Vacation Rentals By Owner [VRBO]
Vacation Rentals By Owner [VRBO] Customer Service Contacts
United States - 78703
Before going with Vrbo, I called and spoke with many different representatives. I asked many questions so that I understood all of the workings that have changed with Expedia. What each representative knew was a little different from each other.
I finally spoke with someone at a more knowledgeable tier. He was helpful and showed me where to go to get some of my questions answered. My problem was there was not central information center laying out the website policies. I am not sure where to find that again.
Each representative was careful to explain the money collected by Vrbo would take 3 to 4 weeks for Vrbo to process it and get it to me. What each failed to say was Vrbo will keep my money until the tenant takes possession of the unit.
I was under the impression that when they collected the first payment I would get my portion in three to four weeks. However, I just found out that isn't true at all. Vrbo has collected thousands of dollars for the my two-booked units leased in 2022, and they are holding on to this money for a calendar year. There is something terribly wrong with Vrbo holding on to money that should be in my bank account. By having their representatives intentionally not make it clear that I will not see a dime until the tenant checks-in is deceitful. I am upset because I was asking questions every which way so that I was sure I understood it all. The simple fact that Vrbo keeps the money until the tenant takes possession was withheld.
The listing said 1st time rental so no address. As a matter of fact it was not put in the system till after it was to late to cancel. They advertise an apartment. It is a motel room. Limited security. [censored]ty place and no pics tgat would really allow you to see it for what it is. A f, motel room. Really,
I think vrbo needs to not have scammers list property. I rather go a different way but your reputation should get better. Thus kind of advertising that gives false sense of property is wrong.
I have left vrbo as they are thieves. I had a large booking of 22 nights, according to my paperwork I luckily...
Booked Res #79661 ID#5817 with VRBO and The Wine Stay prior to Covid. Prop mgr has declined any refund, charged a damage deposit not authorized, and when trying to apply credit to new stay, Mike Little thought it would be a good idea to try to extort an additional $2, 300. He won't answer our letters or attorney letters and not someone you want to do business with. Who does this during Covid? We are out $7, 154 and won't work with us at all!
This was a double-50th bday celebration in Sonoma, now it's a nightmare dealing with someone using a pandemic to his advantage. Serious warning! When looking at properties in Sonoma, CA.
I am Abidemi Akande, I made a reservation for an apartment for three days at Flat 1, 7 Rasaki Balogun Street...
In August 2020, VRBO gave the address of my property even if the total payment of the rental was received...
The worst customer service ever. I am a Vrbo Owner of two properties. I tried to give a customer a refund and...
VRBO has suspended my listing not giving sufficient time for me to provide requested documentation. A guests did damage to our property and it took a few days to get the estimate written up, mailed to me and the repairs done, and I tried to submit the documentation however my emails are being rejected. This is totally unfair I cannot get a resolution.
Karla & Jason Marshall
We rented a property in June 2020 .we called vrbo inquiring on canceling our trip due to covid -19. We just called to see if we cancelled we would get a refund. We then tried contacting the property owner and she never answered . We never received the security code to the property . The day after we were supposed to check in, we received an E-mail saying the owner cancelled our reservations. It has been 4 weeks now and no refund. We can not get in touch with the owner .and vrbo is no help . They say all they can do is try and contact the owner. They also can not get in touch with wiener!!!
When downloading the payments we have received, I realized that the 'Deposit Amount' column and 'Payable to...
We booked this home for a long weekend to visit my son is Scottsdale. When we booked we paid in full because...
Owner # 560859 had guest book on 5/30/20 (Guest booking # HA-ZFT3NC), guest completed stay on 7/5/20. VRBO has not paid owner for this booking and keeps extending payout dates (funds now held by VRBO for 38 consecutive days after booking). Guest damage deposit is also being held for an extensive period. Basically VRBO is not paying owners or guests money owed.
We had to cancel a booking, 2 days after it was booked on June 5, 2020 and we are STILL waiting for our refund! I am tired of hearing their excuse about COVID causing the delay! This is pure and simple thievery! We have used VRBO for many years, but this situation has caused us to find lodging elsewhere. I have called them and emailed them and while they say our refund has been processed...we still haven't received it. I wonder who's enjoying the benefits of OUR money?!
Last November I rented an apartment in Oaxaca, Mexico, for July 2020 through Vrbo. The Covid19 pandemic hit. I am in the most vulnerable group (79 years old with heart problems and diabetes) and I was forced to cancel my trip so I would not be exposed to the virus. I notified Vrbo in writing, explaining the circumstances. They acknowledged the cancellation but said that there would be no refund. Now they are holding over $ 1000.- of my money, unwilling to give it back to me.
I also had a booking with Airbnb which I also had to cancel. Airbnb answered within 48 hours and issued the proper refund.
Vrbo should follow the same fair policy during these hard times. They do not even have a customer service number. This complaint should be a warning to others to avoid a company that does not follow industry ethical standards.
We made reservations in colorado in March. Due to cover the wedding we were going to was canceled and travel has been difficult. 60 days prior to the reservation we tried to cancel and get a refund. even thought the website has "free cancelations" they would only return their portion and not the owners portion of the almost $900 deposit. Each call into home away and vrbo led nowhere. no one would respond saying they would contact the owner. 2 months and multiple calls (at 20 minutes on hold each time and getting disconnected) with no results. no call backs and each call goes to a different agent that knows nothing and starts over. Terrible business and will never use these sites again!!! Total Rip OFF!!
I went on HomeAway website (owned by VRBO) to plan my vacation. I made 3 separate reservations with different...
We rented a house for two days end of March then the virus and we needed to cancel our trip.We were advised for vrbo there were no refunds allowed.We waited for owners reply about a credit we heard nothing. Got a letter stating vrbo was hoping the owners would work with the renters but ours didn't when they did contact after 2 tries she mentioned a credit then said vrbo gave us a refund for 27.00 out of the 504.00 we paid.Like anyone planned on a virus becoming an epidemic!Don't book with them so unfair
we rented this property from 03/05/2020 til 03/11/2020 and before we could get there Kim called my phone and...
Since december 16th 2019 the address of 8348 stone creek drive chanhassen mn 55317 started renting out their...