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+1 888 552 6775 (Call or Text)
3650 Holdrege Ave.
Los Angeles, California
United States - 90016
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MeUndies Complaints & Reviews

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved MeUndies — Unable to cancel subscription

You subscribe for an annual gift. Annual = 1 year. Their scammimg practice of continuing to charge your credit card after 1 year should be illegal. We contacted them to cancel the subscription (after being charged month after month after the year was up). They couldn't locate our account info, then said it must be on the gift recipient's account, which they also couldn't locate. After many, many, many emails and calls, the company finally said they cancelled it. Of course they didn't, and we received another charge from them. This has not stopped. We now have to cancel our credit card to have this situation. Buy your underwear at a reputable company, not meundies.

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    RESOLVED

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    • MeUndies's response · Dec 15, 2020

      Hi there! We're sorry to hear about the bad experience. We'd love to take a closer look into what happened here; sending you a message now!

      To clarify, Members can always cancel their Membership directly from their account page at meundies.com/account. Our Membership is month-to-month, so Memberships that are gifted for any period of time continue to recur unless cancelled.

      We'd never want your card to be charged without your knowledge, nor for you to have to cancel your credit card! As long as you have your account information handy, this should be a quick fix!

    • Updated by Hmom · Dec 15, 2020

      We had all of our information but you were still unable to find it! We were unable to go through our account page nor was our daughter through her's. We gifted an ANNUAL subscription not a month to month. After weeks and weeks of back & forth emails & calls, you finally managed to locate our account and did confirm a cancellation through an email. BUT WE WERE STILL CHARGED FOR ANOTHER MONTH AFTER THE CANCELLATION. When contacted about this charge, we never recieved another email from you. That is why we were forced to cancel our credit card and leave negative reviews. What meundies is doing with their subscriptions is a scam. Shame on you.

    • MeUndies's response · Dec 15, 2020

      We'd love to look further into this and figure out why you stopped receiving communications from us and how this went so wrong. The last thing we want is for our customers to have to jump through extra hoops to do something as simple as a Membership cancellation, and we might be able to get some refunds your way due to the nature of this issue!

      If you'd be so kind as to DM us the email address on your account or an order number (we'd rather not have you post any personal information in this public conversation), we can have a closer look! Unfortunately there's no identifying information for your profile or ticket number here at ComplaintBoard, but with that information from you, we're happy to continue the conversation here if that's the best option for you.

    • MeUndies's response · Dec 17, 2020

      Hi there! Wanted to follow up on this as we haven't heard back from you after our latest comment and messages. At this time, we can't investigate this further as Complaints Board is unable to provide us with your identifying information!

      We really do want to try to figure out what went wrong here; if you ever get a chance to message us with your email or an order number, we're happy to have a look!

    MeUndies — boxer briefs

    Hi there, let me first say that I love your men's boxer briefs. I have bought over fifteen pairs overall...

    Read full review →
    Georgetown

    MeUndies — too expensive

    Extremely overpriced! I would understand if they had something rare and exclusive, made by designers and worn...

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    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved     Meundies.com — Two months later, no underwear and no response from their email

    MeUndies scammed me. I bought one pair for half off. I got an email confirming my order. Two months later, no underwear and no response from their email. Thought it would be nice to support a new company; my mistake. I tried contacting their support team multiple times without any response. They are a con.

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      • MeUndies's response · Nov 21, 2012

        From MeUndies.com - If you need any assistance with your order please call our 800 number or e-mail [email protected] We will be happy to issue you a full refund if you have yet to receive your order or if you have received your order and you are not satisfied. You can also get in touch with us via our Facebook page www.facebook.com/meundies or twitter @ME_UNDIES. I apologize you had a bad experience with our company and wan't to make it right.

      • MeUndies's response · Feb 23, 2013

        We provide support via email 24 hours a day and you can also call our 800 number at anytime. Hope you got everything resolved. Check our FB page for customer reviews on customer support and our product. www.facebook.com/meundies

      • Sa
        Sammy92088 Nov 20, 2017
        This comment was posted by
        a verified customer
        Verified customer

        It sounds like something they commonly do. Like sell your entire 'reserve a pair' subscription order from underneath you and then close your account when you call them out on it, taking your credits with it. Telling you they can't 'support you in being a customer of MeUndies'. Though they are the ones who lost your order in the first place.

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