VRBO review: Property 2658086 booked for 26/4/2025 to 3 May 2025. Reservation number HA-K1051M

This is my second attempt to complain as I first tried on 27 April but have had no response. Property described on VRBO website as 2 bedroom, pet friendly with parking. Prior to arrival host offered upgrade so we would have expected better than description. On arrival we climbed a dingy staircase to a 3rd floor apartment (no lift) with just one bedroom and a bench in the sitting area, parking only on street and not much of it with none close by, and pet not very welcome (dog not allowed to bark). We could not accept this and tried to explain to our host on the telephone as he had left the premises. Our trust in VRBO has been completely destroyed.