Unlimited Vacation Clubuvc club silver member da1-000676 silver

S Nov 11, 2018
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a verified customer
Verified customer

So first I'd like to say we have traveled to Dreams Mayan Riviera twice, Secrets Capri, Dreams Costa Rica and Secrets St.James. When we traveled to Dreams Costa Rica we decided to join the UVC Club; one of our friends traveling with us was a member and had nothing but good things to say about it. Seeing as we were loyal to the higher end brand we decided to buy in. We recently traveled to Breathless Montego Bay for the first time as UVC members. If there was any way for me to get my money back at this point I would. What a disappointment. Our only request was a room on a floor as high as possible. When we made our reservation we made this request. Also a week prior to traveling we received a email from UVC asking what our preferences and expectations were. Again we gave our preference for a room on the highest floor possible. We arrived at Breatless Montego Bay on November 3 approximately 2:15 pm and had to wait for our room until 3:30 pm. The room they assigned us was on the first floor offering zero privacy. It was right in front of where the foam parties are held! I went back to the front desk to complain. I was told the hotel was fully booked and the earliest my room could be changed was Wednesday more then half way through my trip. I understand that upgrades are only upon availablity but there were rooms available in the class that I booked on a higher floor. Because the person assigning rooms failed to give us anything close to our small request the start of my vacation was ruined. I spent my first day arguing with everyone in the hotel and also called UVC club who spoke to people in the hotel and then proceeded to tell me that UVC club wasn't affiliated with the hotel they only work with them (???). At the end of my first day of vacation, which was spent arguing, I was told I could come back and speak to a GM the following day. The following day I ment with a secrets GM named Daniel who moved me to a second floor room. The problem with this was I had to check out at 12 and back in at 3 pm. I talked to a UVC rep mid way through my vacation who told me if I had sighed up in Jamaica as opposed to Costa Rica I would have been better taken care of. I have a giant problem with this and in the end was only helped with a hibachi restaurant reservation and my check out. I am emailing you before I post my email online to give you the option to respond to my situation. Extremely unsatisfied Shaun Woods

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