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2.5 1269 Reviews

Verizon Complaints Summary

478 Resolved
780 Unresolved
Our verdict: Engaging with Verizon, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Verizon reviews & complaints 1269

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10:20 pm EST
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Verizon not for windows 98?

After being convinced by Verizon Online that I need online protection, I downloaded the Verizon Internet Security Suite (VISS) which can be used on three (3) computers once you subscribe. When checking out "system requirements" there was nothing that said VISS wouldn't work for Windows 98 (and I have one old computer that has Windows 98 operating system) but, once I subscribed to VISS and was ready to install in on the computer with Wins98, a message appearred that said "this does not support Wins98. Because I have three (3) computers, if I had known that I wouldn't be able to protect my other computers I would have check around for another security suite that works with Wins98. Some things should be stated up front and not after the fact.

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2:43 pm EST
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Verizon billing practices

We opted for a Verizon FiOS bundle (Cable, Internet, Long Distance) @ $99 a month late in 2007. Since that time they have charged us $140 a month for our bundle plus an additional $29 for HBO aqnd the Movie Channel, services we NEVER requested. We complained once and we were refunded $145 but started again with charging us too much. In addition, they have our billing address wrong as well as other important profile information.

This is a very poorly organized company. Hours on hold to get things corrected that THEY screwed up and then they still fail to correct the issues. Stay away from Verizon FiOS at all costs. The service is fine, but they'll kill you with their criminal billing pratices.

If anyone knows about a class action lawsuit against Verizon, let me know!

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jennajinxy
Camas, US
Feb 22, 2010 8:07 pm EST

I agree! I have nothing positive to say about this company other than the service worked. They cashed my money order then sent me to collections saying they didnt receive it. I'm still finding different billing addresses online and wait on hold for the collection calls forever! Cant wait to be done with them.

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campari
Cranston, US
Feb 23, 2009 3:21 pm EST

Oh My Goodness
I have been going crazy with this company.. Exactly as you. They quote one price of 99.00 for the bundle, tell you the first bills will be high and then you will be charged the 99.00.. yet each bill is wrong and of course always more money in Verizons' favor.
On hold on line on phone for hours on end. No one knows what they are doing. Uncaring supervisors as well.
The service itself for the tv and phone are good but the billing system and personnel are awful. They take 7 steps to correct a simple problem and then it still isn't right. I had our put on vacation hold..instead the girl just cancelled our call waiting and caller ID.. They of course couldn't just put it back, , they had to rebill and rebundle all over again.. Of course now I am getting insane bills.
I am ready to pay the 200.00 to break the contract. They are HORRIBLE

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jalst50
Lansdale, US
Feb 13, 2009 10:40 am EST

I would get in on a class action as well. We have been overchanged number times and they can't seem to fix it.

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11:52 am EST
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Verizon idearc media verizon yellow pages super pages

I honestly did not know the ad was running because there hasn’t been one single call… ever…at all; i’m so glad the rop talked me into this and signed us up. I would like to personally thank idearc media for zero results.

I remember another entry in the notes now regarding the placement of the advertising; that my company would be inundated with phone calls as a result of the advertising resulting in many new customers, even before the first payment was due and how hundreds of people that the sales rep spoke with every day, need and are currently looking for this company’s services. so I want to personally thank your reps as well for the false advertising to sucker money out of growing companies with false claims, fraudulent business practices and false advertising.

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rexs
Las Vegas, US
Jan 28, 2010 5:38 pm EST

I am sorry that you are not happy with yellow pages. I was looking online and found a website that your business can have a FREE ebillboard. Just go to seekshallfind.com. I was talking to my friend Mike and he has a ebillboard and he is happy with his ebillboard.

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Idearc
Middleton, US
Jun 12, 2009 1:46 pm EDT

We are never pleased when one of our clients is unhappy. Please give me the opportunity to review your issue. I promise someone will get back to you within 48 hours with an update. Please provide me with the following information and email back to me at: customerservice@Idearc.com

Your Full Name and Title:

Business Name:

Business Telephone Number:

State in which your Business resides:

Your Contact Number:

Best time to call you:

E-mail address:

Brief Complaint Description:

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7:35 am EST
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Verizon complete outage no tv, internet or phone service

Verizon Fios has been out for more than 16 hours now. No phone, No internet, No TV. And I cannot reach anybody in Verizon to find out why.

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Update by chackogroup
Dec 17, 2008 12:17 pm EST

Update: Finally able to get through to VERIZON FIOS. I had to go back home and go tthrough their so called "trouble shoot" drill. Finally said, what I already knew, there is a "physical break" on fiber.
They can send a technician only tomorrow. And some body has to be home between 8 and 10. Why do they need somebody at home, if they are repairing the Fiber. They installed the fiber in backyard without me.
I am done with bundled deals and Verizon. I had terrible billing problems before.
Will get Time Warner for internet, DIRECTV and Vonage. At least all won't together.

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4:33 pm EST
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Verizon refer a friend

referafriend program is a big scam i refered 3 friends they all got installed
and love the service however i was to recieve 150$ for each referal
but to this date everytime i call no response no solution. i
checked the website and all my friends orders are still pendig it's been 3 months. a big ripp off

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robert j
Bronx, US
Apr 09, 2009 8:14 pm EDT

i want to know where my refer a friend money is? its been almost 2 months and i have gotten 0 dollars. is this a big scam? if it is i will write to better business bureau and consumer affairs dept.

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robert j
Bronx, US
Apr 09, 2009 8:12 pm EDT

i refered a friend its been almost 2 months. i have not received anything yet. i will not refer anyone else until i receive my 150 dollars. i left an email on april 6th and have not even gotten a response. is this a scam? please answer my email and send me my 150 dollars. signed an unhappy customer...

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8:27 am EST
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Verizon verizon can charge you for service even if you don't have it!

I purchased the phone including the plan one and a half years ago (Around June 2007) . A year into the contract i was out of college and had secured a new job in a new location, i got none or barely any reception in the area. I called up Verizon - spent a lot of my time on the phone with tech support/ customer service - they could NOT resolve my issue. But as stated in my contract they are only obligated to provide me with service in my "home location" or "primary location" and it has to be inside (not outside) even though i spend almost 10 hours of the day at work. Several months later i started to experience trouble at my "primary location", after more then a few phone calls a troubleshooting ticket was put in to test the service at my "primary location". Nobody informed me of the progress, not a phone call, email or text. Finally i called up and they said that they had determined that there was no network issues in my area, they also noted that they did not test the network in my primary location because they were not able to step foot on my property as required by law.

Wait a minute though, i signed a contract which agreed to provide me with service at my primary location, but they couldn't even test its availability there? Verizon has a contractual obligation to provide me with service yet they failed to do so. Yes Verizon my "street" or "area" has service but i do NOT. I often have to make calls off property or while driving at a huge inconvenience to me. They were convinced it was my phone, so they sent me a new phone, not a working phone of course, a broken one - the phone's screen went completely white. So then i had no service AND a broken phone. I had to send that one back to to get it replaced. They still refuse to cancel my contract. If they had sent a technician to my house they would see that i don't get any service at all. They are not holding up there end of the bargain. I am frustrated and upset, i will not be reimbursed for the hours i spent with them on the phone nor the trips to Fedex to return the phones and despite Verizon's claims i still have no service at my primary location and they want me to play the early termination fee.

Additionally i have to put up with the pain and frustration of talking with different Verizon employees at all hours of the day - some gave me a lot of attitude and were very rude. I have spoken with over 5 customer service representatives and over 5 "engineers" many oh which who had a thick accent, making hard for me to understand anything they were saying. Each time i had to re-explain my entire story. This is a cutout from their ''Worry-Free Guarantee ''If you ever have a problem, it becomes our problem the first time you call. No run-arounds, no hassles. If your issue can't be resolved during the course of your first call, we will take the responsibility to get back to you with an answer.'' No Verizon the problem is you want to charge me bogus fees and take my hard earned money so your board members can all have there own private jets. Seems to me corporate Verizon spends more time playing minesweeper then serving there customers.

Ultimately Verizon can keep you "locked" into a contract if you have service in the "area", i plan to file complaints with the BBB and the FTC, hopefully Verizon will no longer be able to get away with this.

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Nina
, US
Jan 15, 2009 2:38 pm EST

I purchased the phone including the plan one and a half years ago (Around June 2007) . A year into the contract i was out of college and had secured a new job in a new location, i got none or barely any reception in the area. I called up Verizon - spent a lot of my time on the phone with tech support/ customer service - they could NOT resolve my issue. But as stated in my contract they are only obligated to provide me with service in my "home location" or "primary location" and it has to be inside (not outside) even though i spend almost 10 hours of the day at work. Several months later i started to experience trouble at my "primary location", after more then a few phone calls a troubleshooting ticket was put in to test the service at my "primary location". Nobody informed me of the progress, not a phone call, email or text. Finally i called up and they said that they had determined that there was no network issues in my area, they also noted that they did not test the network in my primary location because they were not able to step foot on my property as required by law.

Wait a minute though, i signed a contract which agreed to provide me with service at my primary location, but they couldn't even test its availability there? Verizon has a contractual obligation to provide me with service yet they failed to do so. Yes Verizon my "street" or "area" has service but i do NOT. I often have to make calls off property or while driving at a huge inconvenience to me. They were convinced it was my phone, so they sent me a new phone, not a working phone of course, a broken one - the phone's screen went completely white. So then i had no service AND a broken phone. I had to send that one back to to get it replaced. They still refuse to cancel my contract. If they had sent a technician to my house they would see that i don't get any service at all. They are not holding up there end of the bargain. I am frustrated and upset, i will not be reimbursed for the hours i spent with them on the phone nor the trips to Fedex to return the phones and despite Verizon's claims i still have no service at my primary location and they want me to play the early termination fee.

Additionally i have to put up with the pain and frustration of talking with different Verizon employees at all hours of the day - some gave me a lot of attitude and were very rude. I have spoken with over 5 customer service representatives and over 5 "engineers" many oh which who had a thick accent, making hard for me to understand anything they were saying. Each time i had to re-explain my entire story. This is a cutout from their ''Worry-Free Guarantee ''If you ever have a problem, it becomes our problem the first time you call. No run-arounds, no hassles. If your issue can't be resolved during the course of your first call, we will take the responsibility to get back to you with an answer.'' No Verizon the problem is you want to charge me bogus fees and take my hard earned money so your board members can all have there own private jets. Seems to me corporate Verizon spends more time playing minesweeper then serving there customers.

Ultimately Verizon can keep you "locked" into a contract if you have service in the "area", i plan to file complaints with the BBB and the FTC, hopefully Verizon will no longer be able to get away with this.

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gerald chittenden
Hemet, US
Oct 17, 2009 7:01 pm EDT

I am getting no response, not surprised

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gerald chittenden
Hemet, US
Oct 17, 2009 6:56 pm EDT

I am paying for DSL and my service takes 15-20 min. to open, WHY?

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verizon customer
Hollywood, US
Oct 17, 2009 6:18 pm EDT

I am among the thousands of unhappy Verizon Wireless customers. Recieved a Blackberry Storm by mail. Activated by an in store representative, only to later find out that I was being billed for a Data Plan subscription that I was not informed of beforehand, and that I did not accept. Attempted to return the phone numerous times, and have dealt with Customer Care a half a dozen times. Its been 8 months.

Finally I discovered how to reach the Executive Relations team at Verizon Wireless. They are the only ones who can help resolve your problem, short of having an attorney contact them. BTW, I subscribe to Pre-Paid Legal for $35 a month, and their attorneys at no additional charge, will contact Verizon Wireless. Find me on twitter.com/verizoncustomer .

Share your experiences online and then email me at verizon.sucks@yahoo.com . I will forward you important contact information to reach the real decision makers at Verizon Wireless, the Executive Relations team.

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baklavalava
Juneau, US
Jul 01, 2009 11:41 am EDT

"There" generally refers to a location (i.e., over there). "Their" implies ownership (that is their car). "They're" is a contraction for "they are". Now, what college is it that you graduated from? Think I may just file a complaint with the BBB for allowing students to graduate with grammar skills less than that of a second grader. Sorry to be harsh; just a pet peeve of mine...as well as is people who have nothing better to do with their time than complain. Enjoy your life! Don't focus on the negative! Make a positive difference in the world! There is too much pain and suffering as it is - no need to add to it.

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1:58 pm EST
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Verizon dsl service stinks

I have tried for 2 months and at least a dozen calls to Verizon to get them to cancel the "additional" webspace I purchased. Each month they promise it's handled and nothing happens. No refund but the charge stays. It's amazing how easy it is to add the additional webspace but impossible to get it removed. To date it still isn't removed and their "on-line" idiots keep sending me to billing who sends me to Customer service who sends me to tech support who sends me to billing who sends me to CS and on and on. I really hate Verizon.

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8:27 am EST
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Verizon fraud and scam

We have the family plan with Verizon Wireless. We bought two phones in June 08. One phone we paid full price. Then without my knowledge, Verizon credited our account $50 and said you get $50 credited to your account for this phone and extend your contract for one more year. I didn't agree to this. Then my daughter has had problems sending and receiving text messages with this phone, it's a Motorola, every since she has had it.They said 'Oh, the software needs updated'. The phone was only three months old, why didn't they put updated software in it to begin with? So the IT guy said we've done this and your phone is good to go. Guess what, we're still having problems. Then today, I find out from another customer service rep at Verizon, they really didn't update the software because it has to be taken in to a store location to have that done. She admitted the IT guy lied. On our other daughters cell phone, the second phone, it's a razor and it was purchased in June also. The screen is blank and cannot she if she has a text, voicemail or who is calling. These phones are only three months old so we shouldn't be having software issues or any other problems. Neither of these phones have been dropped or ever gotten wet. It is manufacture problems is what Verizon told me. So since Verizon is selling these phones why do they not have to be held accountable and make good for the junk phones the consumer's are receiving. Not to mention paying good money for? Instead they blame the manufacture but that doesn't help us any whom is holding the junk phones Verizon is selling to people. Just an idea: could Verizon be doing this so that customers will upgrade then have to sign a extended contract? I have been dealing with these issues and trying to get these phones replaced but Verizon wants to replace them with refurbished phones. I wonder where & why they have so many refurbished phones? I paid for a new phone not a used phone that obviously didn't work either or else it wouldn't be refurbished.

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foot-printz
Whitman, US
Oct 04, 2010 3:17 pm EDT

Im stuck with verizon and hate them. Smart phones need for speed game becomes preloaded. I was charged for this game because it was opened. they could not show that I had played this game and after much dispute they credited my account. They know consumers of a Smart phone will be overwhelemed and easy targets hense why when I disputed this charge they quickly changed tone. Also on my other line theyre have been monthly charges for tetrus & pacman that i have never played and have no way to my knowledge to prove i never down loaded. Worst service ever. I am not completely paranoid of all cell phone games that I dont even understand how they are so called downloaded!

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Wyzird
, US
Aug 26, 2009 1:03 pm EDT

Verizon has ripped me off too. I paid a one time fee for a game, was supposed to be unlimited uses. I have been billed for it every month since. Verizon simply lied when I contacted them. What awful service. There should be criminal charges filed against Verizon for fraud!

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5:37 pm EST
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Verizon multiple nuisance status reports

Example message below. Since Saturday, email msgs to about six or so friends of mine--ALL of whom are Verizon clients--have resulted in multiple (over a hundred is 24 hours) and continuing Delivery Status Notifications. (Similar msgs to other friends do not generate delivery problems or notices.) Note that the subject is not listed. If Verizon cannot clear up this backlog soon, I'll have to take this problem to Federal authorities. Russ Breighner [protected]@comcast.com

This is an automatically generated Delivery Status Notification.

Delivery to the following recipients is still underway after 34.3 hour(s):

* [protected]@verizon.net

Will keep trying and contact you if the message can't be delivered permanently.

Reporting-MTA: dns; QMTA03.westchester.pa.mail.comcast.net [76.96.62.32]
Received-From-MTA: dns; OMTA13.westchester.pa.mail.comcast.net [76.96.62.52]
Arrival-Date: Sat, 06 Dec 2008 12:25:40 +0000

Final-recipient: rfc822; [protected]@verizon.net
Action: delayed
Status: 4.1.1
Last-attempt-Date: Sun, 07 Dec 2008 22:46:16 +0000

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Pat
N/A, US
Dec 10, 2008 5:48 am EST

the same thing was happening to me. I think they finally fixed the problem as I can now email my mother. They accused her of blocking me and her grandsons. I would like to know why when I send emails to everyone in our family, everyone gets them EXCEPT my mother who gets it several hours later (if at all). The question was asked to customer service and they're reply was to do a few in the TO: and the rest in CC:...well guess THAT fixed it...we don't know so do it this way and that's it

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brewjaz
Mechanicsburg, US
Dec 09, 2008 6:52 am EST

I have Comcast broadband and have the EXACT same problem. EVERYTHING I sent within the past week to my friends with Verizon.net has been undeliverable--I get the same message stating they have been trying to deliver, but cannot.

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5:00 pm EST
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Verizon terrible store customer service

This store has the worst customer service! you have to wait forever then you get the privilege of dealing with rude clerks in the tech support area. I took a phone back 4 times to get it replaced. the # old grumpy male tech was going to exchange it out for another one and had started the process then rudely accused me of getting it wet. when he came back he claimed the phone had been wet and the warranty was voided and they couldn’t do anything. I don’t know what this jerk and miles the manager did to the phone but obvisously it was exchangable at the tech desk. miles said he would do me a favor and offer me another phone at a 1yr price, hahaha. I called the vzw 800 number and spoke with a supervisor who valued my business and offered to replace the phone free of charge or allow toward a different phone.

This store has an attitude problem, in today’s economy they should be greatful for us customers instead of prancing around like they are on top of the world. their world can crash tomorrow too like many retailers! miles the manager had a good time going around telling all the other mgrs and employees about me while I was on the call with the 800 number. they would look at me and talk, laugh, shake their heads, etc… the female mgr there needs and attitude check, she thinks she’s god’s gift to the world, she needs to look in the mirror before she leaves her home and loose some fat! with attitudes and service like these idiots hand out at this store I will laugh the day I drive by and see that store closed. these managers will be scratching their butts wondering why it closed! idiots!

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flappy
horton, US
May 26, 2009 7:18 pm EDT

I can't disagree more. As far as the first idiot goes, there are stickers in your phone. When the phone gets WET THEY TURN RED! There is no if's ands or but's about it. I used to work in the cell industry and almost EVERY customer "doesn't know how there phone got wet. What a crock of ###. I usually gave people the benefit of the doubt...but if they were acting like an ### like you seem to have then it's over. Why can't you just treat people with respect jerk. Why was the man grumpy? probably because he has had to deal with a bunch of ###s like yourself! The second person is quite a laugh. Give me a break. Everytime. I don't believe it. On efinal thought. Why is it that ANYONE I know in the industry still has NO problems with their phones for the life of contracts? I just think most cellular customers are jerks and really have no clue why there phones do what they do. I would try and explain why the issue was and most of the time the JERK standing in front of me just wanted the phone replaced. I think maybe YOU went back 4 times because YOU really have no clue and did not want to listen to the tech. Get a life

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Janenee
York, US
May 15, 2009 12:28 pm EDT

Verizon store in the York Galleria mall in York, PA is EXACTLY the same! The managers stand around and watch... they can't possibly HELP customers... they are far too important. they need to "supervise". I bought a new phone and when I asked the guy behind the counter a question about set up, he told me I had to call Verizon customer service... I said, "I thought you WERE Verizon customer service!" I had to call the 800# for help while standing in the Verizon store. And they ALWAYS screw up my account information... I've never been in there that they haven't messed up my account.

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10:18 am EST
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Verizon lazy drivers and service sucks!

I purshased a cell phone from verizon that I paid full retail for. it was over $300.00. it was guaranteed delivery for the 4th of december by 7 p. m. well 7 p. m. came and no cell phone.. so I called the 1 800 go fed ex number and explained that I never got my phone.. the response I got from the woman that could hardly speak english was that I phone was back at the station. when I asked y it wasnt delivered she said that the driver had too many packages to deal with.. lol to really make me more angry was her next stupid repsonse that I could go pick it up at the station.. I live almost 2 hours away and besides that it wasnt my repsonsiblility. so I called the station to talk to a manager and he alpologized to me and told me that he would send his driver out at 7 am earlier than normal to have my packaged deliverd first thing in the morning between 8 and 10 am.. well 10 a. m. came and no package... so I call back and there response this time that they would try to get to me sometime today and that if it looked like they couldnt make it I could meet them somewhere to pick it up.. I have never heard such crap in my life.. this is the worse service I have ever had... ppl should not use fed ex.. us ups.. they are more reliable.. I would have a better chance getting my package if they would have had a 4 year old bring it to me on a bicycle. this place should be shut down for their incompacy and their stupidy...

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David L. Bryant
Alvin, US
Dec 12, 2012 4:17 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I want to cancel both insurance policies on the two cell phones. This has been a big hassle tiring to cancel my service and needs to be canceled now! This process is very difficult to cancel a policy because the amount of customers being bamboozled into this insurance policy. I feel this is a uncredible company and needs to be investigated by the better business bureau.

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louise a wilson
Hammondsport, US
Jan 05, 2011 7:35 pm EST

i sent in a used cell phone over 6 months ago wiyh no words from anyone i think its been long enoughfor either my money or send the phone back to me.

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Brianna
,
Sep 15, 2008 3:53 pm EDT

Signed up on stolen cell phone number please remove immediately. Grandma is NOT happy!

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4:31 am EST
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Verizon fraudulent practices

I ordered Verizon 3 MPS DSL. The mailer said 1st 6 months free and second 21.95 with year contract for new customers. I have written 11 e-mails, visited local office, and been on phone 12 times. I got two bills for 74.56 each. This was a mistake. i mailed copy of flier to them. When you call they give you to someone in Nigeria who barely speaks English and reads from a script. Ask a question and they say wait let me finish and they lose place and re-read script. You tell them problem and they say we do not handle that and transfer you to billing. If you get through as 9 out of ten times you get hung up on after 20 minutes, you reach sales where you explain problem after they pitch phones and TV. They then apologize and say they have to transfer you and you get disconnected.

Now being 2nd month and they threaten to turn off (They have cell phone number and cannot turn off as they are as dumb as they sound) I gave 1 more chance and they did same thing. Tomorrow i am going to Comcast who i should have never left and for leaving Verizon will get the 14-15MPS for 29.95 a month for 6 months. They have no tech support, anyone who can help you, or know which way is up. Since they have no SS number my credit will not be affected but what a pain. I am 6th person to go back to Comcast. verizon is a rip off. they have no specials and when you get wrong bill no one can help. Stay away.

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queenofmeanest
Houston, US
Dec 11, 2020 9:46 pm EST

Like you, I have been there. I had to file a formal complaint against Verizon with the NY Attorney General. I am sick of this company and unfortunately I have until December 2021 to continue to pay they off. Customer service was very rude and she demanded when I was going to pay and I told her that I will pay when ***** ****. I hung up. Eventually, it had to take someone to clean up their monstrous error and sad to say I cannot speak to that person again. I keep getting a different person from the executive office.

They did 17+ credit searches on my credit report and they still refuse to remove their errors.

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9:40 pm EST

Verizon poor service & program guide

FIOS lack of service is crazy. I called in to their service center and told them I wanted to make a complaint. I was told they did not have a complaint call center. I would have to send a "letter" them them via the US mail. I did send a 2 page letter to them, but never heard anything from them.

Their on-screen programing has to be set up by a idiot. It does not make since, it is hard to read and so slow that it is almost worth it to rent a movie than to try to watch their on-demand programming. The "favorite" feature hardly works. It adds channels that are not favorites and removes channels that are. You can re-program it and it still messes up.

We were told that the screen wouldn't ever freeze and it does. We were told that they wouldn't rearrange the channels and they have done so at least twice within 18 months. This last time they moved several HD channels to a new level that you have to pay for. Along with paying extra for the HD box you have to pay extra for some of the HD channels.

When the time comes we might just make a change to another service. They might be just as bad but I don't think that I need to spend my money on Fios anymore.

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9:21 pm EST

Verizon phones not working for 4 days, each day it's suppose to be fixed, two business lines are still not working as of 10pm 12/4/2008.

Verizon support is non existant! Since I started with their "triple play" service, I have had problems. Two business telephone lines do not work. I notified Verizon Monday, and each day they tell me it will be fixed the next day. As of now 10PM 12/4/2008, my phones are still not working. Each time I call the Verizon help" number I can't speak to anyone who is able to help me.
For over nine months Verizon was nopt able to correct a problem with our DSL service. We had all kinds of people here including supervisors, but to no avail! Finally one serviceman came out and found something to correct the problem.

Verizon has been the absolute worst company to deal with for any support. Please advise me how I can get some help-support to correct the problems.

It is NOT fair that this lousy company dopes not support you once you have contracted for their services. They have you by the b----!

I look foward to your response at your earliest convenience.

THANK YOU

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8:13 pm EST

Verizon damage to tv

My verizon cable box and DVR locked up on several occasions over a few months- I would always call tech support and they would get me up and running remotely- no prob. The last time my box locked up Verizon had to send a tech out to fix the problem. The Tech confirmed the box was bad and in the process of breaking the box burned my HD port on my TV out. He stated it would be hard to get Verizon to pay but he had seen it happen before- the tech stated the box definitely burned my HD port out. The tech tested my TV and several boxes to confirm the original box and my HD port were bad.

The tech was correct- Verizon refused to pay to fix my tv and stated the tech never told me that the Verizon box burned my HD port out. Verizon said they had documentation from the tech that my tv's HD port didn't work and that the box when tested was fine.

The Verizon customer agent told me my tv burned the box out, that I would still get HD quality without use of the HD port- lye. I tried cancelling service 4 times and this particular retention specialist totally coerced me into staying. I can't believe verizon is so deceptive and minipulative. I just want my tv fixed so I can watch HD.

Im embarrassed that I let verizon keep me as a customer- they are very sorry and will say anything to keep the business.

I was told many lies about service packages for internet, tv and phone and spent over 7 hrs of my life in the verizon phone que. Verizon sucks- I don't understand why they cant just be honest. Don't they realize that treating people right will only prosper the Verizon company.

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Mad as hell
,
Dec 21, 2007 12:00 am EST

Verizon really sucks. Customer support is really really poor. Prepare to wait a least 30 to 60+ minutes to get your issue resolved. Call drops... call forwarding to other department... wrong phone numbers given out. They take your money and don't deliver the good they promise.

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6:42 pm EST

Verizon slow and sucks

Ok, I have had verizon fios for a while now. not one complaint. until a few months ago that is. I hate fios. everytime I open a browser it says "cannot find page" or "error" and I just want to catch up with old friends or watch youtube or god forbid *gasp* I have homework. I have to click refresh 1042823 times before it actually works. I hate hate hate verizon fios. so all those fios people out there, you fail.

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kestler
, US
Sep 30, 2011 11:42 pm EDT

verizon online gaming speeds are garbage!

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UnhappyPlanoCustomer
Plano, US
Jan 24, 2011 1:52 pm EST

I agree about Verizon Fios Advertising. I spent almost double to get the 25 MB service. I just found out that the actual Megabytes per second speed is about half that. I've tested it on Speakeasy, McAfee, and CNET Bandwidth Meter, all with the same results. How Verizon can get away with this misleading advertising is amazing. It seems that the federal or state government ought to regulate them and fine them.

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DKJohannes
, US
Aug 04, 2010 8:49 pm EDT

I've had Verizon now for 6 months, what an experience ... they ruined my HD TV during the install by hooking up the sound to one of the three color inputs. The tech asked me to help him adjust the picture tint because it was GREEN! After I fixed the problem for him, the picture was permanently screwed. There is a black space at the top, the color is off and there are areas on the screen that remain orange all the time. We were told that Verizon would pay to fix or replace the TV at the time but to this day, no results. Now my wifes new lap top is in such bad shape after being infected with viruses that it will no longer boot up. My desk top is so infected that it took three tries and finally cut and paste to get this site to come up without being redirected to a never heard of sales site. I spent four hours on the phone with someone in India from McAfee fixing the problem and sacrificing applications I've had for years only to have it return the next day and begin deleting McAfee. A virus that destroys the virus protection from Verizon? sounds impossible ... but it did it. I had to reload windows from disc just to get the computor to boot.
I'm having the same issues as others, with it not connecting to chosen sites, failing to connect to the internet and just being incredibly SLOW! We have a two year contract after switching from Comcast and now have to figure out how to get out of the deal without a penalty.
I HATE VERIZON! And this is a huge problem now that they have everything with them ... both cells, home phone, internet and HD television with DVR. (there is another problem ... TV)
The television is sporatic, the sound drops out when the action gets fast and their on demand feature is so slow, you think you failed to hit the button so you hit it again ... and again ... and again, only to find out that everytime you hit the button, it registered. It was just so slow, that it took 30 seconds to work ... now you have to go back ... and back ... and back!
The phone system installed in the garage on the wall calls my cell phone over and over 16 times once a month. I've reported this and was told that it's not possible. It does it even when disconnected from my home phones! The calls are logged by the website and appear on the bills, but Verizon still says that it's not possible.
And here is the final problem with Verizon ... They treat me like I'm STUPID! I'm not stupid, I'm a college grad with backgrounds in electronics, mechanical engineering and an automotive master technician. I can list more qualifications that prove I'm no dummy, but you get the idea.
Bottom line ... I want out of my contract ... the money saved by going to Verizon has been MORE than spent replacing hardware and [censor] damaged by their crappy system. I want to go back to Comcast ... at least they never destroyed anything. If you haven't switched from your current service yet ... do not go with Verizon! They SUCK!

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Shawn1234
, SY
May 23, 2010 12:50 pm EDT

Totally agree - verizon fios is a SCAM. "Actual connection speeds may vary" is placed inconspicuously at the bottom of every page they have their speeds on. Verizon is a corporate giant that does not give a crap about their customers. They are the only game in town and they know it so they screw you with a giant smile on their face. I have the "fastest" plan they offer and I rarely see DL speeds over 1.2 MB/sec. They advertise 15MB/sec on their SLOWEST PLAN!

Just try and call someone in support - you'll get a 7 dollar/hr college kid who will read you a script and remind you that "actual connection speeds may vary"

But, they'll keep getting bigger. They'll keep paying their lawyers to come up with ever more subtle ways to legally mislead the public and WE WILL KEEP BUYING!

Verizon customer? Good luck!

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Dennis Frink
, US
Jan 18, 2010 11:10 am EST

I am not impressed, FIOS is not faster then the Verizon Hi Speed Internet I had, I dont care what the so-called Speed Test Shows. Takes Internet web page (i.e. CNN) over 15 secs to load

CableisFaster
CableisFaster
dont matter, US
Jan 16, 2009 3:47 pm EST

Well, I would have to agree with you. I already had Optimum Online Internet and wanted to switch to Verizon FiOS because of all their "hype" about it being 10x faster than cable. I even asked 2 different sales reps BEFORE I agreed to have it installed and asked them to clarify if their speeds of 10/2 were 10 MegaBYTES or 10 MegaBITS (big difference) and both stated 10 MegaBYTES per second. Hmm, After having everything installed and then once again asking the technician in person - same question - same answer - 10 MegaBYTES per second.

Gee, what do you ya know? NOOOOOOOOOO! It's 10 MegaBITS per second! And after testing on speakeasy.net I was getting 1.3 MegaBytes per second compared to my cable which is between 1.8MBytes up to 2 megabytes!

I kept it for 2 weeks and then during that time I would have the same problem as above complaint - "cannot find page" - "check with your ISP page unable to load" - etc...etc... and this was happening on a regular basis for the 2 weeks. Looks like I made a mistake...sooo called up Verizon and cancelled.

#1 FALSE ADVERTISING
#2 POOR CONNECTIONS/SPEED
#3 They use YOUR existing coaxial cable to connect to phone/internet/tv...? and this is NEW technology?

Alot of hype for NOTHING!

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8:38 am EST
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Verizon overcharged

We have consistently been over billed, charged for text messages that were already included in our service and charged different rates for the exact same taxes and fees for each phone. Repeated attempts to resolve and contact Alltel have resulted in them telling us 'someone would get back to us' about why the taxes and fees were always inconsistent and over.

We were told it must be 'your phones' when we pointed out multiple discrepancies and billing for text messaging that was covered under our plan - and issued a credit for that month. But if we don't watch each month the do it all again and only resolve a small percentage of issues after HOURS of phone calls. Nothing we do resolves this problem.

We would be very happy to join ANY class action lawsuit against alltel regarding improper charges and over billing.

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Craig
, US
Dec 11, 2008 11:50 am EST

We have consistently been over billed, charged for text messages that were already included in our service and charged different rates for the exact same taxes and fees for each phone. Repeated attempts to resolve and contact Alltel have resulted in them telling us 'someone would get back to us' about why the taxes and fees were always inconsistent and over.

We were told it must be 'your phones' when we pointed out multiple discrepancies and billing for text messaging that was covered under our plan - and issued a credit for that month. But if we don't watch each month the do it all again and only resolve a small percentage of issues after HOURS of phone calls. Nothing we do resolves this problem.

We would be very happy to join ANY class action lawsuit against alltel regarding improper charges and over billing.

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Derek
, US
Jul 18, 2009 3:17 pm EDT

Alltell overcharged me on my phone bill every month they double and triple charged me and when you call to get help they don't even try to help. I got help from one person and a reference number for fixing it and the next bill was tripled and when i called with the refrence number they said that it doesn't matter and they won't do anything about it. terrible company.

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Gabriel
, US
Aug 05, 2009 7:55 pm EDT

False advertisement. Alltel tells you they have nation wide coverage, but they fail to tell you that you can still be charged with roaming charges. There is no federal regulations so they can and will deceive you with every loop hole they can find.

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Lukewaxer
Ajo, US
Jun 29, 2009 11:23 pm EDT

Class Action Lawsuit?

I'm there! When and where?

After getting new service to two new phones and being assured that we would get two things like NO texting, and a billing cycle that allowed us to pay at the beginning of the month. We signed.
Now we are getting double billed without recourse, an $80.00 per month bill is now $160.00 per month.
We applied for a waiver, it was denied.
We need a cell phone. And with Alltell being the Only provider in our remote area, we feel like they are stealing from us and laughing at us. So, it looks like the only thing to do is deny the bill and bring the phones back with all accessories.
Bite the bullet and pay the Hopefully only $200.00 early disconect fee.

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7:09 pm EST

Verizon unnecessary charges and scams

Getting text messages that are being sent that should`nt be sent dont need to be sent and beging charged to statement that dont need to be there i dont appreate what is being sent to the phones and i want it to stop now and i also want what is is beging sent on the phones coimplely taken off i dont want it to be on the statement on nothing i do not want you to have none of the text messages at all i want it to toalty stop completly

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10:32 am EST

Verizon long distance overbilling

I recently had Fios installed in my appartment. They were six hours late. The actual Fios product is good. However, customer service is a nightmare. I have spent a total of 6 hours trying to get over $25o worth of international phone calls reversed on my statement. Verizon says these were operator assisted calls but they the "high tolls" department blocked my access to international phone calls for security reasons. There were no security issues. It seems verizon does this often. They block your long distance temporarily forcing you to contact the operator for help. This then become an operator assisted call and they charge you $2.00 a minute. When you call to try to resolve the dispute, collections does not know how to resolve it and they've dropped me four times forcing me to call back again and again. If you have Time warner or RCN - it might be worth dealing with a product that may not have all the bells and whistles but has better support.

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11:54 am EST
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Verizon fraudulent charges

On June 16th, I could not get onto my internet. When I called Verizon tech support, they couldn't see why I was unable to get on. I was told by a Verizon worker later that a code they saw at the office showed there was a problem and they would send someone the following week at no charge to me. That week, I called and was told there was no appointment and that I would be billed if someone came. So I was forced to go to another carrier for internet. The Verizon Co. said that I asked to cancel my service. I explained that they needed to show my service as being canceled because of non function. I have been billed and billed since then. I feel that some government agency needs to help people who become victims of outrageous billing and bogus charges to the customer. I went to the Attorney General and waited 6-8 weeks to hear that Verizon didn't respond and that I could go to small claims court. I don't know that I can do that . I'm on a very small income. Is there anyone or anything that can be done about these unethical billing practices. Bottom line, I did not cancel my contract. Verizon refused to help me without getting more money.

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CHARLES, S
,
Apr 28, 2008 7:19 am EDT

I was angry to see that i received a email from my credit bureau stating someone tarnished my credit report with negative infomation. When i investigated it further, I found AFNI had put the information on my credit report with. After calling them, this was no doubt a fraudulent account with Verizon, but what frustrated me more was that this was handled poorly, there was no attempt made to contact me at my correct address before it was put on my report, there was a fraud alert on all 3 reports but was overlooked. What was worse was the way the call was handled, their professionalism and the service reps' lack of knowledge and repsect. Overall a bad situation. I had to ask for a supervisor to handle the call! and now that i see that i am not the only one with this issue with AFNI and their fraudulent accounts, i feel that the Better Business Bureau should investigate these complaints with both AFNI and Verizon

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