In the summer of 2020 I ordered a new iPhone 12 Mini from Koodo. The shipper they use to ship their phones to customers is UPS. I was told by UPS that the package would be delivered some time on a Friday afternoon so I stayed home from about noon onward. By about 5:30 there was no sign of the package so I contacted UPS by phone. I was told that the driver would be there in about 30 - 40 minutes. Still no delivery so I contacted UPS by phone again. I was told that the address on the package did not exist and the package could not be delivered. I checked the address associated with the tracking number and it was correct and I confirmed with the agent on the phone that the address was correct. I asked the agent if I could pick the package up from the airport on Monday morning. He said sure and put a note on the file to that effect. On Monday morning I went to UPS at the airport and after waiting about 45 minutes to talk to an agent I was told that the package was on a truck to be delivered at my house and that they were not permitted to allow me to pick it up at their office. I asked how they were going to be able to deliver it if the driver was not capable of finding the address on the package. The woman in the UPS office could not answer me and so just disappeared into the back. So I called UPS and talked to another agent and asked the same question. He couldn't answer me either but insisted the package would be delivered some time that morning. So, being at their mercy, there was nothing I could do but go home and wait. The package did eventually get delivered. It is my opinion that the driver didn't feel like delivering my package on the Friday because it was the end of a very hot day and so said he couldn't find the address. If he had said he had ran out time, that would have made all the difference in the world.