Savage X Fenty
reviews and complaints

As a supporter of black-owned businesses, I was excited to try out the Savage X Fenty lingerie line, backed by none other than the incredibly talented Rihanna. I placed an order for a variety of items and eagerly awaited their arrival. However, when I received my package, I was disappointed to find that the bras were flimsy and didn't fit me properly. Despite this, I decided to hold onto them and wear them for shorter periods of time.

About six months later, I was shocked to discover that nearly $300 had been withdrawn from my account without my authorization. While I had intended to cancel my subscription, I unfortunately fell ill with COVID-19 and required major surgery two weeks ago. With everything going on, cancelling my account was not a top priority. When I finally did reach out to the company to cancel, the response was underwhelming and disappointing. Instead of offering me a refund or the option to keep my funds for future purchases, the company representative informed me that my account was now labeled as a 'guest' and that I would be paying retail prices.

This lack of flexibility and understanding was a stark contrast to other subscription services I have used in the past. As a result, I was left feeling frustrated and let down by Savage X Fenty. Even the offer of $10 to keep my account active was meaningless, as there wasn't anything on the site for $10 that I was interested in purchasing. It's a shame that such a promising business has let me down both in terms of the quality of their products and their customer service.

The Savage X Fenty website and VIP program have left me feeling disappointed and frustrated. The program seems to be designed to take advantage of its members rather than offer them any real value. One of the major issues with this program is that anything on sale is not eligible for a refund or exchange, which is not clearly stated at the time of purchase. This is just one of the many questionable policies that make this website feel like a scam.

Additionally, the shop or skip policy is not what you would expect. Rather than having a 30-day period, you only have 5 days to make a decision. It's important to be vigilant and check for scams at every corner, as it seems like there is always something they're hiding.

As for the products themselves, there are some cool items, but the bra bands are often scratchy and uncomfortable. The sizing is also very inconsistent, which can be frustrating for someone trying to select the right fit. It's vital to be able to return items, which unfortunately, is only possible if you buy things at full price. The VIP deals are pointless as everything is overpriced, making it impossible to get a refund on anything you don't like.

To add insult to injury, when I asked for a refund, I was only given store credit, which means I'll have to purchase more products from this site or lose my money altogether. It's disappointing that Rihanna's name is attached to this program as it seems like they're taking advantage of her fans. In summary, I recommend being careful when shopping on this website and keeping your expectations low.

When I first came across Savage X Fenty's website back in 2020, I was excited to see a brand that celebrated the diversity of women, particularly those of color. My initial purchase was a positive experience - my order arrived on time and I was pleased with the variety of options available. However, I noticed that some of the products seemed to cater to women with larger breasts, leaving women with smaller cup sizes like myself with limited options.

Unfortunately, my most recent purchase experience was quite a different story. I made an order on February 3rd, 2021, and was informed that my shipment would be delayed multiple times. Despite speaking with a representative over chat who assured me that my item would be arriving soon, my package still hadn't arrived by March. When I called to inquire about the status of my order, I was initially frustrated by the pushy demeanor of the representative I spoke with, who seemed impatient despite my timely response to their messages.

After expressing my dissatisfaction, I was able to speak with a different representative who was more empathetic and apologetic about the delay. She informed me that I could receive replacements for all but one of my products, but I ultimately decided to wait a little longer to receive my original order. After several more attempts to get an update, I finally requested a refund and received my money back.

Overall, I appreciate the ethos behind Savage X Fenty's brand and the inclusivity it aims to uphold. However, my experience with delayed orders and pushy customer service representatives left a bad taste in my mouth. There is definitely room for improvement when it comes to communication and managing customer expectations. I hope to see this brand continue to grow and expand their offerings in a way that serves a broader range of women.

When it comes to Savage X Fenty, there are definitely some pros and cons to consider. While the designs are undeniably cute and unique - a testament to Rihanna's eye for fashion - there have been some issues with sizing accuracy and overall quality. For instance, some customers have reported inconsistencies in sizing between different styles, leading to less-than-perfect fits that can be frustrating.

However, one upside to Savage X Fenty is how they handle their membership program. While forgetting to cancel for a few months might seem like a hassle, at least customers can still use the money they've paid towards future orders. That being said, it can be frustrating to find out that there are limitations on how much of your credit can be used, especially if it means that you're still spending money out of pocket.

In terms of customer service, reviews are mixed. While some customers have had positive experiences with reps who were friendly and helpful, others have felt like their requests to cancel their membership were met with resistance and even pressure to stay subscribed. While it's understandable that reps need to do their job and retain customers, it can be frustrating to have to jump through hoops to cancel a subscription that you no longer want.

Overall, it seems that the biggest issue with Savage X Fenty is their quality control, though it's worth noting that some customers have had great experiences with the brand and love their products. If you're considering giving them a try, be prepared to potentially deal with sizing and quality issues, as well as a bit of pressure to stay subscribed. However, if you're a fan of Rihanna's style and don't mind taking a risk, you might just find some amazing lingerie pieces to add to your collection.

When I initially ordered from savagex.com back in July, everything seemed fine. I was in a bit of a rush and didn't really pay too much attention to the VIP club option that popped up during the checkout process. It didn't seem like something I wanted to bother with at the time, so I just paid for my purchase and moved on.

However, things took a turn for the worse when I noticed two charges of ?49.95 on my bank statement in August and September. I was completely surprised, and quickly realized that I had inadvertently signed up for a subscription service. I was bewildered and upset because nowhere during the checkout process was it clear that by accepting the low first-time order price, I was agreeing to a monthly subscription fee. I felt really misled and taken advantage of, to be honest.

I contacted my bank immediately, and then came back to the site to order again, but this time as a new customer. It was only then that I learned that signing up for the VIP club was actually a requirement to receive the discounted price. I spoke with customer service about this and was met with some resistance. They insinuated that I was not telling the truth about how everything was presented to me during the first checkout process. Ultimately, they refunded one of the charges, but indicated that I would have to spend the other.

When I eventually tried to use the refunded money, I was disappointed yet again. Despite being considered a VIP member, I found that their supposedly exclusive prices were actually higher than what I had paid for during my first order. Furthermore, I couldn't even use the money on sale items, and I had to spend more than the refunded amount to use it.

Overall, I was left with a problematic feeling about savagex.com. It didn't feel like clear communication was in place to inform shoppers about the VIP club aspect of their ordering process. I even feel like they were exploiting the confusion, especially among younger women, who may not have a lot of experience with subscription services. It's really disappointing to be misled by a website like this. I hope they take a good look at their policies and practices moving forward.

I recently had the opportunity to try out Savage X Fenty's products and I must say that I was extremely disappointed with my experience. Although I initially signed up for their VIP membership and purchased some of their products, it was a major mistake on my part. The first time I tried to wear the products, they ended up ripping and the metal clasps broke apart. I wanted to return the products, but got a customer service representative on the line who wasn't very helpful. Despite the fact that their return policy was clearly listed, she proceeded to tell me that it wasn't possible for me to return my purchase.

At this point, I was pretty upset and as someone who works in customer service myself, I expect to be treated with a certain level of respect. Unfortunately, the representative I spoke to didn't seem to be having the best day and was being unhelpful and short with me. I then requested for my membership to be canceled, which she said she would do. However, I never received any confirmation of this. A month later, I was charged for a "member credit," so I attempted to contact customer service again. Regardless of whether I chose phone or chat, as soon as I mentioned a refund, I was disconnected from the conversation.

I then tried chatting with customer service again and finally got someone who was willing to talk to me. However, they continued to try and sell me on the idea of keeping my membership despite me repeatedly saying that I didn't want it. They eventually assured me that my membership had been canceled and that I should expect an email confirmation soon. However, when I asked about the credit and how to get a refund for it, they ignored my messages. I sent three more messages with no response and still have not received a cancellation confirmation email.

In my opinion, this company is only interested in making money and does not care about their customer's experience or satisfaction. The quality of their products is subpar and their customer service is nonexistent unless they are making a sale. I would highly advise anyone to avoid purchasing from Savage X Fenty. Their products are both cheap and expensive in the long run, as I have lost both time and money after dealing with them.

but I have to be honest here.

When I ordered my satin pants and long robe in hunter green for my husband at Savage X Fenty, I was hesitant due to the high price. However, as a VIP member, I was able to lower the price by a whopping 65%, which was a significant relief to me. Despite the price, the products were so attractive that I couldn't resist purchasing them.

However, when the package arrived, I was quite disappointed with the quality of the fabric. Although the material looked and felt alluring, the fabric was unusually thin and cheap in quality. I felt that their cost was extremely overpriced, even with the discount. The cost of the robe was originally priced at $89.95 and the pants at $69.95, which I thought went against the RIRI's claim of the line being affordable lingerie. This made me ponder if my purchase was worth the money I had spent.

Moreover, my delivery experience was incredibly frustrating. After receiving an email that my package had been delivered, I found out that it wasn't. When I reached out to the company, they informed me that the delivery email could come out before the package, which was not only dishonest but also unheard of. I spent two days visiting my neighbors and searching for my package around my area before it was finally delivered elsewhere across the street. Although I understand that COVID-19 must have affected delivery schedules, I found this experience to be a significant hassle.

Overall, the items I purchased from Savage X Fenty were lovely to look at, but the lack of quality and the terrible delivery experience were major issues that did not justify the cost of these items. I realized that I would have been better off buying my lingerie from a local Target or Lovers Lane at a much cheaper price without the hassle. Although the lingerie was pretty, I don't think I'll be returning as a customer anytime soon. Sorry, RIRI.

Upon browsing Savage X Fenty's website for two years now, I was initially a bit hesitant to make a purchase due to the amount of pop-ups and spam-like tactics used to draw me in. However, after receiving an email with a 60% off coupon code, I finally decided to take advantage of the offer and order three sets. Unfortunately, upon receiving the confirmation email, I noticed that the discount I used wasn't the correct one - instead of a 60% discount, I only received a 50% discount and 2 bras for $29. I immediately reached out to customer service, hoping for assistance in rectifying the issue, but my experience with the representative was less than satisfactory. The person I spoke with was dismissive and claimed that there was nothing they could do to help me get the extra discount that I was initially promised. I was truly disappointed that they were unwilling to provide me with a credit or refund for the additional amount I was charged.

I then asked to speak with a supervisor to see if they had additional authority to resolve my issue. Though I was put on hold for a significant amount of time, the supervisor eventually came back on the line with a resolution for me. Though not entirely to my satisfaction, they offered me a partial refund, assuming that the rest of the assistance would be provided to me later on after my order shipped. Once I received my tracking number, I called back and was finally able to speak with somebody who was willing to help me. However, the system only allowed for an $8.00 refund, even though I had been overcharged by $9.00.

Overall, my experience with Savage X Fenty was extremely frustrating and unpleasant. The amount of effort it took to rectify a simple mistake was unacceptable, and the company's refund policies made the process even more difficult than it needed to be. I do wish the quality of the products was better as they are marketed for individuals of all shapes and sizes; however, my experience with their customer service was a major disappointment.

Upon first glance, Savage X Fenty's website is visually appealing and offers a wide variety of styles and patterns to choose from. However, despite the brand's claims of inclusivity, their cup size options were limited to standard A-D with the occasional DD option that was not always available, leaving many customers feeling left out. Furthermore, their size guide was not updated to include their new sizes, making it difficult to navigate the site.

In terms of material, many customers noted that the clothing feels and smells of swimsuit material, which can be disappointing given the brand's high price point. Additionally, some reported that the clothing shrinks when washed, further adding to the frustration.

Savage X Fenty offers a membership program for VIP discounts, promotions, and credits, but many found it to be not worthwhile. The credits can only be used up to $49, and free shipping is not applied to all items as advertised. VIP discounts also only apply to select high-priced items, not site-wide, which can be misleading for customers.

Cancellation of the membership is not an easy process either, as it requires a phone call rather than a simple button press, which can be a challenge for customers who are hard of hearing or who do not speak the language. Finding information on how to cancel is also difficult to locate on the site.

Despite these issues, customers have noted that the customer service is excellent when trying to resolve a problem. However, this does not address the other concerns about the brand's misleading advertising and membership program issues.

Overall, it is strongly recommended that customers do their research and read reviews both on the site and third-party platforms before making a purchase. Given the high price point and the issues with inclusivity and membership, it may be best to consider other options.

My experience with Savage X Fenty has been incredibly disappointing and frustrating. The company is made up of multiple subsidiaries such as JustFab, Textile, Lavender Lingerie, and more, which has caused so much confusion and chaos for me. To start, I lost over $500 because the sizes were two sizes too small. When I made another purchase, they cancelled my order and refused to refund me because they didn't have all the items available. Even worse, their customer service is practically nonexistent. They cannot answer basic account questions, such as what was sent or how many items were in one package. It's ridiculous.

When I called the customer service hotline, I spent hours on the phone being told different information by different representatives. They were evasive, acting like they didn't understand even though I spelled everything out for them multiple times. They even asked me for my bra and underwear size multiple times, which was incredibly frustrating and unnecessary. When I tried to create a dispute, I was told that I had created two accounts (I forgot my first password), and they blacklisted me, even though I had only made two purchases. It's unbelievable.

Furthermore, the reps are all based in the Philippines and give out different names, which makes it impossible to get any consistent information. To make matters worse, Savage X Fenty won't provide corporate information, such as who handles the payments or who manages charges and disputes. They don't want to offer a corporate number, name, or address, which is incredibly suspicious. It seems like no one is accountable for anything that happens.

I caution anyone who is thinking of buying from Savage X Fenty - their customer service is terrible, and the company seems like they have no intention of taking responsibility for their mistakes. They stole my money, and I have receipts to prove it. I strongly recommend checking the BBB website on Savage X Fenty complaints before making a purchase. It's crucial to be informed to avoid falling into the same trap I did.

To provide further information on the company, Techstyle Fashion Group manages JustFab, KidsFab, ShoeDazzle, Savage X Fenty, and other subsidiaries under Techstyle Fashion Group. Their business ID is [protected], and you can find their address at 5222 FM you 1960 Rd W, Houston, TX 77069. Their business number is [protected], and their BBB account is located in TX. Their headquarters are also in TX.

I asked for information where to send a complaint and no one responded.

I have recorded my conversations with the employees and gave consent to record me as well. So there is recorded evidence of the conversations and there are emails.

I got offered €20 for the maltreatment and when I said that I needed to be taken seriously, the employee stopped responding.

I find it unacceptable and unprofessional and I want to have this conversation either by phone or email.

What will savage X do with this message? And yes, I got screen shots of it, just in case I need to protect myself again.

I recently subscribed to Savagex, and while I was excited about the prospect of getting high-quality intimate wear, I was a little concerned about how they handle billing. When I signed up, I was told that I would be charged $49 each month, but that this fee could be used as a credit towards my purchases. I didn't see any information indicating that this credit could only be used on specific items, so I assumed that I had complete flexibility when shopping on the site.

However, when I went to make a purchase, I found that there were a number of restrictions on what I could buy with my credit. This felt unfair, as I had already been charged the $49 fee and expected to have more flexibility in my shopping. To make matters worse, I ended up spending an extra $12 to cover the difference between the items I wanted to purchase and the ones I was allowed to use my credit on. On top of all this, I also had to pay additional fees for international shipping and processing, which left me feeling frustrated and taken advantage of.

Despite these concerns, I decided to place an order and see how the clothing itself turned out. I was pleased to find that the quality of the items I received was high, and I felt great wearing them. However, I still feel like the billing policies need to be more transparent and fairer to customers. Given these concerns, I'm not sure if I'll continue to be a subscriber in the future. Nonetheless, I would still recommend Savagex if you're looking for high-quality clothing, as long as you're aware of the potential billing issues going in.

I placed an order for some items on savagex.com, specifically on November 26th or 27th. Unfortunately, I did not receive any updates or communication from the company regarding my order. I decided to reach out to the customer service team, who kindly informed me that they only send emails when orders are shipped.

After waiting for a week, I still had not received any information on my order. This prompted me to once again reach out to customer service. This time, I was told that my order had been shipped via lasership, and that the earliest I could expect to receive my package would be on December 23rd, 2021.

Of course, I was frustrated with this delay in receiving my order, and I expressed my displeasure to customer service. I even mentioned my dissatisfaction with lasership, who had a reputation for being the worst courier service. The customer service representative empathized with my frustration and admitted that they were also experiencing issues with lasership.

The reason for my anger was due to the fact that the items I purchased were supposed to be a gift for a friend, and we had planned to exchange gifts over the weekend. Unfortunately, this delay meant that the gift exchange would be postponed. It was not a pleasant experience.

Overall, I would caution anyone who wishes to receive their orders promptly not to order from this company. Waiting a month for your package is ridiculous, and it is not worth it.

As a consumer who had a membership with Savage X Fenty since 2018, I found out that they had been charging me $49 annually for the past three years. Despite my attempts to unsubscribe from the membership and even speaking to a customer service representative in 2018, I was still being charged without my knowledge. It was only when I discovered this on November 1st, 2021, that I realized I had been taken for a ride.

After several calls and inquiries, I managed to get a refund for only this year, which left me feeling frustrated and betrayed by the company. I was hoping to receive credits or refunds for the preceding two years, but to my disappointment, I was informed that the membership only provided discounts and not credits or refunds.

This level of dishonesty and lack of transparency has left me with negative feelings towards Savage X Fenty. It is difficult to trust a company that cannot be straightforward with its customers. Furthermore, I have not purchased anything from them since 2018 because I found their materials to be inferior and of low quality. I have found other stores that offer better quality at more reasonable prices.

In conclusion, the experience with Savage X Fenty has left me with a sour taste, and I will not be doing business with them again. I feel that the company needs to be more clear and transparent about its memberships and financial policies, and it needs to improve the quality of its products if it wants to attract and retain customers.

When it comes to the product, Savage X Fenty does not disappoint. Although some items run small, the quality is impressive overall. Unfortunately, the poor customer service experience really detracted from the overall satisfaction of shopping at this store. The issue stems from their policy of denying a purchase if the shipping address does not match the billing address. This seems like an unnecessary requirement, as ultimately they are still receiving payment for the order. It's frustrating that other companies have no problem with this, yet Savage X Fenty cannot seem to handle it. Attempting to contact customer service only adds to the frustration, as it feels like you are being passed around between departments and never actually getting a resolution. Even worse, when told that an answer will come in 48-72 hours, it ends up taking weeks without any further communication. It's a real shame, because one person's experience can really affect a company's reputation. It's discouraging to not feel heard, and the dishonesty throughout the process only adds to the disappointment. Hopefully Savage X Fenty can improve upon their customer service policies and procedures in the future.

I recently had an experience ordering from Savage X Fenty's online store and unfortunately, it did not go as smoothly as I had hoped. I made my purchase using a prepaid debit card, but was disappointed to find that it took a whole month for the merchandise to arrive. Even worse, when it did finally arrive, the items I received were not what I had ordered and had to be returned.

I considered exchanging the items, but was concerned that the process would take so long that it was easier to just give the products away. Since I had used a prepaid card, I didn't expect to renew my VIP membership. However, to my surprise, I noticed in early November that Savage X Fenty had debited my Visa card without my permission.

Dismayed, I contacted customer service to inquire about how they obtained my card information. Unfortunately, the representative promptly hung up on me while I was on hold. After making another call, I spoke with someone else who did not see my card on their file and could not explain the charge. I was only offered a credit to use on their website instead of a refund.

Thinking I had little choice, I decided to use my credit to purchase another item, but have yet to receive it. According to tracking information, the product has been sitting in a mailing facility in Irving, Texas since November 20th.

All in all, my experience with Savage X Fenty was extremely unpleasant, and I would strongly advise against wasting your money on their merchandise.

When I ordered a robe from Savage X Fenty on December 17th, I chose expedited shipping to ensure it would arrive before Christmas. However, that's when my troubles began. The shipping company they used, LaserShip, emailed me with an issue but didn't respond to any of my attempts at contacting them. As time passed, the tracking information declared that my package had already been delivered, which surprised me as it was nowhere to be found. I reached out to Savage X Fenty's customer service and they responded by offering to reorder my robe, but unfortunately, they were not able to accommodate my request to use a different shipping company as it was beyond their control.

The second package arrived, but LaserShip marked it as delivered when it was still missing at my doorstep. As for the private house not receiving the packages, I had to confirm that numerous times which was frustrating. At this point, I decided to seek a refund, but the process was incredibly arduous. I've spoken to seven representatives and a supervisor, yet I still haven't received my refund. It's shocking to have such an unpleasant first experience with a company; it's disheartening to know that they're not fulfilling their responsibilities to ensure customer satisfaction. Needless to say, I can't recommend Savage X Fenty and their chosen shipping company to anyone else. It shouldn't be this difficult to get a refund on an item I never received.

When I first heard about Savage X Fenty, I was intrigued by the promise of beautiful lingerie pieces at affordable prices for plus size ladies like myself. I decided to sign up for their membership program, hoping to find some great additions to my wardrobe. Unfortunately, my experience has been a bit of a mixed bag.

On one hand, I have received some really lovely items from Savage X Fenty. The sizing has been pretty accurate, which is always a relief when shopping for lingerie online. However, the shipping time is a real downer. I have placed several orders and each time it has taken forever for my items to arrive.

The real frustration, though, comes from their inventory system. I have received emails about new items in my size, only to find out that they are sold out by the time I get to the website. I have to wonder if they ever had these items in stock to begin with. It's incredibly frustrating as a member who is trying to take advantage of what Savage X Fenty has to offer.

I have felt so frustrated at times that I have considered cancelling my membership altogether. While I appreciate that it's easy to skip a month if I don't want to make a purchase, I don't like having to remember to do so each time.

All that said, I still think that Savage X Fenty might be worth checking out if you're in the market for some new lingerie. Just don't expect to receive your items in less than a month, and be prepared to deal with inventory issues. I'll probably stick around for a little while longer, but I'm definitely not as enthusiastic about this brand as I was when I first signed up.

I was really excited to try out Savage X Fenty's website, but unfortunately, my experience was less than ideal. After placing an order, I waited eagerly for a confirmation email, but nothing came. After a week of waiting, I decided to reach out to their customer service team to inquire about the status of my order. To my surprise, I was told that an email should have been sent out on the 24th – which didn't make sense, considering I had placed my order well before that date. When I asked if the representative could send the email now, I was met with the disappointing news that the system was experiencing a backlog. I couldn't believe it – a backlog for emails? That seemed absurd to me.

To make matters worse, I later found out that my parcel still hadn't shipped after a full week. When I asked why, I was told about a backlog and that it would take approximately 3-4 days to prepare my package and up to 10 days to ship it out. After waiting anxiously for weeks, I finally received my package. Unfortunately, it was thrown onto my neighbor's driveway and the package was completely mangled. I couldn't believe it – after spending a good amount of money, I had expected that my order would be handled with care and delivered to me in one piece.

All in all, I was extremely disappointed with my experience at Savage X Fenty. The brand name may be impressive, but the poor customer service and lack of care taken with my package left me feeling unsatisfied. While I may have been tempted to give them another shot, this experience was enough to convince me otherwise – I'll be taking my business elsewhere in the future.

I recently had an experience with Savage X Fenty (savagex.com) that left me frustrated and disappointed. While the website itself offers a great selection of lingerie and intimate wear, the process of returning an item that didn't fit properly was a nightmare.

Firstly, the website's return label process did not work, leaving me no choice but to call customer service for assistance. While the representative was polite and tried to be helpful, the return label still did not arrive in my email inbox. Apparently, my email account was somehow blocked in their "system" and required escalation to resolve. I found this strange, as I have a generic Gmail account and had never encountered this issue before. However, I was assured that the problem would be resolved and waited patiently for a response. Unfortunately, none arrived.

After several days without hearing anything, I decided to take advantage of the convenient FB messenger feature and reached out to customer service again. Once more, I was taken through the process of generating a return label, but again, it did not work. The issue was escalated once again, but still, there was no follow-up or resolution to my problem.

In conclusion, while Savage X Fenty offers a great selection of intimate wear, I would caution buyers to only make purchases if they are confident they will not need to return any items. Their customer service logistics are clearly in need of improvement, and I am left feeling unsure whether there is a managing team overseeing the company's operations. While the individual service reps are great, whoever is in charge of escalation clearly isn't doing their job.

When I ordered from Savage X Fenty, I was excited to try out their new lingerie line. However, I found that the regular bras I ordered were ill-fitting and unflattering. This could have been due to my personal anatomy, but regardless, it was disappointing. The one bralette I ordered that was stretchy did fit me well though, which was a relief.

I decided to do an exchange for three of the bras I originally ordered, hoping that the different sizes would fix the problem. Unfortunately, I found that the exchanged bras were also unflattering and uncomfortable, despite the positive reviews on the website.

To make matters worse, I returned the bras on Feb 16th and as of March 7th, the package still hasn't arrived to the warehouse. I've been tracking the package and it seems to have been bouncing around different parts of California and Nevada, without an estimated delivery time.

As someone who primarily shops online, I typically have patience with shipping and returns. However, the delay and lack of information is concerning. It's disappointing that it's taking so long to even get the return to the warehouse. I'm still waiting for it to be processed and for my refund. Overall, my experience with Savage X Fenty has been frustrating, and I hope that they work on improving their shipping and returns process in the future.