US Auto Sales

My issue with US auto sales is that I want to refund my money for a vehicle that I do not drive. The vehicle itself has a lot of issues. So I have been with US auto since December . I only had the car for two weeks when the car start giving me problems. My car is no longer in my possession and it has been in a mechanic shop for over two weeks. I reach out to the dealership about this matter and they are very heartless. I have reached out to the warranty company and they keep giving me the runaround. So this vehicle no longer comes out a park. This vehicle cuts off on me when I'm sitting at a light. This vehicle also jerks really bad when I'm driving. And the most of all that got me really hot about this vehicle is that this vehicle cut off on me in the middle of traffic with my keys in the car. I have reached out to the sales rep Renee and asked her for her opinion. She gets an attitude because I express myself about this car. Mind you I am still within the 30 days of my first warranty. The vehicle is just now being placed in Cadillacs possession so they can see what's wrong with the car. The client I'm sorry the car dealership will not give me a rental because they said there's nothing they supposed to do. But yet US auto sales manage to call me every week for payment. Now I don't feel like I should pay for a car that I do not have. I have tried to be professional I have tried to be respectful and I have tried to be nice to the sales team. But because they're not in the same predicament that I'm in right now, it don't matter if I have a car or not. So today on January 4 I reached out to Renee asked her for her advice. She goes to text me, and she say she would give me valuable advice if I didn't express myself about my car so I have to take it up with her manager *** and she hoped that I like how he treats me. Now this is what was sent to me through text messages and I have all my documentations. This is the type of stuff that US auto sales due to us customers when they don't want to admit that they're wrong. Also just like I'm holding a contract you guys are holding a contract and you guys are not holding your end of the bargain right now. So at this point I would like to receive a full refund of the down payment that I put down for this Cadillac that I am no longer driving right now. I do have documentation, I do have text messages, I do have phone records That I call about this issue. If I was able to give you guys one star or no stars you definitely get no stars for me. At this point I would name is Sam hours enemy to buy a car from you guys. So please own up to what you know is right and give me my refund back for a car that I cannot drive. Again I have been without my car for two whole weeks and it look like I'm gonna be without my car even longer. I need my car because I have a disabled child that I have to get around. But no one is worried about my knees and my whereabouts with my children. So this issue needs to be resolved soon as possible because this is not fair to us as a customer to buy a car that's a lemon from your dealership. I hate to do this but I definitely will begin a lawyer involved because this is not fair to me as a client.

Car technical difficulties, multiple representatives giving false information, cutting off of the vehicle, money that was paid I want back. So I brought this vehicle on in December after getting my wife a vehicle from Here so two cars I invested money in US Auto sales. I paid the first portion of the down payment which was also almost $1,000 I paid the first pick up payment on time no worries I caught covid-19 and was in the hospital and could not make the payment on time for the second down payment and the last down payment I had to BORROW the money for the second down payment and also for the third down payment which was 520 and also 315.11 to be exact. I called as spoke with multiple Representatives multiple managers also the store manager at the Blanding location as well as representatives in the payment center when I first got the car I had to take the car to RPM in order to get new tires on the car the backup camera for the car was completely on the other side *** sided I was promised when I paid the Deferred down payments that there were no extensions or anyting all I have to do was pay the Deferred down payment and if I need assistance with my regular payment that I will be able to be assisted if I could not make the regular payment which was a date after the last pickup payment which puts me back at another 500 and something dollars my car has been completely shut off multiple times I have not been able to go to work at times because of my car being cut off I asked once I paid the last pickup payment can I get assistance with the regular car payment which was due directly a day after I was promised yes I will be able to get assistance my car is now cut off and had to do a 24-hour override which means that I would not be able to go to work for a brand new part time job including my full-time job to bring in more income I was told no sir we cannot help you this is the worst car experience I've had ever in my life especially after purchasing two vehicles from US Auto in Jacksonville Florida I asked for higher-ups no one wants to give me information to contact someone higher than someone in a call center so I decided to file a complaintsboard.com complaint I would really like to get my money back and cut ties with everything I am a supervisor for the State of Florida and have handle multiple potential suicides potential bomb threats potential violence in this pandemic I've helped my state and multiple ways the nun with people that are dealing with very hard times in this pandemic the help that I have gotten from US Auto has been very limited this was not the way I wanted to start off a new year by ending an old one this is horrible for a 2013 Chrysler which I'm paying $20,000 for and can't get any assistance any leeway any help this car is now on my credit I have invested money on top of money and to this vehicle when I went to get the backup camera system checked out they stated that it was an out-of-pocket cost that it is not covered under my insurance which I explain this multiple times about my situation no one cares about the possibility of someone losing their life from a killer disease that has hit America it is all about a dollar bill making money and taking money I am saddened to know this for such a huge organization!

Issues with salesperson and customer service. December , I decided to upgrade my vehicle for the third time with USAuto Sales, Inc. I went online to look at the SUV's to see what is available. I found one in South Carolina that I wanted. It was gold Ford Escape Limited. I called the location to check the availability of it and the salesperson told me that it is sitting there because he was looking at it right now. I advised him that I wanted it and will call my dealership for them to call to have it transported to Georgia. I contacted the Lawrenceville on Buford Drive and spoke with Brett and advised him of the vehicle. He went to Jody and asked to call to make the arrangements. I do not know what happened, but the vehicle was sold. I then found another one in North Carolina and after a week, it finally arrived. Through the process, I expressed my dissatisfaction with the process. I was told by my salesperson, Brett, he is through with me. He is not going to take the abuse from me, and I have the text messages to show that I did not get disrespectful to him. Even when I spoke to him on the phone, I was being understanding because he was blaming others, so I did not want to get ugly with him if it was others. He stated the manager, ***, at the South Carolina office was an a__hole and he was hard to deal with. He told me that he and Jody, the manager is through and will not be treated that way. I am not sure what way he is talking about. I spoke with Jody and he acknowledged that procedure was not followed and apologized for it for me not getting the first vehicle. I went to sign all the paperwork for the vehicle, I bought with me all the necessary paperwork. I had a Benefit Letter from Social Security Disability showing that I get paid the second Wednesday of each month. They set my payments as bi-weekly instead of monthly. I was advised that once I make my first payment, to call and they can change it to monthly payments. I called February 12 and spoke with a gentleman about it and he told me the send an email to ***@usauto-servicing.com with a copy of the benefit letter. I sent the email on February 13 asking to change it from bi-weekly to monthly. He never told me that once I send it that I will need to call them. He told me that they will get it. I received an automated call asking to call USAuto Sales and I immediately called them back. I was told that because I did not call to follow up it was never processed because they must pull it when I send it. Why is there not someone who checks that email daily? Today is February 21 and was told that I need to make a payment then they can process the request. I sent it in on the 13th which was way before and because they did not do their job, now they will not process the request. As I stated at the beginning, this is the third time to purchase a car from USAuto Sales, Inc. and it is the biggest mistake that I have made. This is turning into a nightmare for me in dealing with rude customer service agents and then when I do call, I get put back in cue when it is my turn or get hung up on. This happens a lot. Once I finally got through, I was told that payment arrangements are no longer offered. For all the years I have dealt with USAuto, the option helped me many times.

I purchased this car from US Auto Sales 1810 Browns Bridge Rd, Gainesville, GA 30501. My car stopped working in less than 24 hours of my possession. On 07/17 at around 7:30 p.m., I purchased a 2018 Ford Escape SE AWD from US Auto Sales, Gainesville. My sales rep was Kevin. My down payment was $1800, $100 for liability insurance, and $455 was paid on 08/01 for an additional down payment for a total of $2355 spent. This was all in accordance to my fiance deal which was signed. The very next morning, on 07/18, at about 7 a.m., the car would not start at all. I spoke with sales rep Kevin and his general demeanor was very nonchalant and dismissive.Since I was going in circles and getting no help from him, I later spoke with the office manager, Ray. I had to wait until the dealership opened to have them to tow the SUV much later that afternoon. The car suddenly seemed to run later in the day when I drove it back home. However, upon the advise of the mechanic of the garage, I was told to take it to any Ford dealership for a full diagnostic workup since the SUV was still under warranty and also because a newer 2018 model vehicle should not completely stop working. US Auto Sales seemed very unconcerned with the starter issue and they were happy that the car had restarted and told me that the problem was "now resolved". Every since the initial purchase of the car, it would start and stop intermittently, until it just completely stopped starting at all. I was able to drove the car to Nalley Ford Sandy Springs on 07/25 @ 07:40 a.m. The technician indicated the same issue as the garage where the car was first towed to had reported and then also informed me that a new engine had been installed in February and stated that that was where the starter problem originated. I spoke with the sales rep Kevin, who again, seemed unconcerned... even to the point of laughing... and telling me to go to this place or that, and do this or do that, when they are the ones who should be working on getting the problem with this car repaired. Kevin informed me that I needed to speak with their corporate office. From there between the dates of 07/18 until today, 08/05, nothing has been resolved. I was offered different late model vehicles with high mileage, that I have declined, because I honestly I only wanted the SUV that I selected. Right now, I only want my money paid to be fully refunded. I want to be completely done with this deal. The dealership is terrible, when it comes to resolving issues. They speak over you and do not care about your concerns, like you are irrelevant. I have not driven the car but maybe once or twice since buying it. It no longer starts. The repairs have not been authorized even though the car has been at the Nalley Sandy Springs Ford dealership for repair since 07/28. I requested several times to void the contract and for them to refund my money. I prefer not to deal with this not them. I ultimately still do not have a car. I am still on the bus, catching Uber, etc., because they have failed to repair the car neither have they provided a loaner vehicle until the service issue has concluded. I am paying to be on the bus and they are telling me that I am still responsible for the fees and monthly finance charges for the purchase.

I am being told I owe $900 for collision insurance and my account is current. Yesterday, 3/17 I spent a total of 2 hours on the phone in which over an hour was spent on hold for a "Supervisor". Every since I've had this car every payment has been made ON TIME. Except for maybe 3 or 4 payments every Payment has been made through the automated system. 3 weeks ago I called to get the pay off amount for my car and to file a auto claim for damages which I was told that in order to pay it off it was a little over $2K I was then told by a customer service representative that I owed $800+ for my collision waiver. I disagreed and explained my payment plus the collision waiver is made every two weeks via automated system. I was told at that time that since they had an upgrade in their system last year it does not automatically apply anymore and I needed to call in my payment with a representative. At that time I was told that an email was going to be sent to the Collateral damage department because after review of my account payments I was correct. I was also told that someone would reach back out. Well of course that didn't happen. Fast forward to yesterday, I was on hold with one young lady for 35 minutes and 22 seconds for her to come back and act as if she couldn't hear me to transfer me to another representative. I then spoke with John and expressed my frustration of the situation for him to take my information ask me the same *** questions to get into my account and hang up. I proceeded to call back reached a young lady again expressed my anger at this point and situation to be put on hold for 20 minutes to be transferred to a "member" of management. Obviously she wasn't a Supervisor or Manager most likely a team lead by the name of Maria. After review of my account she claimed she would have to adjust my account and it would take her some time. I advised I was not going to hold for that long of a period as I was at work. She promised me she would fix my account and call me back. Well needless to say neither occurred. So now I have to call back and do the same *** all over again. I've put a compliant in with the complaintsboard.com and I will do so every day until my issue is resolved. I plan on going to the location off 316 where I purchased the car to speak to someone onsite for assistance today and every day if needed until this is resolved. The lack of follow through, integrity and respect from their customer service representatives is disgusting. I guarantee you if I was one of those persons who didn't make my payments on time they would cut off my car instantly without a care in the world. I called the automated system this morning at 1am on 3/19 to see if the adjustment was made and it wasn't. Ironically, they now have a message stating that your payments do not cover the collision waiver so you have to call in to make the payment. This morning 3/19 @8:16am I spoke with Kia from the insurance department that took my information regarding the accident but wasn't able to assist with correcting the billing issue. I explained to her what I've been going through and not to transfer me to a CSR but a Manager. She puts me on hold only to transfer me to Juliette a CSR. After speaking with Juliette she informed me that there was an open complaint and that someone would get back to me. Well I've been hearing the same thing for weeks now and no one has called me back. If I get no resolve today I will be reaching out to the Attorney General. Their customer service practices are utterly disgusting, no one actual helps you and the few decent CSR's are unable to do anything because everything must be escalated.

Issues with the car being repair and resolved. I got my car in May . This is my second car from here. I traded one car in for newer model car. So in Nov. 2020 my 2019 Hyundai Accent start acting like it was running out of gas but yet I had a full tank of gas.So I got off the next exit and it cuts off. I called the Roadside assistant and they had my car tow to a shop near me. They ran the test and told me that it was ignition coil. So I called the warrant department (by the way are the most rude ppl ever) they said they didn't cover that part and that I should have a manufacturing warranty from the dealership because the car was new and the mileage was 65000.they told me once it got their for them to open a claim. So I had the car towed to the dealership they open up the claim and they found something totally different with it.They found oil in the spark-plugs, they needed to change them and 1,2 injectors was bad. That it was going to be 865.00 to get it fixed .So Hyundai said since I was the second owner and the mileage was over 60000 that the manufacturing warrant did not cover it and the told me the warranty ppl at US auto sale denied the claim. I called them they said it was nothing they could do they was very rude once again.So I asked to speak to some one else besides them.So they transferred me to the claims department. I then begin to speak the a lady name Andrea told her what i was dealing with she made some calls and email to her boss. I asked for the car to be replace because with this car only being a 2019 and low miles and I only had the car for 7 months and I was loyal customer payments never been late on either cars could I have referred ppl to them could they just put me in something else they denied that request.They did offered to pay half but only paid 346.00 that was not half leaving me with a 496.00 to pay out of pocket. I had no choice because i need my car to get to work. So I got it after two weeks going back and fourth with them on Dec. 4 2020. and a month later 01/11 it cuts off again I have it towed back to Hyundai. This time it was 3,4 injector,fuel pump and line that need to be replace this cost was 2000. They reach out to the warranty department to filr the claim and they said none of my parts was covered. She then called me back stating that she was explaining to them what was all going on and they was rude. So I called and ask them why was they rude to her and wouldn't even let her explain what was all going on with the car and y'all was just was saying it wasn't covered and how do they know it was the fuel pump and line this time. I ask so the fuel pump not covered to they was like i need the part number I told them was trying to explain that to you but ya'll was so rude to her. So they told me to have her called back to. she did explain why it needed to be replace so this wouldn't happen again well they still would not fix it. So I called claims again asking to be put in another car because I work so hard on my credit and that I needed my car but wasn't going to keep paying and fixing for a car that clearly had problems from the beginning and shouldn't be having this problem for 2019 that is why I got a newer model from the beginning and they should at least pay for the repairs or replace the car Andrea then proceed to email her boss asking for my request for a replacement car or get the car fix They denied the request they would not help this time.So I called CS and ask to trade my car out because my car wasn't two years old yet so they denied my request also.I called the dealership I brought the car from asked to speak to some one in Corporate and they gave me the run around. So I called Andrea back and told them they can just come get the car so on 01/28 I did a Voluntary repo on it and but still made a payment to them. They have been calling me everyday asking for a payment but would not work with me on getting my car fixed or even helping me period and they still calling. but none can call me to resolved this matter.