US Auto Sales

I bought a car in sept 2021 3 days later the check engine light came on it went off so i was like okay its nothing 4-5 days later it came on again. I reached out to the guy who worked and sold the car to me at the dealership and he sent me the number to the repair manager i called for days no answer. Left a voicemail and all. Never hear back i l called and called them finally i got the the guy on the phone again like who else do i call the lady wont answer or callback .. he said he was fired. I was very upset then cause i had no help i live wayyy on the other side of town the car began to shift gears while o was driving. I literally almost died because i was in traffic the car was in drive and it world not move when i put my foot on gas and then it went into park on its own . I finally spoke with someone about a claim but then they said i had to pay for a rental car when I already have to pay a car note every month so I would have to spend money that I already didnt have and then wait to be reimbursed for the rental car after my vehicle was serviced the car starts to jerk and its been doing weird stuff like stalling and the light wont go off again I did set up a claim but I would have to find money to pay for a rental car just to get a reimbursement later I dont even know when I will receive the reimbursement but the car is a complete piece of c*** and its gonna cause me to miss work if it breaks down or pay for a Lyft and Uber just more money and thats sad that three days after I put money into a car that it has just been horrible ever cents so I really would like to just hand the car back over I dont know get a new car something because Im paying every month and its a struggle driving a car because Im afraid itll break down on me or blow up or anything a very scary experience that I had a couple of times and I dont wanna die in a vehicle that supposed to be safe for me to get to and from work so Im spending my hard earned money to keep it

I recently bought a car from a dealership, which turned out to be the worst decision of my life. This year marks a significant birthday for me, so I had my heart set on a Camaro. After searching and comparing prices, I communicated my preference to the sales representative, emphasizing my immediate need for transportation for my multiple jobs. Despite taking my time to decide, their inventory did not appeal to me due to the high mileage on all vehicles. Reluctantly, I chose a Sonata, but when I tried to start it on Saturday, it wouldn't turn on. The dealership informed me that it wasn't due to a kill switch and that I couldn't have it repaired until Monday. Desperate for the Camaro, I found one at another location and was willing to retrieve it myself. They agreed, provided it arrived by Monday. Stranded without a vehicle, I had to pay for rides over the weekend, despite having made a down payment. Come Monday, I was eager to get my dream car for the same price. However, after being instructed to ensure the Sonata was towed to the dealership, I was casually informed that the Camaro had been sold after someone else test-drove it. They didn't offer to fix the Sonata and instead tried to push me to accept a high-mileage vehicle from their lot. When I questioned the lack of priority given to me for the Camaro, despite my down payment and constant communication, they dismissed my concerns and told me to take my money and leave. I am still waiting for my refund.

I want some simple information and the chat agent would not provide it. I refused to provide my contact information and the representative closed the chat. I would not recommend business with this organization. They are money hungry and do not care about their customers; most car dealers do not but for this dealership, it is highly apparent. Please be cautious.6/9/2022 2:01:19 AM *** Hello! My name is *** How may I assist you?6/9/2022 2:01:48 AM Stasha: I am curious. How do trade-ins work for you? Do you have some max?I assume it depends on the car.6/9/2022 2:01:58 AM *** Stasha!6/9/2022 2:02:32 AM Natasha *** I will be happy to request more information on the trade-in offers for you. May I note your zip code?6/9/2022 2:03:11 AM Stasha: Why do you need my zip code?6/9/2022 2:03:51 AM Natasha *** To select the closest dealership close to you.6/9/2022 2:04:13 AM Natasha *** Is there a year and model you are trading in for?6/9/2022 2:04:31 AM Stasha: Are you in Taylors or ***?6/9/2022 2:05:34 AM Natasha *** We have several locations over the ***.6/9/2022 2:05:44 AM Natasha *** Many factors affect trade values including the condition of the vehicle, the demand for that vehicle, as well as current market conditions.6/9/2022 2:05:59 AM Natasha *** What would be a good email to follow up on?6/9/2022 2:06:33 AM Stasha: Why are you being uncooperative?6/9/2022 2:07:18 AM Stasha: What about a 2018 *** Elantra? I have approximately *** miles.6/9/2022 2:08:05 AM Natasha *** Great choice with the Elantra, Stasha!6/9/2022 2:08:29 AM Natasha *** Let me see what I can find for you. Just a moment, please.6/9/2022 2:09:03 AM Natasha *** Thank you for your patience.6/9/2022 2:10:03 AM Natasha *** I do see we have several of the *** my system. Please allow me to confirm there are no pending sales on it. What would be a good email to follow up regarding the *** miles as well as the trade-in offers?6/9/2022 2:10:

I'd leave no stars if I could. They buy auctioned off cars and make sure they run for the moment and look nice and them BAM you stuck with a *** lemon. They "claim" car fox inspected the car but facts are facts AND just cause a piece of paper says something doesnt make it true. My vehicle surely was NOT inspected. I've had this car for 2 months and 2 weeks after having it check engine light comes on... it goes to the mechanic and it has low transmission fluid (it's a sealed transmission) WHO SELLS A CAR WITH NOT CHECKING THE FLUIDS! (This was serviced under the free 30 day warranty)Now here we are today my cars wiring harness is faulty and my catalytic converters are clogged. I didn't do that in no two months. (Currently under the purchased extended warranty) My car has sat at the mechanic for a whole week and isn't being worked on. The warranty company couldn't find my part and now according to us auto sales they found the part.. i was told id recieve a phone call soooo many times THATS A JOKE! I never got any! WHEN DOES IT TAKE A WHOLE WEEK TO FIND A PART! oh wait why would yall care it's not your car or your way to work. So let's take "5 years" in helping the paying customer. I've called the dwoc, Corp, the dealership, even the mechanic several times a day WHILE IM AT WORK I might add trying to do there job for them. *** spent hours trying to get answers and get this show on the road. Oh and if you want to speak to a manager from corporate. *** either get put on hold and the call magically hangs up, or hes in a "meeting", or hes not in today. ? ive called everyday multiple times a day for a whole week. *** NEVER GET A MANAGER. I pay for the car and i paid for the warranty. Why cant yall do your jobs? It shouldn't take this long to service your cilent who's stranded. *** sold me a piece of junk and now I'm having to spend my time at work trying to make sure I have a way to work... RIDICULOUS! I would've been better off purchasing a horse ?

I purchased a 2015 Dodge Journey on 4/5/22 and on 4/11/22 my mom passed away and my vehicle started giving me problems the same day my mom passed I called and was told to file a claim and had to take the vehicle to the shop to get diagnosed I did that so the cost of what pep boys found was *** to fix what they thought was needed to be fixed so I had to bring the car back because DOWC was requesting for pictures to show prof of what they are saying so the claim was denied. I went back to the place location where I purchased the vehicle from witch is the ***. Location and I was told that they only sell cars they have nothing to do with the maintenance of any vehicle they sell and so he(***) emailed someone asking them to get in touch with me on whats my options since the claim was denied this was Memorial Day weekend so the office was closed on Monday(holiday) I called on Tuesday to get answers to why the claim was denied and they told me the pictures didnt prove to them that something was wrong and that all they saw was rust and the warranty does not cover it I waited 2 weeks to get this answer so I had to file another because the vehicle completely tore up on hwy 85 it was hot I was scared it was horrible so I had to keep turning off the vehicle drive 5 minutes it would messed up again and at this point it would not drive anymore so I had to get the car towed to pep boys on memorial drive In StoneMontain so I called and explained what was wrong and was told so many different things about the car and again pep boys called them and gave them the problem to why the vehicle wont drive and the cost to fix it was 929$ Witch they denied the again I havent had the vehicle 3 months and I been having issues with the car 2 weeks after I got it and they took there time with the claim that the 30 days warranty was up when they denied it saying it was out of warranty so they sent the claim to the headquarters and they denied the claim I been out of work

I first purchased a car from US Auto Sales (2015 Equinox) on April 15th, 2022. The car went out 3 days later. I had to go through the whole process of getting it towed to *** Boys for *** Boys to come to me a week later to say it's an engine issue and they don't fix that. So US Auto finally agreed to give me five days to switch out to another car. I ended up switching to a 2016 *** Santa Fe Sport on April 30th, 2022. On May 3rd, 2022, the car goes out on the highway. Somehow I get to start back up to make it back to work but then it wouldn't go in reverse. Again, I somehow made it to an Advance Auto Store for them to look at it and he says it's either your transmission or engine because it's making a knocking sound. I get it towed to *** boys for her say it's probably the engine because it's knocking but can't get it diagnosed because I would have to hire someone to run a diagnostic test on it. So I had to call around to different *** dealership locations to make an appointment to get a diagnostic test. I finally find one in Duluth Georgia. The appointment was for May 9th at 10:45am. The roadside assistance set to pick the car up on Saturday (May 7th) from *** Boys to send it down to the *** dealership in Duluth. I called Tuesday to check and see if the car was transported because i never received a phone call or text message about the *** who suppose to pick the car up on Saturday. The tow company fell through on Saturday and didn't get one til Tuesday. I received a call on Wednesday saying the car made it to the dealership but now since it missed its appointment on May 9th, it will be a couple of days before he can run the test because he is backed up with cars. So here it is Monday May 16,2022 and I still have no car, I'm running out of money from getting a rental, asking for rides or Uber'ing my child and I to school and work. This is really stressful and overwhelming. I just want to end business with US AUTO SALES as soon as possible.

This is the worst company in the world i had a car accident and i was not the at fault party,but i didn't have the uninsured motorist coverage,but i what i did have was the cpi so along with that they was able to send out a Appraisal to get a quote so i can take it to the shop to get it fix,okay so when i got the information i needed to move forward i was able to drive my car to landmark *** on *** blvd. to have them to fix my car so when i got there me and *** walked around the car to inspect and when we got finish she told me my car would be fix within 2/ 3 weeks and i don't have to pay until i pick my car up...but that call never came but i did get a call from yona at the us auto sale claims department i guess but she told me that my car was a total lost so at this point i'm confused because landmark didn't call me to tell that so i'm asking major question like why didn't land *** me to tell me that my car couldn't get fix i could have took my car to someone are maybe not get it fix at all,so i ask her well can i just drive my car home i was told no because it is not safe i said it was safe when i drove it there so i ask her yona whats next she told me they will wait on the insurance to cut a check and she will call me and whats the remaining i have left will be mines ,so i got off the phone with yona to call landmark and ask her can i come and get my things out my car so when i got there they had strip my car tore the bumper off and i was hurt because nobody call me to see what i wanted to do before stripping my car down so at that point i didn't have no option to do anything but get my things and *** ask me did i get everything because once i'm done she will *** it as a total lost and i have been calling the us claims department since then and nobody have not been answering the phone very unprofessional,they mislead you on proper information.and today is *** 28,2022 and i haven't heard from nobody and they still not answeing the phone

I purchased a 2013 *** Sants Fe from US Auto Sales in *** location in Sept. 2021. The first day i got the car it was issues and the guy that was there managing tried to deny it but the salesman told him it was. Finally they send me to get it fixed. Every since then i been having safety issues with the car. Ive had to make claims. On Saturday 07/02/2022, i was driving on highway and almost had a bad accident. My son was in the car. My car was wobbling badly and making loud noise. I immediately called US Auto warranty *** and filed another claim. My car was towed to Precision Tune and the repair guy stated that my control arm had broken. The warranty *** denied my claim to fix and i tried calling to talk to someone at US Auto to get a solution to this. They number you get from local dealership, if you call, it goes to customer service reps in *** and different states. You will not get to speak to who you originally got the car from. Yesterday i spoke to 8 different people in regards to my situation. I got switched to different people and ggiven different numbers. Last call of the day, i spoke to a lady name *** whom i think who was in GA in the *** She was rude to me yesterday. I kept explaining to her that i cant pay $500 for a part (not mentioning the labor costs) for the car, i almost wrecked, havent had the car a year, been having issues with the car since the first day. She told me that even with the claim being denied she was going to put in the notes to reconsider. Then when i called today she act like she didnt tell me these things and i was delustional! The calls are recorded so why am i been treated this way? I have no reason to lie at all. Now today she says its not in my warranty and she didnt say nothing. Someone needs to listen to our call at 4;35pm yesterday to find out she lied to me today! How does this dealership sale cars to people and dont want to be responsible for things that are wrong to the car?

Well I can say the service with you guys was a 2 out of 5 until I met Mim in the recovery department. Sorry sir for the misspelling. I chose to get my car from US Auto on my birthday last year in March. Then the pandemic hit. I lost my mom at the start, my only brother in the middle, and my son 3 months ago at age 6 to random gunshot violence. I was in the streets, lost everything, including my sanity. Despite hardships, I made sure US Auto was paid. After being hospitalized with COVID and in a coma for 10 days, I found my car impounded by the hospital. Life got worse, but a kind police officer helped retrieve my car that same night. My son loved that car; it even had his birth year painted on the side. I found voicemails from US Auto about missed payments. I called, sent proof of my situation, but the response was unsympathetic. I begged for extensions, only to be met with sighs and pressure to pay. I had to use funds meant for my son's burial to make payments. Now a single dad, I had to cremate my son. The same lady called about payments; I explained I was back at work and could double up payments the following week, but she hung up and my car was repossessed. I was devastated. The next day, she called again for payment; I lost my temper and hung up. After complaining to Complaintsboard.com, I called back, and that's when Mim stepped in and arranged the extension.

Let me start by saying this, if your reading the reviews and they are BAD, PLEASE PAY ATTENTION AND TRUST THEM. The process of purchasing the car was easy and simple and I liked that...But this company has no type of sympathy for any of their customers and real life situations. I paid them $1000 down payment on 4/22, please keep in mind that usually when you purchase a car and you finance it your next payment usually wouldn't be due until exactly a Month later. Instead my next payment was due on 5/9. And there's a payment due every 2 weeks after that. I didn't have the funds that day to pay the bill and they literally cut my car off the VERY NEXT DAY! No calls, no warnings, no nothing. If I can't get to work how do you expect to get paid? I called after I realized the car wouldn't crank to explain to them that I now have the money BUT my wallet was misplaced so I have no id, no bank card no nothing. So there was no way I could acces the money for them but I offered to pay with checking account information for them to take the money right out. They said they COULDNT do it, they don't take payments that way. So I have to continue to miss work because you guys can't have any sympathy for the situation and because you don't have a systematic way to process the money! I literally called the very next day to see if I get talk to another rep who would possibly be able to assist me with this issue and once again, no help, not even any type of solutions for me. I don't understand it. You shut my car off 1 day after the payment is late, then I call and tell you I have the money but I would need to use account info and you guys still can't help me. Now I'm struggling to find ways to get to work when I have a car sitting outside. I wish I would have listened to the reviews when I first looked this company up. Worst decision of my life. Lack of communication and lack of sympathy. I have the money but the way things are going you guys are losing a customer and losing money because you all don't want to work with me.

I purchased a car with US Auto Sales back in july, and was given a LEMON. The car had the service engine light come on not even a month of having it. Of course; I take it to the shop mutiple times under warranty. It had a blown head gasket, bad water pump, bad thermostats, and leaky valve cover gasket. The list goes on. After getting things repaired on the car, engine light still manages to flash itself on the dashboard, making my FIRST TIME car buying experience horrible. Next, was the radiator hoses busting one by one. First the upper, then the lower, and along with my service tire monitor system was always flashing ( no big deal), BUT WHEN YOU ARE SELLING a customer a car you MAKE SURE THINGS ARE FIXED TO THE MAX! Not, disconnect the battery like that's doing something, or resetting the computer to make it seem like nothing is wrong with the car. This company knows, and knew what they were doing, and i am not the only one who experienced a bad one with us auto sales. I went to US AUTO SALES on 316 in lawrenceville, ga. Salesman was Norman, he was very useless, and underminded me, and disrespected me for a fool. He is very rude, and non-chalant, and bad with communication. I always reported to him the problems with my car, and he told me where to go at the time but no one helped. After so many calls, and complaints and trying to get the vehicle to good standing i was told a lot of things weren't covered under warranty. I was upset as i knew the company was playing with me. I, now, decided to give the car back in october after it stalling, and not turning back on, or cranking for 5 minutes driving long distances. I had enough with the car, and have images, proof, documentation, phone calls, and all of the things i DID ON MY PART to make things work. Now, US AUTO, has the nerve to be sending me letter to my home bothering me. I would like my remaining balance to be dropped after the proof, or someone to finally call me in regards to my complaint. I am super upset, and DO NOT WISH ANYONE STEP FOOT HERE. Don't make me get started on the loan balance, and all. I was paying $16,000 for a 2011 CHEVY CRUZE WITH 100,000 MILES. AWFUL!THIS PLACE IS A RIP-OFF. You also NEVER CLOSED THE ACCOUNT ON MY CREDIT, AND REPORTED ONE LATE PAYMENT ON JAN OF 2020. IT STILL REMAINS OPEN AS OF, 3/30 AT 10:20AM. I will be getting a lawyer.

I purchased a 2019 Corolla in 2020, and on 12/04, I had a baby. On 11/25, an ambulance rushed me to the hospital, causing me to miss my car payment. While hospitalized on 12/5, a neighbor kindly left my car at the hospital for my use upon discharge. On 12/7, I called the office to request reactivation of my vehicle so I could return home. I explained to the manager that I was willing to pay both the overdue and current payments once I got home to my records. The manager stated that without a partial payment or proof of my work absence, they couldn't reactivate my car. I explained that I could provide discharge documents only after leaving the hospital, which required reliable transportation, including a car seat for my baby. The manager maintained that without one of those documents, they couldn't restart the car, leaving me stranded at the hospital. Living alone with my spouse deployed in the military exacerbates the difficulty of this situation. Claiming to prioritize clients, this company's actions suggest otherwise, especially given my medical circumstances and request for a temporary car start to facilitate payment. The current policy for medical emergencies is insufficient and should be revised for such situations. The company's focus appears to be on profit over customer care. With my credit, I can refinance with another finance company, which I intend to do. However, for those reliant on such services, it's clear that the company preys on customers with policies that force tough choices between car payments and other financial obligations. Those needing their cars for work are coerced into prioritizing car payments, perpetuating a cycle that benefits the company at the customer's expense.

Today, 03/25 I've made a call to USAuto Sales, my finance company pleading for assistance for them to reactivate my vehicle as they have disabled it after being 9 days past due. During this current crisis in the world you would think a creditor would be lenient and flexible with all of their customers. Fortunately, I have been able to maintain employment but am currently 9 days past due. My vehicle has been disabled and I've discovered that my mom who lives an hour away may have contracted the COVID-19 virus. Mayor Bottoms of Atlanta GA has placed the city on a mandatory Stay At Home for 14 days effective 03/24. Note, only granting us to be out for essentials duties. I've contacted friends for assistance as I have no family here in Atlanta and my siblings have infants and unable to go and check on moms for fear of bringing the virus back home to the babies. Unfortunately, I'm out of options until my next pay on 03/31. My friends recommended that I reach out to my finance company as they should completely understand the situation I'm in and remove disabling customer vehicles period during this epidemic. So today 03/25 around 9:17am I've decided to reach out to my lender USAuto Sales for assistance. After 4 failed attempts I finally got a hold of a live person on the 5th attempt. Note, I was disconnected the first 3 times and on the 4th try to reach a representative a gentle man answered but his tone was so low I couldn't understand a word he was saying. You could hear him breathing but nothing else. He was literally just holding the phone. I continued asking him are you there, I can hear you, hello, hello, hello and he never responded before I just gave up and disconnected the connection. On my 5th attempt to reach a representative. I got a very professional young lady by the name of Phyllis. This young lady was extremely polite and empathetic. After reaching out to the young lady and explaining the situation I begged for an extension until my next pay on 03/31. She stated that the only way an extension can be granted is if I lost my job due to COVID-19. I paused under extreme disappointment and depression, humbly asking her "Are you serious?" Respectfully Phyllis responded, "Yes" "Unless you can make a partial payment." I responded, "I wont be able to do that until my next pay next week 03/31".I furthermore stressed the need of me needing to go and see my mom during these troubling times. I begged and begged and begged for them to enable my vehicle so that I can go and check on her. The results where the same. After this experience, despite the professionalism received from Phyllis. I've decided that I would never recommend USAuto Sales to anyone. Furthermore, I will never do business with them again. I would never want to be a customer of a company who would assist me during these troubling times if I lost my job for whatever reason. If I'm out of work, for not being able to get there because of my disabled vehicle, how could I make future payments at all? Once my contract with USAuto Sales is fulfilled, that's it. I wish to no longer do business with them as my mom is heavily on my mind at this time and this service will forever cloud a memory doing business with them.

I have currently been paying $440 per month as a Disabled Veteran who is paid once per month. I've been made several promises by Customer service Representatives at US Auto Sales that for 2 years have NOT Been fulfilled from a simple due date correction at the time of purchase which was approved by *** and was NEVER completed although all required paperwork was received and the new dates were agreed upon verbally based on the bank statements etc. Provided. For the 2 years I paid each month based on the dates agreed and have been punished for doing so as well. Since then I've been charged CPI fees while carrying FULL COVERAGE Insurance of my own. Simply changing Insurance companies cause the Auto sales Customer to have to reach out and contact the *** which is a 3rd party company hired to input paperwork for US Auto sales but seemingly forget to do so or somehow drop the ball somewhere on Customer accounts but it becomes the US Auto Sales Customers responsibility to track them down to make sure that we stay on top off these mistakes as well as ensuring the 3rd party company to make sure that they are following through with all commitments as well. I've literally been told that it was my responsibility to continue to follow up making sure that the Customer service Representatives are following through with whatever they were supposed to do on my behalf in their system at U.S. Auto sales. I've been promised that I could request recording reviews of past conversations at any time to support the misinformation or Lies I've received in the past but have never been able to get the recordings reviewed. I'm currently in a situation whereas I'm willing to cut all losses with 2yrs if paying $440 monthly just to be done with the mistreatment. I've had my most recent payments refused due to the record discrepancies regarding my correct due date and most recently the promises to complete a deferment twice in a row causing my account to require a double payment after finding out that my due date change was once again failed or not completed as promised except this time left the deferment incomplete as well. I agree that I only have my regular payment as was agreed previously with *** and would not be able to make a double payment until between the 26th and 28th of September so I was told to just hold on to the 500 I offered until I could try and come up with more which wasnt until yesterday Monday September 27th yet they decided to pick up the car a couple days earlier only to offer it right back to me on the date I was supposed to make the double payment except now they want me to suddenly give the $2,000 yesterday. I only owed a double payment and they added the extra 296 from a month I they they make it appear that I owed because they continue to ignore all of the due date confirmations and reminders that it had taken place years ago and can be verified by *** who got it dd's one and confirmed my new payment due date. In the end they document whatever they choose to in the way that they choose too to benefit themselves rather than writing what the Customer agrees to. At this time I'm being railroaded and have been extorted for money. Theyve even stopped me from being able to simply pay each month without having to involve their alleged customer service Representatives. Typically I.would just keep paying no matter how much theyd mess up my account with inaccurate information, refusal to all access to real supervisors or corporate information. I just want a normal company that I can pay each month as I agreed to do and have done for 2 years and they just document the payments as recieved and apply them accordingly without making up reasons to avoid taking responsibility for their own mistakes. As a Customer I should never have to be forced to help keep up with payments or ensuring the integrity of your customer account notes so that the customer can avoid being lied on for the benefit of some Representatives trying to bury another one of their mistakes. The amount theyve change my agreement to pay to is ridiculous and still includes CPI and more. They wont even accept my 1,000 even though the account is in shambles now because of their own record keeping and all I wanted to do was pay each month and drive but still NO HELP. I know the money I'm paying is way too much for the car as it's a 2011 ford edge with over 210,000 miles on it today but I pay 30,000 for it and it down under $10,000 now but I accepted my fate after I signed as long as I didn't have to deal with any other issues like these. I JUST WANT TO PAY EACH MONTH WITHOUT GAMES TO GET ME FOR MORE.

I bought a car from us auto July 2020 I had been paying on it for 3 yrs they closed the doors I went up there before they closed the doors they were going to call the law on me they sold me a wreaked car andi had the car a week and had to puta800 dollors radiator in it they said wasn't cover in the warranty that's how I found out it was wrecked this place that took over said I owed 100/$ more then I did amndyhave put this on my credit I want my money back all of it the car is not running my headlights have that foam keeping them in they ripped me off thanks Linda chester

I've had my car for 2 years now I have never missed a payment us auto sales closed down and I was able to make a payment up until June on the website. After that I was told by Westlake that payments would be made through them from now on I called multiple times to make a payment and was told they cannot make my payment and my arrival had got repoed last week

They repossessed my truck and I had just got it. They took my truck while I was in Kroger 2 hours away from my house shopping for my disabled mother who was with me and her wheelchair was in it. I put 2000$ down and paid 2 payments on time before it was even due and they took it 3 days after I made my payment that was paid 2 days before it was even due

Hello I lease this vehicle in 2021 of July everything was okay up until the car started falling apart and they don’t won’t to get the car fixed because I was a few miles over the rack in pin is a big deal and dangerous I’m stuck with this [censored] and I have to work how do I work with having all these problems and no one to help me plus all us auto closed in Jacksonville fl

Since US Auto closed and west lake took over account is closed on my credit report and make my credit dive 30 points because it looks like I haven’t paid since April, next I paid 2,700 bucks for a warranty that west lake won’t honor and I had an open claim that was ignored. Also my truth and lending papers are not correct and because I wouldn’t pay bi weekly they rose my payment which is predatory lending, so apparently shady stuff going on and my car broke down I am so angry justice needs to be served

US Auto sales simply vanished overnight. Employees and customers were not warned. I paid for Service contract and Gap insurance and according to the service contract company, IS Auto never paid them so I am not allowed to file a service claim. I was informed by the Collection agency that assumed all of US Auots contracts that a representative of USAuto they are going through stated i didn't have Gap or service contract but I have ALL paperwork signed reflecting in the contract price both charges and sent copies to new company. Now im getting we are checking into it over and over ... We were all ripped off by USAuto and the President and CEO's shouldn't be at a resort while the customer has to just DEAL with their actions.

Hello , I’m China brooks I’ve financed a car through u.s auto sales in February the end of may the act broke down the transmission failed I’ve contacted the company and the financial company and the warranty was expired 5 years prior to me getting the car . The car was financed to me at 14,000 and was making a payment of 176 every 2 weeks the blue note states the car I was driving witch is a 2014 ford focus se sedan was only worth 3,500 . The repair for the car is 4,500 to get it running

I was recently driving this vehicle, and yesterday. It just stopped working on me Wow, I was driving. Myself and bystanders were trying to get it back started and it would not start for you. My husband had to come from work. And we had to get a tow truck driver to drive it to. A mechanic shop. and the mechanic said the engine is completely messed up. I recently got this car in march of 2023. I'm not Who I can contact about this situation I need help My phone number is [protected] my email is [protected]@gmail.com

I been having issues with the car since I got it had to put it in the shop twice and now that the dealership all of a sudden just shut down doesn’t tell their customer anything and sells out contracts to A debt collector and we lose our extended warranty’s and can’t get our car fix I find that very wrong how we as customers are being treated unfairly and being notified via email that we need to start paying money to a debt collector cause that’s who US Auto sold our debt too this is wrong on so many levels cause now I’m currently having issues with my transmission and I can’t afford to fix that right now so I guess they want to just keep riding till I’m stranded somewhere

We were in the middle of resolving an issue with the faulty car we purchased and have been making on time payments on. As of March the car hasn't run and team was working with us to switch the vehicle out due to the electric issues that were already present before we purchased it which is why the car would randomly cut off. We appreciate you guys working to put us in another vehicle even though we understood that would extend our contract now that you all have shut down there has been no contact and we are stuck paying for a car that can't be fixed. We need a prompt response please and thanks for the urgency in this matter.