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Vizio Complaints Summary

46 Resolved
112 Unresolved
Our verdict: When using services from Vizio with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Vizio complaints 158

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W
11:36 am EDT

Vizio Television

Downstairs Vizio was working fine when taken off Saturday night, 7/23, however, the next morning an update had been performed. I could get the TV to work. All that I saw was the menu for Amazon Prime, Peacock, etc. I could not get back to the HDM1 input in order to watch regular television and that link has disappeared. The only way to get back to the HDM1 input is to type it in through "More Inputs" on the screen as it is not able to be accessed the regular way through the settings on the left side of the screen. This is a pain and was not like that before this update. The TV is also set on Pacific time. I live in Florida. Back in 2019 Consumer Reports no longer recommended Vizio televisions. I wished I had seen that report before my husband purchased two Vizio's.

Desired outcome: Make the HDM! accessable through the top of the screen, or through settings like it usually was. All that we see is HDM2 or HDM3

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10:19 am EDT
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Vizio Vizio Sound bar

I brought a Vizio sound bar for my tv back toward the end of Feb 2022. That evening after I got home, I went to connect it to my tv. I couldn't get it to work. I called into the call service technical support and also registered it online. After some time of pushing buttons etc. it finally began working. I thanked the customer service res. and thought all was good. Due to unforeseen health issues, I was in the hospital for a while and then stayed at a family members house for a few months. I came home in June and ever since then been having issues with the sound bar. It plays 2 feeds at times, which it makes impossible to watch tv, will not shut off sound after I have turned off the tv, and when turning on won't have sound until I scroll through the input options to USB which it isn't even connected through a USB port. Clearly there is an issue with the sound bar. They won't refund my money and refuse to send a new sound bar till they trouble shoot which they have done now two times. I don't have time to call Vizio to troubleshoot there products daily.

Desired outcome: Would prefer a refund of my money as the sound bar is defective and I can't get any satisfaction from the company.

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9:56 am EDT

Vizio TV & warranty

I bought my tv on 5/15/2022 at which time I also purchased a 4 yr. warranty plan. on 6/29/2022 I emailed you and told you the tv got many colored lines in it and was told that you needed proof that I bought the tv & that I also paid for the extended warranty on that tv before you would help me with this problem. I took pictures of my receipt & emailed it to you at the email address you gave me. I was told that when you got the proof you would give me anew tv for a replacement.

I sent the receipt that next day & nothing was done. You wouldn't even reply to the email. I called you on 7/1/2022 & I was told that you would send me out a replacement tv & that you would be sending me an upgrade from the one I actually bought because of all the trouble I had to go through. I was told it would be a 65" P-series 4K QLED HDR smart tv. This email was set to me on 6/29/2022 at 7:30pm. I was told the replacement tv was set on that day & I would get it in 2 days. That would have been on 7/1/2022. Today is 7/4/2022 & there is still o tv. I am very upset with Vizio tv. I am sending you a copy of my tv purchase & the warranty.

Desired outcome: I would like you to keep your promise of the replacement tv. & I would like it delivered in 24 hrs. & have it set up in my home as I am paralyzed & cannot set it up myself. I want the broken tv removed by you.

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6:19 pm EDT

Vizio Vizio 32" TV

I purchased this 32" television approximately one ago. I have not been satisfied with it as it is slow to respond to selections. I bought it, I'll live with that however when I try to connect with other than select providers such as Netflix, Prime and others for example Peacock, the TV freezes up and no function works requiring disconnection of power and restarting. Sometimes multiple times. I regret making the purchase. Samsung was much better.

Desired outcome: Fix your system

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6:49 pm EDT
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Vizio Television & home theater sound system

I bought into the Vizio environment. I have their P-Series Quantum TV and Surround Sound Bar with Dolby Atmos Wireless Subwoofer.

I heavily research products I'm going to spend a bunch of money on and ended up purchasing these.

I did not regret my purchase. For the price point, both products are phenomenal. The tv's picture quality is amazing and the dolby atmos is crazy.

I started having problems with the HDMI ARC not registering any signal, and having to hard reset every time I had the issue. It wasn't often and didn't bother me. Until it started happening more frequently, and now I have to hard reset the soundbar almost every time. The tv has gotten super laggy (i.e. when navigating menus; selecting things; loading apps) and I've factory reset it multiple times. You cannot install or uninstall apps, so I can't uninstall anything I haven't been using.

I wanted to like this company so bad. I contacted customer service about the soundbar crapping out and not receiving input and having to hard reset.

She asked if it was in the window of its 1 year warranty, and of course it isn't. The soundbar is just shy of being 2 years old.

She said since it isn't under warranty, there wasn't anything she could do.

The near $600 5.1.2 Channel Home Theater Surround Sound System, with Dolby Atmos broke in under 2 years, and they can't do anything for me?

I'm pretty butthurt, but swearing at the customer service rep isn't going to do me any good.

So I'm here, warning you reader, if you decide to spend your hard earned money on Vizio, get the damn extended warranty.

The products are amazing at that price point, but they aren't going to last. Buy nice, or buy twice.

To Vizio, I know this doesn't hurt your giant corporation in any way, but you've lost me forever. I hope I can say that for anyone who reads this review.

Desired outcome: I want people to know so they are informed before they spend their hard earned money.

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12:48 am EDT

Vizio Vizio smart tv!

My Visio smart tv just went through an update and everything was working perfect prior to the update, now for some reason the best viewing app Pluto Tv app doesn't work. I have done everything imaginable to get what I had at first back, no dice. I can safely say nothing has changed on my end other the recent update to the system. Fix you update glitch!

Desired outcome: Fix the problem on your end!

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J
9:16 pm EDT

Vizio V585-H11 Smart TV

The picture on my tv went black with the tv being months old. I contacted Vizio at once and summited the pictures and a copy of the receipt that the company wanted. that was on February 27, 2022. Today, March 15, 2022, I found out that the tv will not be replaced until March 25, 2022, after the warranty has expired. I keep getting the run a round between Vizio and the off brand shipping company and can not get the tv any sooner. The shipper will hold my replacement tv for over 10 days without delivering it.

Desired outcome: A new tv or a complete refund by March 18th.

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K
Kaplan Design
, US
Apr 10, 2022 4:43 pm EDT

They have horrible incompetent 3rd party service. I have a P55 Vizio from 2018. I won’t be buying another TV from them again. Their 3rd part support is Terrible!

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S
10:18 pm EST

Vizio Tv sometimes locks up and doesn’t process requested apps

Sometimes I turn on a app and the 75 inch tv doesn't process it and the screen freezes and goes black. I have to turn it off and reboot it.
How come? Is it defective? My other TVs don't do this, I spent a lot of money for this tv!

Desired outcome: To work right

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1:58 am EST
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Vizio Vizio 70 inch smart tv

After a little more than 14 months of operation, using my TV a maximum of 20 to 25 hours per week and many weeks less, my Vizio Smart TV experienced an issue. A green vertical line appeared on the TV screen. Upon contacting Vizio customer support. Case number [protected]. We went through the various procedures to eliminate the problem. The representative told me that there was nothing left to do and ask if there was anything else I needed. I said yes, I want my TV fixed. They informed me that the repair is considered "uneconomical" and that I should replace the TV at my cost... as if $700 is chum change. I have read other complaints about erratic TV performance. Ever since I connected a new Vizio sound bar to my TV I have also observed erratic behavior like the screen freezing or the audio shutting off. I have an LG smart LED TV that is 8 years old and a Phillips LED TV that is 7 years old and not one issue.

Desired outcome: A fair resolution would be to replace the TV and fix the defect to resell.

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5:25 am EST

Vizio Vizio V405 H19 / unresolved case

ino Lonnie Stephens, [protected]@nctc.com, case [protected]...RCA audio outs not working, techs say it is a recognized firmware problem. "An update is required to resolve problem" and I have been waiting since August to receive. Not a satisfactory resolution.

Desired outcome: A tv that works

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8:50 pm EST
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Vizio 55 inch tv

I bought one in 2019 and it had so many issues Vizio replaced it. The replacement has had constant sound issues since we got it. I have called and called about it yet nothing ever fixed it. Now it seems I will be getting no further help on a problem that has existed since the start. It looks like Vizio was just riding out any warranty coverage until it was over do they can blow me off like they are now doing. I will not be purchasing any Vizio products in the future. I have had nothing but trouble since I bought this.

Desired outcome: My tv fixed or replaced with one that doesn’t need to be fixed

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4:36 pm EDT

Vizio Vizio tv

I am totally, totally frustrated with my 41" Vizio tv. If it's not one thing, it's another. I've had this tv for less than a year, a service technician called me me last week, and we fixed the small 8" screen. Now I can't get my Netflix movies and shows of which I have an account. I can only watch on my desktop computer. I've had enough. I am a senior citizen with complex medical issues. I need a 41" tv for when I am confined to my bed. How can I return this tv so that I can get another brand?

Desired outcome: I want to return this tv.

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Mr. Helpful
Los Angeles, US
Oct 27, 2021 8:04 pm EDT

Hi Ms. Bell.

Contact the retailer you purchased the television through. They're the ones that will handle any returns or exchanges.

Hopefully this will take care of any difficulties.

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10:31 pm EDT

Vizio Visio 70inch

Why can't you download the sling app for Vizio brand TV's like all the other brands. Step it up. I need a new tv and based on this one and only fact, it will not be a vizio.

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11:12 am EDT

Vizio Junk Vizio tv

Hello I have been a true Vizio fan for year now one in every room of my house but after my last 2 from Walmart I have had nothing but trouble with them I woke up this morning to watch TV and the sound has not worked the newest one the other newer one in the bedroom has a host of problems No more Vizio tvs for me now looks like I have to replace 2 out of the 6 I own sad I loved your TV s

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2:11 pm EDT

Vizio Smart TV model D03FX-F4 - is defective

I purchased the Vizio Smart TV model D03FX-F4 on April 20, 2020 from Walmart. I began have problems with the TV around two months after purchase, and thought it was simply that I had to get formula with how a Smart TV works.

On October 28th 2020 (six months after purchase) I called [protected] because the remote would not turn the TV on. The ticket number from customer support was [protected]. The tech said the TV needed a software upgrade and he performed the upgrade and set it up for automatic upgrades going forward. However on April 7, 2021 the same issues occurred and the remote and TV was none responsive. (Note: the TV was still within the 1 year warranty period at the time I reported these issues.

On May 21, 2021 I called again for the same issues, I requested a replacement TV and was told it was out of warranty and was told a firmware upgrade was being released this month that would resolve the issues. That does me no good, because it's like purchasing a car that you can't drive because won't start after only six months. I made them aware of these issues within in the warranty period and they need to honor my request for a replacement TV or a full refund.

On June 8, 2021 I had to call them again for the same issues and spoke with Oggie (a Vizio manager) who informed me that the TV would not be replaced because it was out of warranty and that firmware upgrade was being released. The last manager I spoke to on May 21, 2020 told me this firmware upgrade happen in May. It is now June and it has it never happened. So I asked Oggie, when is this firmware upgrade going to happen, he said he did know and that the upgrade would resolve all problems. The fact that he stated this upgrade would resolve all problems makes it abundantly clear that Vizio is fully aware of the problem and should honor my request for a replacement or full refund.

This puts me in a loss-loss situation. Vizio has not provided definitive a time frame for when this firmware upgrade will occur. I am out of pocket for the purchase of this TV that non-functioning. They will not give me a replacement despite the fact that they were aware of firmware issues. Now I have to purchase another TV. On top of that, I have to dispose of the TV by paying the department of sanitation $45 to get rid of the TV.

Bottom line, I want a full refund so that I can purchase a TV from a manufacture with a trusted reputation that values and respect its customers concerns. Please advise what additional steps and/or resources I need to contact to get this matter resolved.

Sincerely,
Anita Mitchell

Desired outcome: Full refund

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11:09 pm EDT
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Vizio Local tv access and apple app access to watch a movie

I purchased a new VIZIO 43" tv today from Walmart, I can not access the local PHX AZ channels, I tried to watch a movie GREYHOUND with Tom Hanks, I cannot get access to do same, I have gone thru voice mail hell trying to do so to no avail, according to the info apple is programed and is part of this tv

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1:30 pm EDT
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Vizio Vizio TV

We recently purchased a 65 inch Vizio TV. Every time we shut it off and then go to turn it back on there is no sound! We've tried every intervention to fix this. We have to reset the TV every time we want to watch it so we have sound! My husband is an EMT that has been on the front lines dealing with COVID and likes to fall asleep to the sound of the TV. He hasn't been sleeping well due to there being no sound on the TV, unless he wants to rest the TV every morning when he gets home from a 12-18 hour shift! We are greatly disappointed and won't get another Vizio.

Desired outcome: New TV or refund

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M
Mr. Helpful
Los Angeles, US
May 18, 2021 3:11 pm EDT

Is the TV under warranty?

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8:37 am EDT
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Vizio no response to emails

I purchased a model SB3651n-H6 serial number SZZOA8KW3001071 from Walmart in Batavia NY on December 4 2020, for which I do have the receipt. It has stopped working. The power source and cord are working. I've tried unplugging it and holding down the power button for 5 seconds several times. I've tried different outlets. It will not power on, the power light does not come on. I need to take it to a service center or return it to you. Walmart does not take returns after 30 days. They told me to contact you. Please help. I'll thank you in advance for your consideration. I have sent emails regarding this on March 4, 6, 8, 16, 19, 22, 23, 24, 26, 29, 30, 31, April 1, 2, 4, 6, 7, 8, 9 and 12th. What is the status?

Desired outcome: Repair or replace

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10:47 pm EST

Vizio 50" tv

Purchased tv on May 01, 2020 at Store, new in box. After 3 months tv had various issues; including, failing to turn on (electrical outlet good), apps not working, screen freeze, lost connection to wifi network, unable to change channels or go to menu, and cannot recall the rest.

Note: I have a background in computers, design and build my own systems, including networking for a company in the past, I have a Radio License, background in electronics, and more. My home system is fine. All other components are high end. All my other tv's, cell phones, etc work fine. Only the Vizio tv has this issue.

I have installed new batts in the remote. Reset the Vizio tv (full factory reset) many times in the past, had to reconnect to my home network other times, unplugged tv - rest, and plug back in and turn on. Have not done the pull plug and push power button and hold yet... But has been now 9 months and enough. Tv again crashed tonight and reset... Back working again.

Then called customer service in the Philippines and all I heard was loud parrots and other birds in the background. It was so loud I could barely hear the woman on the phone. I told her the background noise was so bad and she needed to do something. After both of us screaming on the phone because the bird noise was so loud... Gave her the serial number and info.

Since the tv was now working, and no prior call to Vizio, she wanted to do "her" vizio test but I told her the tv was working now, so the test is moot and pointless. So I am told to call back when/if the tv crashes again.

This Vizio tv is the worst tv I have ever had and I regret not getting a Samsung again. All my past Samsung tv's have lasted 7 or more years before selling them; the wife wanted the Vizio due to apple and her linking to the tv. Big Mistake!

Will never but any Vizio again... just a nightmare. All I wanted is to have the tv brought to a shop locally or just give me credit back for another tv. I spent about $ 500 on sale in the store using my discounts. Have receipt in hand.

Desired outcome: Give me cash back and take the tv.... never want to see a Vizio again.

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5:06 pm EST
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Vizio Vizio TV

VIZIO TV Bought this less than a year. started with one line going across my screen, now I have 3 lines - contacted vizio support and they give you a complete run around trying to run out the warranty period which is just coming up in less than a week! Sent them images, etc, got a service request number and a case number then did not hear from them at all. So 6 days later I contacted them. They said that the previous support person canceled the request, I asked why and was told because they need a receipt. No one asked for one. Sent the receipt, confirmed that they did receive the image of the one line you can clearly see. And it was confirmed that they can see the image. Multiple ones because each time you upload images, receipts, etc you have to go through these forms that ask you for your credit card info each and every time, do you want advanced or standard replacement, etc, etc.. Each time, you get a case number. I have multiple case numbers.

Days later they said contact them, then they said they can't see the line going across the screen. Honestly you can look at the image and at a distance, see the line going across the screen. I have sent multiple images to them. The support person lied to me on the phone and pretended to say no he can't see it. LIAR. The images are saved on my harddrive and you can see the line - the other two that are now growing look whitish when used as monitor and don't show up well until you use the tv as a a tv. Vizio is going in circles on purpose so they can run out the clock. This is the second TV we have had with lines going across the screen. The first one was a bigger screen tv and they would not stand behind that one either. Never EVER will we buy another Vizio tv. They will give you the run around
HAVE UPLOADED MULITPLE IMAGES, MY RECEIPT, GIVEN OUT MY CREDIT CARD INFORMATION MULTIPLE TIMES AND OH BY THE WAY THE FORM IS SET UP THAT EACH TIME YOU UPLOAD YOU HAVE TO GIVE AWAY YOUR CREDIT CARD INFORMATION and the support people say they do not know why. Have been doing this now since January 17. My warranty runs out February 3. I have lost it! Support sucks and ya I lost it and told them how much it sucks, I am done . I am going to buy a Samsung where never once have we received a bad tv or monitor and through this piece of crap vizio out. In fact, I am going to put a foot through it so no one finds it in the trash/ recycle and thinks they can live with 3 colorful lines going across the screen. Vizio company is a complete and utter ripoff company.

Desired outcome: I want my money back for this piece of crap $129.99 Over priced and bad product.

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Vizio contacts

Phone numbers

1855 833 3221 1877 878 4946 More phone numbers

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