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1.4 2063 Reviews

UPS Complaints Summary

202 Resolved
1849 Unresolved
Our verdict: With UPS's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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UPS reviews & complaints 2063

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9:30 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

UPS Delivered to the wrong address

1Z 9X5 R61 [protected]
This is my tracking number.
My package was delivered to the wrong address. It went to 3434 Cromwell, and not my address. If it wasn't for a kind person to bring it over to my house I would have never received it.
The address is a street behind my address, and my house along with all the houses around me are clearly marked.
GPS in your trucks should make it easy for your drivers, but your driver was responsible.
Thank you for your attention
Terry Sowinski [protected]
3434 Crumpet Path
Rosemount, MN. 55068

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11:17 pm EDT

UPS UPS questionable handling of damaged goods

3/25/2020
I am the shipper. I sent a box to a customer and received an exception notice that the package was damaged. I read on to see where the "damaged"merchandise was discarded without my knowledge and the part of the shipment that was deemed not damaged was reboxed no by my standards and delivered to my customer without any notice as to why they were only receiving a small part of the order. This is totally unacceptable. If a package is damaged UPS has two choices-they can either deliver the entire damaged package to the customer which can allow me, the shipper, to file a proper claim, or the box can be wrapped in plastic and returned to me, the shipper. Taking merchandise from my shipment is completely suspect and delivering a fraction of my order in a repackaged, not standard box not respecting the way it is supposed to be shipped, is completely against anything i have ever dealt with in the 25 years i have been a ups customer. I had to reship an inferior product as the materials that were "damaged" could not be replaced-had to pay to reship, and this is bull.

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Update by imstuffedfur@comcast.net
Mar 25, 2020 11:19 pm EDT

reboxed no by my standards should read reboxed NOT by my standards

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K
1:04 am EDT

UPS Non delivery of package and unethical behaviour of customer service

Tracking Number - 1ZRV97670398964060

The package was originally addressed to my office but since I missed the delivery, I re-routed it to my home address with instructions to delivery by Monday, 03/23/2020, the latest. I paid extra $6 for change of delivery.

Today (03/23/2020), I waited from 8 a.m. to 9:00 pm for the package to be delivered as it reads "Scheduled Delivery 03/23/2020 - by End of Day." I patiently waited all day and decided to call and speak with a representative to track my package.

After almost an hour of being on hold, finally I was able to speak to a representative who introduced herself as REMY. I hardly can hear her and repeatedly informed her to louder her voice a little, she too cannot speak correct English...being a Filipino I could tell that Remy is a Filipino too and my call was routed to UPS Call Center in the Philippines which by the way she admitted that my call is routed to the Philippines. She cannot offer me any information but instead kept telling me that my package be delivered tomorrow (03/24/2020). While I calmly talk to her, she was in a hurry to end my call and kept trying to end it! I was still asking information about my refund of $6.00 since the delivery was not performed as scheduled...no answer from her thus, I requested my call to be escalated to her team leader or supervisor and reminded her not to end my call because I wanted to speak with her supervisor...she was ignoring my request and instead kept on recapping our conversation and suddenly ended my call.

I am frustrated with the non delivery of my package as scheduled today and even became more furious talking to an idiot customer service from the Philippines.

I need the package by tomorrow because those are important documents I need to submit by 03/25/2020.

Sincerely,
Jacquelyn Bituin-Espiritu

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4:34 pm EDT

UPS Aggressive, abusive driver

Driver left two notices. Both times I was at work. He didn't get the gist that I may be working so I took next day off. I was in my garage when he pulled up and walked to my front porch. I looked up at him and he yelled, "Don't come near me! Stay away!" He's afraid of the Coronavirus. I'm in my garage wondering how I'm going to sign for this package if I can't go near him. So I waited. I looked out again and he yelled at me again and said, "I don't care if I sound rude. Don't come near me." So he's standing at my front porch scribbling something on his paperwork, and my phone rang. It was my son‘s doctors office calling. I answered the phone and the driver started yelling at me to get off the phone and tell him my first and last name. So I held my finger up to say one minute. He was deliberately yelling over top of me so I couldn't hear my phone call. I went through the back of my garage and into the backyard and finished the call with my son's doctor. When I came back out maybe 60 seconds later, the driver was gone and he took my package. He left no paperwork telling me where I can pick my package up. There was medical equipment for my son in that package. Now I can't get a live person on the phone to find out where my son's medical equipment is.

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8:42 am EST

UPS Driver doing 50 mph in residential neighborhood

Truck number 672400, Tag Number GCB410.

On March 6th was driving at an extreme high rate of speed down my street. I live is a residential neighborhood where kids and people in general walk, ride bikes etc... I have never seen a truck or a UPS truck run through the neighborhood at such a high rate of speed. It had to be 45 to 50 mph. I drove to meet the driver and ask him if he could slow down and that kids are in the neighborhood. He said I didn't see any kids like that makes it ok to speed like this. If a kid walk out into the street he would have killed them. His attitude was terrible and he became verbally aggressive when I asked him for his name and truck number. He yelled I don't have to give you anything. So I proceeded to take tag number and truck number picture. This driver is a huge liability to your company. I use UPS all the time and your brand is everything these days, I would not want this driver representing my company with the attitude he has or the lawsuit waiting to happen with doing 50mph is a 15 to 20 mph area. Later in the day I saw him again going down my street doing the same thing, when he saw me he kinda slowed it down, but not really.

I hope you all actually use this information, if you dont its only a matter of time before he hurts somebody and UPS gets a law suit. Hopefully its not my kids or me.

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7:24 pm EST

UPS Package delivery

I was waiting for my UPS delivery expected by end of 2/28/2020.
Driver stated that he tried to deliver but not at all true.Someone even changed expected deliveryI am now not able to receive my package.
I think driver was too lazy to deliver this package.

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11:11 pm EST

UPS Guaranteed delivery

I ordered a car part from Amazon on 2/18/20 and was guaranteed delivery by Friday 2/21/20. When it did not arrive I called the CS number on Saturday and they said the UPS office was closed for the weekend and that they would submit a DC/concern and someone would call Monday morning. No one called so I called CS again. They had no record of a concern or anything. The web site said the package was in Odessa, TX. I called the warehhouse there. The package was indeed there but they needed an address update because their driver couldn't find the address. That is ridiculous since it is a 911 address and you can Google it and get detailed drive instructions. I supplied my phone number and detailed instructions on how to find the address. They said it would be delivered today. It was not delivered so around 5 o'clock or so I called CS yet again. And again, I gave detailed information about the delivery address. I spoke to the 2nd tier supervisor who could not resolve the issue and then spoke with the 3rd tier supervisor who assured me it would be delivered that very evening. By 9 pm nothing had arrived. I called CS yet again. Now they said it had been put on the wrong truck and would be delivered Wednesday which is over a full week since I ordered and four days past the guarantee date. The supervisor after nearly 30 more minutes on the phone offered a 40% discount on the next order. I asked them why I would ever want to use the service again after this fiasco. I don't want anything but the package I ordered and compensation for the guarantee date. The package was a part to fix my husband's truck so he could go to work.He has had to borrow a car from a friend just to get to work. And he is working 360 miles away from home so he needs his truck to come home on his days off. In conclusion, this has been the worst delivery experience ever and from now on I will deal with another carrier. Such unprofessionalism in a business is disappointing to say the very least. I am furious at the runaround I received from the employees. They kept promising delivery and all they succeeded in doing is wasting my time. The website gave no updated information after 4:08 this afternoon. The automated phone response said it had no information and that maybe a ticket hadn't been made out for it yet. I plan to advise Amazon about this as well as put a complaint on every review I can find. No excuses for shoddy business practices. #1Z81WV500301417586 Reference

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5:06 pm EST

UPS Reckless driver

At approximately 4:25 in Pittsburgh PA the driver of truck no. 138138 recklessly pulled out in front of me nearly hitting me then proceeded to flip me the bird and curse at me. Clearly his fault for not waiting for traffic to allow him to merge and then acted like a complete [censored]. Not a good represenative of UPS. Would be glad to talk to anybody about this incident.

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4:38 pm EST

UPS Delivery

UPS driver was 3 hours earlier than quote with a package that needed to be signed for. Called customer service who said I could pick it up @6pm. Then the local store says I can't pick it up until 7:30pm and they close at 8. Then I received an email that says it will be delivered tomorrow. Also, the customer service number is super frustrating as they force you to jump through hoops to speak with an actual person. Why give a quote and then be 3 hours early?! Do I have to take an entire day off of work to get a package?! Also, apparently you have to pay UPS to get live updates. What garbage customer service. They have a "We are too big to fail, so we don't care" attitude. I will never again willingly use UPS.

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2:11 pm EST
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UPS be forewarned "before" using ups stores

It is absolutely incomprehensible that an organization like ups, would allow their franchises stores to rack up thousands of complaints, & yet think it has zero direct impact on the ups brand itself. We used a ups store for the 1st time, & then noted that not 1 single solitary shipment of the 5 we shipped, was even "remotely" charged at the rate listed by using the ups online "quote" option. None of the 5 were billed at the "actual" weight, even though the "actual" weight is clearly listed on the receipt. All 5 were charged at an artificial "billable" weight, which was "at least 50% higher" in some instances.in addition, the ups website listed a $4.50 "delivery area surcharge", but the ups store charged a surcharge of $8.50 — almost double. We contacted ups for an explanation the reply we received was both illuminating, & so totally infuriating that we will never set foot in another ups store again. Her is the reply from ups: "be advised that ups store locations are independently owned & operated. For any information you must contact them directly. They may charge additional fees for shipping services, & fees for services may vary by location. Please note ups is not liable or responsible for any ups store".
In other words: ups is eager & willing to let stores tie themselves to the ups brand, but if "anything" goes wrong, ups has zero intentional of standing behind their franchise operations. What a totally sleazy operation & misuse of consumer trust. Ups should be ashamed of itself. Never again will we patronize a ups store or ups itself. Only fedex from now on.

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8:53 pm EST
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UPS Delivery attempt with signature

Driver tried to deliver package requiring signature. I was not home. SO instead of leaving slip that they would try to deliver next day. They decided to leave package at CVS with is 15 minutes drive from my house. Called customer service, explain my issues. was told that the way it is going forward. I could opt out, by telling my vendor that I do not want package to de left at drop zone.

My issue, is if I pay tp have package delivered to my house, why should I drive to pick it up and have to ask my vendor for special arrangements.

This is what happens with delivery companies get so big, that the customer is second to all their view.

I will avoid using UPS 100% of the time.

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6:34 pm EST

UPS Truck drivers turning around in my driveway

Dear UPS Customer Service,

I complained numerous occasions about UPS drivers turning in my driveway. My driveway cannot handle the weight of the trucks, and can potentially damage my driveway. Tonight, about 6:20 PM, a UPS driver making a delivery next door to me, again, used my driveway and almost got stuck between my light piers. Her truck was too long. She also drove over my Belgium blocks. When I spoke to her, she was dismissive and unapologetic. I thought this issue was resolved the last time I made a past complaint. I again, ask you to remind your drivers to refrain from further incidents. Thank you.

M. Winfield.

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12:05 pm EST
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UPS Next day air

01/31/20 delivery with signature required from Charlestown, IN 47111 to Media, PA 19063. Driver left package without obtaining signature after ringing doorbell once. I could not get to door on time. 02/06/2020 delivery from Philadelphia, PA 19104. Package left without ringing doorbell. Both deliveries perishable, costly medication. Theft? Exposure?

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10:29 am EST
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UPS delivery to wrong address

Tracking #1Z81EF10212463656 was delivered 1/31/19 to my neighbor's house by mistake. His address is 17163 and ours is 17143 SE 110th Ct Rd Summerfield FL 34491. We went to get it from him today. This delivering our packages to his address has been going on for over a year. Recently we had at least 5 packages delivered to 17163 rather than 17143. We need this to stop! We need another delivery person if our current guy can't deliver to the right address. Afterall that IS his job.

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3:27 pm EST

UPS failed to do what they said.

On Tuesday 1/28/20 I received an email stating that an adult signature was required on my package, It also stated that it would be delivered between 03:15 PM and 07:15 PM On Wednesday 1/29/20. On Wednesday at 12;22 PM while I was at the grocery store UPS attempted delivery almost 3 hours before they stated they would. I received another email stating that they would attempt delivery on Thursday 1/30/20. BETWEEN 03:15 PM AND 07:15 PM AGAIN!
Since Thursday was not possible for me, I went on-line to change the delivery day to Friday. I got it all done and then they wanted me to PAY $6.00 to change delivery to Friday! I contacted customer service and after the usual automated assistant I got to a real person (heavy accent) They said someone would call me. Later a woman did call me, she stated that they do not set a time window. So you can not believe what they tell you. SO I guess they intentionally lie to you. When I told her that I tried to change the delivery date so they wouldn't waste their time and gas to attempt another delivery but they wanted to charge me $6.00 to do it, she just ignored it and said she would change the delivery to Friday. Well, We'll see what happens but I have very little faith in UPS.

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6:59 pm EST
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UPS improper delivery

On 1/27/2020 @12:45pm a delivery truck pulled into my drive set for 2 min then proceeded to pull out the gate and stopped at the gate for a couple seconds and proceeded to drive off. I then watched the gate entrance and noticed a pkg on the ground beside the trash dumpster. I then walked out to the road to the dumpster and found my pkg had been thrown on the ground beside the dumpster like trash. I do not understand why the UPS driver didn't even try to deliver the pkg rather than driving out to the entrance and throwing it to the ground like trash.

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11:06 am EST

UPS text messages regarding ups package delivery

On the surface it appears I received a genuine UPS text message to my phone alerting me to a delivery and requesting delivery instructions.

On examination it appears to be fraud and attempt to gain more information by pointing me to an attached link.

UPS is supposed to protect my telephone number, name, and other info as personally protected info (PPI) so I would not receive fraud or phishing messages.

It appears that your database of customer telephone numbers may have been compromised!

If you are interested in reviewing the text message before I tweet it to the world, please contact me at [protected]@DavisCo.us

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10:50 pm EST

UPS delivery

a parcel was suppose of been delivered on January 15, 2020 and it wasn't . I waited the whole day in my home for the delivery and they never showed up. The delivered was rescheduled for January 16, 2020 delivery and again they never showed up. I wasted two days waiting for a parcel. The driver took it to a UPS Depot which was even further away then my apartment and they wanted me to walk over there and get it in the snow. I don't drive and I'm 71 years old with disabilities. Then they said they would deliver tomorrow but wouldn't give me a time when it would be delivered so they expected me to wait aroung again for the whole day for a POSSIBLE DELIVERY. UPS has the parcel. Crap service! Don't use them . O contacted the the seller and told them what happened and told him to get the parcel back from UPS and return my money... DON'T USE UPS!

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Update by Cran Campbell
Jan 19, 2020 11:37 am EST

Below is an outline with the service I received from this company. Online I see thousands of complaints against this company but here it is they are still operating here in Canada. Why?

I had an item ordered online it was supposed to be delivered on January 15, 2020. I never got the delivery. It was again suppose of been delivered on January 16, 2020 and what I received from Ups was an email saying it was delivered. It was delivered to an UPS Depot about a mile away from my home the driver never tried to deliver the package to my place and took it to the depot even before the closing time of delivers of 7 pm. The email was around 5 pm. There was no attempt to deliver it here. UPS Canada calls this delivered when it really is supposed to be delivered to my door.

At the age of 71 with some disabilities, I find this outrageous that this company thinks this is a service, a delivery service, and here it is operating within Canada. The road was ploughed where I live (see pictures) and Shaw Cable had no problems coming here on January 16, 2020.

Right now they have rescheduled another delivery date but what irritates me is this company believes people have no better things to do but to wait the WHOLE day for a delivery, as I did, for 2 days and continue to wait when in fact it was supposed to be delivered the first day. Is this what Canadians have pride in and call Canadian business? Their license should be taken away from them. As I mentioned there is lots of complaints online against this company and I wish to know why they are still operating in Canada.

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10:52 am EST

UPS delivery

UPS should do better in this Age of Delivery. Sent a birthday present from Toronto to London, England. Claimed value $60. Cost to send - $81 at UPS store! Half dozen emails from UPS in U.K. - can't deliver despite correct address. First excuse, 'duty and taxes' owed (baloney.) Then, 'COD' owing (it was prepaid!) Recipient paid 'COD' charge of 31 GBP on phone! Then UPS needed 'adult' signature?. Missed birthday by 1 week. Three+ long calls to Customer Service. Lots of 'files' but NO DELIVERY until 2 weeks after send. UPS was DOWN for me.

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5:01 pm EST

UPS wrong address was placed

Hello my name Ms Rita E Bethany I am not complainting about guy I talk to. This on wrong address for delievery at 1256 Metcalf ave.in Bonx NY. I want the package not to be delievey there resend it to Rita Bethany at 910 N Mittman in San Antonio TX 78202 so I can readdress to proper address. Please this is very important I receive this package back. Because merchandise is a cellphone.
I would have cut the service off. I got wrong infromation to send.
Yours Truely
Rita Bethany
PS: Don"t delievery to this address 1256 Metcalf please called me at [protected] please or text me.

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UPS Customer Reviews Overview

UPS is a global leader in logistics and transportation services, providing reliable and efficient delivery solutions to businesses and individuals worldwide. With a strong focus on customer satisfaction, UPS has received numerous positive reviews from satisfied customers.

One of the most notable strengths of UPS is its extensive network of delivery options, including ground, air, and ocean freight services. Customers appreciate the flexibility and convenience of these options, as well as the speed and reliability of UPS's delivery times.

Another key advantage of UPS is its advanced tracking and monitoring systems, which allow customers to easily track their shipments in real-time and receive updates on delivery status. This feature is particularly valuable for businesses that rely on timely and accurate delivery of goods.

In addition to its delivery services, UPS also offers a range of value-added services, such as packaging, printing, and mailbox services. These services are designed to help businesses streamline their operations and improve efficiency, while also saving time and money.

Overall, UPS has earned a reputation as a reliable and trustworthy logistics partner, with a strong commitment to customer satisfaction and a wide range of delivery and value-added services to meet the needs of businesses and individuals alike.

UPS In-depth Review

Website Design and User Experience: The UPS website is well-designed and user-friendly. The layout is clean and intuitive, making it easy to navigate and find the information you need. The search function is efficient, allowing users to quickly locate specific services or track packages. Overall, the website provides a seamless user experience.

Range of Services Offered: UPS offers a comprehensive range of services to meet various shipping needs. From domestic to international shipping, they provide options for both individuals and businesses. Their services include express delivery, ground shipping, freight services, and specialized solutions for specific industries. With such a wide range of services, UPS caters to diverse shipping requirements.

Shipping Options and Pricing: UPS offers flexible shipping options to accommodate different budgets and delivery timelines. They provide various delivery speeds, including next-day, 2-day, and ground shipping. The pricing is competitive, and they offer transparent cost calculators to estimate shipping expenses. Additionally, UPS offers discounted rates for frequent shippers and businesses, making their services cost-effective.

Tracking and Delivery Updates: UPS provides excellent tracking and delivery updates. Their online tracking system allows users to monitor the progress of their shipments in real-time. They provide detailed information about the package's location, estimated delivery date, and any exceptions or delays. UPS also offers email and SMS notifications to keep customers informed about their package's status, ensuring a hassle-free shipping experience.

Customer Support and Communication: UPS offers reliable customer support and effective communication channels. Their customer service team is responsive and knowledgeable, assisting customers with any queries or concerns. They provide multiple contact options, including phone, email, and live chat. UPS also offers a comprehensive FAQ section and self-help resources on their website, ensuring customers can find answers to common questions easily.

Reliability and Timeliness of Deliveries: UPS is known for its reliability and timely deliveries. They have a strong track record of meeting delivery deadlines and ensuring packages arrive on time. With their extensive network and efficient logistics, UPS consistently delivers packages within the estimated timeframe. Customers can rely on UPS to handle their shipments with care and deliver them promptly.

International Shipping and Customs Handling: UPS excels in international shipping and customs handling. They have a global presence and offer seamless shipping solutions to over 220 countries and territories. UPS provides assistance with customs documentation, ensuring smooth clearance at international borders. They also offer specialized services for international shipments, such as customs brokerage and trade compliance solutions.

Packaging and Handling of Goods: UPS prioritizes the proper packaging and handling of goods. They provide guidelines and resources to help customers pack their shipments securely. UPS offers various packaging options, including their own branded packaging materials. Their trained staff ensures that packages are handled with care to prevent damage during transit, giving customers peace of mind.

Insurance and Claims Process: UPS offers insurance options to protect shipments against loss or damage. They provide coverage based on the declared value of the package. In the unfortunate event of a loss or damage, UPS has a straightforward claims process. Customers can file claims online and track the progress until resolution. UPS strives to provide fair compensation for any valid claims, ensuring customer satisfaction.

Sustainability and Environmental Initiatives: UPS is committed to sustainability and environmental initiatives. They actively work towards reducing their carbon footprint through various measures, such as optimizing delivery routes, using alternative fuels, and investing in eco-friendly technologies. UPS also offers carbon-neutral shipping options, allowing customers to offset the environmental impact of their shipments.

Overall Customer Satisfaction and Reviews: UPS has a strong reputation for customer satisfaction. They consistently receive positive reviews for their reliable services, timely deliveries, and excellent customer support. Customers appreciate the convenience and efficiency of UPS's shipping solutions. With their commitment to quality and continuous improvement, UPS remains a trusted choice for individuals and businesses alike.

How to file a complaint about UPS?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with UPS. Make it specific and clear, such as "Delayed Delivery" or "Damaged Parcel."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with UPS. Mention key areas such as:

  • Service issues: Delays, lost packages, or delivery errors.
  • Customer service interactions: Responsiveness, attitude, and resolution efforts.
  • Product handling: Condition of the package upon arrival.
  • Billing and charges: Any discrepancies or unexpected fees.
Include specifics of any transactions, tracking numbers, dates, and locations. Describe the nature of the issue, steps you took to resolve it with UPS, and the company's response. Explain how the issue has personally affected you, such as missed deadlines or financial loss.

5. Attaching supporting documents: Attach any relevant documents such as receipts, photos of the package, correspondence with customer service, etc. Be cautious not to include sensitive personal information.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses incurred, and the 'Desired Outcome' field to clearly state what resolution you are seeking from UPS, whether it's a refund, an apology, or any other specific action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Keep track of your complaint by regularly checking for any updates or responses from UPS on ComplaintsBoard.com. Be prepared to engage in further communication if necessary.

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