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Vodacom / wifi router

1 South Africa

I would like to complain abut the service rendered by vodacom customer care. I called to find out what's been happening to my data on my wifi router and was faced by a very rude agent who told myself and my husband very inappropriate comments. My husband asked to speak to a team leader and was advised that there isn't 1 available. My husband comes from a call centre environment for customer services and advised the agent that there has to be a leader who is available and when he told the agent that there was incredibly a team leader available. The team leader apologised and gave a 5 gig free data for that. My husband advised them that he is not calling for free data but would like to find out why is our data is depleting so quickly. The team leader advised that they would monitor and get back to us but rather gave the same rude agent the duty of calling us back. The agent called back and I advised im not home and that the router was at home and should call back and we are still waiting until today.in my previous communication with vodacom I was advised that it is the internet that's is depleting the data and we should turn on the data save on our devices which we did and there is no joy. My contact details are [protected] for someone to call me so I can provide my details so you can look into this matter as I have this router for over a year and now for the last 2 months we have been having this issues. We previously used for youtube for my kid and all other stuff which has stopped before the last 2 months and only use for whatsapp for 3 devices which 2 are not even at home during the day. Please can someone contact me concerning this as im even at a stage were I want to cancel this contract with vodacom

Jo
Feb 19, 2019

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