The complaint has been investigated and
resolved to the customer's satisfactionResolved Visible Changes — rude, unprofessional employees and management
resolved to the customer's satisfaction
I have been a client of Visible Changes for 8 years and after a recent move, decided to try out Visible Changes in The Woodlands Mall. I have NEVER felt so taken advantage of, embarrassed, and completely at a loss for words regarding their horrible service, aggressive sales tactics, awful management, and lack of professionalism. My appointment started off bad enough... they called me back, washed my hair and then happened to notice that they checked the wrong person in and that I wasn't supposed to have my hair washed due to my appointment being for highlights. Because of the mishap, I had to sit under a dryer and then wait for someone to come dry my hair. No big deal at that point - I assumed it was just an honest mistake. I finally meet my colorist and she did a fantastic job even though she was extremely pushy with trying to upsell products - constantly telling me she was going to put me on a strict hair care system involving many different overpriced products and actually even gathering them and putting them at the cash register when it was time for me to check out - telling the receptionist I was purchasing them after I told her I didn't need them! My biggest issue with her is that she did a treatment on my hair WITHOUT informing me that there was an additional charge of $20 for it. Secondly, I was supposed to get a cut afterwards but because of their mix up, they said they only had the highest level available and I was not about to spend $50+ on just a trim -I ended up getting just a $5 bang trim. So, after my trim, the stylist informs me that there is a $24 charge to BLOW DRY my hair! WHAT?! I ended up walking up to the counter with wet hair and was met with a rude voice exclaiming that my bill was $146! No way, no how, NO! I did NOT get $146 worth of highlights and bang trims! Like I said, the colorist put a $20 treatment in my hair which the manager did refund with as little professionalism as possible. I still don't understand why my bill was over $126 when highlights were $70 and a bang trim was $5. And why in the world would they feel that I owe them $146 when they wouldn't even DRY MY HAIR?! After the girl at the front desk literally THREW my credit card at my husband when he asked for it back, I asked to speak with the manager, Bonnie, and I told her that I wanted a refund for the treatment I wasn't even aware of and all the unexplained extras. She was incredibly rude and never told me what the additional costs were BUT she did tell me that if she gave me a refund that I could NEVER come back to Visible Changes!! I informed Bonnie that I would be writing a letter to her corporate office so they are aware of how their staff forces products and treatments on people, expecting them to pay and how poorly management runs the salon. I didn't gripe about the initial mix up, I didn't gripe about my wet hair, I didn't gripe about anything until I received the unexplained bill and was treated so horribly. It was extremely embarrassing and I will NEVER visit a Visible Changes again - I never received the refund I was entitled to and believe me, I'll make sure my family and friends are aware of their deceiving tricks to stick people with their overpriced garbage hair products and rude, unprofessional employees and management.