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Victoria's Secret Customer Care Service

Victoria's Secret Stores

4 Limited Pkwy
United States - 43068

Customer Support Phone Numbers

+1 614 577 7111 16 4
+1 614 577 3087 1 2

Victoria's Secret Complaints & Reviews

Victoria's Secret / Store associate that was apparently a manager, Store 51074; 2/25/17

Anya Vino on Feb 26, 2017
Deer Park Town Center IL Store Had a horrific customer service experience. Did not encounter such rudeness since I left Russia back 25 years ago. Unbelievable that in US in today's day and age this is still possible. I usually experience a wait time when I need to try something on in a...

Victoria Secret / Customer service and being misled

goBEARS54 on Feb 22, 2017
We spend thousands of dollars there a year, but never again. We received gift cards as that is what we were told at Christmas time, if we spent hundreds of dollars we get a bonus gift card, well they went in to my purse. Went on line today to use them and had an additional 248.00 in the...

Victoria's Secret / Bra's

Charlene Schwab on Feb 21, 2017
I fought the criwd on black friday to have my daughter fitted for a bra. They measured her and she picked out 4 she liked. We are 350 miles from a VS store so when she got home and went to put one on it didn't fit. I called right away hoping to mail them back and was told I couldn't do...

Victoria Secret / Pink pullover sweater

Shannon01 on Feb 20, 2017
I spend to much money there for me to wear this shirt one time and wash it and it to fade and bleed over everything else I had 2 other pieces in with it that was also victoria secret that is pink product . I would like this matter resolved or I will not be buying anything else from you. I live...

Victoria's Secret / Cotton line

molly2010 on Feb 13, 2017
I have noticed that you discontinued the cotton line of bras and undies. My friend and I have skin issues and can only wear cotton. I have been wearing your cotton pushup bra for years. It is the only one that I have ever worn, as well as my friend who has psoriasis. Same with cotton...

Victoria's Secret / Makeup products

megan graham on Jan 23, 2017
Why? Why do you kill me with no makeup! I loved all of the makeup and purchased several items including palettes and bronzers... Now I dread not being able to pick out my fav lipsticks and single shadows that I use them sparingly.. It's really depressing! Please please bring back the...

Victoria's Secret / Account assure

JLitte on Jan 20, 2017
I got Account Assure originally just to get the person off the phone. 4 months or so later I was diagnosed with Multiple Sclerosis. I am unable to work because of my illness and am on Social Security disability. It has been two years and they still haven't done anything. I can't even get...

Victoria's Secret / Unethical behavior

MelissaBermudez1220 on Jan 16, 2017
I was shopping at the paddock mall in Ocala, Florida.. I spent almost $200.00 that day, I'm a Victoria Secret card holder and that day i received a free beanie and a free bottle of sweet and flirty mist. I left and went home i live about 35 miles from Ocala i got home and my bottle of...

Victoria's Secret / Store manager angela

Kims1938 on Jan 15, 2017
Horrific experience with the manager angela. She was very nice when I purchased several bras and perfume sets handing me a promotional tote bag that I didn't expect. Went to return some of the bras and she said I had to bring back the tote bag. Went home, checked my receipt and not only...

Victoria's Secret / Online chat representative - bianca

Askerk on Jan 13, 2017
I started an online chat 1-13-16 and Bianca signs on. My subject question is: I want to see about having my order re-shipped. So, I type in my order number, customer number and order date so that she can pull up my information so see why I need it re-shipped. Firstly, she typed my name...

Victoria's Secret / Victoria's secret located in, the exton mall exton pa-shopping experience and poor customer service

MinnyLin on Jan 12, 2017
The victoria's secret in the exton mall is a ridiculous store. I waited 45 mins to return something there were 3 registers and only 1 was open the wait took forever. The store was fully staffed it was a mess. You would think with so many associates standing around doing nothing they'd...

Victoria's Secret / A manager

Htom333 on Dec 29, 2016
Wellington Green Victoria Secret Store 1218 in Wellington, Florida.. This Manager Princess should not be working for you are have any authority over any employees or have any contact with customers...i was shopping in that storeva few days ago and i couldn't believe how she was treating the...

Victoria's Secret / Gift cards

Rosa C on Dec 29, 2016
I purchased gift cards from Victoria's Secret for the holidays for a total $200! Unfortunately I have been a victim of their fraud. I am unsure whether this may be a lack of their security protocols or an inside job. When the gift holders tried to used their gift cards they were at zero...

Victoria's Secret / Poor management

Susie Friedman on Dec 25, 2016
Dec 24, 2016 the line to Victoria Secret is extreamly long. No one could figure which line was which. Employees were confused as well. Finally there was 1 line for cash only which I had, and I was doing an exchange for a smaller size. After 30 min of waiting I finally get up to a cashier...

Victoria's Secret / Pink college apparel

L. Reel on Dec 11, 2016
I was on your website to purchase several PINK jogging sets for the University my daughter attends, Morgan State. I was confused as the school is not one of your selected colleges. I then proceeded to look for other HBCU and to my surprise they also were not included such as Lincoln...

Victoria's Secret / Treated horribly when trying to have the security sensor removed from an item I had purchased

Ashlee Argyle Roberts on Dec 9, 2016
I had purchased a few pairs of undies and got home to see that the girl had failed to remove one of the security sensors. It took me a few months to take it back in and have it removed because I wasn't going to drive 30 mins out of my way just to have the sensor removed. While I wa...

Victoria Secret / Service at the vs store in the quintard mall, oxford, al

Question: Is it the protocol of VS to remove all race of people from a store if one person of that race is caught stealing? Please inform me so that I can stop purchasing and return all my VS purchases ASAP. It is evident of a viral video, which I'm sure you have viewed that a store manager in...

Victoria's Secret / Customer service

Cbenjamin60 on Dec 7, 2016
I am writing regarding a complaint that I would like to file in regards to your Oxford, AL store where Faith is the store manager. There was an act of discrimination that recently took place in this store involving Kimberly Houzah. I hope to bring attention to this situation and the...

Victoria's Secret / Secret rewards program

Purttygurl on Dec 7, 2016
I am extremely disappointed and upset that the secret rewards program will not be available this year. Why did Victoria's Secret decide to aggravate their customers by discontinuing the only thig that sames most of us money during the holiday struggles? This is horrible and needs to be...

Victoria's Secret / False advertising

jennifer jimenez on Nov 29, 2016
on 11/28/16 I purchased over $125 worth of clothing/fragrances from the website, part of the cyber Monday sale was a free vs bag. When I went to check out the offer wasn't listed. on 11/29/16 I contacted customer service who stated that they had run out of the bags and that they weren't...

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