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deceptive business practices
Unfortunately, the only shipping option for several oversized items ordered from a farm store was UPS. Since UPS delivers after 5pm at my residence, I surmized that there would likely be a small risk of delivery difficulties. I obviously underestimated the situation to a vast degree. Unique to these items, UPS refuses to deliver them at the normal scheduled delivery time for the area and insists they be delivered between 9am-12pm. Much to my chagrin I'm not independantly wealthy and must work, so daytime delivery is not going to happen especially since UPS is requiring a signature for these items. There is "allegedly" the option to change the delivery day online, but interestingly each time a patron tries to select that particular option, the UPS website yields a pop-up indicating that "selection is not available at this time". It doesn't make a difference what time the patrion attempts the online change; 6pm-1am, 4am-5pm, I've tried it all and at anypoint during the day the same pop-up rears it's ugly head. Of course you can call UPS to change delivery schedule, but of particular interest is the fact that the fee to do so via phone-in is costs more than if the change is performed online. To validate my hypothesis that a scam was afoot, I called UPS to inform them of the online issues with the "change delivery" option. Initially they vehemently denied there was a problem, since they obviously "had no problem getting into the system and changing delivery day options" from their system. At my insistance that they try to access their own website externally like the "average joe", they found much to their "surprise" that they couldn't access that particular option online either. Website malfunction, or purposeful deception to increase monetary gain? You decide. To add insult to injury, UPS call center reps indicated there is no way to change package delivery to Saturday, although that option is clearly stated in the terms on the website with the fee for doing so specified.
Needless to say, the items ordered will be going back to the original supplier due to failure to obtain the delivery signature that UPS requires. I also have informed the supplier that I will not be ordering from them again until they provide another shipping option... I'll be [protected]@mned if I use UPS anymore.
perfect example that ups and crawford insurance are committing consumer fraud
After selling an expensive item that I purchased insurance on with UPS and shipped item thur UPS (tracking # 1Z610X754219780041). When buyer received item it was destroyed, buyer returned item to me in original packaging and inside of original box and put box inside of another, after recieving item back I contacted UPS and was refused by UPS to have the item investigated. After numerious phone calls for 2 weeks and 3 attempts of sending pictures of the damaged item and packaging to UPS's insurance (Crawford) I was told by UPS and Crawford (UPS Insurance) that the bubble wrap I used has small bubbles and I should of used large bubbles and the claim was denied. I have been shipping thru UPS for about 10 years now and I check the UPS online requirements quite frenqently espacailly when sending expensive items like I did in this case. UPS online packing requirements says nothing about when to use what size bubble wrap. It has been one excuse after another from UPS and crawford Insurance not to honor the claim for the insurance they sold me..This is a perfect example that UPS and Crawford insurance are committing consumer fraud..
The complaint has been investigated and resolved to the customer’s satisfaction.
Similar but different situation. They've (Crawford) has made me jump through countless hoops. UPS Corporate Security Consultants requested proof a check was cashed. After providing the evidence on January 2017, they noted the check was cashed after being asked about it. Check was cashed back in November 2016. Security Consultants stopped talking to me after they got caught in that mix up. Now I have to sue the Franchise which was who sold me the Declared Value addition to get my computer replaced. They even made up some story about me "Fixing a computer for a friend." It was a brand new computer, nothing was to be fixed.
UPS is the WORST air courier I have ever used. UPS has serious problems in their internation systems and employees (especially in India and China). They don't investigate or find the mistakes they made first. They only know how to annoy their customers by jeopardizing the relaiontion and reputation between the receiver and the sender. Even though the one size (receiver) has already paid the payments, UPS still sent the bill to the other side (sender) to pay the payments. They don't listen to customers' explanation or watch the proofs. They just want to double charges the bill. Fortunately, after long bothering process, my India customer decided to cancel their UPS account. However, cancelled the account doesn't mean the annoying joke can be ended. UPS still do the stupid job to call the sender to say the bad words about the receiver, and reqeust the sender to pay the same bill again.
If UPS' business drops tremendously, don't be surprise! Their poor and unprofessional services shall lose a lots of customers for sure!
DON'T USE UPS ANYMORE!
~from My honest and helpful advice to everyone~
What I suggest that you do, is to keep on houding Crawford. If they do not pay your claim, contact U.P.S. Headquarters and get to their LEGAL dept.
It will yake a awhile, but let them know you PAID for Insurance and you will not accept a Deined claim. I hope you have Kept E-mails dates, name and time of everything. If not start doing it now, and write down every number you call and the tiime on + off the call Person talked to etc. Write EVERYTHING.
If it all fails. Go to the Insurance commisiolner in your state.
I sure hope this helps !
Good luck it will work for you!
dishonest delivery practices
UPS... is unreliable... I have been working on the delivery of my 3 day select package, which should have reached me on Thurday. By Friday, I gave UPS a call because I had not received mypackcage. I was told that there was an adjustment that had to made on weight charges, back to the sender. Apparently there was a discrepency in regards to charges. This was not discovered upon at drop off, nor was it discovered during the 3 days during transit.
I contacted customer service, three times on Friday evening before the hours of 7pm and was told that showed it was out for delivery and I could receive it until 8 pm... Waited for my package, it never arrived. I contacted a supervisor who was only able to tell me that they wer already gone r the day.. and that will have to wait until Monday to obtain infomation on my package.
Bottom line, customer service only provides you with the information that is provided on the website. They have no means of contacting the driver. Unlike FEDEX.. there is nowhere to pick up your package after hours. I have been waiting on this packcage all week. It was a part for my dismantled SUV... which is sitting in the mechnics shop dismantled since the previous week... Very important, that I receive this package, because I am being charged.
I would never rely on this delivery service.. Simply, reckless, unaccountable and unable to provide satifactory customer service. You would think that a mistake was made, perhaps they would offer to delivery on Saturday.. NO chance.. "those packages are reserved for airport deliveries only"
The complaint has been investigated and resolved to the customer’s satisfaction.
I ordered a copy of my birth certificate and a signature is required. We were here all day on Monday and they said they came here but no one was home: Absolutely not true! They did not even leave a note.
The second attempted delivery both my wife and I were here and they claimed to have tried at 2:54 PM but no one was home. They left a note but did not ring our very loud bell and both of us were here,
I the contacted their customer service and they said I would receive a call back in an hour, did not happen. It has been three hours since I contacted them.
Very dishonest company with bad customer service,
stealing
I ordered a &479.99 Sprint phone on 3-23-10 and it was shipped UPS 2 day air, scheduled to be delivered on 3-25-10. About 2:15pm on 3-25-10, the UPS driver stopped in front of my neighbors house across the street. I then went to my front door to wait for him to come to my door. The driver put packages on my neighbors door step, then got into his truck and drove off very fast, stopping at the house 2 doors up. I ran after the truck in my shorts and t-shirt yelling for him to come back. He then backed in front of my house stating that my phone was not on his truck. I stated, how did you know it was a phone, he then started saying my package. I got very upset then and told him not to leave until I contacted 800# UPS. He got on the phone and told them that my package was never put onto his truck. Now the UPS sytem showed my package scanned into the warehouse the night before then scanned onto the UPS truck a 6:23am 3-25-10. It took me to go to the UPS warehouse in Landover to speak to a supervisor about this issue. She informed me that my package scanned into the Landover UPS location and onto the truck but never scanned off. I contacted Sprint once I receive my replacement phone and I was informed that the stolen phone was activated on 3-31-10 about 7am. How stupid can they be to activate a stolen phone that can be traced. I was also told by a worker in a sprint store in my area that alot of their stores phone orders never show's up coming from the UPS Landover warehouse. UPS Landover warehouse are under investigation from UPS and Sprint.
The complaint has been investigated and resolved to the customer’s satisfaction.
ups store # 1511 sucks
Ups store # 1511
1799 w fifth ave
Columbus, oh [protected]
Phone: [protected]
Fax: [protected]
I'm in columbus, ohio.
On 3/23/10, I visited the ups store #1511 on 5th ave.
I had a package to ship, and I wanted to insure it for $600. So this amanda person (Owner's daughter) charged me around $15 for insurance of $600. So the total came out $165.47 (Shipping alone costs $150)
I filled out the custom form. This amanda and her brother checked the form and said it's ok.
However, when I looked at the copy of this form at home, I found something fishy. First, it's a usps custom form... According to the clerks, I thought it was a joint ups-usps thing... Moreover, the "insured amount" was blank! — usps clerks always fill the damn "insured amount" for you!
3/24 morning, I went to the store again. This time, the ups store owner jim (Older guy) was there. Hours later, he called me and said my package was not insured although I paid for the insurance, because his daughter did not put it in and did not find the blank!
I'm furious. What if my package is lost? It's $600!
Jim also said it's a usps package, so he had nothing to do with it... Oh my god! I cannot believe he can be this un-responsible!
Jim said he could refund me the $15 and said "if you want take $15, take it; if not, just xxxxxx" (I didn't hear the xxxxxx very well). You think jim is a nice person, right? No! He is just trying to get out of the responsibility of my $600 worth of package!
Later I find out that was just a usps priority package!
[censored]! It's way more expensive than usps could charge!
Ups store # 1511 sucks!
I don't understand why this amanda (In ups uniform, looking like a professional - fooled me, at least) is so incompetent - she either doesn't know what she is doing, or she just simply doesn't care.
I dont' understand why this jim, the owner, could be such a rude person.
It's a utterly bad experience dealing with ups.
The complaint has been investigated and resolved to the customer’s satisfaction.
they lost my package!
On Feb.23 I asked for a scheduled pickup through ups.com. It was a package that was supposed to be picked up from a hotel in Orlando, FL and sent to Miami. The guaranteed delivery date was Feb24.Tracking the package on the 25th, I could see that it hadnt been delivered, so I called ups. The agent scheduled another pickup and said that I shouldnt worry, that I'd get my package on the following day. It is now March18, and ups lost my package.Ive spent over US$100 on the phone with UPS, since I'm calling from brazil and they said that with the tracking number I have they cannot see where the package is and that they are deeply sorry but cannot do anything else.They've contacted the pickup location themselves and got a confirmation that a UPS driver did get the package. I have people waiting on the package and this has been a really uncomfortable situation for me, having people call me everyday wanting to know where the package is.
Some UPS agents say that they see a request for a pickup in brazil, which is wrong. When i called to ask for the pickup I confirmed the pickup location address and i have a print screen document confirming that.
I have print screens confirming my order, package type, guaranteed delivery date and everything else.
Please help me...i cant just let UPS say that they lost it and thats it!
My email is r.[protected]@uol.com.br
Thank you!
The complaint has been investigated and resolved to the customer’s satisfaction.
ups boxes always opened & retaped
For four years now, almost every package delivered by UPS to my house has been bent, crushed, opened, and retaped. I complained to the company about this after about 20 packages and my next delivery from them was completely bent, open at all seams, and not retaped.
UPS = bad service
UPS = bad delivery
UPS = opened, damaged, retaped boxes
UPS - a bunch of thugs in brown uniforms?
The complaint has been investigated and resolved to the customer’s satisfaction.
wrong destination
I orderd a package and after waiting longer than the expected date, I decided to check the status. UPS delivered the package but just dropped it in front of someone's door. Wrong address apparently. Reading is FUNDAMENTAL. The postal system is too sensitive for human error. Why would you just drop something off in front of someone's door and not to mention the WRONG DOOR!This company is ridiculous.
The complaint has been investigated and resolved to the customer’s satisfaction.
Same thing happened to me. I went online to check my status to learn that they delivered my package but gave it to a woman, how you just going to give my merchandise to someone on the street not knowing if they really live at that address.
very rude ups female driver
I was cut off at 11:20am by a very rude UPS female driver. The truck number is 147513.This happened on 6/15/2009 on Sawdust Road near the HEB market. This driver was honking and driving up so close to me she nearly hit me. She was also trying to force me out into traffic so she could inch by me instead of waiting her turn.If this is the kind of people UPS employs I will Never do business with you again.She used the UPS truck to intimidate another driver.
The complaint has been investigated and resolved to the customer’s satisfaction.
non-delivery
I was sent two packages by ups ground mail from my college for my homework and I waited four weeks for them to be delivered and everyday when I left for work I left a note on the door that I was at work to please deliver to the management office or the apt. across from the office if the office is closed and they will be signed for. I informed the manager it was on its way if it comes please sign for them. I return home on Tuesday Feb. 23, 2010 at 6pm pst. an there is a UPS info notice stating that I missed them and they will return on Wednesday Feb. 24, 2010 to try again. My note is still on the door.So I make sure I put the note on the door again and let the manager know that I have a delivery on the way again can she watch out for it she says yes. So this time I get I return from work at3:30pm pst. and I go to the office and the manager says no ups has come and no ups has walked pass, so I get home my notes still up so I go online and try to track it and on there it says that they came at 3:56pm pst. Mind you it's only 3:30pm pst. how did they already come and it isn't even that time I'm so upset I call and in the notes of the driver he says he came to the door and left another note. Now something doesn't add up and I'm very upset with ups I'm not going to use ups anymore I was a faithful customer but they messed up a lot for me those packages were very important and now I'm on the verge of failing my courses.
The complaint has been investigated and resolved to the customer’s satisfaction.
worst service / delivery company ever
Worst service / delivery company ever (I will hate your commercial when i see it now)! Didn't deliver on date promised, didn't even call to schedule appointment, package got misrouted, online tracking was misinformative (told me it's in philly, when it's in dc). Had to call multiple times to schedule an appointment and get status. I was told they only...
Read full review of UPS and 15 commentslack of attention to detail
Cliff notes:
1. UPS memo request me to leave a cheque payable to shipper in order to receive package
2. A cheque is made out to shipper
3. I come home and see my package
4. Receive another note requesting a cheque
5. Receive another note stating I need to make a cheque out to UPS, not shipper
6. I leave cheque payable to UPS
7. UPS guy calls me saying I need to make cheque payable to UPS. I say I did.
8. I get an invoice requesting money for UPS
9 I call CSR, she asks how I want to pay. I tell her the situation. She tells me her notes say a cheque is being processed.
Conclusion: UPS made mistake, keeps asking for money. CSR is careless, almost made me pay them twice.
Long Version:
I had a package delivered to me when I was not home, so the UPS guy left a memo stating that he would leave the package the next day if I write a cheque for customs brokerage. It stated, “Make cheque payable to the …” and he checked the box that said “shipper” and not “ups”.
I prepare the cheque to his request, leave it out along with the UPS memo for him to pick up the next day. When I come home from work, I see my package at my door.
Couple of weeks later, I get another UPS memo on my door stating that I need to pay for customs brokerage. It did not state any other details. I ignored it, since, I got my package and had given ups a cheque. A week after, I get another memo, this time the UPS guy gives me the details: “You had made a cheque out to the shipper, we need the cheque payable to UPS” “We will return on: Monday” So now I realize that the UPS guy made a mistake the first time and chequed the wrong box. I made a cheque out to UPS and left it and the memo out for them to pick up.
One week later, a UPS guy calls me stating that he had left a note for me and he had not received the correct cheque from me. I fully explained the above. He said OK and hung up.
Recently, I got in the mail and invoice for the custom brokerage amount. I called UPS Canada, they asked me for the invoice number. After I gave it to her, she asks how I would like to pay. I explain the situation above. Then she IMMEDIATELY says that her notes say that a cheque has been received and is being processed. I can’t believe how she had not payed attention and was so close to making me pay twice.
In the end, it was a not a detrimental experience, but the lack of attention to detail, carelessness or incompetence has made me think twice about trusting them with any package or payments. Next time I will use DHL or Fedex just for less headaches.
PS They still have my cheque that was made out to the shipper. If they like driving to my house so much, they should drop it off so I don’t need to worry about it getting cashed out. Also still wondering if the correct cheque will ever get processed.
The complaint has been investigated and resolved to the customer’s satisfaction.
rude and arrogant service
Why are all the drivers always so super angry? Unfortunately this is not the first time a UPS driver has taken it too far but this time was one of the worst. He left 30 boxes in front of my garage making a perfect barrier sp that no car/person could get in or out of the garage. He was so angry that our side walk way was was blocked by a car so when i volunteered to move it, he said "sure..because i have all day" (sarcasm). We then got into an aggressive verbal argument that lasted for at least 5 min; it was painful. He got so angry at one point that he banged a box with two of his fists. I thought he could have hurt me. He said "ill be back in one hour to move these" and left.
I don't think that UPS quite understands the concept of customer loyalty.
The complaint has been investigated and resolved to the customer’s satisfaction.
delivery rules & regulations
UPS is the LEAST user-friendly/customer oriented company that I have ever dealt with. I live in the city. I don't have a car. I work 9-5, and I live in a building w/o a doorman. UPS only delivers 9-5 on weekdays (when everyone is at work), and will not leave your shipment in a lobby or in front of your door (even if you authorize them to), nor are they authorized to call you to come open your front door if your buzzer is broken. After 3 attempts, they will send your shipment back to the sender, or you can authorize them to hold your shipment at their designated office. So, you pay for shipping, and essentially have to go pick your stuff up anyway. The only office where I could pick up my shipment is 3 trains, and 1 1/2 hrs. away from me ONE-WAY, AND it is only open until 6pm. So, I work until 5pm, and it will take me 1 1/2 hours to get there, and by then it will be closed anyway. Here's the real kick in the pants, there is a location right around the corner from me, but they won't leave my package there because I do not have a mailbox there. When I called to complain to a supervisor about their ridiculous polices, she told me to contact the sender and try to arrange for another delivery company to re-send it. How does UPS even stay in business like this?! NEVER AGAIN will I purchase anything where it needs to be shipped via UPS!
The complaint has been investigated and resolved to the customer’s satisfaction.
UPS is the best shipping company around. I always recieve perfect condition packages and I would recomend there speedy service to anyone, Fed Ex is no comparison!
employee horror story
I have been reading many of the complaints that are included in this site and would like to share and sympathize. I worked for UPS from 1985 until 2002 as a delivery driver. UPS changed dramatically after the death of its founder Jim Casey in 1987. From that day forward nothing mattered to management other than the almighty dollar. Customer service is a...
Read full review of UPS and 86 commentsharass costumers
The delivery person lie and misrepresent the status of the delivery .They have been harassing me now for a month by msreprenstng information on the webste by mentioning comments like" Customer was not avaliable for sugnature" without even comng to my place .
Second time the mentioned that as per customers instructions the packet should be picked up at the ups store .
The company sucks in delivery and a strict action should be taken against them ...
The complaint has been investigated and resolved to the customer’s satisfaction.
big mistake!
My dad died in Indianapolis. He had a small chest of drawers my grandfather made in 1971. It was made of solid wood by a career cabinet maker. I wanted the chest, so I double wrapped it in bubble paper, put it in a Staples box and shipped it to Seattle via UPS, through a Staples store. Big mistake! First, UPS can't deliver in snow in Seattle. Apparently the chains they put on their trucks don't work in residential neighborhoods. The shipment was 1 1/2 weeks later than their own planned arrival date.
When the chest arrived, the bottom of the RH side was crushed. Clearly the chest had been dropped on that side. I attempted to file a claim through UPS only to totally get the run around. They absolutely would not deal with me as far as filing a claim. They told me it is up to me to work it out with Staples, which is who their contract is with. Any reputable company would actually desire to keep customers. Apparently not UPS.
Lesson learned, don't ship via UPS if possible to avoid. Especially don't ship through a "contracted outlet" like Staples or the UPS Stores.
The complaint has been investigated and resolved to the customer’s satisfaction.
UPS use to damage all of my outbound shipments. Now I use Fed Ex. They are way better.
UPS driver's are lazy and careless.
ups stole package
UPS employees stole my UPS package. A family member shipped a brand new handbag worth $2, 600 via UPS 3 day guarantee. The package was packaged properly with the handbag wrapped in cloth, then placed in a small box. This small box was then placed in a larger box. The larger box contained styrofoam and padding. When I received the UPS package, the packing tape on the bottom part of the box looked frayed. In addition, while the top and sides of the box were taped with many layers of packing tape, the bottom of the box was only taped with one layer of packing tape. Also, the box was very very light - as if nothing was inside. I opened the box and inside was the small box. The small box was empty - only the cloth remained. Someone at UPS had opened my package en route and took out the contents. I have contacted UPS but they are being non-responsive and uncooperative. UPS just keeps on telling me that "they are sorry this happened" and that "they are looking into it". UPS should take responsibility for this because it is one of their employees that stole and committed a federal felony. I will never use UPS again and will bring an action against UPS in small claims court.
The complaint has been investigated and resolved to the customer’s satisfaction.
If i may say, refrain from accusing anyone unless you have proof that he or she have committed a crime.
Contat UPS and ask for a claims supervisor and request a complaint form. I'm sure you may be able to find that on www.ups.com . You may (also) contact your local police department and verify if you can file a stolen property report with them.
Good luck.
non delivery of parcels
I can't believe what a bunch of ###s work for UPS, They claim that they delivered a package to me on monday afternoon, and left it on my porch. Which is fine, but I was home and nobody left anything on my porch. This isn't the first time that UPS has screwed up. I had a package overnighted to me from Phoenix, and it took mr five days to get it. Their excuse? They could'nt find my address. That's funny, the pizza guy does'nt have a problem. Fed-Ex does'nt have a problem. Everybody on the face of God's grey earth does'nt have a problem just UPS. I'm under the impression that these jokers are blowing me off. They are a totally unrealiable company and their so-called guaruntees are pointless. " What can brown do for me?" Apparently not much. D. Jewell
The complaint has been investigated and resolved to the customer’s satisfaction.
no customer service/ nonsense
I was sent an package that need to be signed for. After UPS dropped off the call tag, I went to the website to change the delivery to will call. I received an confirmation email that night. The next day, another call tag from ups at the door with a "final attempt for the third try". I called ups phone number on from their web site and after giving my information was hung up on. I called back and restated the information, than was proptly dialled over when asking for confirmation and hung up on. The follwoing day I went to the will call location and showed both the first and second call tags left by the driver. The package could not be found, even though the ups call number staffers assured me it would be at the will call location. I proceed to the delivery destination, home, and found the day three call tag on the door, with the box checked return to sender. Great customer service and pride of having a paying job from all ups folks I interacted with at ups.
I contacted the sender and paid to have the package reshipped through Fedex, and... no more hastle, picked up at Fedex will call location 1st time. I love Fedex, they get it right the first time.
I hope Fedex buys ups and straighten's them out!
The complaint has been investigated and resolved to the customer’s satisfaction.
This is what UPS did to my car because the driver doesn't put on the parking brake! idiots.. Now my insurance going up cause of UPS, ty I appreciate that.
About UPS
At its core, UPS is a company that is dedicated to providing reliable and efficient shipping services to businesses and individuals alike. Whether you need to send a small package across town or a large shipment across the globe, UPS has the expertise and resources to get your package to its destination on time and in good condition.
One of the key strengths of UPS is its extensive network of facilities and transportation options. The company operates a fleet of over 500 aircraft and 120,000 vehicles, as well as a vast network of warehouses and distribution centers. This allows UPS to offer a wide range of shipping options, including ground, air, and ocean freight, as well as specialized services like temperature-controlled shipping and hazardous materials handling.
In addition to its shipping services, UPS also offers a range of logistics and supply chain solutions to help businesses streamline their operations and improve efficiency. These services include inventory management, order fulfillment, and transportation optimization, among others.
Overall, UPS is a company that is committed to providing high-quality shipping and logistics services to its customers around the world. With its extensive network of facilities and transportation options, as well as its focus on innovation and technology, UPS is well-positioned to continue leading the way in the shipping industry for years to come.
UPS Customer Reviews Overview
One of the most notable strengths of UPS is its extensive network of delivery options, including ground, air, and ocean freight services. Customers appreciate the flexibility and convenience of these options, as well as the speed and reliability of UPS's delivery times.
Another key advantage of UPS is its advanced tracking and monitoring systems, which allow customers to easily track their shipments in real-time and receive updates on delivery status. This feature is particularly valuable for businesses that rely on timely and accurate delivery of goods.
In addition to its delivery services, UPS also offers a range of value-added services, such as packaging, printing, and mailbox services. These services are designed to help businesses streamline their operations and improve efficiency, while also saving time and money.
Overall, UPS has earned a reputation as a reliable and trustworthy logistics partner, with a strong commitment to customer satisfaction and a wide range of delivery and value-added services to meet the needs of businesses and individuals alike.
1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with UPS. Make it specific and clear, such as "Delayed Delivery" or "Damaged Parcel."
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with UPS. Mention key areas such as:
- Service issues: Delays, lost packages, or delivery errors.
- Customer service interactions: Responsiveness, attitude, and resolution efforts.
- Product handling: Condition of the package upon arrival.
- Billing and charges: Any discrepancies or unexpected fees.
5. Attaching supporting documents: Attach any relevant documents such as receipts, photos of the package, correspondence with customer service, etc. Be cautious not to include sensitive personal information.
6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses incurred, and the 'Desired Outcome' field to clearly state what resolution you are seeking from UPS, whether it's a refund, an apology, or any other specific action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically stated.
8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you receive a confirmation that your complaint has been successfully submitted.
9. Post-Submission Actions: Keep track of your complaint by regularly checking for any updates or responses from UPS on ComplaintsBoard.com. Be prepared to engage in further communication if necessary.
Overview of UPS complaint handling
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UPS contacts
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UPS phone numbers+1 (800) 742-5877+1 (800) 742-5877Click up if you have successfully reached UPS by calling +1 (800) 742-5877 phone number 5 5 users reported that they have successfully reached UPS by calling +1 (800) 742-5877 phone number Click up if you have UNsuccessfully reached UPS by calling +1 (800) 742-5877 phone number 16 16 users reported that they have UNsuccessfully reached UPS by calling +1 (800) 742-5877 phone numberUSA+1 (800) 782-7892+1 (800) 782-7892Click up if you have successfully reached UPS by calling +1 (800) 782-7892 phone number 0 0 users reported that they have successfully reached UPS by calling +1 (800) 782-7892 phone number Click up if you have UNsuccessfully reached UPS by calling +1 (800) 782-7892 phone number 0 0 users reported that they have UNsuccessfully reached UPS by calling +1 (800) 782-7892 phone numberFor International Shipping+1 (502) 835-5471+1 (502) 835-5471Click up if you have successfully reached UPS by calling +1 (502) 835-5471 phone number 0 0 users reported that they have successfully reached UPS by calling +1 (502) 835-5471 phone number Click up if you have UNsuccessfully reached UPS by calling +1 (502) 835-5471 phone number 0 0 users reported that they have UNsuccessfully reached UPS by calling +1 (502) 835-5471 phone numberTalent Acquisition Specialist+1 (650) 604-3268+1 (650) 604-3268Click up if you have successfully reached UPS by calling +1 (650) 604-3268 phone number 0 0 users reported that they have successfully reached UPS by calling +1 (650) 604-3268 phone number Click up if you have UNsuccessfully reached UPS by calling +1 (650) 604-3268 phone number 0 0 users reported that they have UNsuccessfully reached UPS by calling +1 (650) 604-3268 phone numberSpecial Projects Manager+1 (516) 404-8466+1 (516) 404-8466Click up if you have successfully reached UPS by calling +1 (516) 404-8466 phone number 0 0 users reported that they have successfully reached UPS by calling +1 (516) 404-8466 phone number Click up if you have UNsuccessfully reached UPS by calling +1 (516) 404-8466 phone number 0 0 users reported that they have UNsuccessfully reached UPS by calling +1 (516) 404-8466 phone numberAssistant Director Of Accounts
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UPS emailscustsvcinen@ups.com100%Confidence score: 100%Support
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UPS headquarters55 Glenlake Pkwy NE, Atlanta, Georgia, 30328-3474, United States
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