HisRoom
Reviews and Complaints

But, not to worry! HisRoom's online store is well-designed and easy to navigate, so I quickly found the return policy and sent the shirt back for an exchange in size. In fact, their customer service team was incredibly helpful and friendly and processing my exchange was a breeze.

In addition to their high-quality cotton shirts, HisRoom also offers a wide range of men's clothing and undergarments from top brands like Calvin Klein and Tommy Hilfiger. The website is well-stocked, so I was able to purchase everything I needed in one place without having to comb through multiple brick-and-mortar stores.

The only downside is that some of their items can be quite pricey, but I believe that the quality of their products justifies the cost. I have been a loyal customer for years now and will continue to frequent HisRoom for my wardrobe needs. If you're looking for high-quality, comfortable clothing, HisRoom is definitely worth checking out.

I recently had an unpleasant experience with HisRoom, a popular online fashion retailer. Despite my multiple requests to avoid sending me any further surveys, I continued to receive them, and had to take the extra step of requesting only the summary page of my purchases. It was frustrating to repeat myself so many times to different customer service representatives.

My frustration was compounded when I was put on hold for an hour, listening to repetitive elevator music and the same message urging me to stay on the line. It was disheartening to feel that my time and efforts were not valued by the company, especially when I was making an effort to resolve the issue in a civil manner.

Overall, I was disappointed with my experience with HisRoom. While they offer a wide selection of clothing items, their customer service could use some improvement. Despite my frustration, I remain hopeful that the company can take steps to better communicate with its customers and provide a more satisfactory experience.

I'm so disappointed with my recent experience with HisRoom (hisroom.com). It's been over two months since I placed my order and I still haven't received everything I paid for. To make matters worse, two pairs of underwear were cancelled because they were permanently out of stock, which was extremely frustrating. I was looking forward to receiving those items and now I have to find them elsewhere.

When I reached out to customer service for help, I was met with disappointment once again. They didn't seem to care about my frustrations and offered no apology or discount for the inconvenience. The only thing they did was let me know what was going on, but that hardly made up for the delay and the missing items.

I was really hoping for a better experience with this company, but I won't be ordering from them again in the future. It's clear that they don't prioritize their customers and that's bad business practice. It's a shame that negative reviews like this may not even be posted, but I hope that others will be warned before making a purchase from HisRoom.

When I was browsing for men's underwear and other essentials online, HisRoom caught my eye. I was impressed with their range of products and even more so with the user-friendly website. However, my excitement was short-lived as I faced a bit of a hiccup with my order.

To make matters worse, my order was canceled due to my Ukrainian card being used for a US delivery address, even though I had indicated the same billing address. I reached out to HisRoom's customer service team twice and explained the situation, providing the correct billing address, but unfortunately received only formal, automated replies.

It was frustrating to deal with such a lack of personal attention and understanding, where I was clearly following all protocols to ensure a smooth transaction. On top of that, the money was blocked on my account, leading to an unnecessary and frustrating delay.

When I went back to try and place the order again, I was disappointed to learn that one of the items I was interested in purchasing was no longer available. Needless to say, my experience with HisRoom wasn't exactly satisfactory, and I'm left wondering if it was due to my location or something else entirely. I hope HisRoom can focus on providing better customer service in the future, to ensure that shoppers like myself have the best possible experience.

As someone who enjoys shopping for underwear online and trying out different brands, my experience with HisRoom was a huge disappointment. I was excited to try out their offerings, but unfortunately had a major problem with my order. After waiting for over 2 weeks to receive my package, I became concerned and attempted to reach out to HisRoom via email for some clarity. Unfortunately, after sending two emails, I still had not received any response or update on the status of my order.

This made me uneasy so I decided to reach out via phone to customer service. To my surprise, I was quickly informed that my order was lost in transit. While I understand that issues and delays can occur during transit, it was frustrating to learn that my order had never even made it to me.

When I requested that HisRoom send me a replacement, I was informed that the color I had originally chosen was no longer available. This was a huge let-down, as I had been eagerly anticipating my new underwear and had chosen the particular color for a reason.

Overall, I found the customer service and shipping experience with HisRoom to be less than satisfactory. While I understand that errors can occur, the lack of communication and follow-up left me feeling dissatisfied with the company's service. As a result, I will be taking my business elsewhere in the future and would recommend others do the same.

I recently had an experience with HisRoom, which left me feeling extremely frustrated and disappointed. I placed an order and was eagerly awaiting the arrival of my products. Unfortunately, after two months of waiting, the status of my order still indicated that the products were "not in stock". I found this extremely concerning and decided to reach out to the customer service team to inquire about the status of my order.

To my dismay, I was informed that the products were indeed in stock, but had not been shipped out yet. This made me curious about why the company was holding onto my items for so long without explanation. I decided to ask if I could change the delivery address as I had recently moved, or if I could receive a refund for the products. However, despite their error, HisRoom refused to accommodate either request and instead offered to have the items rerouted with their carrier.

Unfortunately, this wasn't a viable option for me as the carrier could not reroute the items without HisRoom requesting it for me. This unexpected roadblock led me to feel like I had been scammed out of my money and left without the items I had ordered. I was left frustrated by the company's lack of willingness to take responsibility for their part in the situation.

Overall, I cannot recommend using HisRoom for any future purchases. This experience has left a sour taste in my mouth and made me skeptical of their business practices. The lack of transparency and customer support gave me pause in trusting them again in the future.

As someone who values comfort and quality in their underwear choices, I was excited to explore HisRoom, the online retailer that seemed to offer an exceptional selection of men's undergarments. However, upon first glance, I found myself confused by the sheer variety of options available. It seemed that each item had a unique style number for each color, which made it difficult to discern the nuances of each style, particularly when it comes to differences in fabric.

While I was eager to browse through the options, I was disappointed by the limited display of products in the search results; only the top three items were shown. In order to see more, I had to hover over each item to access the image, which made the shopping process much more complicated and time-consuming. As someone using a Win10 laptop, I had hoped for a more user-friendly interface that would allow me to easily compare styles and colors.

Despite these initial frustrations, I did eventually find some great options that fit my needs and preferences. Some standout brands that I particularly enjoyed exploring include PrimeMan, which offered a range of styles and fabrics that met my needs, and Calvin Klein, which delivered on both style and comfort. Overall, while my experience navigating HisRoom was not without its hurdles, I found the selection of men's undergarments to be impressive and worth exploring. With a bit more attention to user interface and the display of products, I have no doubt that HisRoom would become a top choice for discerning shoppers looking for quality men's underwear.

Recently, I had the unpleasant experience of shopping on HisRoom, an online store, and I must say it was disappointing. I ordered two pairs of jockey underwear, but unfortunately, they arrived too large for me. Nevertheless, I decided to return the items for the correct size. However, that turned out to be a hurdle too steep to cross.

I returned both pairs in the same package, but I only received the red pair after waiting for a whole month. To add insult to injury, I never received the blue pair. I was extremely dissatisfied with the level of customer service provided. The unresponsiveness of the customer service team both via email and phone was worrisome.

If it wasn't for PayPal, my experience with HisRoom would have been catastrophic. I waited for a staggering 60 days before receiving a refund. Even then, the refund wasn't complete as I only received $21 out of the initial $26 I paid. Honestly, I was drained and over it after that. The amount of time and effort I wasted behind this issue wasn't worth it.

Based on my disappointing experience, I highly recommend anyone to stay away from HisRoom. Instead, consider purchasing from your local Jockey store locations. This way, you avoid the hassle and stress that comes with shopping on HisRoom.

My experience with HisRoom (hisroom.com) was a bit of a mixed bag. While I found their website to be user-friendly and easy to navigate, I did encounter a few issues with my order.

Firstly, I had selected a few items that were listed as "out of stock" at the time of my purchase. I was informed that they would be restocked within a few days, so I proceeded with the order. Unfortunately, I later received an email stating that these items (specifically, shorts) would not be available until the end of October. As someone living in Michigan, I was disappointed to learn that I wouldn't be able to wear them until well into the fall months.

I attempted to modify my order to remove the unavailable items and replace them with something else that was in stock. However, I was informed that I was only able to make changes to the color or size of the items - I couldn't remove anything altogether.

Ultimately, I decided to cancel my original order and start a new one with only the items that were in stock. Unfortunately, this meant that I lost out on the initial 10% discount that I had received as a welcome offer. While I was frustrated about this, I did appreciate that the cancellation and reordering process was relatively straightforward.

Overall, I would say that HisRoom has a solid selection of products and a user-friendly website. However, I would caution customers to double-check that all items in their order are in stock before making a purchase, and to be aware that modifying an order may forfeit any initial discounts.

I recently ordered 3 items from HisRoom (hisroom.com) as a gift for a friend. I received a confirmation email and was excited to await the arrival of my purchase. However, a few days later I received another email asking me to call ASAP. Unfortunately, my situation did not permit me to make the call immediately. I replied to the email, but unfortunately received no response.
Eventually, I was able to call through the USO and was informed that my order had been cancelled. This came as a shock to me, as I had not been informed of any cancellation prior to this. I was left with no option but to re-order the items over the phone. However, my dismay didn't end there - I was later notified that not all of the items were included in my order. This meant that I had to go back and re-order the missing item.
While I understand that mistakes can happen, I feel that HisRoom could have handled the situation better. I had no idea that my order was cancelled until I called them, and if they had communicated with me via email, the situation could have been resolved much sooner.
Overall, I was left feeling disappointed with the service I received from HisRoom. I hope that they will take this feedback on board and improve their communication with their customers in the future.