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Verizon purposely charged a card that I'd told the csr to remove a week earlier. I replaced that card with a new card, paid the previous bill and verizon turn around and charges the old card and not once charged the working card on file. As a result they charged 46.00 in late fee's and returned check fee's and on top of that removed me from the auto pay to rescid my discount and would NOT allow me to re-enroll. I asked the csr why was the other card on file ever charged? She said it was invalid and I told her I just paid the bill so how is it invalid?
Claimed loss: 20.00 autopay enrollment discount removed as a result of returned payment. They had a valid card on file yet did not charge.
Desired outcome: restore my autopay and refund my lost discounts from the previous periods when I was wrongly removed from autopay because of an accounting error on verizon' behalf.
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