Visible Changes complaints 12
Visible Changes - highlights
Approximately August 2021
5015 westheimer rd ste11
713 627 7234
I made an appointment last year and the personnel said that i coukd get the highlights I wanted but upon arrival at the store the manager said that she had to bleach all my hair to be able to get the highlights that i wanted. I agreed only because I didnt know any better thab what this manager was talking about. She short overweight and looks asian. I hope i have described her so that you are able to talk to her since she told my hairstylist that that was the only option for the highlights i wanted. I ended up looking like a dirty blond with highlights. My picture instruction where that i wanted my black roots but platinum highlights.
Approximately Feburary 20215015 westheimer rd ste11
713 627 7234
I made an appointment with jose at 5015 westheimer ste 11. Jose came up to the front of the store and he said he could do the highlights. I specifically asked for the highlights in the picture with black roots and thick platinum highlights. So I this time Jose said that he could do them and I said ok i will pay only because you say you can do them if not i would of asked ask another hairstylist to do it. Attached is the picture 1 month and a half later after the black roots havegrown. I literally have grey hair with little highlights. The foils and selected hair where to many and they included small pieces of hair instead of less foils and thicker chuncks of hair selected to bleach and add color to it.
5015 westheimer rd ste11
713 627 7234
Trans #35 Batch #68
The lady at the register couldnt schedule me to get the highlights redone. Again i wanted to talk to somebody about the highlights thick black rooted highlights. Sge said everybody if BUSY nobody can assist you since they are with clients. FINe the point is she forgot to give me my 20 dollars. I had paid Amir 30 in tip and I needed 20 back to replace that money in my wallet. So she said well dont include it in your tip section on the receipt i will just added to the total of haircut texturizer of 70.57. Grand total 90.57. So i left because she couldnt give me my change and when i came back the manager wanted to have the register counted shirt overweight asian looking lady. She thought i was lying and I was like i hope you dont think that i want to jack your 20 dollars well there i was waiting on her to count the register. She is just so rude with her face.
Desired outcome: I just want my hair with black roots and thick highlights all this extra stuff they got going on is really disturbing to the customers that have to pull through all that miscellanous ideas.
Visible Changes - New payment policy
On March 9, 2022, when I went to pay for services, I saw a sign informing customers of an additional charge added to credit card users, so I decided to write a check. I was then informed that checks are no longer accepted, and the options for customers are credit cards or cash.
The mall I go to is no longer a “safe” area. Considering the services I receive are normally $200+, I don’t feel comfortable carrying cash.
By eliminating checks as a valid means of payment, customers have are forced to pay an additional fee or carry cash in an area that is not safe placing them at potential risk.
Desired outcome: Allow checks as a payment option.
On February 22, 2022 : 4pm-7pm, I went to get my hair bleached & this was the result. I understand that I had underlying colors from over 2 years ago on the lower parts of my hair, but this is unacceptable for $319. If the top part of my hair was natural right on my scalp which processes faster than any other piece, the lady should’ve known to do that first...Read full review
Visible Changes - Bad Service
I went to get my daughters haircut at visible changes, after a bit they told me they were taking her to wash her hair. After about 40 minutes I went to go check and found her hair still wet and her on the verge of tears with nobody paying attention. They left her there with wet hair for 40 minutes. This waste out time and when we we came back home she got a fever.
Desired outcome: She should’ve been payed attention to.
Visible Changes - Service and fraud
Signed up for their garbage service. Bought a new cell phone from them. 15 days after no service lousy lousy lousy data I complain. They told me I was going to get a refund on my phone. They lied straight to my face! No refund! They're not in the cell phone service business they are in the cell phone selling business! Biggest fraud on the internet! Stay away. You will be sorry!
Desired outcome: Company goes out of business
On the 16th of June, 2021, I went to Visible Changes the woodlands location for a very simple blow dry and styling by one of their hairdressers. I specifically asked if he knows how to blow dry with a brush as I have soft curly hair that needs to be blow dried from the roots down and he said absolutely, but charge will be $90 as my hair is thick and...Read full review
Visible Changes - Misconduct , negligence and racial injustice
I booked an appointment for deep conditioning and blow dry today. I got late by 20 mins for which i called n asked if its okay to go, they said fine n i went.
A guy asked me for my hair wash once i reached location, after my wash another lady Terresa woods took me and did my blow dry. I asked why my deep conditioning is not done, she said she was not informed at all about it! I was shocked, its cold outside like 3, i never blow dry my hair without deep conditioning, Terrasa apologized and said u dont need to pay, at the counter her manager Sylvia came, she yelled at me, asked Terrassa to stop speaking n asked me to pay 50$ for only shampoo n blow dry!
I did not ask for blow dry, when i called for appointment they said 4$ for deep conditioning n 35$ for blow dry, now my hair got rough as they did what they wanted without my consent, i did not get the service i wanted n i was charged n yelled at!
I never said i am not gonna pay, even when Terrasa ( my hair stylist) said i dont need to i said i will however this manager was extremely rude, racist Sylvia, also she yelled at me and made me mad. I was wronged n i was being wrongly charged. I said give me her nAme so that i can lodge a complaint she said no n better pay off n she called security as i said i am not gonna pay for your negligence!
I paid 50$ when with mall security, it was a complete harrasment, i paid for something i did not wish to have, the manager Sylvia denied me my basic rights as a customer of chosing my service, yelled n created mental trauma on me . I am talking to my lawyers, Before any legal proceeding i am writing for voicing my issue.
I have had much more expensive services, i never lose my mind, not a person who would not pay. I want to know why my stylish was not informed of deep conditioning where thats what i cleArly asked for when i booked an appointment?
My hair was damaged n dried by blow drying without conditioning!
Instead of being sorry / asking for apology Sylvia charged me wrongly? Its like being on a restaurant, getting different food than what u ordered and being wrongly charged for it. Unjust and intolerable. Also manager sylvia was racist and asked mall security who said he will issue a ticket if i dont pay 50$. I am not sure if a mall security is entitled to do so!
Desired outcome: 1. Unconditional apology letter from Sylvia 2. Compensation for my harassment and hair damage
The stylist named Laura at visible changes called and asked for my daughters name and when she seen she was a 7 year old girl she quickly said excuse me and went to the front desk to tell the host that she can't cut it because we were 5 mins late ?!! That's after the fact that we called in advance to let someone know we were just a couple mins behind!Read full review
Visible Changes - unethical behaviour, mistreatment, rude and condescending behaviour, racial discrimination
Date of incident- 7/21/2018 Location- Memorial city mall People involved- Berny (hair stylist), Memorial city mall store manager (name unknown) My name is Amrutha Kurakula. Myself and my mom went to Memorial city mall, visible changes location for hair relaxer services. During our initial consulting appointment, we were guaranteed we would be left with...Read full review
Date of incident - 5-14-16 Telephone call regarding niece's hair apt for prom. I have been coming to VC since I was 13 years old. I scheduled my nieces hair appointment for prom for this past Saturday, May 14, 2016 and called to give my credit card over the phone due to me working. I was initially going to meet my niece at her appointment and pay for her...Read full review
I have been a client of Visible Changes for 8 years and after a recent move, decided to try out Visible Changes in The Woodlands Mall. I have NEVER felt so taken advantage of, embarrassed, and completely at a loss for words regarding their horrible service, aggressive sales tactics, awful management, and lack of professionalism. My appointment started off...Read full review
Visible Changes - terrible company
In an attempt to make an appointment with my colorer, whom I see every four weeks, I was put on hold and left there by a female employee at the front desk. Finally, a male employee came on who gave me a 12:40 color appointment with a 2:10 style appointment. When I pointed out to him that I would be left sitting with a wet head for over 30 minutes, he proceeded to tell me how color works. I have been having my hair colored at Visible Changes for some 40 years and certainly did not need this information. What I wanted and needed were back-to-back appointments, something he obviously doesn't understand. To say that I am upset is to put it mildly.
The complaint has been investigated and resolved to the customer’s satisfaction.
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