Verizon review: Property damage to gate

On a Sunday, September 2, 2026, a Verizon tech requested access to my property due to another customers loss of internet connection. I agreed to allow him entrance to my backyard. At the time, I was outside watering my garden. As he was leaving the backyard, he forcefully pulled the gate shut and broke a board that has the latch attached. I told him I had dogs that need to be secured in their yard. He offered to reattach the piece of board with three screws. I called Verizon to file a claim and shared photos of the damage. The following day without notice, another Verizon tech showed up to look at the gate. He took photos, sent them to his supervisor, and stated it would probably take a couple of weeks before the gate would be fixed. It has been almost 2 months without resolution. I have called Verizon on numerous occasions, been passed around from one representative to another, and finally received an email from the area supervisor. More promises to have the gate fixed. In fact, the supervisor promised to take care of it by last Friday. No communication until today when I received an email concerning the gate. I shouldn't be hiring someone to fix damage done by Verizon. The tech was on my property trying to solve another customer's lack of internet. The fence has weathered and was built in 2021.

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