eDreams review: Refused to refund automatically Prime fee

The eDreams Prime fee was charged automatically. I used the service during the first year, but not during the following two years. I contacted customer support on the same day the fee was charged and asked for a refund for the membership year that had just started, but they refused. Anyone can forget to turn off auto-renewal. eDreams pushes its Prime service on customers, and its customer service was rude. I have a family, and I would rather spend that €100 on my child than on a service I didn’t use. I do not recommend eDreams.