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1.3 13 Reviews

Bring A Trailer Media Complaints Summary

1 Resolved
12 Unresolved
Our verdict: If considering services from Bring A Trailer Media with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Bring A Trailer Media reviews & complaints 13

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6:01 pm EDT
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Bring A Trailer Media My 1978 Corvette

1978 Corvette - please contact me at [protected] regarding a 1978 Corvette which I had on site to sell. My add for selling my 1978 Corvette was criticized by a person who has negative comments on past cars being sold. I would like to know why his comments and accusations of the validity that my car did not have 13k miles on it but 113k miles - when paperwork and title show that when I purchased the car it had 9k miles on it were not dismissed. He outright accused me and BAT of making false statements and committing fraud. His comments should not have been posted. I was told at the time of my auction there would be an auctioneer assigned to my car reviewing comments and making sure everything would run smooth with my time of auction. The only thing done was my comments were blocked and not 65-GTO. He had all negative comments on the car and not only my car but his profile shows more than 50 negative comments on other cars. His comments deliberately hurt the sale of my car and I believe it also hurt the reputation of BAT. Please call me to explain why this was allowed to happen. I also have a collection of other cars ranging from ferrari, porsche and mercedes worth 1M that I was thinking about liquidating them but after this experience I have doubts. I have left word for white glove to call me

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11:49 am EDT
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Bring A Trailer Media Purchased a car online through their website

I purchased a 1966 Corvette from BAT auction in June 24, 2022. The car arrived and there are many things broken on it. I.E. clock, radio, brakes lights and front suspension does not work.

Also the paint work is defective and it is bubbling and start to left off. This car is nothing like what it was described on their on line auction

Desired outcome: Repair the defect

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8:56 pm EDT

Bring A Trailer Media Lack of transparency about reserve rules

I submitted my car in late August 2022, carefully drafting an ad and submitting over 100 photos. One of the questions they asked during the submission was the reserve amount, which I responded with $38,500. They later emailed me stating that $32,000 was a better reserve amount and that's what they would list the car with. I said that was unacceptable. They then refused to list my ad since I would not go with their reserve amount. I did not see any details in their process or FAQ section that said they would be the ones to decide on the reserve...but that's in essence what they do.

I would not utilize this business for that reason. They don't care how much profit you make, they only want the sales to occur, and to occur fast...they want a high transaction rate so they can line their pockets.

Totally disgusted with their policy.

Desired outcome: Change in policy whereby customer can choose their reserve. After all, it's THEIR car.

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Is Bring A Trailer Media legit?

Our verdict: Complaints Board's thorough examination reveals Bring A Trailer Media as a legitimate entity with notable strengths. Despite a 7% resolution rate on customer complaints, which invites a closer look, Bring A Trailer Media stands out for its commitment to quality and security. Clients considering Bring A Trailer Media should delve into its customer service record to gauge compatibility with their expectations.

Bring A Trailer Media earns 91% level of Trustworthiness

Perfect Trust Endorsement: Bring A Trailer Media achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Bring A Trailer Media. The company provides a physical address, phone number, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Bringatrailer.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Bring A Trailer Media website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Bringatrailer.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Bringatrailer.com you are considering visiting, which is associated with Bring A Trailer Media, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

The domain associated with Bring A Trailer Media is registered with a high-end registrar, which can be an indicator of the company's commitment to maintaining a secure and reputable online presence.

Bring A Trailer Media as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Bring A Trailer Media website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While Bring A Trailer Media has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 7% of 13 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Bring A Trailer Media. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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11:11 pm EDT
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Bring A Trailer Media No return of file which was not returned for not acceptance

No return of file I sent for sale of my car and not accepted

Desired outcome: No Return of file

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1:24 pm EDT
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Bring A Trailer Media Car Purchased Materially misrepresented, possible Odometer fraud

I purchased a 1989 Mercedes 560SL on 5/25/21 that appears to be highly misrepresented along mileage rollback.

When I received the vehicle I looked the vehicle over and found that the vehicle had many paint flaws even though it was represented as untouched.

Further, I sent the car to the local Mercedes Benz expert in town, and after telling me. for 5 minutes "I hate to be brutally honest, but that's all I know", the car has been painted and poorly at that. Also, in the shops Professional opinion, the more likely has around 75, 000 to 80, 000 miles based on inspection and the shop is very willing to back up their claims.

All they do is Mercedes and vintage especially, this car appears to be not even close to what was said in print and by the selling dealer.

Desired outcome: 100% Buyback

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8:34 am EDT
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Bring A Trailer Media Listing

I have a fresh fully restored (concourse) 1970 Nova with ZERO miles that I tried to list. My reserve was basically at a break even point. Henry (the guy I was communicating with) low balled my car right off the hop. Stated that it was worth $52, 500. I was professional in my response and explained why it was worth more. No response from Henry after that. Radio silence. I actually had a high opinion of the site prior to this…not now. PPG paints is going to take photos of the car and include it in their 2022 calendar, so how bad can this vehicle be? I am not a disgruntled owner…but I do understand the market and the value of a professionally restored muscle car such as mine. My advice, stay away if you want value for your car.

Desired outcome: To list the car

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4:37 pm EDT
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Bring A Trailer Media Unauthorized credit card charges

I have been charged $1250. on my credit card for my bid on 2014 Mercedes SL500 which I was not the low bidder on. My bid was $25000. but I was out bid at $25250 by Roger. I would like this resolved immediately. Thank you for your attention.

Desired outcome: Credit back my credit card.

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5:42 am EST

Bring A Trailer Media Poor Quality Vehicle

I bid on, and purchased a vintage motorcycle recently. Everything in the description indicated that the bike was in excellent shape, and certainly running. Well, upon delivery, the bike would not only not start, but I noticed many things wrong, or not operating. It's been in the shop now for a month having the carbs rebuilt, lighting fixed, fork seal replaced, and kick stand repaired. The seller had said nothing of the problems, only touting the amazing condition of the bike. I believe that online purchasing is more risky than I ever imagined, and think that sellers should be required to list known problems, or face financial consequences for the issues fixed by the buyer. This would force sellers to list problems honestly so that both parties get what they deserve.

Desired outcome: BaT should force sellers to report known problems or face paying for repairs.

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aurora Hill
, US
Dec 25, 2022 10:19 pm EST

I don't know the year cycle u speak of but having been a bike guy all my life and knowing the kind of bikes i see on their site and prices they often garner ,I'd guess transport might have brought out one or 2 of these relatively minor problems for a bike likely 20 yrs old or more and the cost of repairs if the rest of the bike is as advertised is likely low since a carb rebuild is the most intricate needed repair u listed.Depending on the bike of course this is probably a couple of hours to do. No 20 yr old bike is gonna not have similar issues and if it's a Beezer or a Trumpet then ur lucky to escape with these insignificant issues when it could've involved the dread English Electrical Grilling or Lucas Genie of Darkness.

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2:40 pm EST
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Bring A Trailer Media Auction fee for a car that cannot be imported.

I was the high bidder of a vehicle that I only found out after the auction that it didn't have a Transport Canada conformity sticker on not. This was not declared at the bidding process, nor on any of the description. The owner of the vehicle understood all this and was quite reasonable. He said he will simply relist the car should I not want to spend thousands of $ to bring it to Canadian conformity and spend 2-4 months waiting to get the vehicle registered. Bring a Trailer will then of course get their fees from the next auction of the same vehicle.
Bat initially refused to return the fees given that it is up to me to find this out prior to bidding, which is hard to do without the information that is proprietary to the vehicle's seller. There are laws in place for double-dipping ergo getting fees twice for the same car without it changing hands is illegal.
I simply want my fees returned.

Desired outcome: Reversal of fees.

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aurora Hill
, US
Dec 25, 2022 10:11 pm EST

Well bearing this I'd sure as heck talk to the sellers as much as is.possible.before bidding. I might not have been this vigilant prior to reading all this bat talk as i mistakenly was under the opinion that they were a professional company and.legit. Now I am reminded that taking any net company for granted is ridic. At my age i must be slippin in that I'd learned this lesson early in life and now had to be reminded thru another's pain. Thanks for saving me from likely scammers.

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2:17 pm EDT
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Bring A Trailer Media Bidders who pop in a single bid

FNHerstal5.7 A member since April 2019
shows a history of repeated 1 x bids and one 2x
Currently example the Frieghtliner Unimog at $7500 to start the auction
on 4/7/2020 same bidder started an auction w near identical truck at $3333

Curious about BATs views on bidders like this.

Coming to a conclusion that ‘fluffers' are in the mix has been discussed by fellow buyers for a couple years

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Mark
, US
Oct 08, 2021 8:21 pm EDT

Answer this question.. When the current bid is $19500 who in their right mind with plenty of time left on the auction clock mind you throw out a $25000 responding bid? Also no questions or previous bids from the $25000 bidder. I tried to post a comment questioning this and B and T would not post it. This tells me they are a scam!

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10:11 pm EDT

Bring A Trailer Media 1974 toyota fj 40

Looks like bat is not returning any calls and emails.
Absolutely zero starts customer service!
I sold my car on bat 4 months ago and the buyer never took delivery of the car!

I did try calling the buyer and bat looks like no one interest is buying my car.

Bat charged 5% of the sale price and have kept the bidder fee and no one does anything about?

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5:23 am EST

Bring A Trailer Media blackballed from making a comment

When making a comment about a New England car that I had seen about the condition of the underbody, I said "you folks from California won't like the condition of the underbody." This was near the auction's end. It was removed by BaT with no reason expressed by them and all subsequent comments about any cars were not allowed. I called, left a message but got no call back.

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1:53 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bring A Trailer Media Misleading Information

I advertised my car at a 3rd party classified website. Bring a Trailer (www.bringatrailer.com), without any content of their own. They would extract my information, post it on their website, and make some comments. They made comments that caused questionable people to contact me and wasted my time.

It turns out, they wanted $100 to post my car on their website. It makes no sense, there are many popular sites out there that allowed free postings.

--Sounds like a Scam and Fraud.--

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Bettyemae
Flagstaff, US
Oct 23, 2023 2:56 am EDT

I bought a motorcycle. The seller misrepresented condition. Indeed the bike I bought could not have been the one presented! BaT has done nothing but tell me that it is buyer responsibility to verify information. They did not even ban the seller from future auctions. Buyer beware!

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Rich Bachia
PALM BEACH GARDENS, US
Jul 26, 2022 7:17 pm EDT

This is a fraud auction. I was high bid on 7/20/22 for Porsche 911 turbo and time expired during the review somehow a bid came in higher and I was not afforded opportunity to rebid. I believe this is against the rules and regs and I have advised legal counsel to review

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Jf Jr
, US
Feb 27, 2020 1:05 pm EST

My message was finally posted on BAT.
Thanks for BAT team

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Jf Jr
, US
Feb 27, 2020 12:56 pm EST

Hello,

My message been hidden from the discussion of a 1966 Mercedes 250se cabriolet conversion being auctioned now and ending in 5 hours.
It’s been now 15 hours that it showing me this:

“ Thanks for submitting a comment.
We review first-time comments to avoid spam and keep the conversation within our guidelines. It should be live soon.“

Here is my message preventing the community from this Mercedes with a falsified vin number [protected]

Dear BAT community,
I’m Lebanese, living in Europe and dealing with classic cars since 15 years.
Here is my explanation for the Vin’s issue:
The Lebanese documents printed in Arabic (and translated to English) state that the car entered Lebanon on the 16th of November 1989 and not in 2015.
What they did in 2015 is re-newing the temporary Lebanese costums documents issued in 1989 and registering the car(title). Indeed the car never been registered until 2015.

Second important point: In my opinion there were a typing error of the chassis number by the Lebanese customs in 1989: they typed 3 instead of 1 in the 6th digit of the vin. They also missed the zero on the 9th digit. We can understand it is probably an error and not intentional (Vin typing errors did happen in all the countries).

Third point: the car been registered in 2015 prior to the conversion. As the Onwer planned to ship the car outside of the country, he was sure he will not be disturbed by the Lebanese DMV after the conversion.

So the Lebanese owner took advantage of the typing error done in 1989 and did the conversion, which confirm the bad intentions (fraud) of the owner.

However the owner name listed on the Lebanese documents do not mean he’s the last owner or the fraudulent seller.

This fraud didn’t only damaged the US buyer but also the reputation of the Lebanese classic cars community and will soon or later damage again the futures owners when time come to sell.

Please send us a zoom of the 6th digit of the stamped vin. Curious to see if still “1” or they “hide it” or they stamped “3”.

Auctioning a car with a fake vin will encourage others to do same or better frauds. IMO

J
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Jim Taggart
, US
May 05, 2019 9:27 am EDT

I have to chime in on this discussion after an *awful* experience with Bring a Trailer, BaT. After jumping through a bunch of hoops to list my 2005 Ferrari 360, I agreed to their reserve and started the auction. I own a car dealership and of course the car is in the showroom and listed on my dealer website... BaT knew this!

Then the bashing started. OMG. It was brutal. You'd think this car was a rust-bucket about to fall apart. It was a very clean, not without it's issues, 14 year old Ferrari. One guy in particular, SAANIK... Then I figured out his game. He makes a low bid, then starts the bashing to scare others away, hoping to get a steal. Then I think there a just a bunch of 20-somethings with nothing more to do than pick apart your ferrari.

But it got worse... While the bashing was going on, a very nice gentleman showed up at the dealership wanting to see the 360, he saw on our website. Small discount and he bought it that day. Yea for me right? Being upfront, I informed BaT and they said that was "strictly against the rules". Sorry, But I didn't know. And moreover, they definitely knew it was listed on our website. At least their local rep did. He used to work for us.

Well, they said I have to undo the deal and direct the customer to BaT. Ha. Deal was done. So the threat was that I would be banned for life (like the soup nazi!), and he would tell the community disparaging things about me as a seller. Ok, I still sold the Ferrari.

So they let the auction go on for two more days. More bashing. Then a day before the auction was to end, they told the community that the seller had broken the rules and misrepresented the car, so they were closing the auction and banning the seller for life. What? Who wouldn't do what I did? Due to the bashing the car was at 40k. I sold it for over 80k. And the guy has stopped by several times since and loves the car.

I would give a big caution to anyone thinking about putting their car on that site. Lies will be told and it will follow you after the auction is over and I guarantee the reserve won't be met! They keep the community forums for each car open forever on each car. So a search will find all of the bashing while you try to sell it somewhere else.

Don't use Bring a Trailer to sell a Ferrari, or any car for that matter. Maybe buy one there... good deals because of the derogatory comments. And I haven't even started with the arrogant attitude of their "ambassadors"!

Thanks for letting me vent. Good luck to all.

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E36M3
, US
May 22, 2018 9:34 am EDT
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I just had the exact same experience with Howard Swig. His undervalued reserve for my vintage BMW was sort of a "take it or leave it" deal. Two attempts afterward to "negotiate" went unanswered. I wonder if Randy Noonenberg, CEO of BAT knows that his minions are ruining what I thought was a good reputation.

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VinVintage
, US
Feb 12, 2018 8:34 pm EST

If you are selling a car, Bring A Trailer consistently undervalues your car, I'm assuming, to guarantee a sale on their website. I have attempted to list 3 different vintage automobiles with the website, all were in excellent condition and provided photo's and video of each car running and driving. The reserve pricing I was quoted by Howard Swig was laughable. When I inquired how they "calculate" their reserve pricing I never received any answer. Do yourself a favor. Sell the car on your own. I did and sold them for quite a bit more than BAT "reserve". Scam city!

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