Vacation Rentals By Owner [VRBO]
United States - 78703
Stayed 36 hrs and the place had dirty floors, worn appliances with rust on the side of the fridge...
we rented a condo from the Merritts's, security deposit of 100 was held for any damages, just returned from vacation 5 days ago and this morning the security deposit was taken out of my bank acct without warning from the owners, the reason for taking my security deposit: excessive dirt on the sheets and towels!!! I was told that it looked like feces on the towels, really?????? I think one of the towels was used to clean up a spill from my two yr old. The sheet had coffee spilled on it, an easy thing to do. I was never told that if the towels or sheets were found to be dirtier than normal that my security deposit would be held. I also received an email from the owners the Merritts that further payment would be expected if the dry cleaners couldnt the coffee stain out of the sheets and she had to purchase new sheets. Im not sure what kind of sheets she uses but to keep my 100 deposit for this is unthinkable. If she is this picky about her linens then she needs to state it in her contract, and probably ask that no children can stay in her condo. Never rent from these people, I am trying to let everyone know how we were treated over dirty towels and sheets. VRBO #295422, it is at coral beach resort in myrtle beach, number 1154. Stay away from this condo!
I paid money to rent a vacation home for a week for my wedding & thanks to the ACTUAL OWNERS of the house I...
I contacted owner by e-mail to rent the unit.The owner said it was available. The calendar showed availability and I responded back asking them to send rental agreement and to tell me how to make my payment to reserve the unit. After 1-1/2 days of no response, I called and the voicemail was full. I e-mailed with phone numbers to respond due to time getting close and got an e-mail saying the unit was rented, sorry. This was very unprofessional. Don't put a listing in and tell someone the unit is available and then rent it out from under them without so much as a phone call. I've rented with many other VRBO units and this is the worst treatment I've had. Beware if you are depending on the unit to be available.
The vacation property is one, large Victorian home divided into 3 units and the owner of the properties live...
Be aware before you rent this apartment. The site shows a lovely view of the town, but the view from the apartment looks down on roof tops and TV antennas, not the beautiful town or Tuscan countryside we expected. There are bell towers one block away which dong every half hour and on the hour. You'll get used to sleeping through them about the time you leave. Very small quaint town, but not much to do there. You must have a car and parking is difficult. Make sure you notify the owner on arrival of ALL preexisting maintenance and housekeeping issues, even if minor. The owner tried to charge us an additional 200 Euro for "repairs and cleaning"! The owner, Victori Florea, was very difficult for us to work with and we found her very aggravating. We should have been more aware there might be issues. For a property to be rented since 2001, and only showing four reviews, quite widely spaced in time, of which one was submitted by the owner, we should have known better. Be aware.
We rented a vacation home in Eze, France trough VRBO/Homeaway and purchased the "Care free Vacation Insurance" they advertise. 2 days after we were told everything was completed and had transferred $6500.00, we were told that we were the victim of an internet scam. When we finally were able to contact the owner of the home she indicated that this had happened 6 months ago as well through VRBO/Homeaway. What bothers me is that the insurance company was able to tell us we were scammed in 2 days, why could that not have been checked before we sent the money? We have have called multiple times and sent registered letters and VRBO/Homeaway has never responded back to us. Great customer service - NOT.
Beware of this owner! Good Luck on getting your deposit back. Owner said there was drywall damage next to the fireplace after two weeks of unanswered phone calls and emails. After reviewing pictures of the fireplace that I took during my stay, I could see that the damage to the fireplace was repaired prior to our visit. When I finally got the owner on the phone he changed his location of damage to stratches by the stairs. This is a clear indication that the owner is dishonest. Owner cussed at me for 20 minutes on the phone and called me unspeakable terms. I would not reccommend that anyone rents from this owner.
a complete refusal to return security deposit of $500 US because od damages to a condo unit in ajijic mexico. all a total fabrication of how we left the unit. be cautious about giving secirity deposits like this. the owner is canadian and initially said she didnt receive the $1000 deposit on rent until i faxed her a copy of the canceled bank draft...then she "found it" beware beware beware of norah bird hamilton
We paid a significant amount of money to stay in what turned out to be completely unacceptable accommodations. It was filthy, unsafe, not up to code, and literally falling apart in places.
The rental listing with pictures and rental contract had many misrepresentations about the accommodations, types of beds, private pool and the use of a boat to transport to us to the beach was non existent.
We arrived on late Saturday, April 2nd after traveling cross country, to find the house in an unacceptable condition. A stopped up toilet with feces, a bed had been slept in; other bed linens were dirty and torn. The towels appeared dirty and smelled like they had been left in the washing machine for days before drying. I had to wash all the bed linens and towels before we could go to bed. Some of the people in our party had to check into a hotel so the children could go to sleep.
Our phone calls and emails were not responded to by Patti Navilo the property manager. Each day we left numerous phone messages and sent emails and did not receive a response until on the fourth day of our week stay, we mentioned the next correspondence would be from our attorney.
We did receive a call on Sunday, April 3 from the cleaning service. We were told at that time that the cleaning people would arrive at 11:00 AM on Monday. I waited for them, but they never showed. When I tried calling them, there was no answer and voice mail was not set up. We ended up cleaning the house ourselves, taking a good deal of time away from our vacation and family activities.
As for the repairs, a repair man finally arrived on Thursday, April 7, nearly at the end of our vacation. A family member was forced to stay at the house while he repaired a few of the more glaring items. He was not able to complete the work, however, without an electrician.
Just so you dont find yourself in a similar situation, I wanted to let you in on a very horrible experience...
during the month of October 2010 we rented a house through the 'agency VRBO:
Location: Point Reyes Station CA 94956
period: 31 September 2010-17 October 2010
Object Name: "View Country Retreat"
Contact: Email: [protected]@gmail.com
Rent: $ 3250.50 + $ 200 Security Deposit
Having called two times the reimbursement of $ 200 Security Deposit
we did not get any response.
Please take note and take action to obtain repayment of the deposit.
At the moment we are interested in a new contract by the same agency (VRBO) and look forward to your prompt response in order to sign a new contract.
After a rental thru VRBO at Kiawah Island, the site disallowed a negative review, stating the owner confirmed we never stayed at the property. We furnished tons of documentation of our stay to VRBO, and they initially agreed with us and allowed the review. The owner saw the review, called VRBO, and the review was taken down after owner lied about us staying at the villa. The owners at this site have the right to pick and choose reviews to be posted. Wow, great policy there! Obviously, owners and VRBO work together to maximize the rentals for both parties. I can't imagine having to deal with VRBO over a financial dispute.
Rip off house. NOT a 3 BR/3BA house. 3rd bedroom and second bath are in unsecured basement, only partially...
Vacation Rentals by Owner (vrbo.com) gives the traveler access to a variety of private homes/cabins/condos for rent. If everything goes well, great. But if the traveler encounters problems, he is at the mercy of the owner to get any solution. If you want a partial or full refund - even if your case is rock-solid - the owner is holding your money and may not care about your unsatisfactory stay (or even NON-stay, due to a mudslide blocking access to the cabin, or other problem preventing the traveler from even entering the rental.) If you like disputes, then go ahead and risk renting from an absentee owner with no local professional caretaker. You will have the burden of proof, and all of the problems will be on your shoulders. Personally I will not rent from the vrbo.com site again.
The place is infested with bedbugs. We told the property manager, Jennifer Mohrman and she accused us of...
We were excited to stay at this rental because the reviews on VRBO all sounded so wonderful. Didn't know at the time that VRBO owners have control over posting their reviews, so potential renters will never see the negative reviews. Our experience definitely turned negative during our stay, and has soured our memories of the trip to the point that we will probably not rent another VRBO again.
Two things happened. First, this rental advertises "a secure GARAGE PARKING, which is heated in the winter time, with RESERVED PARKING space (Floor/level 1)". WOW, this is great in theory. The problem we had is that on our 2nd night there, someone else parked in the reserved parking space for our rental. After discussing the situation with the on-site office manager, we were told we could not have a pass to park out in one of the many spaces out front (the easiest solution for all), nor could we park anywhere else BUT our supposedly reserved spot. She was not very helpful since we were renting from a private condo owner, and the office manager was there to represent condo owners who used HER services to rent their condos vs. VRBO. A towing policy was posted on signs in the parking garage for those who violated, so we had to call a tow truck to remove the offending vehicle, and my husband wasted 2 hours of precious vacation time dealing with the tow truck process so that we could just park our car for the night. First tow truck was too big to fit through the garage door opening, and we had to wait for a second truck to show up. Then we had to worry about having damage done to our rental vehicle, keying or whatever, due to an upset owner of the towed vehicle. It cost this guy $250 to get his car back. So lesson here is (1) definitely don't park in anyone else's reserved spot, and (2) heaven forbid that someone else park in your reserved spot as you will get stuck wasting your vacation time to arrange for towing so you can park your car. I'm not blaming the condo owners for this incident personally, but just noting it is a "benefit" - ? of this rental that can turn quickly into an undesirable situation for you.
The second thing that happened concerned the king-size master bed. My husband (6' tall, 190 lbs. - normal weight!) went to lie down for a short nap on the afternoon of our last full day. After a few seconds, the side board of the bed collapsed. It was made of some type of softwood, with large grain variations and knotholes galore. The sudden drop actually jarred my husband's back. We called the local property manager (Rob) immediately, and waited 1 1/2 hours for him to show up. He looked at it and noted that the weak point seemed to have been a rather large knothole right smack in the middle of this sideboard. We sent the condo owners a cell phone picture of the damaged board. The condo owner husband quickly texted back that he was sorry for the inconvenience, and that it appeared to him as well that the knothole was a weak point AND stated to us that he was a safety inspector for his career. THEN, the real problem started. The condo owner wife called me about 2 hours later, and started making accusations that my husband or I must have stood on the side rail to cause it to fail. I told her we certainly did not. She was wanting us to pay for the damages, claiming we had CAUSED the problem. If we had caused any damages, we certainly would have paid - we are honorable, church-going people. But we had done no harm. If a 190 lb. person lying on a bed results in the bed collapsing, then one has to question the integrity of the bed. When inspecting the bed after the collapse, while the property manager Rob was there with us, it was noted that the bed had no vertical supports underneath the mattress and that the bed side rail had an inferior quality wood that was used to support the horizontal slats underneath. Most of the weight to support this bed was resting on these side rails. Paired with all the knotholes in the wood, it was clearly an accident waiting to happen. I'll save you the long story of the next few days concerning all the phone calls and e-mails from the condo owner wife seeking payment from us. Bottom line, she deducted the money from our $400 security deposit to repair this faulty bed. We came away from this experience grateful that something more expensive had not failed during our stay - a heater, a refrigerator... as we obviously would have been blamed if it had occurred during our stay.
So do yourself a favor. Don't assume, like we did, that just because a VRBO has favorable reviews that you will have an enjoyable experience with that rental. Truth be told, if the condo owner wife had been more sympathetic and understanding, we probably would have offered to pay for some or all of the damage of this faulty bed on our own initiative, just out of human kindness. But she insisted on falsely accusing us of CAUSING the damage (which we did not do), and that does not make for a very conducive environment for reaching a settlement. I would not rent this VRBO again. The owners operate under the company name of JMD Vacation Property Rentals (or JMD & Associates for billing purposes). Their names are Jeff & Maureen Kleinfelter, and the condo address is 5519 N. Lillehammer Lane, #1403, Park City, Utah.
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