CB Telecommunications Vodacom

Vodacom review: Shocking service ( 1 comment)

FM Civico of Cape Town, ZA

Sep 09, 2025 5:42 am EDT

Verified customer

Review updated: Oct 27, 2025

Featured review

Vodacom's technical support has been frustrating. I haven't had internet for nearly two weeks. The fibre (Octel) connection works fine, but my router won’t connect. I've submitted about six tickets, all of which were marked as resolved and closed, yet the issue remains. I phone Vodacom daily, opening a new ticket each time, only for it to be closed the next day without resolution. The operator says it's not her problem and that my request has been forwarded to the 'backroom,' but she can't give me their contact details since the technicians are unreachable. I have multiple contracts with Vodacom, paying R4000.00 monthly on time, but they still can't fix my router. This is unacceptable. I don't even know how to escalate this even further, as no number is available. Ref SR250909-863301

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Mr. Gustav Venter

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Mr. Gustav Venter of ZA

Oct 27, 2025 5:56 am EDT

Verified customer

Same with me. Service is pathetic! No network for few days now. Unable to make or receive calls, but the feedback from call Centre is they will call be back. Tried to explain each and every time I cannot receive calls due to network issues, they don't understand this.

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