US Bank review: Formal complaint ( 2 comments)

I myself had this similar experience and when trying to contact MTM Transportation to request a “Live” check be cut for the reimbursement amount, the MTM Rep “cancelled” my spouses card for any “future use” and said they could not cut a check because USBank was already holding the funds. To make matters worse, the MTM Transportation App states the reimbursement has already been paid, but we cannot activate the card MTM claims/records/documents it has been paid already. So, basically we have not been able to receive reimbursement at all. There needs to be a system that interfaces and is correctable that can be user friendly! Thank you.

MTM Transport provided two accounts, one for member & one for driver. After similar experience as this for member, I voiced concerns to MTM Rep. Since the driver was payee, and we did not wish to repeat this nightmare, I requested a “Live” check be issued from MTM. They stated it could not be done because reimbursement was already issued to Drivers USBank Card, but since we only wanted to simplify to 1 card/account. The MTM Rep cancelled the Drivers Card for any future use. Now, the MTM app states the reimbursement was paid to Drivers USBank Payee, USBank cannot verify the account/card and we cannot obtain reimbursement funds. Is this system set up for failure not to have a successful reimbursement? Does anyone really expect an individual with developmental/Physical/Vulnerable Disability Population to be able to manage this themselves? Why is there not a simple merchant to merchant interface for an issue free reimbursement and user friendly system. By securing systems, you only keep out the person that relies on funding & reimbursement, the merchants have to employ more people to trouble shoot problems while driving up costs. Thank you, recommend avoid using if possible.