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Victoria's Secret Customer Care Service

Victoria's Secret Stores

4 Limited Pkwy
United States - 43068

Customer Support Phone Numbers

+1 614 577 7111 20 6
+1 614 577 3087 1 3

Victoria's Secret Complaints & Reviews

Victoria's Secret / customer service

Robin Beck on May 25, 2017
I call every month before my due date to make sure that I'm paid up on my current bill last month I called and asked if I was caught up on my current bill and told them that I didn't want to get a finance charge just like I always do the first person I talk to didn't know he said that I...

Victoria Secret / bras

michele kline on May 13, 2017
I have a bra that I have had for about a year and I know this sounds like a long time but I don't wear my bras a lot and I have a total of 17 bras from vs and my bras are all like new and this is the third bra I have had issues with. The underwire keeps poking through and on two of the...

Victoria's Secret / Exchanges

Unsatisfied customer on Apr 29, 2017
While on vacation I stopped in a local store and purchase $250 worth of product the worker measured me and handed me a bra to try on once I agreed that it was nice she filled my bag with beautiful set I purchase them now that I am home from vacation she gave me all the wrong size bras I am...

Victoria's Secret / Poor product

Connie Graham on Apr 19, 2017
Why is Victoria's Secret being lazy and not stitching there thongs all the way up. They just stitch the front part and just leave the cut pattern on the back. The thong is rolling up because of no stitching along the sides. I will post pics everywhere and let people know not to buy...

Victoria's Secret / customer service

Shelly Brugal on Apr 17, 2017
Date of Service: April 17, 2017 Time of Service: 3:25pm Transaction: 7640 Cashier: 3062844 Store: 51423 Since I am unable to find out if my previous letter went through, I will briefly reiterate that today I was seriously frustrated with the lack of & rude customer service received. The...

Victoria's Secret / Sherpa sweatshirt

Alexa Stola on Apr 5, 2017
Hello! I got my light blue Sherpa quarter zip sweatshirt pink brand that I love so much this past Christmas. After only wearing it maybe 6 times and washing it 2 or 3 times, something horrible happened. I washed it in the washer at my school as always and then put it in the dryer on low a...

Victoria's Secret / Misinformed workers

dvita on Mar 23, 2017
On March 20, 2017, I made a special trip to Victoria's Secret in Bay Terrace, Queens to buy items from the panty party. When I arrived no one asked if I needed help then I walked over to a sales person inquiring as to which panties were on sale for the panty party, she then stated the sale...

Victoria's Secret / Ordering online

Hollyj## on Mar 18, 2017
I spend a lot of money with this company as i am a forever angel but i have had it with the online ordering system..i wait sometimes up to an hour yo get an agent so i then place my order on the items i want then to be told a week later sorry we mo longer have it when they go to ship out??...

Victoria's Secret / Customer service

outrage on Mar 16, 2017
My name is Cora Chesson. I visited the Victoria's Secret store at Bowie Town Center, 15501 Emerald Way, Space E-01, Bowie, Maryland 20716 on March 9, 2017. The Store phone number is 301-805-5725. The cashier who became belligerent with me even after asking her not to speak to me the way...

Victoria's Secret / Love is heavenly perfume

Reginald Cook on Mar 9, 2017
I opened my brand new bottle of perfume and it was half of a bottle. It must had a crack at the bottom and leaked out. I'm a faithful customer and this never happened to me when i open a brand new bottle of perfume. I had to throw it in the trash. which i paid $68 for. I, m very upset...

Victoria's Secret / Bra

Crystal Mcneill on Mar 2, 2017
Hello I am trying to reach out to someone about this ……. Thought I was going to buy me some nice underwear and bra sets, only to find out that they stop at size 38 in bra size!!! So I ask the associate do they have my size which is 42 😳. She said "oh YOU will have to order online” I felt so...

Victoria's Secret / Store associate that was apparently a manager, store 51074; 2/25/17

Anya Vino on Feb 26, 2017
Deer Park Town Center IL Store Had a horrific customer service experience. Did not encounter such rudeness since I left Russia back 25 years ago. Unbelievable that in US in today's day and age this is still possible. I usually experience a wait time when I need to try something on in a...

Victoria Secret / Customer service and being misled

goBEARS54 on Feb 22, 2017
We spend thousands of dollars there a year, but never again. We received gift cards as that is what we were told at Christmas time, if we spent hundreds of dollars we get a bonus gift card, well they went in to my purse. Went on line today to use them and had an additional 248.00 in the...

Victoria's Secret / Bra's

Charlene Schwab on Feb 21, 2017
I fought the criwd on black friday to have my daughter fitted for a bra. They measured her and she picked out 4 she liked. We are 350 miles from a VS store so when she got home and went to put one on it didn't fit. I called right away hoping to mail them back and was told I couldn't do...

Victoria Secret / Pink pullover sweater

Shannon01 on Feb 20, 2017
I spend to much money there for me to wear this shirt one time and wash it and it to fade and bleed over everything else I had 2 other pieces in with it that was also victoria secret that is pink product . I would like this matter resolved or I will not be buying anything else from you. I live...

Victoria's Secret / Cotton line

molly2010 on Feb 13, 2017
I have noticed that you discontinued the cotton line of bras and undies. My friend and I have skin issues and can only wear cotton. I have been wearing your cotton pushup bra for years. It is the only one that I have ever worn, as well as my friend who has psoriasis. Same with cotton...

Victoria's Secret / Makeup products

megan graham on Jan 23, 2017
Why? Why do you kill me with no makeup! I loved all of the makeup and purchased several items including palettes and bronzers... Now I dread not being able to pick out my fav lipsticks and single shadows that I use them sparingly.. It's really depressing! Please please bring back the...

Victoria's Secret / Account assure

JLitte on Jan 20, 2017
I got Account Assure originally just to get the person off the phone. 4 months or so later I was diagnosed with Multiple Sclerosis. I am unable to work because of my illness and am on Social Security disability. It has been two years and they still haven't done anything. I can't even get...

Victoria's Secret / Unethical behavior

MelissaBermudez1220 on Jan 16, 2017
I was shopping at the paddock mall in Ocala, Florida.. I spent almost $200.00 that day, I'm a Victoria Secret card holder and that day i received a free beanie and a free bottle of sweet and flirty mist. I left and went home i live about 35 miles from Ocala i got home and my bottle of...

Victoria's Secret / Store manager angela

Kims1938 on Jan 15, 2017
Horrific experience with the manager angela. She was very nice when I purchased several bras and perfume sets handing me a promotional tote bag that I didn't expect. Went to return some of the bras and she said I had to bring back the tote bag. Went home, checked my receipt and not only...

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