CB Telecommunications Vodacom

Vodacom review: Wifi services - I7997586-5

Nadine/Christo of ZA

Mar 19, 2026 12:45 am EDT

Verified customer

Featured review

we instructed vodacom to amend our bank details over a year ago from FNB to Thyme - our WIFI has been running smoothly for a year until [protected] our line was cut due to non-payment of premium. We called and they advised we were R9000 in arrears for non-payment on our FNB account - how does Vodacom after not receiving 1 month not call the customer, or stop the internet line and enquire with the customer what is the issue with the payment to a year later decide to cut our line and now we must cough up R9000 - this is pathetic and lack of their accounts department controlling the income of the monthly fee - we have been back and forth with calls and their call service is pathetic as we need to call min 3 to 4 times a day to speak to a manager to find out how they allowed this account to run to this point and their only answer is YOU MUST PAY

Claimed loss: R9000

Desired outcome: R9000 for their error of not debiting our account after advising them to change bank details

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Mar 19, 2026
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