The complaint has been investigated and
resolved to the customer's satisfaction
Visible Changesrude, unprofessional employees and management

I have been a client of Visible Changes for 8 years and after a recent move, decided to try out Visible Changes in The Woodlands Mall. I have NEVER felt so taken advantage of, embarrassed, and completely at a loss for words regarding their horrible service, aggressive sales tactics, awful management, and lack of professionalism. My appointment started off bad enough... they called me back, washed my hair and then happened to notice that they checked the wrong person in and that I wasn't supposed to have my hair washed due to my appointment being for highlights. Because of the mishap, I had to sit under a dryer and then wait for someone to come dry my hair. No big deal at that point - I assumed it was just an honest mistake. I finally meet my colorist and she did a fantastic job even though she was extremely pushy with trying to upsell products - constantly telling me she was going to put me on a strict hair care system involving many different overpriced products and actually even gathering them and putting them at the cash register when it was time for me to check out - telling the receptionist I was purchasing them after I told her I didn't need them! My biggest issue with her is that she did a treatment on my hair WITHOUT informing me that there was an additional charge of $20 for it. Secondly, I was supposed to get a cut afterwards but because of their mix up, they said they only had the highest level available and I was not about to spend $50+ on just a trim -I ended up getting just a $5 bang trim. So, after my trim, the stylist informs me that there is a $24 charge to BLOW DRY my hair! WHAT?! I ended up walking up to the counter with wet hair and was met with a rude voice exclaiming that my bill was $146! No way, no how, NO! I did NOT get $146 worth of highlights and bang trims! Like I said, the colorist put a $20 treatment in my hair which the manager did refund with as little professionalism as possible. I still don't understand why my bill was over $126 when highlights were $70 and a bang trim was $5. And why in the world would they feel that I owe them $146 when they wouldn't even DRY MY HAIR?! After the girl at the front desk literally THREW my credit card at my husband when he asked for it back, I asked to speak with the manager, Bonnie, and I told her that I wanted a refund for the treatment I wasn't even aware of and all the unexplained extras. She was incredibly rude and never told me what the additional costs were BUT she did tell me that if she gave me a refund that I could NEVER come back to Visible Changes!! I informed Bonnie that I would be writing a letter to her corporate office so they are aware of how their staff forces products and treatments on people, expecting them to pay and how poorly management runs the salon. I didn't gripe about the initial mix up, I didn't gripe about my wet hair, I didn't gripe about anything until I received the unexplained bill and was treated so horribly. It was extremely embarrassing and I will NEVER visit a Visible Changes again - I never received the refund I was entitled to and believe me, I'll make sure my family and friends are aware of their deceiving tricks to stick people with their overpriced garbage hair products and rude, unprofessional employees and management.


  • Ka
    Kaleyram Jun 05, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I recently went to visible changes at the willowbrook mall and I will never go again!!! The front desk is so rude!! I was a walk in and when I asked the young lady named Ashley at the front desk how long was the wait she looked at me and said "well it's Saturday and we are busy so like 2 hours." Which ok it's fair I'll wait. She did not take my information she just told me be back in 2 hours. I came back to check in with Jennifer and she couldn't find me in the system, so then I pointed at the other receptionist who had made my apointment and with an attitude she responded "you didn't tell me you wanted the apointment." So then they give me my options and is to come back the next day or wait another 2 hours !! At that point I was fed up. But I toke it anyway, in a desperate need of a haircut. When I made my apt with Ashley I specifically told her that I wanted a mid level. At check out they tell me my total is 85 dollars!!! They had put me with the highest level !! Ashley is very unprofessional and for that reason I will not be returning back

    0 Votes
  • Ki
    Kiki Divicino Sep 10, 2015
    This comment was posted by
    a verified customer
    Verified customer

    I went to visible changes in memorial city mall to get my hair dyed and cut. The color stylist put all this merchandise on the counter I wasn't aware of when it came time to pay the bill was 200.00 I paid and left. I really liked the cut the color was not exactly what I wanted it was suppose to be red it was more wine with slightly orange but ok every time I wash it the color washes out like a cheap box dye. I called the manage Michael was rude unprofessional wouldn't listen arguing with me cutting me off I was just explaining than I said pls listen or I'll call corporate in a attitude he said you obviously want free color come back and will color again he'll no I would never go back free or not it was a horrible experience dealing with Michael I'm done!

    0 Votes
  • Cv
    CVowell May 22, 2015
    This comment was posted by
    a verified customer
    Verified customer

    I have been going to Visible Changes for over 9 years now, and I will not be back. My friend and I went to the Visible Changes at Baybrook we had paid over 300.00 for Highlights and haircuts. We were treated rudely had dye running down my face, pushed on to other stylist worst experience I have ever had. Called the corporate office 5 Xs to talk to District Manager Terry-not even till this day have had a call back from him.

    0 Votes
  • Ss
    sstsinger Jul 03, 2014

    From the beginning I stressed I wanted a plum color, at first I couldn't find the picture but Julianna told Mayolo she knew what she was going to do.
    And before she put the color I showed her a picture of the way I wanted the color. She left me at the sink and told me my stylist would wash off the color. After 20 min, Teresa the stylist came and introduced herself and
    Said., uuu you have the color still on you? I guess I'll wash it off. And she did. Then I walked to her station and She saw what haircut I wanted.
    So, I told Teresa how the color was not the color plum I asked for. She also said, wow you have hair color all over your ears, neck, and side temples, she kept rubbing some liquid. Then, I loved my haircut with Teresa, she
    did a good job.
    However as I drove home I saw this on my face, ears, temples. Just ridiculous!!

    0 Votes
  • La
    Ladeeda Mar 28, 2013

    I've had my haircut and styled at Visible Changes for over 25 years. Over the past five years it has become unbearable to get my hair done there. During this bad economy, I have been forced to address cutting back on what i was spending there. So, i started to look at how much they were charging me for services. I cut out the $20 in hot tools and purchasing of producys. I never realized i paid extra for hot tools and no one even asked me if i wNted to purchace that service. When I asked visible changes how much they would charge for their best stylist to wash, cut, blow dry and style my hair, they refused to give me a set price. Their response is $85 and up. Since I have been burned there several times with the hot tools charge, I have learned to ask for specific services. When I book an appointment I am clear about the things I want done to my hair. Lately I have had to snap at the stylist and say please no hot tools. I cannot afford the charge. She doesn't even ask. One day I noticed that I was being sold different hair products every every single visit. My stylist would actually put the products on the counter without me even asking her to. It became so uncomfortable that I just put the products back on the shelf myself, after she walked away. I began to feel as though I was being shamed into buying things I didn't need or want.

    The less I bought, the less work my stylist performed on my hair. My hair looked awful after the last couple of visits.. I mean really do I have to spend $170 every time I get my haircut? I couldn't even get them to blow dry my hair after they cut and wet it on my last visit. They said blow drying my hair after the cut would be considered using hot tools on my hair. They still charged me $75. They wet my hair and cut it. The stylist said that because they had not shampooed my hair there was no reason to put a blow dryer to it.

    Today I visited a new salon. The professional beautician charged me $75. She sat with me for a hair consultation, massaged my shoulders, washed, conditioned, styled, blow dried and used a flat iron in my hair. Although, she had Hair products for sale, she did not try to force them on me. She even gave me some great tips for a healing my dry scalp. The greatest thing that happened however was that she gave me a beautiful hairdo. Something new and innovative that I have not seen at Visible Changes for many many many years. All for $70. Thank you Heather Salon Vanity At Champions. Stay Golden

    1 Votes
  • Ex
    explore Feb 24, 2013

    the overbooking and selling products greatly reduced the quality service by the hair hair cutters/stylists @visible changes over the past
    few years (have went to this salon franchise for many years). Cannot trust to get anyone to focus on my hair too busy selling quotas
    of products and running through as many customers as possible. The service has dropped in quality big time. Will not patronized this
    establishment longer than I have to (looking for a smaller shop) however, will continue to buy their products when I go shopping.

    0 Votes

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