Direct Express review: Double charges ( 1 comment)

There is a problem with what is listed on my transaction history and what direct express sees on theirs. Twice I made a grocery order from Walmart at the end of the year. According to my direct express transaction history, the purchase was correctly charged at the end of December but incorrectly charged a second time the first week of January. I tried for a very long time to resolve this previous occurrence because it was over 400 dollars. Neither direct express nor Walmart would resolve it and neither would issue a refund. It literally just happened again, and I am getting the same general advice. Yet again I have to explain that it is already posted, not pending, and all the extra math they are telling me is not listed. I can easily tell a pending from a posted and a deposit or refund from a charge. This person shouted over me. And like previous so-called customer service agents they promised me a copy of what they see, you know, that thing that tells them they don't have to refund me. But when they promised this before it never arrived so I am not holding out hope. Whether it is walmart, direct express, a display problem, new year glitch or employee theft I dont care. What I care about is it looks like I was charged twice on two occasions and they refuse to fix anything.