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Vodacom review: Vodacom service failure (sr260311-129074)

Leigh Naidoo of US

Mar 17, 2026 4:15 am EDT

Verified customer

Featured review

I have been without internet service for over a week. Despite multiple fault reports, Vodacom continues to close service requests with false claims that the issue has been resolved. I have also been falsely informed that technicians attended my property and that I was unavailable or refused access. These statements are entirely untrue.
This conduct constitutes a breach of the Consumer Protection Act 68 of 2008, specifically:
• Section 54(1): My right to timely and quality service has not been met
• Section 54(2): Failure to remedy defective service or provide a reasonable alternative
• Section 41: Misleading or deceptive representations regarding technician visits and service resolution
This issue is ongoing and recurring on a weekly basis, indicating systemic service failure.
I hereby demand the following within 48 hours:
1. Immediate restoration of my internet service
2. A full written investigation into the false reporting of technician visits
3. A billing adjustment/refund for the full period without service
4. The option to cancel my contract without penalty due to breach of service obligations
Should this matter not be resolved within the stated timeframe, I will escalate it to ICASA and the National Consumer Commission for further action.

Recommendation: there is no service this company provides their own employees dont know who the CEO is can you imagine

I hereby formally escalate a complaint regarding ongoing service failure on my Vodacom account.
Account Number: IA044175-3
Reference Number: SR260311-129074
Service Address: 46 Asplenium Grove, Brackenham, Richards Bay
I have been without internet service for over a week. Despite multiple fault reports, Vodacom continues to close service requests with false claims that the issue has been resolved. I have also been falsely informed that technicians attended my property and that I was unavailable or refused access. These statements are entirely untrue.
This conduct constitutes a breach of the Consumer Protection Act 68 of 2008, specifically:
• Section 54(1): My right to timely and quality service has not been met
• Section 54(2): Failure to remedy defective service or provide a reasonable alternative
• Section 41: Misleading or deceptive representations regarding technician visits and service resolution
This issue is ongoing and recurring on a weekly basis, indicating systemic service failure.
I hereby demand the following within 48 hours:
1. Immediate restoration of my internet service
2. A full written investigation into the false reporting of technician visits
3. A billing adjustment/refund for the full period without service
4. The option to cancel my contract without penalty due to breach of service obligations

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Mar 17, 2026
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