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Value City Furniture Complaints & Reviews

Value City Furniture / JUNK FURNITURE

Ky

We bought a leather sectional for over $2000 dollars from here in March of 2010. Here it is less than a month later and the thing is falling apart. There is stuffing hanging out already, the back of the recliner is loose, the chaise when reclined flips back with you, and it is built like...

Value City Furniture / Delivered broken furniture

Le

Value city furniture is so crappy i bought two kids dresser's from there and soon as i took them out of the box they fell completly apart. I took them back and they gave me a big hassel about giving me my money back their employee's are so rude their furniture is so cheap and...

Value City Furniture / How I was treated by VCF

De

I am very upset with this "company". Here is a basic rundown of what has been going on and the phone conversation that I had with a customer service rep. last night. I purchased furniture from Value City in Brook Park, OH in December of 2006. We also purchased a Stainsafe warranty with the...

Value City Furniture (VCF) / Manger would not sell me the items

Ma

On September 16, 2009 around noon I droved 45 minutes to this store to purchase two stone cube storage Roxy Microfiber for my daugther . I was told per sales person and store manager that I couldn't purchase these two items, these were the last two in the store and they needed to have...

Value City Furniture / Scam and lies

Pu

So, I'm not a customer of this store, exactly. but I'm still posting here. You should know that the management of value city furniture runs their business selfishly (why do you think they push services down your throats? they don't want a malfunctioning chair collecting dust...

Value City Furniture / poorley made soaf

Ja

back braces broke, seat braces broke, tuffed cushines came undune, within a week and ahalf after it was delivered.i have ms and they want to take the sofa for 3 to 4 days leaving me with nothing to rest on. i feel that if the sofa broke down in that short of time, it must not be quility...

Value City Furniture / Poor customer service

Ia

I purchased a bedroom dresser and futon from Value City Furniture in August of 2007. A month later I started having trouble with both pieces of furniture. Since, I paid extra for repair, I contacted the Falls Church, VA store and informed them that one of drawers in the dresser would not...

Value City Furniture / Payment processing

Da

I purchased furniture from Value City Furniture on their so many months same as cash. Our term was up on 12/28/08. I mailed the payment out somewhere between 12/15 and at the very latest12/19. They claim that they did not receive the payment until 1/5/09 which cost me $330. in finance...

Value City Furniture / Terrible Service and Attitude

Ca

My fiancee and I went recently and purchased over $1500 worth of stuff (I think all told it was more like $1800). From the time we walked in the store 5 different sales people came up to us and we turned them away because we wanted to check out everything on our own first and then once we...

Value City Furniture / Extended Warranty

Ma

Me and my husband purchased a living room set which was comprised of a leather sofa and leather loveseat. It was purchased in 2005, and I was convinced by the salesman to purchase the extended warranty for the fabric protection. He stated that even if a knife was taken to the furniturre...

Value City Furniture / Fraudulent practices

My husband and I bought a couch, loveseat, ottoman and chair for our living room in August. We had been warned by a friend not to buy furniture at Value City, but I really liked the style of the furniture and because the salesman sold us a warranty on the furniture that covered it, I felt...

Value City Furniture / Poor Customer Service & Lack of Attention to Crucial Details

Da

I invested heavily at Value City Furniture - N. Olmsted (VCF): $5, 000 worth in a living room set, bedroom set, and accessories. Unfortunately, the saleswoman, manager, and movers of VCF did not reciprocate the same level of commitment towards me. First: the saleswoman inexplicably entered the...

Value City Furniture / Bad, horrible, terrible, upsetting

I bought many items from value city fur. and very not satisfied with my service or my products and the customer service was terrible I wait a year and six months before they came out and fixed my dresser that had been broken for a year and value city kept me the run around to come and fix...

Value City Furniture / They don't care about customers

All I want is for my couch to be repaired. I will pay for it (why should I though when I purchased a stain safe warranty) what good is a furniture store that can't and won't, be reliable. Where does one go? I have contacted a lawyer and he assures me I have rights as a consumer...

Value City Furniture / Poor customer relations

I went into the Woodbridge, VA store and was attacked by several salespeople asking to help me. This was my first time in going to the store although I'm not a 'green' consumer. The worst one was a salesman that kept calling himself 'Rose'. I believe he was from...

Value City Furniture / All kinds of problems

First of all, I am not "Wowed" with Value City Furniture. The family room set I ordered (the sofa, loveseat chair and ottoman) all had 4 different availability dates. That alone is frustrating. I ordered the complete set on May 28, 2008...I am still waiting for 2 more of the 4 total piece...

Value City Furniture / payments

Na

never sign up for the plans people. I signed up for their 12 month payment plan, and after 12 months I got calls for to pay for my sofa, well come to find out I owe them more than what I had agreed to. After talking to the damn 1-800 number. all i got was put on hold and the [censor]ine...

Value City Furniture / Extended warranty on furniture is a rip off!

We bought 8 wooden chairs, 4 tables, a sofa, loveseat and chair from this company in 2004. The salesman enticed us with a warranty that supposedly would cover repair or replacement on any of these goods and was good till 2009. As he explained, it didn't matter what happened to the...

Value City Furniture / Delivery system is ridiculous!

Jo

I have had a horrendous experience shopping with Value City Furniture. The people at the store were just as nice as could be, and several of our pieces have defects, small enough we decided to overlook, but the delivery is ridiculous! We were first offered two separate days to have our...

Value City Furniture / Frustrated with the Value City Customer support

Es

I have purchased a reclining sofa at Value City Furniture, 6393 Winchester Rd, Memphis, TN two months ago. I wanted to exchange that sofa as it has not matched with my interior. I have asked the value city representative (his name is ROBERT WOLFE) for exchange after 2 weeks of purchase. He...

Value City Furniture / Stainsafe is a total rip off!

Gl

I purchased a complete living room set: sofa, love seat, oversize chair with ottoman from Value City Furniture in lexington, Ky. In addition they really encourage I spend over $200 for their Stainsafe warranty to GUARANTEE no stains would penetrate he treatment VALUECITY applies to the...