UPS review: Gaslighting pro's not shipping

Had a package that needs to be signed for, it was to be delivered Aug 25, 10:45-3:00 window. Once 4pm arrived i called customer service to get clarification on what's happening. "Wait another hour it will be there today" this happened 4 more times every hour until 8pm (mind you i have to sign for this so i have been stuck home) I call in today and escalate to a supervisor, he tells me it was never coming yesterday and I am incorrect, i just need to be patient and it will be there in 3-5 days... for a package i have to sign for... they want a 5 day window. UNACCEPTABLE. every single person involved from driver to supervisor was incompetent and could only provide me with information that i can see on my tracking screen.