US Auto Sales

I have been trying to get in touch with the company as (DOWC - dealer owned warrenty company) as had purchased the extended warranty and was told there was never a warrenty purchased although I paid for one to do so. Car has been at shop THEY instructed me to take it to since 4/21- and they cannot get in touch with anyone and I’ve called Monday-Friday every day and cannot get anyone to call me back and now, their phone number isn’t working. I’m stuck with NO transportation and I’ve been paying my payment for a car I can’t use due to them

I’ve sent numerous emails and made numerous calls and nobody can seem to tell where my title is. I am a U.S. AUTO customer and after speaking with Georgia and SCDMV I’m making a complaint because my tag goes out 5/28/23 and I have no registration or title. Why am I paying for a vehicle that is not even registered to me. This needs to be fixed because I will not make any payment because I refuse to pay for a car I can’t have on the road. Someone needs too contact me. because I plan too contact my lawyer Friday about this matter

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I purchased a 2014 Chevy Malibu From US Auto Sales along with the service contract with DOWC about a year ago, fast forward to today my car can not pass inspection due to emission issues. I went to a contracted auto shop to find out that US Auto Sales shut down all of their retail stores and our service contracts were canceled because they NEVER paid for them! So, I am stuck with a car that can't pass inspection and cost for repairs is over 2500. And now they have sold their debt to a collection agency. I'm at a loss for words. I feel like I've been robbed!

I purchased an extended warranty on top of the car sale. My vehicle broke down in April 2023. All repairs were supposed to be covered by the warranty but were not. I had to pay for the repairs. When I contacted US Auto Service Claims department, I was told by DOWC that they were not paying for any repairs. Also that US Auto Sales never funded the extended warranty that I purchased in 10/2023. Since then USAuto Sales has closed however US Auto Servicing which is "customer service" for handling of car notes that included purchased warranties payments, reporting to credit bureau and the disabling of the vehicle through pastime tracking system is still operating.

US Auto Sales has misrepresented the agreement with me and US Auto Servicing is not doing anything about the breached agreement. I purchased the warranty in 10/2023. The warranty was not funded at the sale of it or 6 months after the sale per DOWC.

I bought a car from us auto sales the transmission went out it has been in the shop 6 times now the mechanic is saying the engine has failed it is under warranty I’ve spent over 1700$ rentals almost lost my job almost wrecked twice the car messed up on freeway I found out the transmission had been welded they didn’t disclose it there also was a recall on my vehicle that I was not aware of now there location is closed I e spent over 1300$ on taxes for repairs

US Auto Sales sold me a Chrysler 200 2013 vehicle on 9/28/2022, which the engine blew on the last day of my 30-day warranty. The dealership salesperson assured me that any issues with the car could be addressed at a partnered repair shop without paying a deductible. I was informed that service at non-partnered shops would incur a $150 deductible. Stranded with an overheating and smoking engine, I discovered the coolant jar empty. After filling it with antifreeze, I noticed a leak from the engine's bottom. Contacting US Auto Sales' complaint department led to a frustrating runaround since filing complaint # on 10/27/2022. Despite being promised free towing within 50 miles, the towing service was unaware of any such program. After persistent calls, my car was finally towed to the partnered repair shop. They indicated additional repairs were needed before addressing the engine, which were approved, but not the deductible or a rental car. Now, I'm without a vehicle, walking to work, and still responsible for car payments.

My husband and I bought a 2014 *** Fusion with a $1261 down payment at noon on 11/09/22 from USAuto Sales, not even 5hrs later it over heated leaving *** stranded in a parking lot, when my husband popped the hood to check it the reservoir cap came off and sprayed in him with boiling coolant burning his arm (he's got the scar to prove it) so after 2hrs the warranty department had it towed to *** dealership's service center right at close of business, the next day the dealership ship said it was repaired and was only missing a few caps, the warranty department paid them and closed it out, the next morning (Fri) it overheated again and bled out all the coolant, we took pics of the overheating warning and the coolant pool under the car, the dealership acknowledged that it was in fact not repaired bc it's still leaking coolant, the USAuto *** and the Dealership say just use the same claim number and part will be ordered the next day (Saturday) and repairs will be done Sunday and we can pick it up Monday after the warranty department pays them, Monday rolls around and we call for an update and are told the part wasn't ordered until Sunday so it'll be in and repair by EOD Monday to pick up on Tues, we called three separate times on Tues morning and no service center associate that would answer the phone would get the manager on the phone they would either just put us on hold and leave us there, or disconnect, so we walk to the dealership to find out what's going on at noon, to only be told that the car was in fact repaired and ready and just sitting there, they gave us the paperwork gave us the keys and said that they would take care of everything, that night when we head out to go get dinner on the way back the car overheats again and is bleeding coolant again. We call the warranty company and apparently the service center never even put in the paperwork for the second repair. We've had this car for 7 days now, we haven't even got to drive it 6hrs.

Unreliable car purchased from dealer. I purchased a 2016 Nissan Altima and the Service contract on 02/19. 4 months later, i was a exiting the highway when my car completely cut off on me. I was able to move to a safe location to make the necessary phone calls. Once I got my car towed to the mechanic shop that DOWC referred me too, things took a turn. I was inform that I would only be reimbursed for 5 days/$20 a day rental and DOWC took 5 or more days to approve my claim, which lead to out of pocket car rental expenses($719). In addition to that, I was flabbergasted and unaware that I would have to come out the pocket $533 for shop fees. To put the cherry on top of the cake, I ask US Auto could they defer my payment for me being that the experiences were multiplying. They denied my request stating that I haven't had the car for a year. At this point I am frustrated that I only had the car for 4 months and it already need a major repair and Trying to come up with over a 1000 dollars in addition to living expenses during a pandemic. Two weeks after receiving my car(07/1), my car began to *** off an on. I took the car back to the shop on 07/31 and explain to them what I was experiencing. The Machanic test drove car with no luck of the jerking because it happens on and off. They told me it's nothing they can do unless it has a dash light on or completely broke down. Present day(7months later) on March 8,2020 my car would not accelerate, little to no movement. I have paid on time and I am very disappointed in the dealer and the product that was sold to me. My car has now been sitting for two days at the shop and I was informed today that no one has look at it and can't really give me a time frame. I cannot afford to do this all over again. Because this is the second time this has occurred, I am afraid that it will happen when I no longer have the service contract. At this point, I would really like to get out of this car(complete refund) and not deal with this company anymore.

To whom it may concern: My name is [Redacted], I purchased a 2013 Chevrolet Equinox from [Dealership Name] with US Auto on 7/22. On Sunday 7/24, the check engine light and low oil pressure signal flashed on the dash. Monday 7/25, I reported the incident to the dealership and was advised to look for another vehicle. Unfortunately, I wasn't able to find another vehicle to my liking. [Salesperson Name] advised me to keep my current vehicle if it drove well and I liked it, and allow US Auto to repair the vehicle at no cost to me. I called the warranty company on 7/26; they gave me a list of mechanic shops all appointments were out for 2 weeks or more, they then gave me another list of shops, I picked [Mechanic Shop Name]. [Mechanic Shop Name], as they were the only shop that could get me in the following week. I dropped the vehicle off on 8/3 for diagnostics, on 8/4 [Mechanic Shop Name] called and advised there were over 13 codes and they would have to send the paperwork over to the warranty company for approval. On 8/5 the warranty company hadn't approved the repairs so I picked the vehicle up, and at that time I was advised I would have to pay the diagnostic of $125, and was told IF the US Auto/Warranty approves it I would be reimbursed the monies. On 8/11 I dropped the vehicle back off to [Mechanic Shop Name]. On 8/22, [Mechanic Shop Name] advised that vehicle was ready. I went to pick up the vehicle today with a surprise of me owing $236.59 for shop fees and taxes. Plus I would NOT be reimbursed the $125 as that money went towards the balance owed of $361.59. I do not feel at any point of the incident I should be responsible for ANY fees to repair this vehicle. I only had the vehicle 2 days before mechanical issues and I was advised by [Salesperson Name], US Auto will repair at no expense to me. I've paid a deposit of $900, then a pickup payment of $462, on top of a rental car payment of $460.40 just to get the vehicle back with the check engine light still on. And another payment due on 9/1.

U.S Auto Sales cut my car off after I made a payment. The number i call for assistance is no help. I made a payment to them on Thursday June 4th. The next day on Friday June 5th I realized my car would not start. Also I realized that on Thursday after I made the Payment I ran some errands afterwards and realized my vehicle was making the beeping sound as if i still had not paid. I thought that was weird but it had happened a few times before so i didn't pay it no attention. and figured it would stop. So on Friday as soon as i realized it was having that issue I immediately called US Auto Sales and spoke to like 6 different people they kept sending signals and nothing, they also kept transferring me and some would just hang up. Which i thought was very unproffessional, until the last call I made trying to get help was at 8 so obviously they were closed. So the next day Saturday June 6th comes and i tried again cause obviously Saturdays are busy days and I had ALOT to do that day and same issues everyone just transfers you call and nothing the only thing they said was someone would call me Monday. Saturday and Sunday were official canceled for me and my family. Mind you I also have 3 kids and by Friday we were already low on food. Anyway my husband got a mechanic out here we bought a new battery and he checked out if it was a mechanical issue and nope. He said unfortunately he couldnt mess with what the dealership installs. Today is Monday June 8 i called exactly at 9:00am the lady told me someone would call me by 12:00pm and nothing so i called at 12:30pm and then that lady said someone would call me before the day ends. Ever since Friday I have made over 20 calls with them and still my car is not turning on. At this point I just want someone from US Auto Sales to come out and check the starter-interrupt device to see was it not installed correctly or what or them come pick it up and fix it. I Cannot continue to be without a car knowing I have paid up to date this is a huge inconvenience and has caused alot of stress for me.

Collateral insurance balance is incorrect I have had my 13 Kia Optima since November 19, I have been making my payments on time since I've had the car, I also have collateral insurance on my car, I usually make my payments over the IVR system, my car payment is 201 and collateral is $100 total, In August I was told that I'm ahead of my payments and there was no need to make a payment right now, I questioned that immediately because I never over pay, the rep gave me some run around answer and I left it alone for the moment, I make another payment in September and was told again that I'm ahead of my payment the rep reassured me that I didn't owe anything, well October comes and I'm being told I have a $300 balance I have been calling all week and I get cold transferred to other agents( they had no idea I got transferred to them I made complaints about that but nothing done) I have spoke to multiple supervisors who have done nothing but tell me that its nothing that can be done and that their system changed in February and my payments I was making over the phone were only going to my car note and not collateral insurance, the IVR system doesn't state that nor has an agent told me that and I have asked several times what's going on with my balance and still no explication instead I got a supervisor Tonya(collections supervisor)( she gave me her direct number and told me to follow up but never answers the phone and didn't follow up with the voicemail I left) who told me that I missed a payment and if they fix the balance then I would be behind it's no way I owe $300 for one missed payment if my bi-weekly payment's are $201 by its self, yet this is not my fault I have called multiple times and no one ever told me what was wrong until I called to have my balance resolved mind you I've paid through IVR system for like 6months straight, how could a reputable business make their customers pay for the mistakes that were made on their end? I would of paid any valid balance I had but no one said anything all they said was I was ahead of my payment, I don't feel that I owe anything because I have been making my car note and collateral insurance payment this whole time so how do I owe if Ive been over paying

Vehicle sold with faulty brakes, rotors, ball joint and axle. US Auto refuses to approve vehicle replacement. I've been a US Auto customer since 2014, trading up to new vehicles as the balances were paid down. My third vehicle, purchased 11/28 just so happened to be the worst experience ever. I noticed an issue with my brakes functioning weirdly around a week or two after my purchase so I informed my sales agent and the store manager. He recommended taking the vehicle to Pep Boys, create a service request and have them taken care of via the DOWC 30-day warranty. The mechanics noticed that the rotors were completely worn/rusted, however, the service warranty request was denied by the warranty company. They advised that brakes were not covered and I would have to pay for the repairs out of pocket on a vehicle that I've only had for 2wks. On Feb 06, 2020, after the light turning green, I crossed an intersection and the car started swirling uncontrollably, brakes not working. Thankfully the car came to stop shortly thereafter. My front passenger *** was partially disconnected from the car. Towed the car to a repair shop to find out that the ball joint broke (Thankfully I was only driving about 30-40MPH). The warranty company, DOWC approved a portion of the repairs minus an alignment bringing my out of pocket expenses to nearly $400. When attempting to complete the repairs, the front right axle completely broke off. Repair shop updated the details to DOWC, however, my out of pocket expenses are now close to $700. I expressed my concerns of safety and fear of even driving this car that I've experienced so much with from Nov 28 - Feb 06. A sales rep at the dealership suggested I request a service replacement that would permit me to return to the dealership and move into a new vehicle. I received a call from US Auto after making the request to clarify. I followed up 2 days later to learn that the request was denied. The expectation is that I pay the repair and continue to drive the faulty vehicle throughout the streets of a metropolitan city in fear of yet another ball joint breaking. Speaking with customer services representatives of US Auto Sales made matters even worst. The supervisors and agents were the least bit empathetic to the situations at hand and took the call personal as if I were personally attacking them.

The car I took delivery of on 4/14 had engine failure on 4/17 and I can't get a straight answer out of US Auto on when repairs will be complete. I bought a SUV in Dec 2018 that had a known oil consumption problem that I was not made aware of. After going thru recommended GM testing in February , it was determined that the engine needed replaced and a warranty claim was being filed. After about 1 week, the warranty company called me to offer me to either repair it or replace it. I opted to replace it. On April 14 I signed paperwork and took delivery of a 2018 Ford Edge. On April 17 I noticed white smoke coming from the tail pipes. After hooking it up to the meter it was determined that I had coolant leaking into the engine. I called the Gainesville location who gave me information to the Warranty company and was advised to call them for the closest repair facility. On April 20 I took it to Chestatee Ford for an evaluation. After their inspection they determined that the engine needed to be replaced and filed a warrant claim. On April 23 their warranty inspector went to Chestatee Ford and took pictures + video and wrote up his inspection report. I called the warranty company the following day to follow up and was notified that the inspector had looked at it and is writing up his report and someone would call me. On April 27 I was told that the paperwork has been received by the Admin who makes the decision regarding repairs. Everytime I called to follow up I have to endure extremely long hold times or employees who don't know what to do. The DWOC repairs department is the only reachable people I can talk to. After about 4 hours of follow up, I was told this afternoon that it may take the Admin 3-5 days to make their determination. I drove the car 3 days after purchase and it's been sitting in the repair shop for 8 days. When I questioned the sales manager (Brad) at the Gainesville, GA location he stated that what customers do the cars after they leave the lot is not their problem and basically said that the engine issue was mine (or my fault). I believe they knowingly sold a car that had issues as Ford has a TSB out for this exact situation. I have 2 major complaints #1 I just need my car fixed and fixed right and quickly. #2 the lack of customer service and concern for the customer that US Auto Sales has. No return phone calls, having to wait for people to call back that never do, long hold times, lack of knowledge of company information (being told different things regarding the same question or situation).

Not one representative is clear or knowledgeable on the deferment policy. Poor customer service and non empathetic. I called my car company in August to advise that I was laid off from my job due to COVID. I sent in documentation that proved I was approved for unemployment; however I am still waiting for the payments to be dispersed. I have had my car for 4 years. Granted I am almost done paying it off, and have NEVER received a deferment in all the 4 years I have had my car. Every representative I spoke with was rude, did not want to grant me a deferment. Made up every excuse as in to why I could not get it, mind you I have NEVER missed a payment in 4 years. I advised that it is a pandemic and people Are facing hardships. No one showed any type of empathy nor understanding. Finally, someone was kind enough to grant me 1 deferment. I called back the next month advising I still have yet to receive a payment. One representative I spoke with told me I could qualify for a deferment up to 3 months but I needed to make at least one months payment. I had to beg friends and family members to help me achieve this. When I called back explaining that I made one months payment and still needed help, the information changed to "you could only receive deferments once every 6 months". None of the representatives are on the same page. In fact, I asked the last rep who I encountered, Angie what exactly was the deferment policy and she could not tell me. I heard her place me on hold and she asked someone who was sitting in the room with her what the policy was. How unprofessional and unknowledgeable! She hardly assisted me and just offered to have a manager call me back once she "got out of a meeting". This isn't the first time I've been told someone from management would call me and never received a call. I have been transferred to Managers Vm with no avail! You can't leave a message because the mailboxes are ALWAYS full. I am truly disgusted and disappointed that I have given my hard earned money and business to a company who lacks simple customer service and who acts so Inhumane to customers who have been loyal towards their business. The fact that people are losing jobs, homes, and family members in this time, we should show compassion *** one another. US Auto have shown me that they are money hungry and lack empathy for their customers. Once my car is paid off, I will never give my business to this company again. I am already having a hard time paying my rent, paying for my child's tuition, my health care bills and purchasing food. I called this company to ask for help and I hung up feeling humiliated, inhumane, and embarrassed just because I reached out needing assistance. Me only requesting 1 deferment out of a 4 year car payment is EXCEPTIONAL ! Based on this merit alone, I should have been helped and shown some sort of compassion *** loyalty.

Purchased the car 4/17 and two days later the engine came on...fast forward a week after my car would not start. I walked in with doubt because it is a buy here place. I purchased a 2014 Dodge Avenger SE on April 17 from the US Auto Sales on Cobb Parkway and 2 days after...my engine light comes on and I got it diagnosed and it was thermostat housing that needed to be replaced...I brushed that off because they handled it that day (even though I had to pay $100)...fast forward like a week after. I'm leaving Walmart with my girlfriend and we get in the car and it would not start! I even paid my car note 2 days early and the car just broke down. Everything that I thought was true about this place was TRUE! They sell you lemon cars. So no one I called could help me that night so my car had to sit in a Walmart parking lot overnight. The next day, they get the car towed to Pepboys because at this point, I'm only 15 days in on my warranty so everything is on their dime. So the mechanic at pepboys kept it real with me and told me what was going on with this car. US AUTO SALES placed a Motor from a JUNKYARD vehicle into this vehicle that they sold me. Not only is the motor faulty but I have pictures of other issues such as the gasket not being placed on properly. They just rigged the car up to sell it. So CURRENTLY, it's been almost 2 weeks without a vehicle. I've called DOWC AND US AUTO SALES EVERYDAY since this has happened and they give me the same sorry *** excuse. I asked for a loaner car, they denied the request so I had to scrap up money for a rental. My car has been sitting at pepboys and nothing has been done. KEN EVANS (Store Manager) is rude, unprofessional and disrespectful. He doesn't care and he does not even look you in the eyes when you're talking to him. FREDERICK (one of the salesmen) he has not been in the dealership since I've bought the car and does not respond to any calls or texts! It's just down right unprofessional. It's really sad because a lot of people only have the option of buy here pay here and then for you to sell a car that you know you wouldn't even put your mother in is just bad business. I've had to call off work just to sit by the phone and speak to someone...that didn't even help me resolve anything. Only one person, Kayla R. (Warranty Dept.) seemed like the only one to have access to my claim information. Every representative I've called was unable to retrieve anything. So that just seemed very sketchy to me because I just don't know what to think at this point. As a collective, I've spent over $400 in within a week on transportation (Uber and rental) and I have not been reimbursed and in my contract they will only reimburse me for 5 days when it been longer that and my car is just sitting at Pepboys. Initially, I was told the process would only take 24-48 hours but it has truly surpassed *** time. I just want clear answers and solutions to my problem.