Victoria's Secret review: C111920294

I tried to make an order with birthday coupons it would not work so I called and did a phone they did the order and messed up when I seen the receipt in my email I called right back they said they could not change it but to purchase the item in the right size and it was cheaper and then return the first one when I got them, I took it to polaris they said that everything in my records showed I didnt have anything the stuff was returned so I called they said to take it back to the store so I took it to tanger mall he took the shipping invoice and the slippers and sent to corporate he sid it does not show I ordered anything online and still nothing I called again and they said they could not help me its been too long to go online now I have been charged 2 late fees finance charges and a paper fee for 2 months on my card I want it all fixed or im taking this further thank you