UPS
reviews and complaints

UPS has lost a package I had sent. I filed a claim. UPS looked into it - found the package was lost?! After that, UPS gave me all kinds of 'busy work' - verify values, verify claim #, verify tracking #, pictures, receipts, etc.

One I did all this, I never heard from UPS again. I have messaged a number of times - no response. It's been over a month now.

With my business, I tried FedX and they damaged my 1st shipment, so I switched, and have been using UPS. But I have to say, AT LEAST FEDX PAID FOR THE DAMAGE. UPS seems to just want to ignore the problem, and make a clam as difficult as they can.

Date is unknown for delivery because it was left on side of road. Way up from my house. Just lying like trash. UPS did not bring it down to my house.

UPS Ground

Tracking # 1Z 2W8 5A5 [protected]

Susan Anderson

316 Summer Place

Martinez, ga. 30907

[protected]

Thank you

Tracking # 1Z1Y4052YP09615754 was delivered on May 4 3:49pm/12127W7RYW49380706 Was delivered.

Replacement order Tracking number 1Z127W7RYW49550291

was delivered today May 10th at 2:20 pm

I’m not receiving any of my packages. Im very frustrated that I’m paying for items and not receiving them. Im not sure if the UPS delivery person is delivering to the wrong address. I’ve checked the mailbox porch area. Im requesting a full refund for my items purchased. This is happening quite often.

Please call [protected] to discuss

Thank you

Tracy Jackson

My small business started using Mail Innovations services in Fall of 2019. Nearly immediately, our packages showed no movement, continuing for weeks during the holiday season.

After extensive effort to find out what was wrong with our packages ($60,000 worth) it was determined the subcontractor where our packages were being delivered had went out of business.

Hundreds of packages were simply sat on a loading dock to be stolen, day after day.

We received notification from UPS Mail Innovations that they were sending reimbursement checks, several times. These were "sent to the wrong address", and after many excuses they cut all contact just after the cutoff date for resolving missing packages.

Predatory tactics nearly sunk my small business, and Mail Innovations made no contact except collections calls to pay for the postage on all the packages they delivered to a loading dock of a company that was out of business.

Packages were picked up in Kingdom City, MO, and delivered to Kansas City, MO to a building where the subcontractor had recently went out of business.

I was tracking my package and saw that the truck was close, so I went out in front of my building. The driver passed the building without stopping and marked the package undeliverable, stating the reason was because there wasn't a unit number on the address. I live in the same building as a small shipping company and every time we get packages sent via UPS, the drivers deliver next door regardless of the unit number on the package.

Consistently, terrible service from UPS. If I knew in advance that the company I was ordering from used UPS, I would not do business with them. That is how bad the delivery service is; I'd rather do business with anyone else.

We have looked up tracking number 1Z6433W10350880104 and it is stuck in Duvlin, VA. This is the third time that a package has been sent out of Dublin only to be returned to the warehouse.

May 6, Kingston ON, CA. Exorbitant 'import fees' for package not delivered. I cannot stay home from work when the driver does not knock or ring or bother to leave a delivery notice, I lose a whole day and there is no guarantee they will even bother to attempt delivery. Every package from them in two cities so far (Montreal, Kingston) has been this way. It has taken as much as two months to receive packages with drivers claiming they have attempted and not doing it. They only deliver when I am at work, and my package is 'not eligible' for alternate arrangements, which I couldn't ise anyway because the number they ask for is on the delivery notice the driver doesn't actually leave.

The door is open and the package can safely be left, of course, but I'm also 'not eligible' for that, and since the delivery attempt is not made anyway, how would the driver check?

I expect this package will simply be returned to sender. Every other company promptly delivers from whatever part of the world with no additional fees and no problems. This is literally the worst service out of all of them. I would urge anyone to ask your shipper to use another service if they are sending to Canada.

I would like to find out why it takes for deliveries to NOT be left at garage doors out in the rain and hot sun (I get a lot of perishable items sent to me). I have a nice walkway to the front door that has a covered porch so for most weather elements it would be protected (especially from rain). Boxes are never in a plastic bag so why do they leave them to sit out in the rain when the solution is right there: a covered porch. I will happily share my address if someone can get to the local hub to get this request in.

It was only one bag in the first place, only one item to be picked up and delivered. The package was supposed to be picked up in Etobicoke-ON on Wednesday April 6 in the morning, the UPS driver arrived but the person supposed to hand it to the driver had a problem or complication with printing the label, so I had to reschedule the pick up to April 13th. It was picked up that day in the morning. Afterwards I called to see what day it was supposed to be delivered to Burnaby-BC, and I had to call as I could not track it as with the Tracking number it wouldn't show anything anymore, and I only had the reference number. I sent an email, as they wouldn't pick up, and they confirmed it was going to be delivered on the 21st Apr by the end of the day. It is may 5 and until then I have no answer to where it is, after all those days, they now asked me for a description of the luggage. Like for real?! where they actually trying to look for it in the first place?! I cannot process and accept the fact that it has still not appeared, or that no one knows where a 36 inches bag is! Like, how can you actually lose that in the first place. I am extremely upset and disappointed that so far there is not even a hint where it was, I dont understand that at all, especially considering its size. This is a really serious matter, because the bag is somewhere or in someone's possession, as they confirmed it arrived at the warehouse. I entrusted your services with this issue, with all my personal belongings, that is not something you can pass lightly on.

I placed two orders with CVS on 4/16/22 - via email told that my packages would arrive on Thursday, 4/21/22. No packages were delivered on 4/20 or 4/21/22.

I checked the tracking numbers & discovered that they were delivered to my door by an UPS Driver on 4/20/21 per the tracking form. That did not happen because the gate was locked & they could not get into place package at door. I waited a few days and then checked at the local Post Office to see if the packages had been delivered there - NO PACKAGES!

See attached tracking information:

Proof of Delivery

Dear Customer,

This notice serves as proof of delivery for the shipment listed below.

Tracking Number

1Z4V4731YW39009709

Weight

5.00 LBS

Service

UPS SurePost

Shipped / Billed On

04/18/2022

Delivered On

04/20/2022 3:54 P.M.

Delivered To

HOOPA, CA , US

Received By

DRIVER RELEASE

Left At

Front Door

Thank you for giving us this opportunity to serve you. Details are only available for shipments delivered within the last 120 days. Please print for your records if you require this information after 120 days.

Sincerely,

UPS

Tracking results provided by UPS: 05/04/2022 10:34 P.M. EST

Your shipment

1Z4V4731YW39009709

Delivered On

Wednesday, April 20 at 3:54 P.M. at Front Door

Delivered To

HOOPA, CA US

Received By:

DRIVER RELEASE

Proof of Delivery Open the link in a new window

Your shipment

1Z4V4973YW31295163

Delivered On

Wednesday, April 20 at 3:54 P.M. at Front Door

Delivered To

HOOPA, CA US

Received By:

DRIVER RELEASE

Proof of Delivery Open the link in a new window

Proof of Delivery

Dear Customer,

This notice serves as proof of delivery for the shipment listed below.

Tracking Number

1Z4V4973YW31295163

Weight

3.00 LBS

Service

UPS SurePost

Shipped / Billed On

04/17/2022

Delivered On

04/20/2022 3:54 P.M.

Delivered To

HOOPA, CA , US

Received By

DRIVER RELEASE

Left At

Front Door

Thank you for giving us this opportunity to serve you. Details are only available for shipments delivered within the last 120 days. Please print for your records if you require this information after 120 days.

Sincerely,

UPS

Tracking results provided by UPS: 05/04/2022 10:40 P.M. EST

Part of your order is on the way, Barbara!

Estimated delivery

Thursday, April 21

Track your shipment

UPS Tracking # 1z4v4973yw31295163

Order summary

Order number: [protected]

Delivery address: 516 Carpenter Lane, Hoopa, CA 95546

Store Items

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Price:$6.79 ea.

Quantity:1

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About a year ago, my wife was walking our dog throughout our condo complex. The UPS guy began stalking her throughout her walk. He would randomly stop and smile at her, waving and being just blatantly creepy. He was a regular UPS driver in our complex, so he knew his route very well. Once he finished delivering to everyone, he drove off but purposely drove back in, just to slowly start following my wife during her walk. At one point, he drove by her after his 3rd attempt of coming back into the complex, just to hang himself out his door and smile back at her. She finally was able to lose track of him, and ran back into our condo, making sure he was not watching. After locking our door, she peaked behind our blinds and noticed he parked somewhat close to our condo, and sat there, looking around for her. He stayed for about 5 minutes, and then finally drove off. She told me everything that happened and I told her we need to report this to his supervisor. She ended up calling UPS corporate, and they were nice enough to say they would be contacting his facility and letting his supervisor know the details of what happened, along with my wife receiving a call back for more information.

His facility never called her and we never heard of anything that happened from the situation. About 2 weeks after the incident, we were getting a delivery from them. When he walked up to our condo, my wife freaked and jumped away from the window, just to make sure he did not see her and knows where she lives. I was already pissed off, so I opened the door and basically told him to stay away from my wife and stop being a creep. He of course, denied everything and claimed that there is alot of people that work in his facility that look like him. He drove off, and ever since then, he refused to deliver to us. He would say there was an attempt made, but he never really attempted the delivery. We complained to the company about 10 times and nothing came about of it. No call backs, nothing. He was just allowed to remain a creep and also refuse delivery.

I decided to change our account to all deliveries be sent to a UPS Access Point, instead of to our address, just so we do not miss any deliveries. But there has been a few times where for some reason the system did not catch that we do not want deliveries to our condo, and the UPS driver will "attempt" delivery, even though we have on our account that no signature is required. He instead puts in a claim that it was never loaded onto his truck. He even got to the point where he would leave our packages on top of our community mailbox, out in the open, so anyone can take it.

If I could somehow completely take myself off of any UPS deliveries in the future, that would be great. I understand they are a union, and they are all protected because of it, but it is not ok to allow a man to stalk someone, get called out for it, and get away with refusing delivery for no reason, just because he does not like us.

Disgusting UPS.

All of my recent UPS shipments are getting picked from the local hub and dropped off at a UPS store in town (Statesboro, Georgia). Calls to UPS have been unproductive and I have only been told that ALL of the shippers are changing the delivery instructions the day of delivery. This is obviously a common problem as I have located numerous matching complaints. We are receiving text and email updates that state the package will be out for delivery tomorrow and then the next states the package is available for pick up at the UPS store. I have three tracking numbers and screens hots of the notifications.

My package was never placed in mailbox as soon as I got the text saying it in my mailbox I went downstairs to my mailbox and there was nothing in mailbox. This not the first time this happen my packages are being stole.

My package is from Macy's perfume which cost me 94.00

Today, 4/23/2022, I received by UPS delivery, items I had ordered from a vendor. The package was torn open: the top of the package had been torn open and just folded back down, the corner of the package was torn from top to bottom. The package had been exposed to oil or some other material that left a soiled area.

The contents 'appeared' to have been gone thru. All the items I had ordered were in the package but I honestly do not know how they remained so due to the destruction of the package.

I bought a tile top antique table in Pembroke Pines, FL from Tonya Dillard who lives in Pembroke Pines, FL. They are not wanting to pay for a poorly packaged tile table, that was not pack correctly told to me by the UPS Center in Barstow, CA The UPS person in Barstow is Carla [protected]. She is only available in the mornings 9 AM to 11 AM. The store manager at the UPS store in Pembroke Pines was Michael who insisted he was more than able to pack this as he was a professional (?). It came in a box that was only had to short sheets of bubble wrap around the legs (2 sheets, 4 legs) I asked the shipper to put a couple pieces of cardboard to the top to keep the tiles from coming loose in transit. Was not done, one tile loosened and came off and was cracked in two. UPS in Barstow said it ws not packed according to UPS standards. (Carla) This was shipped out first week of Feb 2022. Now they are not wanting to pay for the table, but are doing nothing for satisfaction to me the buyer. I paid Tonya Dillard to handle this for me by giver her an extra $50 for her trouble. Paid $125 for the table $50 for her help and ship charge and extra $15 for fragile packing. Tracking number is 1ZA7R2840311098411 and my name is Tim Nordella 34350 Hereford Rd. Newberry Springs, CA 92365

UPS Corporate Affairs

UPS Corporate Customer Relations UPS Corporate Customer Relations

[protected]

[protected]

[protected]

After a BBB complaint we were contacted by UPS (above). if UPS does not help you dispute your transaction and cancel your payment with your credit company. When ordering from vendors let them know that UPS has become a persistent problem and DO NOT SHIP UPS. If you have to put "DO NOT SHIP UPS" before your name on the address.

Email stated Amazon package left on porch 6:55 pm. No package delivered anywhere, not even on street.

Next morning, package appears under mailbox on street.

UPSucks does not care. Amazon doesn't give a rip, either.

And I thought FedEx was bad:)

My name is Wesley Holderman Jr 4922 Old Page Rd , Durham N.C. 27703 I had 2 packages over the last 2 months disapear The last one valued at $5000. the record shows the driver delivered them but I never recieved the , I am prepared to file chatges against ups and the driver if the packages are not recieved immediately! 1ZAOF7844195015947 is the package number Phone #[protected]

The driver was so reckless! The package was destroyed and even my merchandise is all dent and can’t use it. Tracking info below

https://emails.macys.com/pub/cc?_ri_=X0Gzc2X%3DAQpglLjHJlTQGf5zazffDmvrmEoHPjeCBRj4omDI60zbGIWcJ9l4sLbcfqhjunU2YaDVXtpKX%3DSYYDTDAT&_ei_=EW2tf9zs59idfPO1Sc_9BbnCN0q0va60OxbiYqNioD6-ajjDR-hiicDnrPk_O8-B_Uo2nVMjDtXgNQzlgtqnGS4dYW8e7SRPYSlRnAuUFEJU-2tU460LSs3I8SEuOI60KKoj2wg-zKiHT8l3ejhG6I8vwreKrEaU0cE8wrN5OV3JjWLizqra9vTiTWzTGFxaSw30SjfrYiI8b1U9xzCO0MjhC_Nt8I6wJYY6w5WwRMOPeWBqWkFuMpZ4igXNb5V4FW8bofNTUeK7i8dtHB6DCvacThCa6rHS-m0k7CMoNVyItQNy5wgDfckgLVKmc8WTDGW-wfMdmv3CWrLphznD-wWa9Q7k3MF-o0aS7sP1pk2M-339-QGSry2Hr0xDshRngYHSwc7XAEMY7M9YhUDwNUdky1pJt1-L-VtjgvfBux2fzvjZoyGOHCGqw5ZNIkmM2tFp27DSn2srjj5nw1A7QvJwug.&_di_=q1pnvo0dtssba5s0cvrb78efbbkjci8roaj7o2asd7m90sj8okh0

On 3/28/2022 I received an e-mail stating I am scheduled for a delivery by days end, I waited patiently for my phone to ring to let the delivery in the security gate... nothing. By 10 pm I received an e-mail stating that a delivery was attempted. I went outside to see if there was a notice from UPS, nothing.

I called Customer service and was assured another delivery attempt will be made the next day 3/29/2022. Today I received an e-mail stating a delivery will be attempted. Tonight I received another e-mail stating a delivery was attempted. My delivery instructions say dail 380 on the dail pad. This brings my cell phone and I let them in.

I receive deliveries from Amazon Prime, and FedEx deliveries, all of these deliveries get to my apartment which is located in LOS ANGELES. UPS must have some inept delivery personnel who are not doing their job. I should not have to go to some access point to get my delivery.