Complaints & Reviews

gift card

My sister purchased a $100 gift card for my daughter on 12/10/2019 in Bend Oregon (store # 5086512) and gave...

seamless hiphugger / return policy

So I have this problem. I bought a seamless hiphugger in the College Mall store(Bloomington, IN) around Januarys last week. Then I flew back to my country (Costa Rica), I used my pantie two times and then the fabric just ripped off completely. The problem is I clearly can't fly back to the U.S just to return a $10 pantie. Over the phone, several employees told me there is nothing they can do about it because I most give back the pantie in the store that I purchase it, not even if I can attach pictures, not even return it in a Costa Rica VS store. Already understood that no one will fix my problem, so this is more like a "set a precedent email" and a request to review the return policy because it is senseless. There most be someway to fix your customers problems, a lot of people buy products in the U.S while they are on vacations or for any other reason, and then they go back to their countries. What is fair is that if I bought something, it is worth what I paid or I get my money back if it didn't. I am really disappointed for both the customer service, the return policy and the product that I bought, because non of these were useful to me. Going to attach the pictures either way.

love spell foaming shower gel

I was so disappointed when you did away with love spell shower gel. So when I saw the foaming shower gel on your website I was beyond excited. I ordered 3 of them. When I tried this product I was extremely disappointed it has no love spell scent at all, it smells like areosal. Please bring back the original product.
Also, I have always loved your cotton underwear have been wearing it for years. They were always comfortable and well made. I purchased some hi-leg briefs they are poorly made and the fabric is thin and flimsy.

sale sign

I enter the VS location today I wanted to make a purchase as there was a sign that stated 2 either sweat...

incompetent reps and manager doing online exchange

I ordered a lot of items online during the semi-annual sale so it's first come first serve basis. This is at the tail end of the sale as well. I wanted to exchange an item I bought for my mother (cup size was large even though it was her usual size outside of vs). I called customer support for an exchange (third time I asked for an exchange). The first time they sent me the wrong pattern. The second because sizing didn't fit. Both "exchanges" were done different but they were processed and shipped. The third one (made on 1/22/2019) was done by a nice lady who admitted it was her first time making an exchange. She assured me that she had her manager look over her work. Since her procedure looked like the first exchange I did, I figured it was right. I'm the customer, how would I know what they do? Still, I had a bad feeling something was wrong so I pulled up vs live chat. Note: my order status was "order placed" bud she explained the order was placed incorrectly and will be cancelled. Wow! So I would've never known!! They didn't send out any notification! It's not my fault it was done wrong and I didn't get my item since it's all sold out (semi-annual sale). They firmly said it can't be backordered and vaguely explained fact, she explained she can't "backorder something that isn't backordered". Doesn't that remind you of someone trying to give the definition of a word by using the word itself? Ha!!!

After a long conversation she didn't solve anything. She didn't explain anything. She didn't apologize either. She wasn't nice but she sure wasn't mean. Honestly, I can't tell if she was a person or full robot. Thanks to your incompentent staff i'm suffering the consequence. I did my part but you didn't do yours. I am highly disappointed. No one called me back saying they did it wrong or tried to fix it for me. You can't even send me the item I want anymore! How do you intend on resolving that? No compensation for your staff's mistake. Your staff not acknowledging their mistakes. It's the biggest middle finger I have felt a company has ever flipped by the way their representatives act. Sadly, you're the first company to make me feel that way. Congratulations.

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holiday helper mistakes effected my credit and no one to help!

Comedity Bank holds Victorias Secrets Angel credit cards and I am livid with what happened, Where does the...

unethical behaviour

A few personal complaints about my visit to Victoria Secret Stores. Not once did I feel like a valid customer, I was always looked over, or looked at, and almost needed to demand for assistance. I feel like a bother every time I enter the establishment. Upon further investigation and social media attention, I get to see the real horror behind Victoria Secret establishment... The secret; that they aren't very LGBTQ+ friendly, specially transphobic. They have discussed this issue recently stating that they would not hire a transgender model. This opened my eyes a lot to who I was really dealing with. If you haven't already, look up Nikita Dragun. A very beautiful lady who fought for her trans rights against Victoria Secret in the most stunning way. As a member of the LGBTQ+ community I do not feel valid as a human when I enter Victoria Secret Stores. Perhaps some staff training should be required. Not every female that will be buying bras and underwear, fall into your category on what a perfect female looks like. Many people buy bras in all stages of life. Be more accessible to those in the trans community and help them. Help them feel beautiful. Help them feel feminine. Help them feel comfortable in their own bodies. At the base of our fight, underclothing stores need to do more to be more inclusive to every body, gender, shape, and color. Don't even get me started about how disgraceful this company is with body shaming in general, but this isn't a new issue, and I'm sure you're well aware of all the anorexia you cause young adults. This complaint specifically is about how the company and staff mistreat their LGBTQ+ customers. Do more Victoria Secret. Stand up and be the better company. Do you really want to be known as the ones who are homophobic and transphobic? Do better.

Love Jess,
A dysphoric member of the LGBTQ+ community.

return policy

Victoria Secret had a special going on during the summer. I bought (3) of the special deals for each of my...

I have not received my expected package ordered off of victoria's secret.

I ordered a few items from Victoria's secret on the 23rd of November, I was and am still to be expecting a package from them about 2-3 days ago as it said it would be delivered on that day (December 5th, 2018). On the conformation email it claims that the package has already been delivered on the 4th of December (with tracking) and on another that it is still shipping which is very confusing. I still have not received my package which is highly infuriating as I am expected to have it delivered on time and not have to go through this frustrating process.

false information

The victoria scret website says sign up for a card today we will give you 15 off a bra today ..b1g1 perfume set. Spend 75 get a free robe

Spent hours trying to get a customer service associate to help and then they said the 2nd tier refused to accept the call and wanted send my call to card member services when my card was just fine because i just signed up for it .. Being this is my first time with victoria secret and getting a card i felt mistreated

lack of handicap accessibility

My husband and I stopped in PINK to purchase a GC on 11/30/18. We were in line behind a gentleman in a...

lingerie being advertised on hgtv

I love HGTV! My husband added it to our list of channels we subscribe to last year because I've been begging for years. I used to only get to watch it every time we went away and the hotel had your channel, and I would sit glued to the shows all night. There honestly isn't a show you air that I don't love watching. My kids share this love with me, and your channel has become a family favorite. Recently, I've been noticing more risqué commercials, which I don't understand and have commented to my husband how inappropriate they seem. Last night, December 5th, around 8 p.m., I was watching Flip or Flop Atlanta with my 11 year old daughter and 8 year old son when a very inappropriate Victoria Secret commercial came on. The beautiful models were dressed in lingerie, and the camera was zooming in and out on various body parts and different girls while the models were moving provocatively. I didn't finish watching the remainder of the commercial as we shut off the TV. This is an r-rated, pornographic, adult commercial on a g-rated, family channel. If you choose to continue running advertisements such as these, you will lose viewership. I definitely will be cancelling, and my family will no longer be watching these shows because the advertising is selected in poor taste and lack of caring about viewers. Even if my children were not with me, the advertisement made me feel uncomfortable and isn't something I am interested in, especially when dreaming about flipping a house myself. New tools or decor advertisements would seem more appropriate and matched to your audience.

I couldn't believe this Victoria Secret commercial is allowed on TV at all, let alone at this time of day on a channel that I allow my children to watch. Advertisements should be rated and only played with similar rating TV material. This is not an applicable advertisement or something most people watching HGTV are interested in. Please consider no longer airing pornographic commercials on your channel, or at least wait until after 11 p.m. if you insist on the lucrative advertising money that companies like Victoria Secret I'm sure are willing to pay. Please know this is not Victoria Secret's target audience and that most of your consumers aren't interested.

Thnaks for your time. I hope I can continue to love your TV channel.

  • Me
    Melissa Mayer Jan 04, 2019

    Lol. This is the most ridiculous complaint i have seen. There are soap and deodorant commercials that show more than these. Probably just jealous that your husband enjoys these.

    0 Votes

financial hardship not honored!

When I contacted Victoria's Secrets to try to get my payments lowered an be able to stop getting late fee...

online order bad experience ever

Hello Victoria secret,
I ordered few times on You're deals season Especially flash deals that was nov 5th i had very bad experience especially talking to representative that are mean :(, I took a chance again order cyber Monday deals my total payment change to higher price when I check it's full price on the perfume eau de parfum supposed to be 25 dollars for small one and big bottle is 35 dollars but next day change to 68 dollars I'm not happy by all you're online deals and I used my angel rewards reps told me I can't get it back too so it's lose my hard earn rewards that I spent money 💰.

credit card

In September 2018 I bought a buy 1 get 1 free bra for my daughter. At the counter the sales associate asked...

order number is [protected] everyday lounge campus crew ue-374105 | color luscious plum (2sq) size s qty 1

Dear Sir/Madam
On the 10 November I ordered a luscious plum Everyday Lounge Campus Crew.
On the 20 November a package arrived from VS but unfortunately it was a black Everyday Lounge Campus Crew.
I immediately emailed VS and a label was emailed to me to return the item which I did the same day. I then emailed a copy of the posting certificate to VS to prove I had sent it back. I then received an email telling me that I would be informed when the returned parcel had been received.
Despite me emailing several times asking when the luscious plum one would be sent I have received no reply.
I am surprised by this as I have always found VS when shopping in their stores in US to be very helpful.
I have one very disappointed granddaughter as it is a present for her. I am also disappointed by this service.
I would very much appreciate your help in this matter as soon as possible as I am getting nowhere at all.
Many thanks.
Marion MacLennan

Order Number is [protected]
Everyday Lounge Campus Crew
UE-374105 | Backordered, Estimated Ship: Nov 17
Color Luscious Plum (2SQ)
Size S
Qty 1
Order Total
Merchandise Subtotal £39.00
Shipping & Handling £8.01
Adjusted Subtotal £47.01
Your account will be debited by £47.01

Payment Total

staff attitude

Good afternoon I would just like to complain regarding your store at the Metrocentre Gateshead I have been...


I'm very upset with the treatment I received with the workers. I bought a bunch of stuff on Black Friday and...

credit card

Don't ever open a credit card with Victoria Secret, they can cancel your account with out any notice even if you make payments on time, as well as having a 0 balance. They report to this to the credit bureau and can screw you over. No notification, this is criminal in my book. And in today's world one would think they would be better at handling credit cards. Again, I had always made my payments on time, and payed off balances, no notification was given, so to my surprise Credit Karma notifies me of the closed account. When I called VS they informed me that my account was deemed inactive, and I could apply for another account, which would ALSO HIT MY CREDIT. Why would I open another account when they screwed with my credit twice? I will NEVER shop there again, and I will make it a mission to tell everyone about how poorly they handle credit card holders. I feel a notification would have been appropriate, as I would have done some shopping on the card.

  • Rg
    rg rules Jan 12, 2019

    I payed for 2 500 gift cards in store! I have recipes both for activation and money I paid and both match the 2 gift cards I purchased. When I gifted them they tried to use abs there was zero funds on them. I filed a complaint with Vs and community! Said that they will look into it. In the mean time I have to pay this bill and interest was added bc I'm not paying for what I didn't get! It's been a month already and every time I call I get a totally different story! They are sending me fraud papers! They can tell the cards has no money on them, but no one knows what to do! Very frustrated

    0 Votes

employees were incredibly rude

The employees here were so incredibly rude and have no idea what they are talking about. Everytime you ask...