Verizon review: My customer experience

Good afternoon, I will make this simple for you. Has not been simple for me. An account holder for around 15 years and spent tons of money.

1. Was looking to upgrade (phone is paid off but has no value)

2.Stopped at Verizon store and was offered the deal on the table that was texted to me.

3.Phone was not in stock so I decided to wait until I got home.

4.Noticed that new or add a line customers were getting better deals.

5.What is the difference from add a line and new customers from a customer that has been there and paid off his agreement? Nothing because I can take my line and leave just like another consumer.

6.Spent an hour in store, then went online where I got the run around for 2.5 hours roughly.

7.Then I called and more of the same.

I have gone out of my way to let you lock me in for 36 months by giving me the same that you are offering someone with no payment history and that has not spent at least dropped 3,000 to 4,000 on services. Not to mention add ons and apps.

8.I had at times up to 5 devices and have 2 left.

Last phone that went out of contract, I dropped that line because of this same experience.

9.Moral of the story, if I am not treated fairly, my contract on my other line as well as my existing line will go away and so will I.

Thank you for looking at this,

Francis Dalia

Executive Chef