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CB Travel and Tourism VRBO Dishonest and unprofessional customer service
VRBO

VRBO review: Dishonest and unprofessional customer service

H
Author of the review
8:55 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

I had made two reservations through this website and both were canceled after they were confirmed by the host.

I raised both cases with vrbo who could not find equivalent bookings and had the gall to cancel the reservation through my account and lied about it. The host was not penalized and their customer support summarily closed the case on me without responding to my complaint.

Desired outcome: To undo the cancellation done through my account and oblige the host to cancel on their end as they were the ones to fraudulently post a listing.

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