Virgin Active South Africapayment over charged deducted wrongly, wrong information given,

G Dec 03, 2019

I was wrongly deducted on my account after freezing it for a month.
Half has been deducted as confirmed on the phone but the second half, I got my full fee of R750 deducted. In other words its useless to freeze my account for one month.

Also, I was mis informed about the peak times, being from 05h-08h in the morning and then after 16h-21:30h
Peak time in the afternoon has always been between 16h-19h. NOW they changed the off peak suddenly from 08h to 16h only.

Even if I come at 20h at night when peak time is long over, this doesn't make sense and no info of this was given.

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