SUBMIT A COMPLAINT

[Resolved] Viking River Cruisespre hotel issues and air issues

5
N Aug 16, 2018

reservation 4639017 - Banot, 4639020-Schlottman, 4639028-Casterton, 4639024-Lamka
The hotel for the Paris portion was the Hilton and less than satisfactory. The check in took 3 hours and rooms weren't ready until after 6pm. The refrigerator in the room didn't work and we called 3 times and no one ever fixed it. We had medicine to store and it needed refrigeration. We told the Viking rep at the hotel and they did nothing about assisting to get it fixed.
The return flight we booked with Viking was a disaster! We had paid the Viking air plus so we could all be on the same flights, which was the case. The last day on the ship we said we wanted to run our boarding passes and the girl at the desk said we didn't have to as Viking is taking care of everything for us. We believed her. When we got to the airport they said they had no seats for us on the plane, even though we had checked them numerous time prior and we all had seats together! They gave no explanation and put us all in center seats all the way from Munich to Chicago!!! It was horrible. If the Viking rep on the ship had told us correctly we would have run our boarding passes and discovered they did something with our seats. THe Viking rep of course was no where in site at the airport and we received no assistance at all! It was a horrible way to start our trip in Paris and even worse way to end in Prague. We feel Viking owes us some compensation for these problems as we were told Viking was the best, so if you are the best then why wasn't our trip perfect! Please respond asap as we aren't happy at all.

  • Viking River Cruises's response · Aug 16, 2018

    We are in receipt of your complaint, neeliekruse, and are sorry to hear your hotel and post-cruise flight did not meet expectation.

    Your feedback regarding the Paris Hilton is appreciated, as we value our guest’s experience with our third-party vendors. Additionally, we appreciate learning the details of your flight from Prague to Paris. Should you wish to discuss your Viking Air travel further, we welcome you and your cruise companions to reach out to [email protected], so we may address your individual experiences.

    Thank you for bringing this to our attention, neeliekruse. Sending our best wishes for a lovely week.

  • Resolution Statement

    Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.

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