispute payment please tell here to call us at bah... bah... bah... thank you and name (no last name at all) if you want to see I can send you a copy. It was so funny the company like this send the letter to the other company and no posittion and no last name look like friend write letter to friends. I will send you if you want and I need e-mail or fax number too. Or you can get that information from Amex also, and after that I did try to call vanage the operator don't even know who is that person. I think this company just open for taking money without serving at all that's why I call CREEPY COMPANY don't know what to get rid off this company but I don't want they go to make money from the other people too. They might be doing this for long time and try to make more money. this is wrong and I don't want anymore victim happen. Please investigate on this. If you need anymore information about this Please contact me at [protected] or via e-mail I can fax you that letters (2 of them that Amex has attached to me) or otherwise I will announce to Fox News or CNN to know and I willing to be on interview too.

Yours sincerely,

shanagant singsathorn

PS sorry my english is not 100% but hope you understand. I have very bad dream about this company harmful me. had some Cingulars problem before that they said I did not pay for the bill and they report my credit to experience but when I send complain to Gov complaining then they found out that my paid was in full then they sent me letter to correct my score back so, I need to fight for the right. I hope you understand what you not deserve to pay and I hope these company will die.

  • Cr
    Craig Bullim Jan 19, 2008
    This comment was posted by
    a verified customer
    Verified customer

    SUE for a full refund in small claims court. I won my claim. You can, too!

    ALWAYS communicate with Vonage via POSTAL mail (paper).

    Vonage is the new MCI: they're good at selling but have ZERO interest in customer service, have ZERO ethics, and don't even have the best audio codecs. You're call quality will suffer with vonage. Most of their money is spent on advertising. Their "support" model is like AOL: paying abusive cretins that use vonage with free vonage service. ZERO accountability!!

    You're better off with VoicePulse.com or even voip.com. VoicePulse has the BEST quality audio codecs with the lowest compression. $20/mo unlimited National. They also offer lower bandwidth codecs. I use them. They're a little slow implementing new features. It's been TWO years and no new features.. but they will never screw you like vonage does.

    For best results use a router that works with DD-WRT.com firmware!

    --quote-start--

    VoicePulse is the only service that offers five features to protect your privacy.

    * Telemarketer Block stops telemarketers even before your phone rings.
    * Anonymous Call Block stops all unidentified calls. (I LOVE this feature!)
    * Do Not Disturb stops all calls.
    * Filters let you configure who can ring your phone and who can't. (puts an end to abusive family calls)
    * CallerID Block stops others from seeing your phone number when you make calls. (if I don't get to see who it is they are NOT ALLOWED to ring MY phone)


    --quote-end--



    voicepulse can also email voicemail.

    Combine with YouMail.com for your mobile phone -- screw verizon wireless!


    If you're techically savvy consider getting OPEN SOURCE asterisk and setting up your own VoIP system that's SIP friendly.. with EVERY FEATURE imaginable..

    save even more money!!

    asterisk.org

    "Asterisk is the world’s leading open source telephony engine and tool kit. Offering flexibility unheard of in the world of proprietary communications, Asterisk empowers developers and integrators to create advanced communication solutions...for free"


    asterisknow.org

    "AsteriskNOW is an open source Software Appliance; a customized Linux distribution that includes Asterisk (the leading open source telephony engine and tool kit), the AsteriskGUI™, and all other software needed for an Asterisk system. AsteriskNOW is easy to install, and offers flexibility, functionality and features not available in advanced, high-cost proprietary business systems."


    The VoIP providers, especially vonage, will hate me for informing you about asterisk! ;)

    spread the word and screw vonage into non-existence



    web ads suck too. never see another one. get all three easylists: http://easylist.adblockplus.org

    0 Votes

Resolved this company sucks and everyone should call their better business bureau!

Vonage - www.vonage.com

We live on disability and was looking for a cheaper phone company.Went on internet looked into vonage (did not know about Complaints.com) Signed up for the 1 Month free service offered at $24.95. Got to billing page found out that they were charging $29.95 for activation fee. Signed up anyway only to find out that this transaction was costing $47.94 I signed up on 10/13/07 the router which i realized had to be hooked up. I have certain things on my phone line for contacting medical alert for my husband so I decided this would be too much of a hassle. Called Vonage on 10/16/07 to tell them to cancel order.Router which you need to use Vonage service was not even shipped yet. I have called twice and was told my CS that their system was updating. On 10/16 when I called they said the system was updating but CS went into why I was cancelling. I answered her any questions after about five minutes of this I got POed and told them to just cancel the order. She said they would cancel the order but I needed to pay $13.99 to cancel she started to say something about this was a temporary charge By this time I am livid told her they already have 47.94 that was mine and that I would tell everyone I knew about this bogus company I told them I was going on internet and let everyone know how they take your money and you can not get it back. Checked email today 10/22/07 Order status is still pending this means the router was not shipped yet can not get money until I receive or decline the shipment. THIS COMPANY SUCKS AND EVERYONE SHOULD CALL THEIR BETTER BUSINESS BUREAU IN THEIR STATE TO STOP DOING BUSINESS WITH A TAKE YOUR MONEY AND RUN VONAGE COMPANY.

  • Cr
    Craig Bullim Jan 19, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Suck service is BREACH of contract. SUE for a full refund in small claims court

    Vonage is the new MCI: they're good at selling but have ZERO interest in customer service, have ZERO ethics, and don't even have the best audio codecs. You're call quality will suffer with vonage. Most of their money is spent on advertising. Their "support" model is like AOL: paying abusive cretins that use vonage with free vonage service. ZERO accountability!!

    You're better off with VoicePulse.com or even voip.com. VoicePulse has the BEST quality audio codecs with the lowest compression. $20/mo unlimited National. They also offer lower bandwidth codecs. I use them. They're a little slow implementing new features. It's been TWO years and no new features.. but they will never screw you like vonage does.

    For best results use a router that works with DD-WRT.com firmware!

    --quote-start--

    VoicePulse is the only service that offers five features to protect your privacy.

    * Telemarketer Block stops telemarketers even before your phone rings.
    * Anonymous Call Block stops all unidentified calls. (I LOVE this feature!)
    * Do Not Disturb stops all calls.
    * Filters let you configure who can ring your phone and who can't. (puts an end to abusive family calls)
    * CallerID Block stops others from seeing your phone number when you make calls. (if I don't get to see who it is they are NOT ALLOWED to ring MY phone)


    --quote-end--



    voicepulse can also email voicemail.

    Combine with YouMail.com for your mobile phone -- screw verizon wireless!


    If you're techically savvy consider getting OPEN SOURCE asterisk and setting up your own VoIP system that's SIP friendly.. with EVERY FEATURE imaginable..

    save even more money!!

    asterisk.org

    "Asterisk is the world’s leading open source telephony engine and tool kit. Offering flexibility unheard of in the world of proprietary communications, Asterisk empowers developers and integrators to create advanced communication solutions...for free"


    asterisknow.org

    "AsteriskNOW is an open source Software Appliance; a customized Linux distribution that includes Asterisk (the leading open source telephony engine and tool kit), the AsteriskGUI™, and all other software needed for an Asterisk system. AsteriskNOW is easy to install, and offers flexibility, functionality and features not available in advanced, high-cost proprietary business systems."


    The VoIP providers, especially vonage, will hate me for informing you about asterisk! ;)

    spread the word and screw vonage into non-existence



    web ads suck too. never see another one. get all three easylists: http://easylist.adblockplus.org

    0 Votes
  • Cr
    Craig Bullim Jan 19, 2008
    This comment was posted by
    a verified customer
    Verified customer

    the Better Business Bureau is a WASTE of time. They have ZERO POWER. They just log ###. Complain to the FTC or file in Small Claims court.

    0 Votes

Resolved false and very misleading advertising

Vonage
2147 Rte. 27
Edison, NJ US 08817

I signed up for the $24.99 plan - Unlimited local and long distance calls anywhere in the US, Canada, Puerto Rico and select European countries.

They recently changed my account over my objections to a $99.99 plan because they are trying to tell me that I am a call center.

It is our home number and I am faxing members of Congress about issues that are important to me. This is my right as a concerned American citizen. The reason I switched to their plan was the unlimited long distance features. You can check any number on the bill and 99% of them will be either the Washington office or district office of a US or Texas Congress person.

I consider the advertising to be false and very misleading.

Thanks for your time,

Robert Gilliland

  • Cr
    Craig Bullim Jan 19, 2008
    This comment was posted by
    a verified customer
    Verified customer

    SUE for a full refund in small claims court. I won my claim. You can, too!

    ALWAYS communicate with Vonage via POSTAL mail (paper).

    Vonage is the new MCI: they're good at selling but have ZERO interest in customer service, have ZERO ethics, and don't even have the best audio codecs. You're call quality will suffer with vonage. Most of their money is spent on advertising. Their "support" model is like AOL: paying abusive cretins that use vonage with free vonage service. ZERO accountability!!

    You're better off with VoicePulse.com or even voip.com. VoicePulse has the BEST quality audio codecs with the lowest compression. $20/mo unlimited National. They also offer lower bandwidth codecs. I use them. They're a little slow implementing new features. It's been TWO years and no new features.. but they will never screw you like vonage does.

    For best results use a router that works with DD-WRT.com firmware!

    --quote-start--

    VoicePulse is the only service that offers five features to protect your privacy.

    * Telemarketer Block stops telemarketers even before your phone rings.
    * Anonymous Call Block stops all unidentified calls. (I LOVE this feature!)
    * Do Not Disturb stops all calls.
    * Filters let you configure who can ring your phone and who can't. (puts an end to abusive family calls)
    * CallerID Block stops others from seeing your phone number when you make calls. (if I don't get to see who it is they are NOT ALLOWED to ring MY phone)


    --quote-end--



    voicepulse can also email voicemail.

    Combine with YouMail.com for your mobile phone -- screw verizon wireless!


    If you're techically savvy consider getting OPEN SOURCE asterisk and setting up your own VoIP system that's SIP friendly.. with EVERY FEATURE imaginable..

    save even more money!!

    asterisk.org

    "Asterisk is the world’s leading open source telephony engine and tool kit. Offering flexibility unheard of in the world of proprietary communications, Asterisk empowers developers and integrators to create advanced communication solutions...for free"


    asterisknow.org

    "AsteriskNOW is an open source Software Appliance; a customized Linux distribution that includes Asterisk (the leading open source telephony engine and tool kit), the AsteriskGUI™, and all other software needed for an Asterisk system. AsteriskNOW is easy to install, and offers flexibility, functionality and features not available in advanced, high-cost proprietary business systems."


    The VoIP providers, especially vonage, will hate me for informing you about asterisk! ;)

    spread the word and screw vonage into non-existence



    web ads suck too. never see another one. get all three easylists: http://easylist.adblockplus.org

    0 Votes
  • Ca
    Carol Stachura Nov 01, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I hate the ads. Vonage doesn't cost $24.99 per month because you have to consider the cost of the high speed internet service that you need for it to work. It's very unstable. When we had Vonage, we often didn't have any phone service, incoming or outgoing. Also, 911 doesn't work on Vonage, and neigher will your connection to your cable or satellite TV provider.. When you call tech support, you wait a LONG time before finally getting through, meanwhile listening to a tape telling you to unplug everything and plug it back in again. Tech support is usually someone who doesn't speak English, reading from a script that blames everything from your ISP to your household wiring for your poor or nonexistent phone service. You are advised to unplug everything again, you have to get a magnifying glass to read the numbers on the router and modem. You have to type in numbers on your computer and change setttings, which may or may not work. The voice quality is extremely poor. At one end the settings give you very low volume. When you change the setting to get more volume, you get noise on the line, and your callers will often hear so much static in the background that they won't understand you. You will often have one-way communication. You will hear your caller, but the caller won't hear you--or vice versa. Also, when you call tech support, you have to use your expensive cell phone, since your Vonage phone is not working. My cell phone bills soared when I had Vonage because I had to make and receive all calls via cell phone while Vonage was down. I spent an entire night on the phone with tech support before he finally admitted that a Vonage server was down, but he didn't know when it might be up again. It took repeated calls to Vonage When I tried to end my service with Vonage, they kept refusing to release me from my prepaid service. I finally had to get the Better Business Bureau to get them to release my phone number and refund the money for the unused portion of the bill. At the beginning of the Vonage ad, the guy says, 'Don't they miss phone service?" Yes, they do. The land line is totally reliable, and factoring in high speed internet service, it comes out cheaper than Vonage.

    0 Votes

Resolved billing scam!

I signed up for Vonage back in December of 2006 I researched them for a little while and thought it was a better deal than Comcast at the time.

So I went on the Vonage site and signed up. During the signup there is an authorization you had to authorize Vonage to roll the number from Comcast to Vonage. Standard practice between phone companies; what the authorization says is me the verified owner of the number authorizes the new company to take the number. This is a FCC law which allows me the consumer to move to which ever phone company provides better service and/or pricing with out losing my number.

Vonage told us not to contact the current carrier because it could delay things and that the transfer will go through without a hitch. I did not have to contact Comcast and terminate because they where already informed of the transfer. The number took about 7 days to become active on the Vonage service.

After a couple of months my wife decided that she liked Comcast better and to avoid an argument I agreed to switch the number back. Since I wanted my own phone number and I liked the idea of Vonage VOIP service for my office I decided to add an additional number to my Vonage account before she switched our primary number.

So we did everything in reverse, we contacted Comcast and authorized the move of the number back and waited. They told us not to contact the other carrier because it could delay things. The number switched in about 10 days and everything seemed fine.

Here is where it gets weird. I wasn’t paying attention to the email about the Vonage invoices and just assumed everything worked as smoothly as when we switched to Vonage. Well about 2 days ago I looked at one of the Vonage bills and noticed that they where still billing me for both numbers.

I thought it was a simple clerical error and that they would rectify it. So I sent them this message;

--------------------------------------------------------------------------
Subject: [vonage.com #[protected]] Other

We had our 412-734-xxx transferred back to Comcast 4 months ago and I just happened to look on our bill and noticed that you have been billing me for that number. Comcast has owned that number for months now. I need credited for the [protected]-xxxx. The only number that should be on this account is the 412-894-xxxx. Comcast confirmed to me that they sent you all the termination/transfer and we have been receiving calls normally through Comcast. Frank
------------------------------------------------------------------------

They responded with;

--------------------------------------------------------------
Dear Francesco Trama,

Thank you for choosing Vonage, the #1 rated digital phone service!

I understand you have transferred one of your numbers to Comcast and you want credit for non usage of service.

After further review, I am unable to process a credit as requested for the following reason:

I checked our records and found that your number [protected] is still active in your account. You will be charged for the monthly plan charges till your is Active.

I regret to inform you that we do not have the roll in porting out a number. Once the number transfer gets completed, you need to contact our Voice Support at toll free number 1-VONAGE-HELP [protected] to cancel your account. We apologize for any inconvenience that may have been caused.

If you have any questions, your Vonage team is available to assist you 24 hours a day, 7 days a week. Contact us whenever and however it suits you!

- On-Line Help Center at http://www.vonage.com/help.php
- Contact Us at http://www.vonage.com/help_contactus.php
- Or call Toll-Free at 1-VONAGE-HELP [protected])

Thanks again for choosing Vonage, a better phone service for less!

Sincerely,

Vonage Customer Care
-------------------------------------------------------------------

I responded with;

-------------------------------------------------------------
So let me understand this, you are charging me for a number you do not own? When I transferred my number from Comcast to you, Comcast immediately Terminated billing for that number once they received the roll over notification. Vonage on the other hand continues to bill customers even when they where notified of a similar roll over request.

That some how does not seem legal and is completely unacceptable. I can not believe that even now that I sent you a complaint regarding incorrect billing, Vonage would still bill me for a number they are perfectly aware they do not own if I do not call them first.

Well now I'm wondering how many others you scamming, scam a month or so from customers that are not aware or this ridicules business practice. I was going to keep my second number but given the latest I will be terminating the entire account and notifying my five friends of your business practices and lack of customer care, hopefully they contact a couple of their friends, and so forth. I'm sure they will terminate this scam.

In addition I filling formal complaints with the FCC and local internet regulating agencies because in my opinion this is a scam and last I looked I still have plenty of options to be heard and Vonage be revealed.

Francesco Trama

----------------------------------------------------------------------

Now remember that Comcast has had my number and billing me for months now. Even after I told them (Vonage) they don’t own the number, they where still going to charge me for something they don’t own or route. Remember Comcast has already notified them and they (Vonage) switched the number to Comcast already. So Regardless of me calling them or not is irrelevant. So Vonage is very much aware of the disconnect.

So anyways, I tried calling them this morning to cancel and the customer service was closed, so I called them around noon after I received this message from them;
----------------------------------------------------------------
Dear Francesco Trama,

I understand you have ported your number to another carrier and you are concerned about the charges.

Though your number has been transferred to a different carrier, you need to call us to cancel your number. This is why you are still being billed for the service. I apologize for any inconvenience this may cause.

You will be billed for the service as long as the number is active in your account. For security reasons I am unable to process cancellation requests via email.

Please call our Account Management Department at 1-VONAGE-HELP [protected]) to remove your number. We are here to help you Monday to Friday from 9:00 AM to 8:00 PM EST.

------------------------------------------------------------------------

So now they admitted they know it’s ported, they don’t run it and yet they still billed me for it.

So at this time I’m a bit angry because the logic is escaping them. They are charging me for a number they don’t own and are aware they don’t run. What’s so hard to understand? Simple right? Wrong!

I called them and got on the phone with their rep, and she said she needed to verify who I was to cancel. I kept my cool and answered her questions. She then came to the big question “Why are you canceling?”.

Trying to be mature about this I explained to her the entire situation that although the number has been ported, they know it’s ported, they where notified it was being ported, they did the porting, what’s the point of calling you if I already authorized the porting? Crying out loud they already received my authorization through my new carrier.

It not like I’m still waiting for them to move it, nor have to authorize Vonage to let it go. Its already moved by my authorization that I gave Comcast.

She then paused, and said well what I can do it is credit you 50.00 or half the amount of the incorrect billing if you stay.

I responded with, why I should lose 50.00 of the 100.00 you robbed from me for? You incorrectly kept billing me for 4 months and now you want to keep 50.00 of the 100.00 that you should not have taken. I said no I want it all and if you cant credit the correct amount terminate the account and I will deal with this legally.

She puts me on hold for 10 minutes and returned to say are you sure you want to cancel, I said unless you credit me the entire amount that you incorrectly billed me for, yes terminate the account.

To my amazement and utter shock she said that there will be a 39.99 early termination fee for each phone number. One of which the they don’t own and haven’t owned for 4 months now.

I responded with this is going be the best legal and news story ever. Have a nice day.

I then got and email from them which stated;

---------------------------------------------------------------
Dear Francesco Trama,

Your Vonage service has been cancelled and we successfully processed the below amount to the credit card on your account.

Vonage Account Number: [protected]
Date Processed: 08/13/2007
Debit Amount: $79.98

A disconnect fee of $39.99 per voice line is charged to all customers plus any applicable taxes per our terms of service. Your total debit of $79.98 includes the disconnect fee, all pending charges, credits and applicable taxes. For more information about the return policy, please visit our terms of service:
----------------------------------------------------------------

So I am now in the process of filing paperwork with my attorney, credit card company, FCC, and every news outlet that will hear me.

I think they have scammed thousands of customers on bogus policy that says you have to contact us for a roll over, when you have already contacted and authorized the new carrier to speak in your behalf. Its absurd and I bet if you look further into this I bet there will be a lot of 24.99 over billings they have over charged people for. This is not about the money with me.

You can contact me at [protected] or frank.[protected]@comcast.net
Francesco Trama

  • Co
    colin elliott Oct 29, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I'm going through the same thing with one line of service to the tee!!! Now I've been on hold while writing this comment for about 45 minutes. I as well will be trying to give this story to fox news

    0 Votes
  • Fr
    Frankie Delanu Nov 20, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Do you happen to be Jewish?

    0 Votes

steals money from my account

I'm trying to warn as many people as I can. It took me three times and hours on the phone to cancel this service because it never worked. They have now charged me for three months, a modem and now a cancellation fee to the tune of $214.99 for NOTHING!!! It doesn't work with a dish and they lied to me during the first call. They told me it worked knowing full well that it doesn't. I have filed a complaint with the FCC and the Better Business Bureau and next week will be contacting an attorney to file a Class Action Suit in the state of New York just like they have done in CA. for the same reasons. Warn as many people as you can, this company is bad news and someone needs to put them out of business.

  • An
    Ana L. Perez Sep 21, 2007
    This comment was posted by
    a verified customer
    Verified customer

    i'm in texas and i too want to warn everyone possible about this company, same thing happened to me, four months later, they are still debiting my account for the monthly fee, i just called them today 9/21/07, to cancel again and now i am being slapped with a $96.60 disconnection fee which by the way, today my account was debited for 33.09 and 96.60. what a rip off!!! something needs to be done.

    0 Votes
  • Ch
    Cheryl Price Dec 30, 2007
    This comment was posted by
    a verified customer
    Verified customer

    We had to close our acct. because they stole from us too!

    0 Votes
  • Ma
    maria combs Jan 02, 2008
    This comment was posted by
    a verified customer
    Verified customer

    bad vonage business,,

    for almost a month that i dont have anymore service, because if i tred to call the vonage customer srvice they put you on hold, but there was one time that there technical support really helping me in my problem, which is there device is not working at all,
    i told them to replace there device because it was broke, then they pause and calculate how much do i pay, until the come to a price of 79 dollars,
    i was so surprice how high it is so i told them just to cancel there service, but they dont want me to cancel my service, they told me that they will sent me another device for free, and i wait and wait, and no device,
    and they sent me e-mail informing me that the device was aklready delivered and if i fail to send the old device back they will bill me for 97 dollars, how could they,, i dont have the device
    i called again and called and called, put you on hold for how
    many munites, until i just have to hang up and try again,
    until i talk to one of there custumer to cancel my account but they kept on giving me option,
    they told me that i have to pay first my balance of 19.45 and give them another card number, because they cannot access the one that i gave to them, because they said they will only cancel my account if i will pay my balance, which i am not even using,because i dont have service for a month , he gave me a number to access thru them and the reference number, but i cant get through,
    so i call again there customer service telling them to cancel because i already paid my balance, but ,, bad thing there they charge me a 97 dollars for the device which i dont have it, and they just get it from my credit card without even asking me or sending me notice that they charge me,
    i was so angry because i just paid the 19.45 and i dont even know that they already charge my credit card 97 dollars,i think its not right, that i told them that i will sue them,
    you know what that lady did to me, she told me, ( go ahead or you will pay more) and she did not talk to me anymore,
    she told me, that they will not give my money back, until i told her, to go ahead and close my account,, i dont care about the money,
    and she said again, i cant cancel your account right now, you wait until january 28 we will return your money and at the same time cancel your account,,
    but why january 28,,, i hope they cancel it, anyway i dont have connection anymore for a month, i dont have the device,,

    if someone can advice me what to do,, its good to give lesson for this kind of company, who dont want you to let go even you are not using there service anymore,,
    can you help me,,, somone out there,,,

    0 Votes
  • Cr
    Craig Bullim Jan 19, 2008
    This comment was posted by
    a verified customer
    Verified customer

    SUE for a full refund in small claims court. I won my claim. You can, too!

    ALWAYS communicate with Vonage via POSTAL mail (paper).

    Vonage is the new MCI: they're good at selling but have ZERO interest in customer service, have ZERO ethics, and don't even have the best audio codecs. You're call quality will suffer with vonage. Most of their money is spent on advertising. Their "support" model is like AOL: paying abusive cretins that use vonage with free vonage service. ZERO accountability!!

    You're better off with VoicePulse.com or even voip.com. VoicePulse has the BEST quality audio codecs with the lowest compression. $20/mo unlimited National. They also offer lower bandwidth codecs. I use them. They're a little slow implementing new features. It's been TWO years and no new features.. but they will never screw you like vonage does.

    For best results use a router that works with DD-WRT.com firmware!

    --quote-start--

    VoicePulse is the only service that offers five features to protect your privacy.

    * Telemarketer Block stops telemarketers even before your phone rings.
    * Anonymous Call Block stops all unidentified calls. (I LOVE this feature!)
    * Do Not Disturb stops all calls.
    * Filters let you configure who can ring your phone and who can't. (puts an end to abusive family calls)
    * CallerID Block stops others from seeing your phone number when you make calls. (if I don't get to see who it is they are NOT ALLOWED to ring MY phone)


    --quote-end--



    voicepulse can also email voicemail.

    Combine with YouMail.com for your mobile phone -- screw verizon wireless!


    If you're techically savvy consider getting OPEN SOURCE asterisk and setting up your own VoIP system that's SIP friendly.. with EVERY FEATURE imaginable..

    save even more money!!

    asterisk.org

    "Asterisk is the world’s leading open source telephony engine and tool kit. Offering flexibility unheard of in the world of proprietary communications, Asterisk empowers developers and integrators to create advanced communication solutions...for free"


    asterisknow.org

    "AsteriskNOW is an open source Software Appliance; a customized Linux distribution that includes Asterisk (the leading open source telephony engine and tool kit), the AsteriskGUI™, and all other software needed for an Asterisk system. AsteriskNOW is easy to install, and offers flexibility, functionality and features not available in advanced, high-cost proprietary business systems."


    The VoIP providers, especially vonage, will hate me for informing you about asterisk! ;)

    spread the word and screw vonage into non-existence



    web ads suck too. never see another one. get all three easylists: http://easylist.adblockplus.org

    0 Votes
  • Su
    susanbudai Oct 23, 2008
    This comment was posted by
    a verified customer
    Verified customer

    We should start a class action suit against them!!! I have been charged since 8/2006 for a business account that I never opened. A line that I never knew I had and never received a box from them...just repeated billing. I have been trying to get my money returned since 2007!!! I have now sent the complaint to the NYS Attorney Generals Office.

    0 Votes

vonage v-phone

I purchased the V-Phone from Vonage for my portable. I asked for overnight delivery and was immediately charged for the purchase price and the device was shipped.

The device arrived and immediately locked up my portable. I attached it to my desktop. It immediately locked up the desktop. I called their tech support and was transferred to India where I got someone who could not speak or understand English and knew very little about the V-Phone device. I spent four (4) hours on tech support only to find out that the device was faulty out of the package. I was forced to do a presentation to the Air Force on my cell phone in a remote location with poor service because I depended on Vonage.

The replacement device arrived about three (3) days later. I plugged it into my laptop, but the device could not register on the internet. I called tech support and got someone who could not speak English. I asked to be upgraded to the next tech support level. After two (2) more hours, the device registered. I went home that night to use the device to call my daughter. I could hear her, but she could not hear me. I called tech support and got someone who could not speak English and knew absolutely nothing about the product. After esclation to the next tech level, they were unable to correct the problem with the second device.

I, at this time, decided I had had enough of Vonage and asked to drop the account. They said I would have to call the next morning when that department was open. I called the next morning and was immediately put on hold for fifty (50) minutes. When an attendant finally came on, I was told that there would be a deposit put on both devices and my money could not be returned. NEXT, THEY SAID THAT WOULD SEND ME AN RMA FOR EACH DEVICE. NEXT, I WOULD HAVE TO TAKE MY TIME AND MONEY TO RETURN THESE USELESS, MALFUNCTIONING DEVICES TO VONAGE!!

This, simply put, is above and beyond the definition of injustice! Do not venture into the world of gross corporate incompetence and customer mistreatment that you find rampant in Vonage.

  • Cr
    Craig Bullim Jan 19, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Sounds like BREACH of contract. SUE for a full refund in small claims court

    ALWAYS communicate with Vonage via POSTAL mail (paper).

    Vonage is the new MCI: they're good at selling but have ZERO interest in customer service, have ZERO ethics, and don't even have the best audio codecs. You're call quality will suffer with vonage. Most of their money is spent on advertising. Their "support" model is like AOL: paying abusive cretins that use vonage with free vonage service. ZERO accountability!!

    You're better off with VoicePulse.com or even voip.com. VoicePulse has the BEST quality audio codecs with the lowest compression. $20/mo unlimited National. They also offer lower bandwidth codecs. I use them. They're a little slow implementing new features. It's been TWO years and no new features.. but they will never screw you like vonage does.

    For best results use a router that works with DD-WRT.com firmware!

    --quote-start--

    VoicePulse is the only service that offers five features to protect your privacy.

    * Telemarketer Block stops telemarketers even before your phone rings.
    * Anonymous Call Block stops all unidentified calls. (I LOVE this feature!)
    * Do Not Disturb stops all calls.
    * Filters let you configure who can ring your phone and who can't. (puts an end to abusive family calls)
    * CallerID Block stops others from seeing your phone number when you make calls. (if I don't get to see who it is they are NOT ALLOWED to ring MY phone)


    --quote-end--



    voicepulse can also email voicemail.

    Combine with YouMail.com for your mobile phone -- screw verizon wireless!


    If you're techically savvy consider getting OPEN SOURCE asterisk and setting up your own VoIP system that's SIP friendly.. with EVERY FEATURE imaginable..

    save even more money!!

    asterisk.org

    "Asterisk is the world’s leading open source telephony engine and tool kit. Offering flexibility unheard of in the world of proprietary communications, Asterisk empowers developers and integrators to create advanced communication solutions...for free"


    asterisknow.org

    "AsteriskNOW is an open source Software Appliance; a customized Linux distribution that includes Asterisk (the leading open source telephony engine and tool kit), the AsteriskGUI™, and all other software needed for an Asterisk system. AsteriskNOW is easy to install, and offers flexibility, functionality and features not available in advanced, high-cost proprietary business systems."


    The VoIP providers, especially vonage, will hate me for informing you about asterisk! ;)

    spread the word and screw vonage into non-existence



    web ads suck too. never see another one. get all three easylists: http://easylist.adblockplus.org

    0 Votes

terrible customer service

I got a phone from Vontage, I told the lady up front that I had satellite and she said that was ok. When i...

scam company

I ordered vonage in April 2007. The guy told me that i would have 2 months free and billing would start on June 28, 2007. He also told me that I had a 30 day money back guarantee from the time i install my phone. The equipment was supposedly sent by DHL. I never received it. I called them and they said they would send it again bc DHL left it at the door? I never got the 2nd shipment bc they never sent it. However on May 29, they billed me 39.99 for invoice fee and then May 30 29.00 for invoice fee. I called them to cancel because it just was not working. They said i could have all my money refunded after i file a lost shipment claim with DHL, and when i called DHL they said their policy is that the shipper must file the claim and vonage knows that very well. when i looked at my bank statement later that day on line, I saw that Vonage charged me another 39.99 disconnect fee. (DISCONNECT WHAT?) I called them back and was disconnected 3 times, after waiting 10-20 minutes each time waiting to talk to a credt supervisor. When i finally got someone they said they would refund me the disconnect fee. They did that but then I called them again to fight for my money back guarantee. They refused me saying i was 1 day over the 30 days. I had an argument with the guy jonathon something or other and after HE HUNG UP ON ME, he went back and recharged me the disconnect fee. They sent my bank account to overdraft and when i called them again I spent over 3 hours on the phone with them. 1.5 hours with one guy who just repeated that he was very sorry. Then I was sent to a guy named george higgins and he told me I would not be refunded any money. I told him that their terms say 30 days from the activation of service and that the original salesperson told me no charges till june 28. and that the other girl said i would be refunded all my money if i called DHL. He said no way. I was not getting a refund. He said their terms are written on the site and the salesperson was wrong and will be coached. He also said that VONAGE's policy doesn't issue credit FOR NON SERVICE!!! I asked him WHAT DOES THAT EVEN MEAN? that means that you charge for no service and steal the money?!!! He did not care that they overdrew my bank account and that my rent was due. Vonage is a disgusting company and i suggest that anyone thinking about it get a can and a string, because that is worth more than being ripped off so blatantly. I wish everyone who reads this stays away.

  • Bi
    Bill Caldera Oct 07, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Vonage is a big rip off. I signed up in January 2007 for the 30 free days for the service and it never worked right. I called and cancelled after 21 days and was talked into trying it for free for another 30 days. The service still did not work right so I called back and cancelled 21 days later and was told they had no record of the second 30 days and I owed them 100 dollars. I told them I refuse to pay and now they call 20 times a day trying to get the money and I still refuse. Stay away from this company they are a big rip off and will try and steal your money.

    0 Votes
  • Cr
    Craig Bullim Jan 19, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Suck service is BREACH of contract. SUE for a full refund in small claims court

    ALWAYS communicate with Vonage via POSTAL mail (paper).

    Vonage is the new MCI: they're good at selling but have ZERO interest in customer service, have ZERO ethics, and don't even have the best audio codecs. You're call quality will suffer with vonage. Most of their money is spent on advertising. Their "support" model is like AOL: paying abusive cretins that use vonage with free vonage service. ZERO accountability!!

    You're better off with VoicePulse.com or even voip.com. VoicePulse has the BEST quality audio codecs with the lowest compression. $20/mo unlimited National. They also offer lower bandwidth codecs. I use them. They're a little slow implementing new features. It's been TWO years and no new features.. but they will never screw you like vonage does.

    For best results use a router that works with DD-WRT.com firmware!

    --quote-start--

    VoicePulse is the only service that offers five features to protect your privacy.

    * Telemarketer Block stops telemarketers even before your phone rings.
    * Anonymous Call Block stops all unidentified calls. (I LOVE this feature!)
    * Do Not Disturb stops all calls.
    * Filters let you configure who can ring your phone and who can't. (puts an end to abusive family calls)
    * CallerID Block stops others from seeing your phone number when you make calls. (if I don't get to see who it is they are NOT ALLOWED to ring MY phone)


    --quote-end--



    voicepulse can also email voicemail.

    Combine with YouMail.com for your mobile phone -- screw verizon wireless!


    If you're techically savvy consider getting OPEN SOURCE asterisk and setting up your own VoIP system that's SIP friendly.. with EVERY FEATURE imaginable..

    save even more money!!

    asterisk.org

    "Asterisk is the world’s leading open source telephony engine and tool kit. Offering flexibility unheard of in the world of proprietary communications, Asterisk empowers developers and integrators to create advanced communication solutions...for free"


    asterisknow.org

    "AsteriskNOW is an open source Software Appliance; a customized Linux distribution that includes Asterisk (the leading open source telephony engine and tool kit), the AsteriskGUI™, and all other software needed for an Asterisk system. AsteriskNOW is easy to install, and offers flexibility, functionality and features not available in advanced, high-cost proprietary business systems."


    The VoIP providers, especially vonage, will hate me for informing you about asterisk! ;)

    spread the word and screw vonage into non-existence



    web ads suck too. never see another one. get all three easylists: http://easylist.adblockplus.org

    0 Votes
  • Ra
    randy michael Aug 23, 2008
    This comment was posted by
    a verified customer
    Verified customer

    on 1-26-08 i ordered a vonage service and got the modem on 1-30-08 I was told by customer service that i had two months free trial service and my first payment would not be due umtil march 26th or 29th since the modem did not arrive until the 29th of jan- 08 i was told i could cancel before the two months and there would be no charge but i would have to send the modem back.after hav ing trouble with vonage, i called them and told them to cancel my service. they was persistant in telling me i would have to pay a disconection fee of $75.00 i said why you told me i had two months free and nothing about a disconect fee.i kept insisting they cancel.they kept trelling me they would give me two months free. i kept telling them no.they put a superviser on and he was almost threating me .he said i would be charged with cut fees, plus the two free months they said was free. i felt violated, taken advantage of.each time i called, i talked to a foreigner who i had trouble understanding.they were rude also i kept telling them to cancel my service and i was going to send the modem back, the supervisor said they would not take back the modem that i now owned it. i said hows that when iam with in the 60 day trial period.he said well you will have a disconect fee and plus pay for thwe modem.i said well iam going to contact consumer report or the better business beurea with a complaint.he said ill give you two more free months free. i said i don't need it i have already boxed it up .he said well try it for two more months. they were rude and would not take no for an answer. you could tell they were trained to high pressure sale this service. i ask them at least 4 times to cancel but was given a rude excuse why this or that.or they was going to charge me all these fees to cancel. this was a night mare. i now got a letter today 8-23-08 from a collection agency saying i owe them $166.00 you talking about unethical practice, this vonage comany has unfair trade practice. if you need to varify this call me at 336-787-3866 or email at [email protected]
    sincerely randy michael

    0 Votes
  • Ch
    Charmin Nov 28, 2009

    I agree with all the complaints listed above, because I have recently gone through a similar experience... VONAGE NEEDS TO BE SHUT DOWN! It is unethical and unprofessional to charge for services that are not operable and not honoring customer service verbal agreements.


    I tried to cancel with Vonage recently (November 2009), after they gave me a 60 day trial (Yes, instead of 30 days) since I was considering the annual plan and did not want a monthly plan under contract nor did I want a automatic debit from my credit card each month, which was explained to the customer service rep when signing up. When I went to cancel due to poor phone quality I was told I could not cancel under the two year contract or if I did I would be charged over $135.00 to cancel. The rep refused to let me speak to a supervisor and continued to inform me that I agreed to a two year contract and tried to offer me a lower payment plan and asked how did I like the service after I told her it was poor. Well, later that evening I received an email informing of the cancellation and charges that would apply to my credit card and how sorry they were to lose me.

    I am immediately shipping the equipment back so they can't say I kept it for part of the "outlandish" charges they have applied to my credit card.

    0 Votes

unauthorized charges to my credit card

We got the Vonage service as they offered cheap International call rates. I ordered the V-phone (device that connects to the USB of the computer). Suppose to be great for travelers. You can call from any computer with a DSL or cable service. Well that was the mistake I made. My credit card was charged $39.99 for the device and I received it in 2 days. After about 5 days the device just stopped working so I called customer service to get a replacement. Spoke to someone with an Indian accent who I think didn't understand my needs cause my card was charged again for a second device. Called back to complain and the reversed the charges after 7 days. Received the second device after a few days with a new number. To my surprise I received a third device with another after a few more days. By then I was so upset that I called to cancel the service all entirely. The Indian lady on the line did not want to cancel the service. She gave me every excuse she could think of for not cancelling the service. I was transfered back to the US where they gave my 3 confirmation numbers for return items and an address in New Jersey to send the devices back to. Since it was 3 devices I asked if I can ship all in one box since I had to pay the shipping cost. After a few days I got an email stating they had received and processed 1 device. So I called to find out what happened to the other 2 devices that were in the same box. They said that they only received 1 device so I was owing them 2 more devices costing $39.99 each and I couldn't get a refund of the original $39.99 I paid since they couldn't find the 2 devices. I was outraged. I had to block my credit card from them and get a new one since they keep trying to charge me for devices I didn't have. FED UP!!To date I have not received any refund from Vonage.

  • Cr
    Craig Bullim Jan 19, 2008
    This comment was posted by
    a verified customer
    Verified customer

    SUE for a full refund in small claims court

    ALWAYS communicate with Vonage via POSTAL mail (paper).

    Vonage is the new MCI: they're good at selling but have ZERO interest in customer service, have ZERO ethics, and don't even have the best audio codecs. You're call quality will suffer with vonage. Most of their money is spent on advertising. Their "support" model is like AOL: paying abusive cretins that use vonage with free vonage service. ZERO accountability!!

    You're better off with VoicePulse.com or even voip.com. VoicePulse has the BEST quality audio codecs with the lowest compression. $20/mo unlimited National. They also offer lower bandwidth codecs. I use them. They're a little slow implementing new features. It's been TWO years and no new features.. but they will never screw you like vonage does.

    For best results use a router that works with DD-WRT.com firmware!

    --quote-start--

    VoicePulse is the only service that offers five features to protect your privacy.

    * Telemarketer Block stops telemarketers even before your phone rings.
    * Anonymous Call Block stops all unidentified calls. (I LOVE this feature!)
    * Do Not Disturb stops all calls.
    * Filters let you configure who can ring your phone and who can't. (puts an end to abusive family calls)
    * CallerID Block stops others from seeing your phone number when you make calls. (if I don't get to see who it is they are NOT ALLOWED to ring MY phone)


    --quote-end--



    voicepulse can also email voicemail.

    Combine with YouMail.com for your mobile phone -- screw verizon wireless!


    If you're techically savvy consider getting OPEN SOURCE asterisk and setting up your own VoIP system that's SIP friendly.. with EVERY FEATURE imaginable..

    save even more money!!

    asterisk.org

    "Asterisk is the world’s leading open source telephony engine and tool kit. Offering flexibility unheard of in the world of proprietary communications, Asterisk empowers developers and integrators to create advanced communication solutions...for free"


    asterisknow.org

    "AsteriskNOW is an open source Software Appliance; a customized Linux distribution that includes Asterisk (the leading open source telephony engine and tool kit), the AsteriskGUI™, and all other software needed for an Asterisk system. AsteriskNOW is easy to install, and offers flexibility, functionality and features not available in advanced, high-cost proprietary business systems."


    The VoIP providers, especially vonage, will hate me for informing you about asterisk! ;)

    spread the word and screw vonage into non-existence



    web ads suck too. never see another one. get all three easylists: http://easylist.adblockplus.org

    0 Votes

Resolved deceptive business practices and rip-off!

In Jan 07 I ordered Vonage phone service, when it got here it was a headphone set that you used at a computer, it had a key to plug in the front of the computer so you could take it where ever you wanted that had high speed internet.

I called to cancel & said this was not what I expected, & wanted to cancel, so the salesperson told me that I had got the wrong one, that I needed a motorolla, so I said o.k. I could try that, for $19.99 a month unlimited service. well it came on Feb 5th , after I got it hooked up i found I could call out, but all incoming was long distance, why would my neighbors want to call me long distance from across t he street, so I call & talked to a Dexter employee # 2497 & said I wanted to cancel. he told me there would be $150.00 disconnect fee. I said why & he said because I went past my 30 day cancellation deal. I said they kept me trying without telling me my time was running out, he said the only way he can waive this is if I keep it for March & April at $24.99 a month & I said why $24.99, it was only supposed to be $19.99 & he said well, this is how it is if I want to cancel. I feel this has been a big rip off & feel I deserve my $68.00 they took out for the hook up plus $34.04 for feb. 07.

  • Ka
    Kathy Jun 26, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I ordered Vonage phone March 19, 2017. When I received the unit an hooked it up and found out that it was not going to work for me. I could not get reception good enough to hold a conversation. My calls were all choppy and would drop or I could not hear the person I was talking to. I called Vonage and told them that this phone is not going to work for me please cancel. They told me that they would have their elite time to help me with it so that I could get better reception. There was nothing they did that changed the problem. I called several times at least 10 times asking them to fix it or cancel. They would
    never cancel my phone. Finally I called and demanded that the phone be
    canceled. Then she told me that I would be charged a disconnect fee. I asked for what I have never been able to use the phone. I sent the equipment back and sent a letter at that time for them to send me my refund. I have not received my refund as of yet. Today I got another email telling me that I owed them for another month of service that I have never got a chance to use. I don't know what to do to get Vonage to cancel my service. Please, if anyone can help me please email of call me.

    Thank you, Kathy H.

    0 Votes
  • Pe
    Pearl Daye Jul 17, 2007
    This comment was posted by
    a verified customer
    Verified customer

    When I ordered Vonage service I told the operator that I had Juno internet service and asked would Vonage work with that service and she said yes. I tried to get my phone service working for 2 weeks then called to cancel Vonage because it was more work to get it on than I had time for. When I called to cancel the operator told me Vonage doesnt work with Juno in most areas. I told her I wanted to cancel. so she told me there would be another 45.00 cancellation fee. I told her I had never been able to use the Vonage service and that they already had my original 45.00 from my initial order but she said they had to have another 45.00 deposit to insure they get their equipment back. I asked her if I did not have 45.00 in my account did that mean I could not cancel and she said yes, and that I only had 10 days to cancel because I orded the service on the 22 of June and my 30 days was almost up. I told her I would send the equipment back then cancel so they would not have to go back into my account and she said okay. I told her I was going to send the equipment back UPS instead of waiting for it to be picked up and she said that would be fine. I sent the equipment back certified mail and it arrived yesterday according to the tracking number. It was received by a J. Byrnes. I just got another phone service on today. I checked to see if I could cancel online and I cannot but there is a paragraph in the cancellation police that says if you send the equipment back without the official cancellation account number you will not get your money refunded. The operator never told me I needed a cancellation number. I would like to know how to keep Vonage from taking more money out of my account. I am suppose to get a month free but the operator told me that I would be charged again on the 22 of july. I got my phone on to late to cancel today but I will be calling them everyday from now on.

    Any advice? Please help. I do not have the money in the bank.

    0 Votes
  • Valerie Jul 18, 2008

    I was never told that Vonage was incompatible with Brinks Home alarm system and also that I would be trapped in a contract. Not even once, did the rep mentioned to me about cancellation fees. Now, I cannot afford a second phone line that I had to have to support my alarm system and I decided to cancel Vonage. Where in the world do they get these people from? He refused to accept the fact that I no longer need their service. The rep interrogated me as if I were a criminal being tried for murder. He even had the nerve to attempt to charge my card $127.78 but I canceled the credit card right away. This company is a crook and I can't believe they're still in business. ANY GOOD LAWYERS OUT THERE WHO ARE WILLING TO TAKE ON A CLASS ACTION LAW SUIT AGAINST THEM? I will tell all my family, friends, co-workers and patients not to go with VONAGE.

    0 Votes
  • Re
    Renee Dec 09, 2008

    DO NOT ORDER VONAGE --IT IS A SCAM FOR MONEY-------THEY LIE AND HANG UP ON YOU WHEN YOU CALL WITH COMPLAINTS!!! I called to order VONAGE on 11-17-08, I told them I had Centurytel and wanted to get away from their bad service, so I ordered Vonage, they drafted $26.64 out of my bank before I got off the phone and I called back to get my internet service connected and they told me it would still be centurytel so I told them to cancel they did not cancel but transferred me 20 times and then said I would have to call back on Mon. when that day came they said "well we already shipped equipment and would have to charge another $39.00 for fees and I couldn't get it back until they got the equipment back that I hadnt received yet... and now today is the 9th and I only have 30 days to cancel this and straighten it out or I will not get my money back...NOW WHAT????? The company is filled with ###s that do not know what they are doing...CAN I TRULY SAY ENOUGH BAD ABOUT THIS COMPANY? NO!!!

    0 Votes
  • Nn
    Nnconcerts May 14, 2010
    This comment was posted by
    a verified customer
    Verified customer

    I have a Pinnacle Security System and no rep told me that this would not work with Vonage Phone service. I have been paying them $43 for the last 2 years without a decent alarm system and today I confirmed and the company says it does not work with my phone system.

    Any class action lawyer out there? They can give their information here on my message so I can contact them.
    Nicholas

    0 Votes

does not work well with charter broadband

In trying out the Vonage telephone service, I learned that It does not work well with Charter Broadband (according to Vonage—after I spent 3ish months fussing with it). I used their router with my wireless router. Just couldn’t ever get it to work for any period of time. I tried canceling the service twice. Both times the customer service reps argued with me. I indicated to one that he wasn’t listening to me I just wanted to cancel the service. He yelled back at me that I wasn’t listening to him. The solution to fix my phone was near. I’m tired of fussing with it. I don’t care if he came to my front door and fixed it that instant. I’m sick of it. I’d rather pay more money than have such horrible customer service experiences. My third phone call in finally proved to be successful. Thank you Pearl. (She tried to sell me again, but she did take no for an answer.)

  • Cr
    Craig Bullim Jan 19, 2008
    This comment was posted by
    a verified customer
    Verified customer

    ALWAYS communicate with Vonage via POSTAL mail (paper).

    Vonage is the new MCI: they're good at selling but have ZERO interest in customer service, have ZERO ethics, and don't even have the best audio codecs. You're call quality will suffer with vonage. Most of their money is spent on advertising. Their "support" model is like AOL: paying abusive cretins that use vonage with free vonage service. ZERO accountability!!

    You're better off with VoicePulse.com or even voip.com. VoicePulse has the BEST quality audio codecs with the lowest compression. $20/mo unlimited National. They also offer lower bandwidth codecs. I use them. They're a little slow implementing new features. It's been TWO years and no new features.. but they will never screw you like vonage does.

    For best results use a router that works with DD-WRT.com firmware!

    --quote-start--

    VoicePulse is the only service that offers five features to protect your privacy.

    * Telemarketer Block stops telemarketers even before your phone rings.
    * Anonymous Call Block stops all unidentified calls. (I LOVE this feature!)
    * Do Not Disturb stops all calls.
    * Filters let you configure who can ring your phone and who can't. (puts an end to abusive family calls)
    * CallerID Block stops others from seeing your phone number when you make calls. (if I don't get to see who it is they are NOT ALLOWED to ring MY phone)


    --quote-end--



    voicepulse can also email voicemail.

    Combine with YouMail.com for your mobile phone -- screw verizon wireless!


    If you're techically savvy consider getting OPEN SOURCE asterisk and setting up your own VoIP system that's SIP friendly.. with EVERY FEATURE imaginable..

    save even more money!!

    asterisk.org

    "Asterisk is the world’s leading open source telephony engine and tool kit. Offering flexibility unheard of in the world of proprietary communications, Asterisk empowers developers and integrators to create advanced communication solutions...for free"


    asterisknow.org

    "AsteriskNOW is an open source Software Appliance; a customized Linux distribution that includes Asterisk (the leading open source telephony engine and tool kit), the AsteriskGUI™, and all other software needed for an Asterisk system. AsteriskNOW is easy to install, and offers flexibility, functionality and features not available in advanced, high-cost proprietary business systems."


    The VoIP providers, especially vonage, will hate me for informing you about asterisk! ;)

    spread the word and screw vonage into non-existence



    web ads suck too. never see another one. get all three easylists: http://easylist.adblockplus.org

    0 Votes

to cancel vonage services are being just as difficult to do as aol's!

Chronology:

August 29th number was ported from ATT to Vonange to activate their service. It only took them 2 days to port the number. However, After 1 week ATT dropped DSL service. When that was done, I had no dial tune, no landline, could not make outgoing calls, and incoming calls were getting redirected to Vonage service and message were being left on my computer.

I contacted ATT and was told my DSL line was dropped. So, without DSL I couldn't use Vonage, and, in addition, I no longer had security service for my home because I had no dial tone, no landline, which my security system uses. So, from September 8 until October 4th, I could not make phone calls from my home number.

September 11th: I contacted Vonage to cancel my account and port my number back to ATT. I was told that if I cancelled my account before the phone number was ported back, then I'd have no phone number at all. In the meantime, I am without a live telephone line.

October 2: Phone number finally ported back to ATT and I can now make calls from my home phone, through ATT service. Vonage has charged a monthly service fee and my account with them still shows "Active". October 13: Contacted Vongage to cancel my account. Again was denied this request. Was told that if I cancelled now I would pay $80.00 in addition to $39.95. Was told to call back after October 29th to avoid being charged the $80.00. I asked if they wanted their equipment returned because it was only used for a week, and was told "No, we do not want the equipment back".

On this date I said "Okay, I will call back for the 3rd time at the end of this month to try and cancel the account."

I plan on contacting them again on October 30th to try and cancel my account again, but this time I'm going to record my conversation with them.

To cancel Vonage services are being just as difficult to do as AOL's!

Company details:

Vonage, 23 Main Street, Holmdel, NJ 07733
www. vonage.com

  • Valerie Dec 27, 2006

    I just cancelled my Vonage service after a year. Never had problems with the service and the customer service was okay whenever I had to call them.

    I can't say I am happy with their pricing practices. Firstly, there are many alternatives if you want a lower price. I transferred my number out to Sunrocket. The transfer took 3 weeks and was completed on the day after the estimated completion date that was given to me in the beginning. NOTE:- Vonage doesn't automatically cancel your account when you transfer the number out. You have to call them specifically and cancel the account. They charge $39 when you cancel the account within a year which I think is ridiculous. This is the only company that charges you when you cancel the account. When you call to cancel the account, they try to offer to match the competitor's price. "Hey, I am already transferred it out, dude. Fix your pricing if you think customers are leaving because of high price".

    0 Votes
  • Valerie Jan 02, 2007

    Vonage.com, has proved to many of us that you can fool all the public all the time, and still get away. Hello America, wake up and teach your businesses to respect the public. Unless you prosecute these people for crimes this trend will become a norm- law of the lawless. Vonage.com is prime example, people are complaining but nobody hears. not even the ambulance chasers.

    0 Votes
  • Cr
    Craig Bullim Jan 19, 2008
    This comment was posted by
    a verified customer
    Verified customer

    SUE for a full refund in small claims court. I won my claim. You can, too!

    ALWAYS communicate with Vonage via POSTAL mail (paper).

    Vonage is the new MCI: they're good at selling but have ZERO interest in customer service, have ZERO ethics, and don't even have the best audio codecs. You're call quality will suffer with vonage. Most of their money is spent on advertising. Their "support" model is like AOL: paying abusive cretins that use vonage with free vonage service. ZERO accountability!!

    You're better off with VoicePulse.com or even voip.com. VoicePulse has the BEST quality audio codecs with the lowest compression. $20/mo unlimited National. They also offer lower bandwidth codecs. I use them. They're a little slow implementing new features. It's been TWO years and no new features.. but they will never screw you like vonage does.

    For best results use a router that works with DD-WRT.com firmware!

    --quote-start--

    VoicePulse is the only service that offers five features to protect your privacy.

    * Telemarketer Block stops telemarketers even before your phone rings.
    * Anonymous Call Block stops all unidentified calls. (I LOVE this feature!)
    * Do Not Disturb stops all calls.
    * Filters let you configure who can ring your phone and who can't. (puts an end to abusive family calls)
    * CallerID Block stops others from seeing your phone number when you make calls. (if I don't get to see who it is they are NOT ALLOWED to ring MY phone)


    --quote-end--



    voicepulse can also email voicemail.

    Combine with YouMail.com for your mobile phone -- screw verizon wireless!


    If you're techically savvy consider getting OPEN SOURCE asterisk and setting up your own VoIP system that's SIP friendly.. with EVERY FEATURE imaginable..

    save even more money!!

    asterisk.org

    "Asterisk is the world’s leading open source telephony engine and tool kit. Offering flexibility unheard of in the world of proprietary communications, Asterisk empowers developers and integrators to create advanced communication solutions...for free"


    asterisknow.org

    "AsteriskNOW is an open source Software Appliance; a customized Linux distribution that includes Asterisk (the leading open source telephony engine and tool kit), the AsteriskGUI™, and all other software needed for an Asterisk system. AsteriskNOW is easy to install, and offers flexibility, functionality and features not available in advanced, high-cost proprietary business systems."


    The VoIP providers, especially vonage, will hate me for informing you about asterisk! ;)

    spread the word and screw vonage into non-existence



    web ads suck too. never see another one. get all three easylists: http://easylist.adblockplus.org

    0 Votes
  • La
    laura herrera May 14, 2009

    i had service with vonage and i didnt like it so i cancel it and they told me as soon as they revied the package back that they would read fund my money back into my account. i would like my money back

    0 Votes

totally inappropriate service for dsl

Vonage wasted days of my time installing their VOIP equipment and calling them trying to get my local telephone number switched to their service, only to find that the service is totally inappropriate for DSL and would have cost me more to use that just keeping the telephone plan I already have with my local telephone carrier.

I spoke at length with Vonage prior to ordering their service (perhaps the service rep didn¹t understand what I was asking as she spoke with an Indian accent). I was assured I could disconnect my local phone service and rely on the VOIP with my DSL connection. The truth is that you cannot disconnect from your local phone company if you have DSL as your DSL uses the phone lines and will no longer work without local telephone service. After a morning of waiting on various phone systems, I determined that the local carrier (in this case Qwest) would give me a dedicated ³dry loop² DSL connection (no telephone service included) at the cost of about $10 more than I already pay for basic telephone service. BOTTOM LINE--I would end up paying $10 more for the same services (local and long distance) I already have, but would no longer be able to receive and send faxes or have a direct connection to 911 emergency line. Instead of paying 2 companies I would be paying three companies.

If consumers already have cable internet, then Vonage might save them money, or if you use a lot of services like call waiting, forwarding etc., or require a second phone line (#) there may be an advantage to Vonage service. But my reading of the information on their website and the information I was given on the telephone would cause me to suspect that many people sign up for Vonage service without fully understanding how it works.

Though I imagine that the information on the Vonage website falls within the letter of the law, I found their presentation of how their service works and the cost savings to be very misleading. Nowhere did I find information that cost of having a dedicated telephone line for DSL service could exceed any cost savings that their service represents.

I am just now in the process of unhooking and repacking all their equipment and sending it back, so hopefully I will not have a problem in retrieving charges Vonage made to my credit card.

  • Ma
    Martha Chistolini Jul 16, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Good luck trying to get your money back from Vonage. I have been in a battle for months with them over a disconnect charge which was their fault. I tried to cancel my service with Vonage, for similar reasons, but my new phone company could not get my number back from Vonage. After many hundreds of hours of phone calls, my phone company still couldn't get my number. Their customer service reps all have a different answer for everything and when you complain, their billing department has a pat answer, with a copy of their cancellation policy. I have disputed the cancellation charge and have filed a complaint with the GA Public Service Commission. I hope others have more luck.

    0 Votes
  • Jk
    jkstudyly Mar 18, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I think if you should research products before you purchase them; in this case, it wasn't vonage's fault to tell you that the prices may vary if you have DSL. In fact, you should have recognized that fact yourself. Clearly, if vonage runs on the internet, and DSL runs though the phone line, you should have pieced together the fact that you would still need a telephone line to use the internet, which is necessary for vonage.

    0 Votes
  • Ft
    Ftiger Aug 27, 2010

    sucks to be you

    0 Votes
  • Ae
    aeon123 Aug 20, 2018

    was promised a $100 gift card at the time of sign up. its been 4 months and have followed up to everyone that I can reach to. No responses to my emails of complaints that i raise. Even when I have requested for cancellation the service hasn't been cancelled and I am being billed for it still. Horrible service, almost looks like a scam to me.

    0 Votes
  • Ke
    Ken9876 Oct 27, 2018

    Desiree Casillas out of the Paradise Valley office try's to use sexuality to sell products. If she continues she will find herself in big trouble. It's simply unethical and wrong to seeks a personal relationship with clients and then once your signed up she turns evil. Anything for money nowadays

    0 Votes
  • Re
    Reiaz Hosein Nov 13, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I had a credit for international calls in my account. I closed out my account and paid off the balance with my credit card. When I asked about the credit and getting a refund the agent said that the credit was cancelled. A credit cannot be cancelled!!! I goes in someone's pocket!!! Stay away from VONAGE.!!!

    0 Votes