UPS

I have not received a box that hasn't had smashed and torn corners or holes from UPS. They will not allow you to pick up a package unless you call the day before to stop the delivery. Virtually no weekend service. Missed delivery on a Friday that required a signature. I was left an "InfoNotice" which only information was that they would attempt a 2nd deliver on Monday. There was no reference of where I could pick it up. I called the 1800 # after I got home on Friday to find out where the package was so I could pick it up. I was told I could do one of two things: 1) Cancel the Monday delivery and pick it up Tuesday. Or 2) Hopefully receive the delivery Monday, but if I did not I must call before midnight to cancel Tuesdays delivery and pick it up Tuesday. Either way I do not receive my package in time. I could not go pick up my package Saturday or Sunday because of the "processing" required.

Thank god, my prescription drugs are sent via fedex and not UPS.

The UPS center at Maspeth is notoriously bad at getting your package to your house in a timely matter. However, apparently there was a change of drivers for my area, and the week before Christmas showed an amazing improvement in UPS' deliveries. The driver actually left giant boxes behind the house, on a set of stairs to the basement.

This week, however, I ordered something with guaranteed two-day shipping. I was not at home at the time of attempted delivery, but I know there was someone there in my place. I came home to find an InfoNotice and proceeded to be frustrated. The driver actually came up to the house, only to not ring our door bell and leave a notice. Now, I have to wait until Monday the fourth because they won't deliver tomorrow, or Friday, or on weekends. I never use UPS willingly, and this just enforces that opinion.

So you UPS said they would deliver by the 25th (Christmas). It shipped out on the 19th. I figured, they said the 25th, I'd give them to the 26th. Now, they are delivering on the 31st. It was a gift for my wife. She and I understood that it would be 'delayed' as standard shipping takes 4-6 days for this item which weighs under 12lbs. However, we were hoping to get it by the weekend since we would be visiting family. Now, some may say... it is delayed due to the holiday season.

Well, I worked for UPS unloading trucks on the rollers. 2000 packages per hour per 2 persons. And although more trucks come in during the holiday season, there are more docks, and more employees to handle them. So the delay is not because of the volume. In fact, UPS prides itself on efficiency. UPS delivers over 1 million packages a day. Very much like the Post Office, which handles 800, 000 packages a day. So it isn't the volume increase, because the system can handle it. So what is it?

It's the personnel. UPS employees don't care about your package. They don't care about damaging... about losing them... in fact many OPEN them... to peek if it's something they like. High end purses, cell phones, car parts, were some of the things I know were taken from customers. And they wanted to open the boxes going to rich zip codes such as beverly hills, manhattan beach, malibu, palos verdes, santa barbara, montecito, etc.

UPS publishes their findings on efficiency, volume, satisfaction. However, they don't publish any findings on complaints, unsatisfied customers, and damaged goods.

So when I sent out (2) large picture frames from a small business I own, I had the UPS clerk package them (otherwise they're not insured - even if you pay for insurance - very fine print). I knew the risks. And sure enough, they lost (1), damaged another. It was sent back to the hub were it layed for 8WEEKS. All along, I had UPS customer service saying that the item was thrown in the trash because it was unsalvageable. And who decides what is unsalvageable? The guy that damages it. The same guys that kicks to make sure it's broken more. The same guy that looked in the box, liked it, and the placed it as a damaged item. Usually, even damaged items make it back. However, sometimes, when they see that it isn't pricey or if there was no insurance (or the possiblity of paying on a claim), the simply discard it.

The following is the communication between myself and UPS: " Subject
General / General

Customer 10/14/2009 11:05 AM
Dear Jessica, The main reason why I'm petitioning to you is because the personnel at the store "don't know anything about it", is what I've been told. I have gotten no call backs and no information other than what I find on UPS.com. The personnel is completely unconcerned and unprofessional. All I want, is my item back, regardless of the condition. There is no reason to keep it and/or dispose of it. I paid a fee to handle this item, which was clearly marked "fragile" several times. Now the item is broken and I'm getting no answers, from them or you. Jessica, this is a start up business and these were my first orders. Two (2) of them resulted broken. Clearly the lack of knowledge at the UPS Store and the failure to expressively inform the customer contributed to this issue. I am not happy with the service at UPS so far. I must ask that you close my account and delete my information from your system. I expect my item to be returned as UPS has no right to keep, dispose of, or otherwise keep MY property. You were paid to handle, not decide it's outcome. I can care less about the claim, I would like my item back."

Response (Jessica W.) 10/15/2009 01:16 AM
Dear ******,
"Thank you for your response. Unfortunately, I am unable to help you with this matter. Please contact the shipper for further assistance. If the shipper has any questions about the claim, please ask them to contact us directly.

I understand your point of view, and I sincerely apologize for any frustration and inconvenience associated with this situation.

Please contact us if you need any additional assistance.

Jessica W.
UPS Customer Service"

Well, 2 months later, I received a card saying I could pick up my item at the Cerritos customer center.
I didn't. I refunded my customer her money. I switched to FedEx. I just received an invoice for $53.45 from UPS for my account dues. Didn't I cancel that account with customer service. Oh yea, they don't care.

Bottom line... DON'T USE UPS. As a former customer, a former employee, and current FedEx user, DON'T USE UPS.

I am increasingly frustrated by UPS delivery, my last 6 deliveries were consistently 2-3 days late. The driver didn't make any attempt and put a fake entry in the tracking system" Recipient no available". But in reality he never made an attempt as i was home that day/time ( since i work from home) and there was no info notice on the door.

My last delivery was a " 2 day service " and reached me after one week. Even then finally i have to pick it myself from the local UPS facility.

I have lodged several complains about it with customer service, but no body ever returned the call.

Even now when i am writing this complaint, i am waiting for a delivery to happen, but i know it won't happen. Interestingly the system shows delivery happened at some place in IL and i live in CT date of delivery is 12/03.

Tracking Number:
1ZV27F180300026714
Status:
Delivered
UPS has delivered the shipment.

Residential deliveries that do not require a signature may be left in a safe place, out of sight and out of weather, at the driver's discretion. This could include the front porch, side door, back porch, or garage area. If you have instructed the driver to leave the shipment with a neighbor or leasing office, this would be noted on a yellow UPS InfoNotice left by the driver.

Delivered
Delivered On:
12/03/2009 5:17 P.M.
Location:
PORCH
Delivered To:
BUNKER HILL, IL, US
Shipped/Billed On:
12/21/2009
Type:
Package
Service:
GROUND
Weight:
.30 Lb

i have kept my last 6 tracking numbers, is there any place i could complain against UPS, i tried calling UPS CS without any resolution.

i have attached two screen shots from their tracking system, i have many more.

I am a Christmas help employee for UPS in Montana. We make $8.50 an hour to ride along with a driver and deliver packagess. My driver chewed tobacco and spit it out in the street and on peoples property. He drove the truck while texting, he almost hit a small chevy. i had to yell watch it.

We are constantly getting in and out of truck and are told to run, drop pacakege, no pl;astic protection, sometimes no signatures and are told to just drop at front door. Even if the package is visible. They do not respect the helpers . i was told by the driver that the good thing about ups is that they don't drug test. What? Thats scary...

I ordered christmas gifts online to be delivered on 12/15/09. My hubby works nites so he stayed alert all day waiting for UPS to deliver. After no sign of package around 7pm that day, i checked tracking. I was alarmed when ups claims that the package was delivered 10am 12/15. Further investigation revealed that driver "claims" the package was left behind a DUST PAN on the porch. WTF... a box containing 299.99 game system was left with no knock, ring, or rap on the door. Not even placed between front door. UPS claim that it is the drivers discretion to leave packages. The driver must be an IDIOT to leave any box behind a flimsy DUST PAN. Right now iam sitting waiting for the replacement to arrive. I will not be using UPS if I can avoid it. They are moroons.

Don’t use UPS for rapid delivering, even you pay money, they don’t care. I have paid 2 days for package delivering from New York to Des Moines, IA. 2 weeks I’m still not receiving my package even the packages arrive in Des Moines after 1 day of purchase day. UPS Des Moines is lazy. I have found out a lot of complains about UPS service in Des Moines. If you want to use UPS service think twice before.

Case 1:
I had a package that sent from UK and confirmed that the package will be delivered before 11am, however the package was delivered about 4pm. It doesn't matter if only few hours later, the most terrified me is the tracking record showed that the package has been signed by me at 11am! The truth is - the Australia UPS driver never ask me to sign me anything, he just left me the package then go ... but UPS lie that I have received it on time which is not true!

Case 2:
The customer service in Australia is terrible! The most terrible customer service I've ever met in my life! I've talked to a lady regarding to the procedure of return the package. The lady called Athena picked up my phone and I tried to let her know my situation but she told me she doesn't really understand, and asked me to talk to the company in UK because she is not responsible on it. after then I explained to her more details and she just cut my line and said thank you for calling bye. This is unbelievable and my first time to experience like this.

Case 3:
Another urgent package which was sent from China at 11 Dec and it has been scheduled to deliver on 14 Dec before 7pm. The online tracking site showed that the package has been arrived to Melbourne, Australia at 12 Dec. I've been waiting a whole day long but the UPS driver didn't come ... so I rang up to the customer service and the lady in Malaysia told me that she had no idea why the driver didn't deliver the package on time. God the shipment delay made everything delay ... I don't know what's wrong with that but I am still waiting for the driver to come, and UPS didn't explain me the reason why the shipment has been delayed even it's already in Melbourne. See below proof photo.

Don't use UPS! UPS IS THE WORST COMPANY I'VE EVER MET! I will not use UPS anymore! Fedex or DHL are better than UPS so so so so much! This is so terrible to deal with UPS and their business manner is totally disgusting!

To make a long story short, I was screwed around by UPS for a couple weeks because they decided to change the name and address on my package without contacting the shipper or myself- the receiver which in my mind constitutes mail fraud.

To see how they enjoy having their time wasted I'm posting the direct number to the Concord Hub so anyone that has been screwed around trying to get a response can call them directly.

[protected] this gets you to Concord directly and you can ask for whom ever from there

[protected] this is the cell number of the Concord supervisor Brent

Enjoy!

Well today I waited all day at home for my package to come.. I got other things to do today, but I stayed home and wait.. I waited till seven and when I check my tracking information, it say that it is resheduled for tomorrow.. I was so mad when I saw this and the thing is this is not the first time it happen to me.. Also before I check the recent tracking information, I called ups and they say that my package is in transit and will be delievered to me today.. But I guess not.. So now tomorrow I have to wait again and the package was sent last wednesday and it take this long for it to come.. For you people find another way to get your package ups is not the way..

Here is the tracking results for my package it was shipped on 11/24/09, (Service 3day). It's now 11/30/09 and my package is still not delivered. But this is not the worst thing. The worst thing is the unbelievable lie they posted on their website. It says "the receiver is on a holiday. Delivery will be attempted when the receiver returns / package will be delivered next business day-no saturday guarantee". How can I be on holiday if I live in a private house in extreme residential area (The closest business is the gas station about 2.5 miles from my house). Above that it's already monday and the last scan is destination scan and delivery is rescheduled for tomorrow. Things like that happen to everyone that uses ups, fedex, dhl, etc. But they should at least post an information like that:
The driver will not deliver you package today because he/she wants to go home early (To recover after thanksgiving... Hangover). That would be a true and maybe I wouldn't be so angry reading the lies they post. If somebody doesn't want to work (I thought we are in recession) let him/her go and hire somebody who will not roll the packages under the belt, even though they're due that very day. Unions+lazy employees+incompetent management=horrible business model. But who cares!

Hartford, ct, us 11/29/2009 9:40 a. M. Destination scan
Hartford, ct, us 11/27/2009 8:16 a. M. The receiver is on a holiday. Delivery will be attempted when the receiver returns / package will be delivered next business day-no saturday guarantee
11/27/2009 6:14 a. M. Arrival scan
Windsor locks, ct, us 11/27/2009 5:45 a. M. Departure scan
Windsor locks, ct, us 11/26/2009 12:42 p. M. Arrival scan
Philadelphia, pa, us 11/26/2009 6:18 a. M. Departure scan
11/26/2009 12:48 a. M. Arrival scan
West columbia, sc, us 11/25/2009 11:31 p. M. Departure scan
11/25/2009 2:04 p. M. Arrival scan
Ontario, ca, us 11/25/2009 6:51 a. M. Departure scan
Ontario, ca, us 11/24/2009 10:33 p. M. Arrival scan
Baldwin park, ca, us 11/24/2009 9:51 p. M. Departure scan
11/24/2009 9:50 p. M. Arrival scan
11/24/2009 2:13 p. M. Origin scan
Us 11/24/2009 11:00 p. M. Billing information received

I sent a package to someone through UPS Overnight Delivery. In the morning, I tracked it and the website said it was delivered and signed for. I called the recipient and he said he never got anything. He has a roommate and his roommate said the same thing. The driver claims he gave it to the roommate but we know he got his own package and it wasn't what I was sending. Now UPS is doing an investigation, and they said it will take a week. The package was very important and valuable and I paid a lot to have it delivered. I want to get my money back too. I am very upset about this and horrified by UPS. It sucks that they do most of the deliveries in the US.

I recently paid nearly $200 to have an electronic/digital piano shipped by UPS. This item was packed in a professionally designed and built hard-shell case specifically made for transporting this particular item multiple times on the road during concert tours, etc. In addition, it was wrapped shut with several layers of packing tape.

It arrived at its destination damaged beyond repair. The recipient told me about it, I filed a claim with UPS, and they responded saying the latches had come undone and the item had fallen out of the case and was damaged. How the latches had come undone is a mystery as they were locked shut, not to mention the layers of packing tape that would have kept the case closed even if they latches were undone. And, it was obvious then that they knew about the damage prior to dropping off the shipment, with no mention of it to the recipient.

I will never give UPS another dime of my money as long as I live.

I called the UPS Store at 211 E Lombard St in Baltimore last week to ask 1) whether there were any fees associated with receiving a package there and 2) whether I would receive a phone call when the package arrived.

To the first question I was told, yes, there's a receiving fee and, if the package is held overnight, a holding fee.

To othe second question I was told that if the sender wrote "Hold for pickup" and my phone number on the package, that I would receive a call. Making sure, I repeated this instruction to the employee, "So if the sender writes 'hold for pickup' and my phone number on the package, you will call me the day it arrives?" He said, "Yes."

But they didn't call me the day it arrived. Wondering why I hadn't yet heard from them, I called the UPS Store. They said, yes, your package is here.

I went to pick it up. They charged me the holding fee.

The person I assume is the manager said it was my fault the package was held overnight. "YOU call. You're supposed to call."

I told him that I was told by an employee of this very store that if the package bore the words "hold for pickup" that I would be the one receiving a phone call. I pointed out the words on my package that said "hold for pickup", followed by a phone number.

He said, "How are we supposed to know to call you? You call if you want to pick up your package."

I repeated my claim using different words (maybe he didn't get it the first time). I asked him at least to acknowledge that it wasn't my fault that I got bad information from an employee.

He responded, "We can't know to call. You call."

More back and forth like this escalated to the point where I was almost shouting, "I was TOLD you'd call! I double-checked! There are instructions on the package to call which I wouldn't have even bothered with if someone at YOUR store didn't give me said instructions."

He wouldn't do that. I don't blame him for saying "I don't want to talk to you anymore, " because I was clearly upset, but I didn't start out being upset.

He didn't hear me, wouldn't listen, wouldn't acknowledge that one of his employees gave me bad information. Nothing. He didn't even know what I was saying.

I can't help it if a business uses UPS to send me packages, but I won't be using them to deliver any.

I ordered some computer components from California, USA to be shipped to me in Lusaka, Zambia. The items arrived at Lusaka International Airport on time on Sunday, but here is what happened on:

UPS’ authorised local contractor, Mercury Express Logistics, phoned on Monday, 9 November 2009, to find out if it was okay to clear the items, so I said yes but they need to let me know the clearance charges. They told me Kwacha 173, 800 (Zambian Currency). She said they would let me know by lunchtime if that was the final charge.
3 O’clock came and went and still no call from them. I phoned them to ask what was going on so the man who answered, Jerome, said I could come and collect the packages if they were ready. As I was working, I asked if I could send my son to go and see them as it would be easier to receive clarification, which they said was fine.
My son went there and was told that the items had not been cleared as payment needed to be received first. This was around 1530 – 1600hrs.
He was told to wait so they could find out what the charges would be. After a few minutes the woman at their branch located at Lusaka International Airport spoke to him on the phone and said they couldn’t give a clearance charge as they did not know what any of the items are except for the cables. Correct me if I am wrong but surely it was on the waybill that these are computer parts/components etc.
After another 15-20 minutes he was then told he had to pay Kwacha 1, 335, 325 that was for customs duty, clearance and VAT. As he did not have enough money he said he would come back the next day to pay.

So, my sent went at around 13:40 on Tuesday, 10 November 2009, to pay:

He was given the amount to pay, the same as yesterday, and paid it in full
He asked when the items were delivered and they said, most likely, only Thursday (bearing in mind that the distance from the airport to them to my house is something like 15 kilometres).
As my son is sorting out the shipment he just got a call from Mercury Express to say that they thought we had paid AIT (Advanced Income Tax – which is only meant to be for goods for commercial and not personal use).
She then turns round and says she didn’t think we would have to pay the AIT after she said she thought we had already paid AIT.
That means we will now have to go and pay another amount and as it is there is already a fuel shortage at the moment and I cannot be going there everyday just to have them say something else is wrong.
On top of this, my son has taken time off studying to receive shipment, then to sort our payment etc. so basically they are just messing us around.

Something very strange is going on. I don’t see how UPS can claim that “An unforeseen event has occurred” when all that has happened is that they have given false information and bad service. I knew that I would have to pay duty and clearance fees but it is not my job to chase them up to find out what these are, only to have them give me a different answer every time!

Is there anyone at UPS I can contact to make an official complaint and ask for a refund because this is now just ridiculous?

Sent 2 Money Gram money-orders worth $750.00 from Salisbury MD to Aurora IL on 10/16/2009 by tree day ground service.
UPS lost it and refused the claim saying it will only re-imburse the cost of paper!

Not only they lost my $750 but also refusing the claim on flimsy ground.Will make sure to take them to court and let all the businesses in the Salisbury Mall and all my customers know about this company!
(All proofs provided to UPS)

I waited all day for a laptop and found out at 7 pm that the package was missed at the UPS facility.(put on the wrong truck is what another UPS driver told me.) The next day it was going to rain so I put out a large tote and left a note on my front door to please put it in the tote.The next day the driver left the laptop in the pouring rain but fortunately I got out of work early and the shipper was smart enough to double box the item. If they were too lazy to put it in the tote they should have at least put it in a plastic bag.The outer box was soaked.Does anyone know the number I can call to complain?Their web site is a joke.

I shipped nine cartons containing household goods, 7 had minimum (automatic) $100 insurance, Two were insured for $300. Three boxes had been opened and goods stolen, the two insured for $300 (original artwork) were damaged. I tried to FILE the complaint on line (yes, there is a form where you enter the tracking numbers) and up popped a message on all numbers "This shipment is not eligible for insurance claims". I EMAILED customer service, was told the cartons had to remain "as is", i.e. UNPACKED until a claims agent could be sent out...unknown when that would be. I needed my clothes, at least those that were not stolen. I TELEPHONED and was told "until an agent arrives, we cannot settle your claim". I was in a one- room efficiency apartment with five damaged large cartons and could not even walk around. UPS makes it impossible to file a claim, much less collect. That was eight months ago, no agent has ever contacted me. I finally had to unpack and toss the cartons out in order to LIVE. UPS is a rotten company. I ship FED EX now with no damages nor stolen goods. A neighbor told me UPS lost her heirlooms and went through the same non-claim nonsense...no claims for her either. Someone should investigate UPS practices and policy lies.

I had a dispute through Paypal for items that were purchased through ebay. The sender sent the items to me and UPS attempted delivery the first time I was not here. The second day I was not home and they left the info notice. I signed the form for them to leave my package. On Friday I come home that day and find out that there is no package but there is another notice on the door stating that I have to go to pick it up. I immidietly call to find out why the driver did not leave my package. they said they would redeliver on Monday. Someone even called me on Saturday to confirm delivery on Monday. Nothing delivered then either so I call on Tuesday they state that will deliver on Wednesday. On wednesday nothing so I am all fired up and come to find out that Thursday my items were back to the sender and the rep was so freakin rude. Paypal issued a refund($275) because he attempted delivery and so I am out of items and no money because of STUPID UPS. I will not ever use them AGAIN! They tell me that there is nothing that I can do against them? If anyone knows of anything I can try please help!