Verizon review: Wireless invoicing

I am writing to formally lodge a complaint regarding an unresolved fraudulent monthly charge that has appeared on my Verizon account for the 16 months. My household and business has been a loyal Verizon customer for over twenty‑five years, and it is deeply concerning that such an issue remains unaddressed despite multiple attempts to seek resolution through your representatives.
Beginning approximately 16 months ago, Verizon began adding an unexplained monthly charge of more than $5.00 to our account. After noticing the issue, I contacted our assigned field representative several times. To date, I have received no return calls and no corrective action. In addition, during a recent Verizon chat session, your support agent confirmed there is no record of any order or service placed at our residence or business that would justify this charge. This directly indicates that the charge is fraudulent.
Because Verizon has failed to respond or resolve this matter through normal customer‑service channels, I am now preparing to file complaints with the following agencies:

Small Claims Court
Connecticut Department of Consumer Protection
State of Connecticut Attorney General’s Office