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Verizon

Verizon review: mobile service

R
Author of the review
3:52 pm UTC

We had to switch to Verizon because where we moved to it is the only service that provides halfway decent mobile service. We went to a Verizon store with brand new, unlocked smart phones and therefore we required no contract. Although we already owned our own phones, were not signing on to a contract, were not financing anything, and paying the set-up fees and first month in advance right there, Verizon refused to give us an account unless we gave them our social security numbers. Verizon did not need our social security numbers, it just wants everyone's social security numbers. Although the store employees were nice and did their best to help us, Verizon treated them like children, and after almost two hours in the store waiting while the employees wrangled with some off-site Verizon department, we had to pay a $1200.00 deposit that Verizon keeps for one year, plus the set-up fees and one month's service in advance in order to set up an account without providing our social security numbers. Verizon is violating the right of Americans to share those numbers with no one other than the government and our financial institutions and endangering its customers by making us more vulnerable to identity theft. By the way, since the new Verizon account of less than a couple of weeks, we are receiving phone calls from other countries and our credit card had to be shut down for fraudulent transactions on it.

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Verizon is ranked 6 among 239 companies in the Telecommunications category