Verizon review: Bill - claims of free iphone 14 plus

On 8/8/23 I ordered 2 iphone 14 plus' overnighted to me from Verizon. They arrived as expected but they charged the taxes and fees to my credit card which I was not expecting as these phones were "free" when you subscribed to their "unlimited" plan for 36 months.

My first bill came and I was charged for the phones with no associated credit which I was told would occur each month. When I called to dispute the charges, I was told that the charges would be negated after 2-3 months of billing cycles.

Doesn't this in essence extend the contract by 2-3 months and is this legal?

Also this is not what the sales representatives told me - they said that it would be a charge and credit on the billing statements but that is not what happened on the first billing statement. Am I obilgated to pay this and if I don't choose to can they hit me with late charges?

They also did not tell me that in order to get the second line for $70 I needed to subscribe to automatic payments. I do not wish to do so. The port process was so horrible it took 4 days to be brought over and it was mostly due to bad information from a very nice Verizon rep who did not know what she was doing. As a result I'm paying for 4 days of Verizon service that I did not have (8/8 to 8/12)

Horrible communication during the selling process.