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Verizon review: Upgrade to nothing

M
Author of the review
12:24 am UTC
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After having accidentally destroyed my 20/20 pixel 5 I went in for an upgrade figuring it was time anyway. The phone that I bought didn't end up having NFC which I need for my business so I went back to replace it within the warranty window, the shop had exactly what I needed except that Verizon 17 SIM cards and an esim couldn't get the f****** new thing to work. 6 hours of my day to techs at different levels of Verizon support and I ended the day with less than I started with. What a f****** joke. These guys are so concerned about their proprietary Monopoly b******* that they don't care about actually helping the people who give the money for the basic fundamental services that they should be providing. The entire essence of why a SIM card exists is so that you can transfer it from one phone to another and the fact that that is no longer how Verizon phones work just goes to show that they don't give a s*** about the people they're serving and only care about upgrading you upselling you and making sure that they make a huge detriment on the planet so that everybody can have the latest gizmos and gadgets and they can make jillians for their stockholders.

Claimed loss: $600

Desired outcome: Working phone with nfc tech, the same thing I had 6 years ago that somehow doesn't seem to be possible.

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