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Customer Service

+1 833 794 5316 (Customer Service)
+1 954 222 2277 (North Lauderdale, FL)
+1 786 439 2277 (Miami, FL)
+1 407 270 0599 (Orlando, FL)
1200 South Congress Ave.
West Palm Beach, Florida
United States - 33406

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Complaints & Reviews

Jan 29, 2020

Off Lease Only — promised refund that was not refunded

At the Orlando location I was try to get a car and I was having trouble getting approved that night so they...

Aug 06, 2019

Off Lease Only — mercedes 2012 door

About 3 years ago, my daughter purchased a Mercedes 2 door from off lease. At the time of the purchase the...

Off Lease Onlyliars do not buy a car from this company

Do not purchase a vehicle from this company. I bought a 2017 car October 2017 w/3, 700 miles and was told anything that goes wrong w/the car it would still have the remaining manufacturer warranty. I was aware of an accident BUT was told it was under warranty so basically that was a no worries deal. WRONG my car recently started having problems so I took it in to get fixed and was told because the car was in an accident it's no longer under warranty and whoever fixed the car from the accident basically threw everything back in and that it looks like a jumbled mess. I called Off Lease Only to explain this and was told what they could offer me is to trade my car in for another... Why would I want to trade my car in that I paid off last year for another crap car and car payment? I've sent several people to this company. One of the managers told me I had the opportunity to call the manufacturer to verify if it was still under warranty, my exact words back were so your telling me I needed to call the manufacturer to find out if you were liars? DO NOT DO NOT DO NOT PURCHASE A CAR FROM HERE.

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    • Off Lease Only's response · Oct 08, 2020

      Dear Tiffany,

      We apologize that it took us so long to get back to you, but we just became aware of your review. It is not uncommon for a Dealer to not want to do warranty work. They make less money. Here is an article regarding warranties and collision repair: First, do not believe your insurance company when they try and tell you that you should go with their auto body shop. They might be trying to steer you towards a shop in their network to keep their costs down. They may try and make you think that using an independent shop will void that mechanical warranty. False! That mechanical warranty is between you and your auto manufacturer. You always have the right to choose your own auto body shop and that right is protected by law in most states.

      If the car is totaled, the warranty is void, or if it has a salvage title, the warranty is void. We do not sell cars that have been totaled, nor do we sell cars with salvage titles.

      Our founders, Mark and Eileen Fischer, started this company over twenty years ago with two cars, their life savings, and a vision to create a different car buying experience. The growth has been phenomenal, with over 250, 000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during, and after the sale.

      We are proud to offer the most transparent used car buying experience with no hidden fees and no stress of haggling price.

      Should you have any further questions or concerns, please do not hesitate to reach out to our Customer Service Team, toll-free, at [protected]. You can also reach them at [protected]@offleaseonly.com. They are here to help.

      Respectfully,

      Your Customer Care Team Member – Sharon
      On behalf of the Founders – Mark and Eileen Fischer

    Apr 08, 2019

    Off Lease Only — extended warranty is a rip off

    I have purchased FIVE Jaguars through Off Lease Only and each time I purchased the extended warranty they...

    Oct 11, 2018

    Off Lease Only — car sold with undisclosed frame damage

    Coincidentally both my neighbor and our family were sold undisclosed damaged BMW's from Off Lease Only...

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    Jun 10, 2018

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Off Lease Only — services

    I apply online, right after I call the orlando location they tall me to come to the dealer that I was pre...

    Apr 25, 2018

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Off Lease Only — car sold with frame damage as clean/ wrong carfax report given at the time of purchase/ fraud

    When I purchased my vehicle at Off Lease Only Miami in August of 2015 I was provided with a carfax that...

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Off Lease Only — lexus rx 350

    No more from off lease only! We bought a 2009 lexus rx350 in 2012 after owning a 2003 rx300 for about 6 year...

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Off Lease Only — buying a car

    Went to buy a car and was the worst experience ever. They only had about 10 cars with a clean Carfax with no...

    Offleaseonly West Palm Beach — sold my son an unsafe vehicle

    Let me first start off by saying this is our 3rd car purchased from this company, but the first one from thi...

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Off Lease Only — be careful what you get yourself into

    I spent a week speaking with a sales person. I drove three hours with three other people to look at a camero...

    Offleaseonly.comtoyota corrola

    I've bought 2010 corolla and everything is fine had it for 6 months now and it stil running fine. They did tell me it was in an accident, and I can see the front bumper was changed. Had my mechanic check it and I've done the routine maintenance. I guess more people write about bad experiences then anything else.

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      Off Lease Only WPB — sold us a bmw disclosing accident - not frame damage

      We bought a 2011 BMW 328i back in Feb 2014 at OffLeaseOnly West Palm Beach location. We spent countless hour...

      Off Lease Onlynever again

      First off, we went there with an open mind, knowing that it would be an experience, got there at 330pm, with an idea of what we wanted- Test drove the cars and started with the paperwork.
      super cool that they provide burgers, hotdogs and water on Saturdays, however, not so cool that we got there at 330 and ended up leaving at almost 1am!!! We were the only people at that place. The aggravation was completely over the top. While Most of the ememployees we dealt with were super nice (especially D.T, Thomas &. Jerod) I KNOW its worth the 10 hr wait.
      Also, they sell cars "as is" SO do yourselves a favor and get an inspection prior to signing anything. On our way out at almost 1am I was giving a single key to my escalade... No keyless remote, I asked where it was and was told BY rodnny "it must not have one! Vehicles are sold as is", which I would have been fine with had I been told that the car only had A single key before I purchased it. In fact, we test drove it however the vehicle was running when it was given to us, the last thing I thought about was to look at the key!! Same thing with the GPS, didn't realize it and it didn't have the flash card which is worth 300$ till after we signed the paperwork!!) then at almost 1am I went to get in the car...well the thing would not start! I told the salesman (rodnny) and he said that "I didn't know how to start the car, I felt it was rude from him to make that remark as I'm not 15 yrs old, I'm an experience driver and has driven lots of cars, and don't need a manual to teach me how to put a key in the ignition and start a car!, did I mention we had been there since 330pm, empty stomach tired and it was pouring!!) 2 days later I was there again to have the battery replaced!, turned out it was not me not knowing how to start the car, but a dead battery!
      here's what put me over the top: my husband and I bought a bmw and a luxury SUV less than 30 days ago, I just took the SUV for an inspection and a routine oil change which turned out to be a 3 day long stay at the shop as the car HAS A BENT FRAME AND FRONT TIRE PUSHED BACK. Did they not think someone who's purchasing a 50k vehicle would want to know this??? I'm sure they inspect vehicles prior to buying them. Or do they?? This has cost me over 700$ and the frame is still bent! Yet I haven't even made my first monthly payment!
      Very sneaky, best to go to carmax! They don't offer free lunch but I guarantee U won't be there for 10 hrs.
      Also they have a 30 day warranty on all vehicles even if u don't get the extended warranty!
      Consumer deserves better regardless whether we r spending 7k or 100k when purchasing a vehicle!
      Thus far, worst experience ever. I hope I never ever ever have to go there again!
      Oh, and after spending almost $100k in 2 cars, I would at lease expect to get enough gas to make it home!!! Both of the cars were completely empty.
      Also my husbands bmw had to get new breaks less than 3 weeks after purchased!
      And my escalade, aside from having a bent frame which the warranty won't cover due to prior accident, also had 2% oil life. Thanks "off lease only"!!

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        • Re
          reaj313 Aug 05, 2011

          Felix is excellent!!! very helpful sales person. Not only is he courteous, he went above and beyond his duty of command to get me in the car that i wanted.. I will definitely recommend him to others and will definitely be back to purchase another vehicle... thanks again Felix!!!

          0 Votes

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Off Lease Only — fraud and bait and switch

        Let's call this the Bait and Santander switch, shall we?! Firstly, if you want a devalued car with...

        Off Lease Onlybad cars and unprofessional seller

        I decided to buy car from Off Lease Only. The company provided used cars and when I came to them, the agent showed many cars and he told me that all were in good condition. He lied and I bought severely damaged car, but it was seen. I drove for 4 days, and I already needed to repair it. The seller refused to repair it and told me that I damaged it. So I want to warn all people that the company is scam. Don’t waste time and money. And post comments.

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          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          Off Lease Only — damaged vehicle, no disclosure

          I purchased a vehicle from OFF LEASE ONLY with CASH in January 2011. We were told the vehicle was a prior...

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          Off Lease Onlyfalse car fax report

          We bought a 2010 mercedes ml from the place and the sales person along with the finance person showed us a car fax report on this vehicle that showed it was clear with no accidents!! We took the car to the real mercedes dealer for an overall inspection and they told us the car was from california and had been in three accidents. This off lease only dealer ship would not do anything about it and pulled a correct! Version and showed it to us. Not only would they not do anything about giving us a new car they said they would but it would cost us $7, 000.00 more and the payments would go up. They also said beside it doesnt decrease the value even though it had been in an accident "three times". Be very very very careful with this dealer they will show you a bad car fax to sell you the car.. Buyer beware!!! Not a good dealer at all...

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            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved
            Offleaseonly.com — wrecked car

            After reading all the reviews my husband decided to go foward with the purchase of a 2011 Sienna Le . His way...

            Offleaseonly.comlousy service

            I bought a mazda 2007 cx7. I noticed a problem with it. Engine light came on then car would sputter at lights and wouldn't accelerate. Told manager, John about it the day (saturday) I signed for it. He said "don't worry about it" we'll take care of it and you have the extended warranty on it. I take it to the mazda dealer on the monday and they said the extended warranty company won't take it for 30 days as it is a pre existing condition! I can't get offleaseonly to return my calls and mazda won't do anything about it. How pathetic a situation. I now have a vehicle sitting cause I can't drive it.

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