Vodacomdata usage not mine

S Jun 24, 2019
This review was posted by
a verified customer
Verified customer

account number : B0069738
ref: A2-B745-C8L23X
Cell number in question: [protected]

We have a data account with a 5 gig account Vodacom allowed the account to go over the 5 gig without any conmmunication or notification as per all our other lines, we now have a R85 000.00 account o this number for the months of October/November 2018. i have been trying to sort this out since then with no avail. i have told that i must pay the amount becasue there was no sim swap etc . i have explained numerous times this is not my data usage we have had this data number for over 4 years now and have never gone over our date usage why in two months would we spend that when we have uncapped fibre at work and home. we have not travelled anywhere to use that date usage. i haves sent proof of MWEB date usage etc and still im being forced to pay this account . i was offered a 70% discount but why must i pay for something that i have not used. i would appreciate some asssitance.
my number is as follows [protected] soraya pereira

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