Verizon review: Cell phone area outage

It took forever to talk to a real person and all he wanted to do was check setting on my phone. There has been a problem with cell coverage area for several days. Multiple neighbors cannot use their phone unless on wifi. There is obviously and outage but no one at Verizon knows what to do. I've had Verizon for several years but if this is customer service now, I'll find a new carrier. Absolutely awful AI assistance too.