Verizon review: over charging!!! ( 1 comment)

To whom it may concern:

My name is Samuran Aykurt, I am a Verizon customer whom recently ordered Verizon Fios back in September 2008. At the initial contact with Verizon Fios I requested 3 standard boxes. Installation of the 3 boxes was a success although the day of installation I realize I needed another box. I contacted Verizon asking them the process of ordering another box. At the time I spoke to Mr. Mohammad. The only information that he provided to me was that I would be responsible for $5.99 a month for the 4th box. I specifically ask the customer representative if any charges apply other than that, his response was “NO”. Therefore I agreed for another box to be installed. At the time of installation there was no receipt or slip of any sort handed to me by the technician. The only item I received from the technician was the box.

Two billing cycles pass and I see an outrageous charge of $81.37 along with another charge of $19.99 all of which I did not understand. I call Verizon and it was explained to me that I was charged for the service of the 4th box I had ordered in which I specifically cleared up with Mr. Mohammad that I would not be charged for. The customer service representative, Ms Benson said she could not credit the $19.99 charge for the internet service but will credit $83.33 for the technician installation. I was satisfied with her helping me. Later, the credit was denied by your department.

As a customer of Verizon, I am asking you to credit my account of $83.33 today. I was given false information about the charges. My reason is when I asked specifically if any charges will apply for the 4th box I was told NO. If y our customer rep. provided me with the correct information, I would not have made a request for the 4th box. I feel I have been cheated by Verizon and requesting for your help to maintain me as your customer.