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1.1 3941 Reviews

Vodacom Complaints Summary

104 Resolved
3836 Unresolved
Our verdict: If considering services from Vodacom with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Vodacom reviews & complaints 3941

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M
9:26 am EST

Vodacom settlement letter request

Good day,

I have been forever waiting for a settlement letter from Vodacom for a fraudulent account on my name.

The account is [protected].

I have made a couple of attempt to get the letter by calling without any success.

Vodacom has also not been able to have this updated with ITC. This is having a negative impact on my credit profile.

So I requested a settlement letter so that I can clear my name myself.

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N
9:13 am EST

Vodacom unresolved billing disputes regarding the multiple contracts I had with vodacom (main contract number [protected])

The issue started in 2017 around September and or October when I defaulted on my payments and then I consulted with Vodacom Customer Care where an arrangement was made but to my surprise the service was stopped. All the 3 numbers that were on contract stopped receiving minutes and data. No calls or sms's could be sent on these numbers. I understand that I still had to pay for the instruments that we received with these contracts but why must I continue being billed for a service that I do not get and when I asked the question no one could answer me. I then requested for the contracts to be cancelled but they refused and told me that I still need settle the account and only then I could cancel the contract and I must wait for the contract end date before I could do so. The contract came to an end March 2018 but the billing continued without service and this time it was worse because the numbers could not receive calls or sms's anymore. The amount owing never went down regardless of the payment being made and I would go to Vodacom Customer Care Centre where I was told that they can't assist me I must call Customer Care and the Call Centre is the only place where I can raise such queries. I called the Call Centre to cancel the contract as soon as it reaches its expiry date and also to dispute amount in the invoice that is forever rising, the agent advised that the contract would be terminated however I will still have to pay the outstanding balance. I had no issue with that because after the terrible experience that I have heard with these Vodacom I just wanted to cancel these contracts. I have never had any of bad experience with Vodacom for over 10 years that I have been their contracted customer until recently. They do not have skilled agents that can deal with extra ordinary queries and they make things worse for the customer and they do not have working escalation process to direct such queries to a more skilled team that can give such queries with the attention that they deserve. Every time I called the Call Centre for assistance I got even more frustrated because no one seem to understand and or give me helpful advises in terms of what needs to happen, how and when.

I need to know why these contracts were billed fully but without service and why the billing continued after the contract end date had passed even after I have requested for the contracts to be cancelled or terminated when they reach their expiry date?

I need for the outstanding balance to be reviewed and corrected so that I can pay the true amount of what is owed if any.

Your Urgent Response will be highly appreciated.
Regards
Ntombi Kubheka
[protected]

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D
6:06 am EST

Vodacom non existent rude service at the marc

I went to your The Marc store today 27 Dec 2018 to do an upgrade. I was told by a collegue last week that the staff at Nedbank Head Office get better deals. I travelled from Kempton Park and was there just after 9am and greeted the 2 ladies. I was asked very abruptly can we help. I stated that I was informed what I heard about the special deals. The 1 lady just turned her head looked at me and sadi NO there are not specials for Nedbank. Not 1 of them bothred to ask if there was anything else they could assist with. They both turned away from me and carried on with the laptops in front of them. If that is the way your staff deal with customers I feel very sorry for Vodacom and their shops. I walked away very disgusted as even if there are no specials they could of at least assised me in my upgrade.

I have in the meantime done my own upgrade via the internet, so thank you for nothing The Marc Vodacom, you will never see me again and belive me when I say I will tel people of the pathetic non existant service received.

My cell nr is [protected]

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Z
12:41 pm EST

Vodacom unfair pricing on contract

The december deal booklet reflects the smart data 1gb plan as r199 per month for 24 months but when you select a device then it reflects the plan as r269 per month for 24 months which also adds the devise premium as an additional cost separate from the subscription fees. Vodacom is cheating their clients into paying more than what the deal is actually advertised for. Check the contract prices on page 13 of the deal booklet.

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L
2:05 am EST

Vodacom collection of device

I had taken in my phone to the Rosebank Vodacom shop for repairs which they sent to Sandton to be repaired. I couldn't collect my phone immediately after the repairs were done and on the 7th December I called Vodacom repairs in Sandton to find out if my phone had been sent to Rosebank or if they still had it and the phone was still in Sandton at the time. I then informed the lady that I spoke to that I had just paid the excess and because I was paying from FNB to Standard bank I cleared the payment - at an extra charge of R45 immediately so that there wouldn't be any issues upon collection. I asked that lady to keep the phone at Sandton as I would send someone to collect it for me and I even emailed her the proof of payment whilst she was still on the which she confirmed receipt of.
I was surprised to hear that my phone had been collected by the courier when my mom went to collect it and was told that I would only get the phone on Tuesday (18 Dec) which was an inconvenience for me. Had I known that my phone would be sent to Rosebank even after making arrangements to collect in Sandton I wouldn't have wasted my money on clearing the payment immediately and on the parking fee at the mall.
I am greatly disappointed in the service I received, and it's such a pity that I didn't get the name of the lady I spoke to.
The lady that assisted my mom upon collection also confirmed that she overheard when the customer - me called and made arrangements for the phone not to be taken to Rosebank so it beats me why my phone was sent there.
I look forward to hearing from you.

unhappy customer

Lebo
[protected]

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A
11:11 am EST

Vodacom very very poor network

I am situated in Standerton. I use my Vodacom phone for business purposes, I must be available on my phone 24/7. From Tuesday 11 December 2018. The network reception is poor. You can't phone, sms etc. For long periods you don't have reception, I cant phone customers, cant place orders, cant take any bookings. While talking to a customer the signal just disappear the call gets cut, for up to an hour you cant use the phone due to poor service. I am sure that at the end of the month they will recover the full amount of my contract fee. A contract should be honored by both parties, the service provider as well as the client. I pay for a service I am not getting. Contractual I must pay so, contractual Vodacom should ensure that I get the service I pay for. I phone the local branch to lodge a complain and get feedback on the poor reception. They could not give me a reason for the poor reception. So, if they don't know who should know what the problem is.

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T
6:00 am EST

Vodacom contract account [protected]

Good day

I have been waiting for vodacom to resolve my account since August 2018, until now not his is done,
On this contract [protected] my premium is R 74 for 500MB monthly, and it has been increased to R79 without my knowledge and is been paid up to date,
statement is showing a different amount which I do not have a knowledge of
I Ram delivered 2 contract phones on the 28th of July 2018,
The phones were never activated therefore the airtime was never used,
Due to affordability and my unemployment situation they were returned to Vodacom and vodacom has acknowledged the receipt of those packages

Therefore since August to current they have blocked my contract [protected] I have not received my 500MB and the contract is paid up to date
I have contacted your call centers here are my
Reference :
[protected], [protected]
[protected]

Kindly assist

Kindly Regards
MB Bosoga
E:tumi1.[protected]@gmail.com

[protected]
[protected]

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T
2:28 am EST

Vodacom shake everyday competition

I have been a loyal vodacom customer for many years as I was pleased with their services but this year I'm absolutely appalled by the service I have been given.

Earlier this year in February I played the shake everyday competition and I won a huawei y3 lite. I received a message saying that I will be contacted within 2 days to confirm and claim my price. I was not contacted and decided to call myself and the consultant said I wud be called after a day. I was called by vodacom, they confirmed my ID number, reference number, cell phone number, address and I was told that the phone will be delivered within 30 working days. I waited and nothing was delivered. I then called vodacom again and I had to explain the whole story again and I was told the matter was escalated and I wud receive my phone in 2 weeks. Guess what after 2 weeks nothing. I then called numerous times every 2 to 3 weeks to try and claim my price to no avail. The consultant didn't know anything, I spoke to managers and received promises and excuses, they blamed the courier company that was supposed to deliver the price. Its December and to date I have not received the phone I won and was promised would receive in March. Now I want to know why is it so easy for vodacom to introduce completions but so hard for them when they need to deliver customers winnings. Why have I not received my phone to date and what recourse is there for me because I feel cheated by vodacom that failed to deliver on their promises. Highly frustrated and disappointed. Are compettitions a ploy to get new clients knowing full well that if they win their prices will not be given and they will find it impossible to claim their winnings, I think so.

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A
2:13 pm EST

Vodacom cell phone reception

For the past 3 werks we in Eshowe have had no to very limited reception. To phone and complain is impossible as the signal can disappear any time.
Please look into the matter as this is a service we are paying for.
A number ofpeople using Vodacom has complained aboutbthe same problem. It must be a fault on your side.
Please can this be solved as soon as possible?

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J
3:10 am EST

Vodacom mobile wi-fi ripoff

Incident last month.
Monique vryburg branch [protected]
I'm take out a insurance on Wi-Fi and Vodacom do not want to replace or repair it.the back cover came loose be course of the batt that swells up.im in a wheelchair and very unhappy with Vodacom.Why do I pay for insurance.My legs jump without helping for it so my wi-fi falls a lot.I want to go to court with this

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K
10:47 pm EST

Vodacom customer service center

My name is Karen Cramer and I have been a loyal customer with Vodacom having 3 contracts with you guys. I have logged a query on customer services on the following days with the query numbers 6 October ref no003S~SCR4, Nov 25 ref no 002G~00T0 and 5 Dec ref no [protected] and still no response

My query was having Vodacom find proof of purchase of my apple iPad mini as I needed it for Apple to deregister the Apple id on the device. My nephew was using it for school and the whole of term 4 he did not have an apple to use for E learning.

The service is ridiculous from customer services where they say within 72 hours we will have feedback. Still waiting till this day for a response.

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M
5:55 am EST

Vodacom faulty samsung gear fit2 pro serial: r5ak6026p1d

Good day

Re: Faulty Samsung Gear fit2 Pro Serial: R5AK6026P1D

PLEASE can you help me, I bought this Samsung Gear fit2 with my contract in September 2018, 3months later the band does not start up anymore, I phoned Vodacom Direct and after holding on for 40 minutes they said someone will contact me to arrange the pick up to resolve the issue.

But after a week still no one phoned me, I am very disappointed with this service, I always believed Vodacom is a GREAT company with trustworthy and reliable after service but lately I am very disappointed with your service.

Can you please urgently help me to get my Gear fit2 fixed or replaced, because I am still paying for this device and will be paying for two tears BUT it is broken after 3 months?

Attached is my invoice and Serial number of band please help me.

My husband's contact number on witch name the contract is: [protected] (Reinier Van Zyl
My number: [protected] (Mandie)

Kind Regards

Mandie Van zyl

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N
12:12 pm EST

Vodacom incorrectly billed

I was offered to upgrade my two contacts with vodacom. The consultant and I agreed that it would take effect on 1 Dec. But instead she activated the contacts immediately and I was billed for both contacts twice paying double. I immediately notivied vodacom, but after 3 service request, they still did not credit the extra contacts. After the consultants promised that they would. I then requested that they cancel the upgrades wich they also did not do. I paid R5400 which is incorrect. I want to cancel the upgrade and switch to prepaid.

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G
12:52 am EST

Vodacom contracts and activations

I have been trying to get my business contact activated from over a month.

My number was origianally on contract but then i cancelled it, paid the balance up in full during October with the intention of moving it from prepaid to a new business premium contract.

I have called the call center on numerous occassions, with no one able to assist advising it has been escalted bit days, weeks and months pass by with no change.

I open anther account for the new business which was done in a few days and thay account is active, but my original contract still has not been done.

The vodacom store consultant is calling daily to try resolve the matter amd everyday theu say it will be done and then nothing is done.

I habe been in contract with vodacom for over 10 years and this is completely unacceptable.

I will be cancelling all subscriptions an contracts of this is not resolved quickly.

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T
3:16 am EST

Vodacom samsung s8

I have claimed a lost cellphone and vodacom delivered a so called new cellphone using third party called car security sound center, the freezes and the battery last 2hours it does not send emails and MMS, I have reported this to cellsure customer care center, she gave me a third party number for me to call them, but this company ignore me in such a way that they don't answer my calls anymore, now I'm stocked with a new unoperational phone, the is now five weeks old but not working please vodacom intervene.

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C
3:29 am EST

Vodacom cellular network

Since last Tuesday evening ([protected]), when we experienced a severe electrical storm in the Solheim/Sunnyridge area, cellular reception has been abysmal.
If I manage to initiate a cellular call in the Sunnyridge area, I am lucky to get 90 seconds of communication before the call starts breaking up.
I manage a Residential Estate in Mercurius Road, Solheim, and the same situation prevails there - our Intercom System uses the Cellular network, and this is proving problematic.
It is probably not ONLY the Vodacom network that is battling to sustain acceptable communications, but it is definitely affecting my Vodacom phones very badly.

Can you investigate?

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G
3:11 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Vodacom no signal quality = no service

I am staying in Piet Retief, that is Mark str 4a, Google it it's in town not rural.

In the last 6 months I have seen your network detoriate to the point where I have no reception and or no data signal

I have to walk around outside just to get a 1 bar signal to bring able to make a tel call, when I get that 1 bar signal I get not registered on network or some stupid error that prevents me from making a call

My business and all of its 14 employees whom I by the way subsidise for cell phones and airtime will no longer be paying Vodacom for "stealing" from us
Your gross incompetence to deliver a service which a pay a small fortune for has brought me to the point where I will advise people to move on to another service provider

That might not impress you since I am but 1 person but I am a business owner in a very small community and the impact and influence of 1 person around here carries some clout

Your network around our town plainly sucks and or is of a non existant nature

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F
4:19 am EST

Vodacom pushy vodacom rep called me and upgraded lines but I don't know what, he promised to email me details and I can't get anything out of vodacom

I was cold called from [protected] on the 26th november, the guy spoke very fast and we have terrible signal in the house. He promised to send me an email detailing the upgrades that were due. I was sent nothing. I want to cancel any changes that were made during this phone call. Since then I have phoned your call centre twice, where I was promised the information and nothing was sent. I was also spoke to jennifer phillips and begged for an account manager but she said we can't have one. The cold calling call has caused me endless stress trying to find out what was ‘agreed' to on the phone. Please can someone of stature contact me urgently to sort this out, otherwise I will take this matter further. We have a r5000k a month contract, I should not have to battle like this with vodacom!

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P
12:56 am EST

Vodacom homemark gift voucher

We received two gift cards and followed the activation process. Just to my humiliation my Husband went to a Homemark store in Eastrand Mall on the 29th of November 2018 to make use of the cards when they advised me that my cards are not activated, this after activating the cards about two day ago. Disappointing, the store the manager said that they get plenty of customers with the same problem, which is true, and that Afrizon is responsible for these issues! They even said the price that i see its not the price i'm going to pay with that voucher, but that its not even on the terms and conditions. I'm still calling them every 30 minutes even today but to no avail, Being a customer of Vodacom for so many years, I'm going to cancel Vodacom and port to another Service Provider due to this poor service where I the customer who had to humiliate myself with un-activated gift cards in a public store., and be busy spending my petrol to go to that store and be send back and forth.

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H
3:35 am EST

Vodacom no network

I have had network signal in Modderfontein Edenvale Gauteng since Saturday 1 December 2018. I contacted them on 082 135, and they were unable to assist me, I went onto their online chat and that was just a waste of time, they told me to contact 082 135, which would be great if I could make phone calls. I have 2 phones both with vodacom and neither of them is getting signal. Phone numbers [protected] and [protected]. All I want is someone who can tell me what the problem is. Regards
Hilary Geyser

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Vodacom In-depth Review

Overview: Vodacom is a leading telecommunications company in South Africa, providing a wide range of services to both individual and business customers. With a strong presence in the market, Vodacom has a rich history and has established itself as a key player in the industry.

Products and Services: Vodacom offers an extensive array of products and services, including mobile voice and data plans, broadband internet, fixed-line services, and enterprise solutions. Their offerings are known for their quality, range, and innovative features, setting them apart from competitors in terms of variety and uniqueness.

Pricing and Plans: Vodacom's pricing structure and plans are carefully designed to cater to different customer needs. They offer competitive rates and flexible options, ensuring affordability and value for money. When compared to competitors, Vodacom's pricing strategies and plans stand out for their customer-centric approach.

Network Coverage: Vodacom boasts extensive network coverage and a reputation for reliability. Their 4G and 5G capabilities provide customers with fast and seamless connectivity. When compared to competitors, Vodacom's network coverage and performance consistently rank among the best in the industry.

Customer Service: Vodacom is committed to delivering excellent customer service. Their support channels, including phone, email, and live chat, are easily accessible and responsive. User feedback and reviews indicate high levels of customer satisfaction, highlighting Vodacom's dedication to providing exceptional support.

Billing and Payment: Vodacom ensures billing accuracy and transparency, making it easy for customers to understand their charges. They offer a variety of payment options, including online and mobile platforms, for added convenience. Compared to competitors, Vodacom's billing and payment processes are efficient and user-friendly.

Customer Reviews and Ratings: Customer reviews and ratings for Vodacom are generally positive. Users appreciate the company's reliable services, excellent customer support, and competitive pricing. Common feedback themes include satisfaction with network coverage and the quality of products and services. When compared to competitors, Vodacom consistently receives favorable reviews and ratings.

Corporate Social Responsibility: Vodacom demonstrates a strong commitment to social and environmental causes. They actively engage in initiatives related to sustainability, community development, and digital inclusion. When compared to competitors, Vodacom's corporate social responsibility efforts are commendable and contribute to their positive brand image.

Innovation and Technology: Vodacom invests significantly in innovation and technology, particularly in areas such as IoT, AI, and digital transformation. Their efforts result in cutting-edge solutions and enhanced customer experiences. When compared to competitors, Vodacom stands out for its technological advancements and forward-thinking approach.

Partnerships and Collaborations: Vodacom has established strategic partnerships and collaborations with various organizations to drive innovation and expand their service offerings. These alliances bring mutual benefits and synergies, ultimately benefiting customers. Compared to competitors, Vodacom's partnerships and collaborations contribute to their overall success and market leadership.

Overall Rating: Vodacom receives a high overall rating based on its exceptional performance across various aspects. With their extensive range of products and services, reliable network coverage, excellent customer service, and commitment to corporate social responsibility, Vodacom is highly recommended for potential customers. When compared to competitors, Vodacom consistently ranks among the top telecommunications companies in the industry.

How to file a complaint about Vodacom?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Vodacom. Make it specific and clear, such as "Incorrect Billing on Vodacom Contract" or "Poor Customer Service at Vodacom Store".

4. Detailing the experience: Provide a detailed account of your experience with Vodacom. Mention key areas such as customer service, billing, network coverage, or product functionality. Describe the nature of the issue, including dates, locations, and any specific employees involved if relevant. If you have had any transactions with the company, include transaction dates, amounts, and what the transactions were for. Outline any steps you have taken to resolve the issue, including any communication with Vodacom's customer service and the responses received. Clearly explain how the issue has personally affected you, whether it's through financial loss, inconvenience, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Vodacom. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or any other form of redress.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct and relevant to your complaint.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from Vodacom or other users to provide additional information or to follow up on your complaint.

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Phone numbers

+27 82 111 +27 821 904 More phone numbers

Website

vodacom.co.za

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