A PINK Customer service
This is going to be longer than I anticipated. I just got off a phone call from 2 different PINK representatives and one representative that I chatted with.
I REALLY don't want to write this, I know it's just taking more time away from those things that I need to get done today. I only felt it necessary because after getting off the two calls and the one chat I'm so frustrated, angry and confused.
I VERY RARELY complain about Customer Service to any company. I Realize that people have good days and bad days. And yet, that wasn't the situation in these conversations.
Here was my question;
1. in the pink app there are badges and the exclusive badge says to "scratch off five different times to reveal your exclusive offers."
And I did scratch something off three weeks ago, and I kept checking back all the time to see if I was able to scratch anything off again and there has been nothing to scratch off. Can you help me with this situation?
The 1st 2 representatives I talked to were not nice.
The way they spoke to me and their tone honestly made me feel like;
1. I was bothering them
2. I was asking such a trivial question, as if I shouldn't be calling about this question. why was I even calling I even
3. They didn't even want to look up any information on their computer about the question I was asking. I really thought that was weird because if she looked up badges or so exclusive badges on her computer or looked at the app herself she could have seen what I was talking about.
4. They made me feel like I was stupid because they were acting like I was making this whole thing up!
5. I don't understand that at all, because I'm a very busy woman and I have a lot more important things to do then to call Pink and make things up.
6. They couldn't give me any information
7. lack of wanting to actually talk to me,
8. Didn't seem interested in what I was saying
9. didn't seem to listen to my questions although I kept explaining the questions and they said they didn't understand so then I would try and reword the question so that they would understand and they still didn't understand.
I told them the badges were under My Account on the Pink app. They both said they didn't understand what I was asking. I had to keep repeating to them my question and re-worded the question so maybe it would have been easier for them to understand. After putting me on hold for a long time, they both told they didn't understand what I what the question wasdidn't understand my question still didn't know what I was talking about and she asked the lady beside her and she didn't have any idea about the badges either.
So really there was no reason to ask her about my 2nd question about the style crush badge because she didn't even know what a badge was.
So she said she would transfer me to a different department that could answer my question and She said that she was going to make a note or if she didn't make a note on my account then I would've thought she would've talk to the person she transferred me to. And I I asked her, "you will tell the person that you're transferring me to about the questions I have?" She said yes.
I told her that I appreciated that she was going to do that for me so I wouldn't have to explain everything again. I told her "Thank you, I really appreciate you doing that because it would save me time from having to explain everything again." So that the next woman I spoke with would be informed.
When she transferred me I asked the Second customer service representative, The lady I talk to you that transferred me to you I told you about my questions, right? The woman that transferred me to you told you the situation, right, and she said no, I didn't talk to anybody before you were transferred to me.
I don't have the time or energy to even go into the chat I had with your Pink representative.
I am a very loyal customer, I Purchase from Pink all the time and I I love so many of your items.
I think that because of all the time, energy, frustration with the trouble and problems I had this morning and then writing this to you, I would request a $50 gift card.
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