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Victoria's Secret Complaints & Reviews

Victoria's Secret / customer service

Ni
Jun 12, 2019

Where to even begin with this catalogues of monstrosities I do not know... I'll give it a good go. So i realised yesterday (11th) that my order had been cancelled 5 days before with no explanation or attempt at making the situation better. I engaged in a live chat with Ashley at 17:39 who...

Victoria's Secret / customers service

Fr
Jun 11, 2019

Good afternoon I visited today Westfield Stratford London store at 14:20 and i was really disappointed. In 10 minutes i was there looking for somebody to help me with the size not one person say hello or asked me if i need help. Store at the time wasn't busy at all. One of the staff at the...

Victoria's Secret / promotion staff at capital fm summer ball

Ch
Jun 08, 2019

I entered the summer ball with my sister at Entrace F to wembley arena. We paid a lot of money for the show and were very excited. We saw some other girls walking around with VS bags and they told us they were free, so my friend went to get one and Joined her. I was on the other side of...

Victoria's Secret / disloyal to students

Ac
May 24, 2019

I am very upset that this company took away the student discount that has always been offered to students. It was available through Unidays with the code "Unipink." It is extremely upsetting that the company that advertises the Campus Pink collection targeting students would take away the...

Victoria's Secret / customer service

Ja
Apr 26, 2019

A PINK Customer service This is going to be longer than I anticipated. I just got off a phone call from 2 different PINK representatives and one representative that I chatted with. I REALLY don't want to write this, I know it's just taking more time away from those things that I need to...

Victoria's Secret / not receiving my purchase

Ve
Apr 10, 2019

I placed an order and the apartment number was not included in shipping so it was returned after a month of customer service calls back and fourth trying to get my items ..I was told I couldn't get them because they were no.longer available.. After a month why would they be and why...

Victoria's Secret / warm and cozy perfume

Ka
Mar 21, 2019

I bought this perfume about a week and a half ago, and it has been leaking out of the top. I noticed when I got it home that it had leaked in the bag a little. I figured i would let it be since it was just a small leak. Well here i am a week later and i have almost less than half a bottle...

Victoria's Secret / online order

Je
Mar 18, 2019

I ordered online an didnt recieve my package I called customer service for 6 days now an ask for a refund I have been told 30 diff stories by 30 diff people including the chat online by vs. I still havent received my refund an when I call to speak with a mgr they act like they dnt care at...

Victoria's Secret / gift card

Ca
Mar 18, 2019

My sister purchased a $100 gift card for my daughter on 12/10/2019 in Bend Oregon (store # 5086512) and gave it to her on 12/25 as a christmas gift. We just tried to redeem the card on 3/15/2019 and was told it had a zero balance. The PIN was scratched off in the car right before we went...

Victoria's Secret / seamless hiphugger / return policy

Mo
Feb 16, 2019

So I have this problem. I bought a seamless hiphugger in the College Mall store(Bloomington, IN) around Januarys last week. Then I flew back to my country (Costa Rica), I used my pantie two times and then the fabric just ripped off completely. The problem is I clearly can't fly back to the...

Victoria's Secret / love spell foaming shower gel

Na
Feb 02, 2019

I was so disappointed when you did away with love spell shower gel. So when I saw the foaming shower gel on your website I was beyond excited. I ordered 3 of them. When I tried this product I was extremely disappointed it has no love spell scent at all, it smells like areosal. Please bring...

Victoria's Secret / sale sign

Ju
Jan 30, 2019

I enter the VS location today I wanted to make a purchase as there was a sign that stated 2 either sweat shirts or sweat pant for 59.95 every day low prices. After I reach the register with my various items I was informed that they where back up to regular pricing. When I questioned the...

Victoria's Secret / incompetent reps and manager doing online exchange

Bu
Jan 23, 2019

I ordered a lot of items online during the semi-annual sale so it's first come first serve basis. This is at the tail end of the sale as well. I wanted to exchange an item I bought for my mother (cup size was large even though it was her usual size outside of vs). I called customer support...

Victoria's Secret / holiday helper mistakes effected my credit and no one to help!

Fa
Jan 16, 2019

Comedity Bank holds Victorias Secrets Angel credit cards and I am livid with what happened, Where does the buck stop? I made a very large purchase Oct 2018 and decided I did not want them so I brought them back Mid Nov 2018. Just before my statement would arrive. I was refunded partial. VS...

Victoria's Secret / unethical behaviour

Je
Jan 09, 2019

A few personal complaints about my visit to Victoria Secret Stores. Not once did I feel like a valid customer, I was always looked over, or looked at, and almost needed to demand for assistance. I feel like a bother every time I enter the establishment. Upon further investigation and...

Victoria's Secret / return policy

Un
Jan 03, 2019

Victoria Secret had a special going on during the summer. I bought (3) of the special deals for each of my girls for a Christmas gift. I made sure that I asked about the return policy at the counter before I made my purchase because I knew I was buying a gift in the summer but not giving...

Victoria's Secret / I have not received my expected package ordered off of victoria's secret.

Ma
Dec 07, 2018

I ordered a few items from Victoria's secret on the 23rd of November, I was and am still to be expecting a package from them about 2-3 days ago as it said it would be delivered on that day (December 5th, 2018). On the conformation email it claims that the package has already been delivered...

Victoria's Secret / false information

Em
Dec 07, 2018

The victoria scret website says sign up for a card today we will give you 15 off a bra today ..b1g1 perfume set. Spend 75 get a free robe Spent hours trying to get a customer service associate to help and then they said the 2nd tier refused to accept the call and wanted send my call to...

Victoria's Secret Greece Ridge Mall / lack of handicap accessibility

Jd
Dec 07, 2018

My husband and I stopped in PINK to purchase a GC on 11/30/18. We were in line behind a gentleman in a motorized wheelchair. We finished roughly the same time. In order for this gentleman to be able to leave the store, my husband and I had to move mannequins, baskets and displays. It'...

Victoria Secret / lingerie being advertised on hgtv

Kp
Dec 06, 2018

I love HGTV! My husband added it to our list of channels we subscribe to last year because I've been begging for years. I used to only get to watch it every time we went away and the hotel had your channel, and I would sit glued to the shows all night. There honestly isn't a show you air...

Victoria's Secret / financial hardship not honored!

Sh
Dec 05, 2018

When I contacted Victoria's Secrets to try to get my payments lowered an be able to stop getting late fee payments added to my account, I had explained to the young lady that my income was SSD an that I wanted to pay them, but the late fees kept adding up an my payments still weren't...

Victoria's Secret / online order bad experience ever

Ro
Nov 29, 2018

Hello Victoria secret, I ordered few times on You're deals season Especially flash deals that was nov 5th i had very bad experience especially talking to representative that are mean :(, I took a chance again order cyber Monday deals my total payment change to higher price when I check it'...

Victoria's Secret / credit card

El
Nov 28, 2018

In September 2018 I bought a buy 1 get 1 free bra for my daughter. At the counter the sales associate asked if I would like to open an account to get a discount. I agreed but I thought I already had an account and since I virtually never shop I didn't i knowif I had cancelled my account...

Victoria's Secret / order number is 721951925 everyday lounge campus crew ue-374105 | color luscious plum (2sq) size s qty 1

Ma
Nov 27, 2018

Dear Sir/Madam On the 10 November I ordered a luscious plum Everyday Lounge Campus Crew. On the 20 November a package arrived from VS but unfortunately it was a black Everyday Lounge Campus Crew. I immediately emailed VS and a label was emailed to me to return the item which I did the same...

Victoria's Secret / staff attitude

Vi
Nov 27, 2018

Good afternoon I would just like to complain regarding your store at the Metrocentre Gateshead I have been trying to contact the store all morning on Wednesday 21/11/3018 and I just kept getting hung up on I got through once time and no one spoke I was on for 9 minutes listening to the staff...

Victoria's Secret / management

Rs
Nov 24, 2018

I'm very upset with the treatment I received with the workers. I bought a bunch of stuff on Black Friday and I had to return some stuff the next day as they did not fit and it was so crowded on Black Friday I did not want to try them on. I ended up ordering different stuff online from...

Victoria's Secret / credit card

Ba
Nov 20, 2018

Don't ever open a credit card with Victoria Secret, they can cancel your account with out any notice even if you make payments on time, as well as having a 0 balance. They report to this to the credit bureau and can screw you over. No notification, this is criminal in my book. And in...

Victoria's Secret / employees were incredibly rude

Ma
Nov 18, 2018

The employees here were so incredibly rude and have no idea what they are talking about. Everytime you ask them a question they just say they don't know and stare at you?! Makes no sense! Then you ask for help and they put a finger in your face telling you to wait! For how much customer...

Victoria's Secret / campus sherpa lined pullover in red and pink cotton leggings

Li
Nov 18, 2018

I did a live chat with regard to the 2 items above as they are faulty and was given 2 email addresses to complain to. One came straight back and said they couldn't help and over a week later I've had no response from the other. Please see a copy of the email: From: [removed][mailto:[removed]@ntlworld.com]...

Victoria's Secret / push up bras in general

Er
Nov 11, 2018

I have been buying Victoria secrets since i was old enough to get a bra. i am second out of 5 girls and all have shopped company. i have 12 bras that are all bad down to my last bra.. all are push up and all have broken under wire on right side. they all snap. then i took back to the store...

VictoriaSecret.com / wrong way to deal with customers over joggers

Fi
Oct 27, 2018

I went to my store today 10/27/18 for the 19.95 Joggers that were on sale. The sales associate said all joggers were 19.85 and she was waiting on some to come out from the back. They were the black with cheetah joggers. Priced right st 54.95 and she said they were included in the special...

Victoria's Secret / poor online customer services

Ka
Oct 23, 2018

On 10/07 I placed an online order. I forgot to updated to the correct address. I use live chat immediately right after the order placed. I for got my order number but I use my account. One of the online representative asked me for my credit card number, order amount, items purchase and the...

Pink and Victoria’s Secret / the fact that x large is not sold anymore

Na
Oct 23, 2018

When I first became a Victoria's Secret customer, I was able to buy x large shirts that are long sleeved. I like wearing very baggy clothing. I am a size small, but larger clothing is just much more comfortable for me. I also don't understand why that size was taken. Both my sister and...

Victoria's Secret / detox face mask

Kb
Oct 16, 2018

Tried this Pink Detox Time clay face and body mask and it left my skin burnt. I had it on not even two minutes before I had to run and wash it off. My nose started bleeding not to long after. Why's this even being sold? I never have a problem with face masks before trying this one. Now my...

Victoria's Secret / employee

Je
Sep 20, 2018

I was trying to use my 20 off 50 rewards card before it expires so i ran to the store afterwork on the last day. Most of the ladies are really nice and helpful like usual until this blonde new girl came help me check out. I've shopping with VS for YEARS i know we can combine 20% off one...

Victoria's Secret / customer service at southpark mall in strongsville ohio

An
Sep 19, 2018

My daughter received a shirt and wanted to exchange it. The worker was very abrupt and started typing things into her computer. All i asked was what is the value of her shirt so we could make an exchange. The worker starts packaging up the shirt and says she cant tell us what the shirt...

Victoria's Secret / speaking to a customer representative

Em
Sep 14, 2018

I just got off the phone with a lady named tanisha. She could not of been more unprofessional and came up with every excuse in the book instead Of trying to help me. I had updated my address in July when I moved and have not received any statements or coupons. I had my birthday in August and...

Victoria's Secret / bra fitting service

Jo
Sep 13, 2018

I took my granddaughter to the Milton Keynes store of Victoria secrets. I was very impressed by the customer service and friendliness of the whole team. We asked for a bra fitting service for my 13-year-old granddaughter who had previously been measured several months ago at Marks ...

Victoria's Secret / underwear

Br
Sep 09, 2018

I am very upset Victoria secret underwear I bought over $200 worth of underwear from Victoria's Secret and I take very good care of my belongings when I washed then to where I put them in a garment bag on delicate and I hang to dry unfortunately all of my underwear are falling apart the...

Victoria's Secret / fragrance mist brume parfumee 250ml rush

Al
Aug 31, 2018

I am writing today to forward my concerns & distress about My daughter Katerina. Katerina purchased the Victoria's Secret Fragrance Mist Brume 250ml in RUSH from Perfume Parlour at Oaklands Park in Adelaide on Friday 17/8/18. She used the fragrance on Monday the 27th of August before...