SUBMIT A COMPLAINT

[Resolved] Unlimited Vacation Clubannual fees

5
M Jul 18, 2019

I signed on to UVC in Cancun Mexico because I was assured there were no annual fees. Basically you only pay if you book. I just got a call that if I paid $2000 my annual fees will be reduced from $299 to $49. I am totally confused and very angry. This is totally wrong, this bait and switch. Can I sue them? I am a very dissatisfied customer. The lady tried to get me to say I accept the charges, as it was on a recorded line.

  • Unlimited Vacation Club's response · Jul 19, 2019

    Good morning Thank you for writing us. We are sorry about the experience. Please send us your member ID through a private message and we will contact you as soon as possible. Thank you.

    If you prefer, log into https://www.unlimitedvacationclub.com/Contact and select your country of residence from de box on the left, type your telephone number suitable time you wish to be called by one agent.

  • Resolution Statement

    Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.

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